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Mary N
Customer Reviews for Chase Street Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy drop off.
RONNIE AHad to bang on the door multiple times before the “property manager” came out. We were supposed to be getting a refund and all she could tell me is I have to call customer service. Not approachable or friendly.
Mariah ZThe agent at this location was SUPERIOR. She was just opening up when we arrived, and was gracious, helpful, and had us on our way. We are U-HAUL shareholders and have been for many years. This was affirmation of why we still hold ownership of company stock. Congratulations and thank you.
David DGreat customer service and an easy checkout process!
Randal LNothing needs improvement everything was spot on. Veronica was very professional and made it very easy to understand. Job well done Stellar employee
TERRI WThank you for the great experience
CHRISTOPHER BLower the rates for long distance round trips. It was very expensive for me.
Leroy AHad difficulty getting the keys but customer service was able to help. Took around an hour to resolve the issue though.
Ava SNo comments.
LISA WJoseph was very helpful.
WILLIAM MLocation hit me with $20 after hours charge even though I rented during business hours and returned an hour early using their key drop. This after first location did not have our vehicle in their system for pickup even as it was sitting in the parking lot and I’d reserved a week in advance.
JAMES LDrivers side door was VERY hard to close.
CHARLES TThe app and confirm to my cell never allowed me to check in online and our pickup was earlier than the location opened (7:30am vs 9:30am) which is VERY late the last week/weekend of July when UGA kids need to be out of their apartments and homes). The issue would have resolved if technology didn't fail, which check in never provided the code to access the before/after hour lockbox for the keys. This turned into 40 minutes on the phone w/ a UHAUL rep to try and figure out and get us our keys and on our way. It was seriously messed up despite having rented UHAULs before, successfully using the app before.
SHELLY HIt was frustrating deciding/calculating the gas just before I returned the truck. If you are going to S A Y you are charging $30 for drivers who did not properly refill the gas tank (before my entrance), then doggone it take the time to refill it properly before I am assigned this vehicle ! Positive: Although the 10 foot truck has a steering lock issue , the morning after, your C S dept. got me help r e a l l y fast. The truck proceeded to drive back fine to the original Chase Street location in Athens, Georgia.
Alicia SVery confusing - no instructions for daytime drop off. Had to call 1-800 number for guidance.
WILLIAM Bvery friendly and efficient. Will continue to use this location for all rental needs.
Claudia BI dropped off during closed hours.
Amy LI made a reservation for a 10' truck and you switched me to a 15' truck. I picked a location I wanted to pick up the truck and you switched the location twice prior to my pickup with the last switch being the night before. I went to the location for the pickup and they did not have a truck that I could use. This process of finding this out took 25 minutes with almost know communication from the gas station employee that I was working with. I then had to go to a third location to get a truck. This wasted over an hour of my time. The worst part is this is par for the course with U-Haul and something similar to this has happened the last three times I have rented from U-Haul. I will be looking for another truck rental company. You have too many "dealers" with too few inventory and very little experience in handling the rental process. The customer experience is very poor.
Matt Mmobile check-in took too long, lady at desk reluctantly helped me, truck had trash and splashed coke in the cup holders
ANTHONY ADropped off with more fuel than when originally picked up and they tried to show the fuel lower to gain some income. The customer service person at U-Haul corporate, Melanie, did a great job resolving this issue.
jim pHad to bang on door to get access. The Truck front windshield was covered in bugs as was the front of the truck. The oil change indicator light came on. Inside of the cab you could tell someone smoked in it and I had to open the windows to get the smell out. You should make your trucks non-smoking. Gas was only 3/4 full and I returned it to the same level, but I was stilled charged $10 for more gas.
ROBERT JVictoria is great ,she explained everything and she is always smiling and friendly I enjoyed renting from north chase st storage. Thank you very much.
Rebecca TThe staff were friendly and helpful, and made sure we were set for the move. We would use them again.
Charles BFixing the transmission problem that’s all, all that jerking is uncomfortable
Jawon MThe app didn't work as it should have, but the associates at the rental location finished setting me up.
Stephen FHard to rate as dropped off after hours
Daniel SLike, the exact opposite of the pickup location experience.
Craig HI did not receive my dozen storage blankets but was charged for them.
Michael RThe man working there was great. Vehicle was great. The key return is confusing.
RICHARD DThe worst experience I’ve ever had was told one price an charged more than double at the end
BRENSON KOn-site rep was excellent. Would use you site again.
David LExcellent customer service! I'll be back again.
Victor PThe truck cab was NOT cleaned. The gas tank was on "E" EMPTY. The windows were dirty. Employee in office gave incorrect/confusing information about empty gas tank.
gail dHad to drop off and leave keys in drop off box as location was closed during a time it was supposed to be open.
Robert BGood clean
Charles PThis was initially done online completely, automated pick up an hour and a half before the doors open. This would have let us avoid some of the traffic we thought. My phone signal was weak and struggled to get through the process, not UHAUL’s fault but could be avoided with a Wi-Fi provided since that’s what is required. Once we got the truck neither the dolly or the hand truck was present. The smartphone solution was to speak with a customer service person. Additionally, the check engine dash light came on. So we waited till the office opened. This person listened to our issues and ultimately provided an alternative unit. But this was not handled by anyone who wanted to provide customer services. Some of the answers we received were; “ we were not open yesterday so we couldn’t have loaded the (dolly and hand truck) equipment “ & “I don’t work for UHAUL, you should have called customer service in the first place.” So I can’t recommend anything positive about this place.
Randy SGood staff, good communication, good equipment.
Peter SAshley was friendly and helpful
David BEasy in and out process. AC did fall off after going over a small bump.
Deborah DGreat experience. The young lady that checked me in and out was awesome. The one thing I would let y’all know is that the trucks were all parked in the grass area behind the concrete parking lot. There are several parking spot barriers that separate the two. There are open spots where the barriers allow a drive through, but they were hard to see once in truck. I know it’s nit picking but we love y’all’s service and wanted to give you a heads up.
Panos KWe enjoyed the ease of getting the rental and friendliness we experienced with Ashley.
Kenvin FLocation was great. It was just smaller than most I have dealt with that's why I gave 4 starts instead of 5. Service was friendly and efficient.
Audrey VThis should be how every uhaul should be. As far as how customer’s are greeted and treated. I truly don’t know where to begin. Both ladies who assisted. Was remarkable from beginning to the end. From start to finish they were truly transparent in every single step. Even to returning the Uhaul the end cost. They treated my like were one each other from birth while at the same time remaining professional. Try awesomeness.
EGLESPER RAlley was great and the whole experience was great
Joseph TThe car had ashes from a previous smoker, which only bothered me because it was evident the car had not been wiped down despite COVID-19. Additionally, the store manager Ally Hemphill was very rude. We returned the vehicle an hour late due to delays from our movers and she charged us a full extra day despite a lot full of the same vehicles. It wasn’t the charge that was frustrating but how she handled the situation. I’ll never go back to this location.
CHRISTINA LMake sure that the information online matches what thepeople working at each location know. Specifically in regards to international licenses.
Alfredo LTraining . My rental reservation was schedule Online and when arriving at the pick up location the app was not working. I went inside the building and asked for help. My original rental was suppose to be $127 and after the man CANCELLED my online reservation and created a new my total was almost $150 . I was already low on funds and this just made me extremely upset and frustrated!
SHAQUAN MColin was the absolute best! He helped this nervous mom move in her daughter with a totally smooth experience at Uhaul! Love this guy! The world needs more like Colin.
ELIZABETH WWas after hours drop. Used the app.
Kenneth D