Customer did not leave a comment.ALBERTA B.
Customer Reviews for Chenal 10 Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful staff.WILLIAM M.
When I walked in the door everyone was busy, the place was clean, and my equipment was ready. They earned my business for the next run I make.LANCE M.
Customer did not leave a comment.Robert S.
The key drop box is broken and the staff are completely aware of it. When we went to place the key inside the entire box opened and we could have taken any key to the other 3 trucks that were there. We did not leave our key there because of this liability and told the staff that was working about it and they were more than aware of it being broken as if it has been broken for a while now.DELANIE A.
Customer did not leave a comment.Woodrow M.
Customer did not leave a comment.VLANIKA F.
I wasn't notified in advance that half of my reservation had been changed to a different location. Totally acceptable!!!! I will not recommend U-Haul to anyone.Karen P.
Customer did not leave a comment.AL W. | Overall Experience
Customer did not leave a comment.LARRY B.
Customer did not leave a comment.Jon Z.
I was overcharged! I called coperate and Uhaul tried to blame my bank!!!TEMPEST H.
Customer did not leave a comment.MARY F.
Customer did not leave a comment.MARK D.
Customer did not leave a comment.MELISSA F. | Overall Experience
Good experienceBOBBY M.
Very friendly and courteous--Michael C. | Overall Experience
Customer did not leave a comment.Kymberli B.
Customer did not leave a comment.Bouvier B.
Great group of guys and gals. And their dog â€œHoney â€œ was sweet.Bouvier B.
Customer did not leave a comment.Martin C.
Parking lot was extremely small and difficult to access.william K.
They were very professional and helpful.matthew H.
Customer did not leave a comment.Kelly J. | Overall Experience
Customer did not leave a comment.FLOYDETTA H.
I had an enjoyable experience. I wouldn't really change a thing.Hunter V.
The staff was excellent , especially Paul Ward. He went above customer service.James A.
Customer did not leave a comment.John B.
Maybe have an entrance that can accommodate multiple Uhaul returns at the same time. We went to return ours and it is a small parking area on a downhill slope with a gated entrance. There was no one there Sunday they are closed I understand. Trying to park a 26 foot truck with a auto transport was a act of God to make sure it didn't block anyone or entrance or access to areas. I think someone needs to be there to at least direct traffic being a busy road entrance with other businesses there too.KELLIE M.
Customer did not leave a comment.Nicholas J.
Nice and easyYaser Y.
Thanks for being infinitely more polite than the ghetto denizens running the counter last year at the old big one on Kanis by 12th street exit off 630.Wade W.
Someone in the truck maintenance should check the muffler and exhaust. The truck was really loud in the cab and with the vent there were exhaust fumes noticeable. And you may want to mention the tow/haul button on the end of the shift arm as the truck runs smoother and gets better mileage when the tow/haul feature is off simply by pushing the button. Thank you for your Customerservice! Excellent!!RANDY S.
Customer did not leave a comment.christy R.
Customer did not leave a comment.jeremy S.
Be able to explain extra chargesCourtney W.
Customer did not leave a comment.Don A.
Customer did not leave a comment.JOHN T.
If everyone has the experience I had, they will be delighted.Norbert M.
Customer did not leave a comment.Elleanor T.
Went as expected which is a good thingMichael F.
Customer did not leave a comment.Lynisa M.
Best location I have rented fromDARIN T.
Gate was open when I drive in and left trailer but locked when I went to leave. Called voice box and emerge NC u jubilee and never got a call back or contact. Luckily the yard mower people let me out of locked gate. I was stuck and would have expected at least a phone call .John K.
Customer did not leave a comment.Norbert M.
Customer did not leave a comment.Stephen W.
Customer did not leave a comment.Chad F.
I was charged an extra days rent for the trailer even though I didn't use it but one day. I had company leaving town Monday morning so I wasn't able to drop the trailer off at start of business - I asked him if I'd be charged since I was an hour late and he said no and not to worry about it. I received an email 15 minutes later showing the extra charge on my credit card. Not a happy camper!Stephen J.
Customer did not leave a comment.Mashiya F.
Customer did not leave a comment.Kenneth H.
smelled like smoke when we picked up but i contacted them and they documented it on the paperwork. people there are accommodating and super nice!Dionne C.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.Norbert M.
