Weeks prior to pick-up, I ordered a dolly, boxes (approx 10ea) & a mattress bag on the U-Haul app -- upon arrival, none were available / on-hand as ordered. Visible available stock depleted. Attendant stated: "you can go to another location & pick them up". Unsatisfactory -- tighten-up this franchise...NOT a positive reflection on UHaul;
Chris H
Chase Street Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Athens, GA 30601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Customer service was poor, we dropped off the truck and the rep would not look at it. Later we received a bill showing that we were charged for an extra mile that was not showing on the odometer. I have a photo to prove that.
GARY HEasy pickup and our UHaul was very helpful, knowledgeable and friendly.
William PEasy drop off.
RONNIE AHad to bang on the door multiple times before the “property manager” came out. We were supposed to be getting a refund and all she could tell me is I have to call customer service. Not approachable or friendly.
Mariah Z