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DANIEL T
Customer Reviews for Checker Cab
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Before reserving the truck I called to ask if they had an appliance dolly. They said they did. When I went to pick up the truck, there was no dolly. The office was closed. I had to rush to a different U-haul location to pay to rent the dolly.
ROBERT JNot a bad location. I got there for the drop off after hours so the staff was gone. If maneuvering with a vehicle transport or bigger transport trailer, the area can be a little tight and you may have to back the trailer through the entrance. I did call to confirm the drop-off and the staff was courteous as well. Would use this location again.
LAQUAVIUS LThe fuel level was listed as 3/4 but the gauge was actually reading between 5/8 and 3/4. It wasn’t a big deal as I took a picture and I returned the truck with the same amount of fuel.
THOMAS RThe employee was very helpful and went out of their way to accommodate our needs.
MARIE SNo one was at the location during normal hours of operation. I had to park my trailer by myself.
RANDAL MBeen renting a 10' truck once a week. Always needs air in tires.
WILLIAM RGreat service
Deanna KGreat lady working there. She was so helpful!!
EVE CThe vehicle was ready when i went to pick it up. The person was cordially and helpful. the only thing that I was concerned about was the light keep coming on saying that the air was low in the right front tire. When i returned the vehicle, i made sure that it was in the same condition it was in when I got it including having more gas than required.
ETHEL CMake sure your representatives are giving accurate information I was provided a time to return the uhaul and I was charged an additional $150 for returning at 4pm
GABRIEL IAgain we receive Excellent, Professional, and Caring service, She was kind and informative, and she has been a blessing to me and my family. We think a lot of the entire staff and would highly recommend them and have multiple times. The Best in the Business, Hands Down, Bar None!!!
DEJANAYE SVery professional polite and knowledgeable
GREGORY SThe Location we originally were to pick-up a 15 ft Truck did not have one due to another Customer that had the Truck was not there on time and was late bringing it back. there was no more Trucks available there, so the U-Haul lady made a phone call to another U-Haul location that was across town and thankfully they had a Truck there even though it was a 20 ft. it was really what we needed. we were happy that the lady at that location worked with us and was very helpful considering we had come from out of town. she was very friendly and helpful. Thanks so much!
MICHAEL CAgain Absolutely Awesome, were fortunate to have her here in this community, she makes this process of having to get a uhaul pleasant, and me and my family really appreciate what she does for us.
CHARLES CNo Changes Needed
BERNETTA MNo Changes Needed.
BERNETTA MAgain she was very professional and kind I wouldn't rent a uhaul from anyone other then this wonderful lady
CHARLES CI had to drive for over an hour in any direction just to find a vehicle hauler. When moving or towing, that is time and money wasted.
STUART MNothing Needs To Be Improved.
BERNETTA MNothing
GREGORY SEverything was pretty much top notch no complaints customer service was very professional I would recommend this service over any other U-Haul service in the world thanks you guys !!
CELESTINE GSame as the pickup location everything was excellent.
GREGORY SAll Good Easy to pick Don’t have just the Trolly Available only Complaint
RUBEN FSuper easy rental, convenient location and dropoff.
Barbara UEverything was alright
GAIL MUhAul had ants inside.
Jerri Ashe was wonderful professional and caring, the other dealer in this town sucked
CHARLES CThe truck had substantial physical damage. The check engine light was on. The rented equipment was not available at this location, which for you is only a billing issue, for me caused a lot of extra work and back pain. The app would not go through the whole pickup process or the return process.
Alexander GHave more locations like that one
TOMMY BThe office was closed when I showed up, but the person on the phone, from the number on the door was nice and helpful.
MARK OHave xtra moving equipment available, like dolly’s , boxes etc.
PEDRO RMichelle was very kind and helpful
Matt MEasy and fast service
STEVEN DI was having issues with the app for drop-off (it kept shutting down unexpectedly). I have no idea if my spot-check photos were actually posted. Luckily I have documentation of everything and can confirm the overall cleanliness, milage, and condition of the returned vehicle; but, the app was no help. I tried to contact the personnel on-site and there was no one to help me. I tried calling U-Haul and could not speak with a rep before I had to move-on with my day. I have had nothing but great experiences with U-Haul rentals and will continue to use them; however, this must have been a one-off experience.
Ryan AThe truck was in bad condition.
chris wAll very good
Gary GVery nice and professional person!
Barry EFriendly and courteous no hassle dropped trailer and left without wait
Steven GThe best service
sommer wExcellent service. Vehicle clean and road ready. Thanks, second rental from this location. Terrific. Bill Brems
william bMake sure you check your equipment upon return. I went to Warner Robin's on a flat tire, didn't know until I stopped and got gas on the way back a man at the gas station said you know you have a flat tire? That was dangerous for me and others. I thank God I made it back. The man was a driver he advised I was okay due to the double tires.
Brenda BNothing
Kevin AQuick and easy pickup everything ready to go.
Wayne HGreat place to do business with!!!
Steven RNothing, great service!!
Arthur CVery helpful and professional.
James HGood people
COLIN BVery reliable
Jerry GN/A
CHERYLN LMake sure a hand truck is in the uhaul especially a lady.Otherwise everything was excellent and I would tell anybody to rent from your company.Thank you for your service.
Sabrina LTow dolly was missing the license plate, but was in good shape.
Richard SGet experience each time. The customer service is always great!
Ashley S