The online checkin and pre-pay was worthless, given that they required me to submit all of that information again once I arrived to pick up the trailer. They even tried to make may pay again, when I had already paid for it days in advance. It was as though they had ZERO information about any of that except for my name and having a trailer available for me to pick up. When you've already pre-registered, and are expecting to connect and go first thing in the morning as a way to start off a very long day of moving, it is an awful customer experience to arrive, only to find that none of the pre-work you did to facilitate all of that did anything at all, and you've got to go through the whole routine again. To make matters worse, I had selected a drop off point via the U-haul website and when I arrived there I was told "we no longer accept Uhaul drop drop offs. They pointed me to the new drop off point, which was a totally unmanned, sandlot, filled to the gills with Uhaul trailers and hardly any room to park another one without some serious trailer-backing skills. To make matters worse, the trailer I rented was so heavy that it was virtually impossible to disconnect it by myself, which left me searching the property to find something to lever it off the hitch. After disconnecting, I went by another Uhaul location to tell them I had dropped the trailer off, they seemed totally uninterested. The whole thing was unprofessional, inconvenient, and bizarre. For all I know, someone could come steal that trailer (or one of the hundreds of others) and somehow I'd be on the hook for not returning it. A truly miserable customer experience occurring at the end of a long two days of moving.Daniel S.
Customer did not leave a comment.matthew L.
Customer did not leave a comment.David C.
Customer did not leave a comment.ELIZABETH P.
I was charged for 2 days when I only had the uhaul for one day. I disputed the charge and was never contacted, but was still charged for 2 days.Karissa W.
Customer did not leave a comment.James W.
Truck was just VERY rough riding, like shocks were worn (:forgot to mention to salesman) and was a lot of air noise coming in around passenger door.Linda G.
No improvement needed.Kimala F.
Customer did not leave a comment.VICTOR R.
Keep doing what you are doing, friendly, courteous, and quite helpful - makes for an enjoyable event rather than a dreadful one !Ronald R.
Customer did not leave a comment.Sonya C.
Customer did not leave a comment.JUSTIN A.
Customer did not leave a comment.GEORGE T.
This wasn't the closest location to my destination and it closes at 3pm on saturdays , this made it a little bit of a rush trying to drop off on time.mark M.
Great job hereMark L.
This Uhaul return was not easy this facility closes on Saturday at 3 pm too early, and It was difficult to return online. I had taken a pic of the trailer in the parking lot but wasn't able to load it up on your website s I was worried til Monday if this trailer was returned properly.darlene L.
Customer did not leave a comment.CHARISSE D.
Customer did not leave a comment.Ryan P.
Customer did not leave a comment.Dionne C.
Customer did not leave a comment.Brent B.
Customer did not leave a comment.Roger O.
The customer service was excellent. I rented a truck in Little Rock for transportation to St. Louis. Well into the travel it was discovered the a/c was not working in 80 degree temperature. What a â€œsweat boxâ€ it became. All the way to St. Louis 7 hours. Not a happy camper. I feel this could have been avoided by a honest checkup process.Dorothy D.
Customer did not leave a comment.Jordan P.
Customer did not leave a comment.Zhong C.
No improvements needed. I have always had a great experience with this Uhaul store.Bernadette C.
Customer did not leave a comment.Ronald M.
Everything was great. Great customer service.Edward S.
The employees there were not very welcoming and friendly, a couple of teenagers male and a female that made me feel unwelcomed. They also couldn't give me my cash payment receipt because the system didn't have it...but after insisting with all the stress and tension there they finally could print it for me. Wasn't a pleasant experience afterall and won't do it again unless I had no other options.fadi A.
Customer did not leave a comment.Christine W.
Customer did not leave a comment.Bryce W.
Customer did not leave a comment.Lanina P.
Customer did not leave a comment.Wade A.
It's all goodDouglas B.
Customer did not leave a comment.Janine R.
Customer did not leave a comment.Victor S.
Customer did not leave a comment.Tinisha S.
Absolutely a professional organization. Service was outstanding.Anthony A.
Staff were excellentEmil T.
Customer did not leave a comment.angie S.
Customer did not leave a comment.Daniel C.
Customer did not leave a comment.Benjamin B.
All goodBrad R.
Customer did not leave a comment.Shawnee B.
Customer did not leave a comment.Chuck A.
Nothing. You're EXCELLENT!!barry B.
Customer did not leave a comment.Angelica L.
Only issue was that the website was messing up.Jonathon A.
Customer did not leave a comment.Anne A.
Customer did not leave a comment.Whitney F.
Customer did not leave a comment.WILLIAM H.
Great service! Friendly and efficient staff. Highly recommend.Waheed I.
Nice people and good location.DAVID H. | Overall Experience
Wonderfula staff and facility.Mary H. | Overall Experience
Everyone very professional and friendly.Kathy S. | Overall Experience
Did a great job. Will come back in the future. Thanks, StephenSTEPHEN M. | Overall Experience
Top notch facilities and customer serviceROB M. | Overall Experience
Would use againDAVID B. | Overall Experience
Excellent, clean facility and friendly, professional staff. I recommend Chenal 10 when you need a storage facility.Joyce H. | Overall Experience