Customer Reviews for Chester Furniture Barn Inc
(U-Haul Neighborhood Dealer)

506 reviews

351 E Hundred Rd   Chester, VA 23836

(804) 748-5188

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(804) 748-5188

351 E Hundred Rd
Chester, VA 23836

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No improvements. It was accessible and clean.

Anita P. 
Rating:
5.0

They had truck ready to go,no waiting and on return I did not even have to go inside .The lady that helped me was very efficient and professional I will use them again.

Donna W. 
Rating:
5.0

Customer did not leave a comment.

Haley E. 
Rating:
5.0

Charge less 🥰

VIRGINIAC C. 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
Rating:
5.0

Quick and easy drop off! Right on the way.

Tobalina B. 
Rating:
5.0

Great customer service

Jackie B. 
Rating:
5.0

The pods i got looked broken and beat up

lissette G. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

PATE P. 
Rating:
4.0

Great location for our use but so many locations in the area got me a little confused.

CLAYTON H. 
Rating:
5.0

Keep it the way it is

MARIONJAMES S. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Cheryl B. 
Rating:
5.0

Very easy drop off, employee very helpful.

JAMES A. 
Rating:
5.0

Location was fine, but I reserved a 26 ft truck and ended up with a 20 ft, then the helpers I hired through U-Haul, never showed up. Took the weekend off to move, still haven't moved and have spent lots of money, I recommend using someone else, like Penske, never use U-Haul

Jody H. 
Rating:
4.0

When requesting after hours pickup the approval proxies should be done before you pick up a truck because people stand in the cold waiting for the approval.

Theresa M. 
Rating:
5.0

Customer did not leave a comment.

DIBY K. 
Rating:
5.0

Customer did not leave a comment.

Danny C. 
Rating:
5.0

Customer did not leave a comment.

merle R. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Great customer service!!❤️

Frances V. 
Rating:
5.0

People were very friendly.

Haleigh F. 
Rating:
5.0

The amount the truck will hold by size online is not accurate. I was not able to fit one bedroom household on 15 foot truck!! This was a major inconvenience as I was moving to another state!!! I had to make two long distance trips. This was very hard for me but got it done!!! I was very pleased with my uhaul service at Chester Furniture Barn Inc. The staff there is excellent, and very helpful. I would recommend them to everyone! Great experience with Becka, Mark, and Tristan.

Kim M. 
Rating:
5.0

Customer did not leave a comment.

DanaE C. 
Rating:
5.0

Customer did not leave a comment.

Rodney C. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
3.0

The tow dolly I rented had a broken ramp that fell out when extracting it, stuff like that are dangerous and could cause property damage and serious injuries, please inspect and repair equipments before renting.

Kemar R. 
Rating:
5.0

Customer did not leave a comment.

Susanne M. 
Rating:
5.0

Customer did not leave a comment.

Janet P. 
Rating:
5.0

Nothing

levar W. 
Rating:
5.0

Customer did not leave a comment.

Everett G. 
Rating:
5.0

Very nice guy!

Dwayne Q. 
Rating:
5.0

Customer did not leave a comment.

Carol H. 
Rating:
5.0

Customer did not leave a comment.

Gleynder E. 
Rating:
5.0

Nothing:) everyone is always friendly and professional.

ROSE K. 
Rating:
5.0

Customer did not leave a comment.

merle R. 
Rating:
5.0

Very professional and friendly location.

Andre W. 
Rating:
5.0

Customer did not leave a comment.

Tabitha R. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Very friendly and accommodating

DONNA A. 
Rating:
5.0

Customer did not leave a comment.

YARROW S. 
Rating:
5.0

Rental was easy and truck was in excellent condition, pleasure doing business with.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Jasmine C. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Zachary G. 
Rating:
5.0

Customer did not leave a comment.

MEGAN F. 
Rating:
5.0

Excellent customer service!

KIMBERLEY F. 
Rating:
4.0

there were cigarette butts in the trailer hitch that had to be removed prior to usage. You also changed my rental location to a site that was not open when I arrived. My reservation was for 8am and they did not open until 10am. The owner of Chester Furniture came in early to accomidate me after the problem became known.

Jerry Z. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
4.0

Customer did not leave a comment.

Ronald Glasgow G. 
Rating:
5.0

Customer did not leave a comment.

Reed H. 
Rating:
5.0

Great ride and Friendly Service. Great family environment

NATHONKYLE O. 
Rating:
5.0

Nothing...customer service was fabulous!

Terrsa E. 
Rating:
5.0

Nice, friendly service by the folks at Chester Furniture.

Rashad F. 
Rating:
5.0

Customer did not leave a comment.

Gary N. 
Rating:
5.0

Great location the gentleman that help me was extremely nice and very helpful. I rented a small trailer so we could haul a fridge. Id rent from this location in the future and recommend this location.

Elysia G. 
Rating:
5.0

Customer did not leave a comment.

SHERRILLLAVONNE H. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

The customer service representative, Rebecca, was very professional yet personal. She took the time to research and locate a bigger truck size for me. Because of her attention to my needs, I would return to this location. Great Job Rebecca.

Rendell B. 
Rating:
1.0

Gave us a truck with tire pressure low indicator on. Said "don't worry about it". We had to spend time putting air in EACH I mean EACH of the tires. back tires called for 72PSI 2 front tires called for 52PSI all tires were between 20-15 pounds low! one was 30 psi short!! unexceptable.

Julie B. 
Rating:
4.0

Customer did not leave a comment.

Memori O. 
Rating:
5.0

Very convenient and accessible, good service.

Vicente G. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Great customer experience friendly staff.

Dharvinder S. 
Rating:
5.0

Convenient and excellent to work with.

Michael B. 
Rating:
5.0

Great customer service

KEVIN J. 
Rating:
5.0

Mark is the BEST!!!

JOHN S. 
Rating:
5.0

Unable to secure the trailer to the truck. The latch was just a push lever with no way to secure it with a lock.

Brad R. 
Rating:
5.0

Customer did not leave a comment.

Leo B. 
Rating:
5.0

Very convenient location to our use. The reservation center knew about it, but the pick up location didn't attempted to divert me to AAAA several miles away.

Vincent M. 
Rating:
5.0

Mark was a great help.

michelle B. 
Rating:
5.0

Customer did not leave a comment.

Maya M. 
Rating:
5.0

n/a

RICKETA B. 
Rating:
5.0

Customer did not leave a comment.

Kameron P. 
Rating:
5.0

Customer did not leave a comment.

Kameron P. 
Rating:
5.0

Mark was fantastic! Superb customer service.

JOHN S. 
Rating:
5.0

All good

Michael B. 
Rating:
4.0

Customer did not leave a comment.

MAURICE H. 
Rating:
5.0

The Chester Furniture UHaul location is terrific! The staff are friendly, were informative about my needs, and went out of their way to help me with a small move. I recommend them highly and they have my future business as a result. I give them 5+ stars! Leslie W., Chester, VA

LESLIE W. 
Rating:
5.0

Customer did not leave a comment.

Andrea N. 
Rating:
5.0

Customer did not leave a comment.

Nicholas Ford N. 
Rating:
5.0

Customer did not leave a comment.

ANDREA N. 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Caroline W. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

William Y. 
Rating:
5.0

No improvement needed! This was an excellent experience, in every way possible. Fast, polite customer service and just the truck we needed for a short move. Thanks!!

lee S. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

Nothing at all at this location.

James B. 
Rating:
5.0

No improvement needed. I had no problem with my rental service. I would recommend this location to anyone.

Jefferson P. 
Rating:
3.0

Trailer was dirty and was not swept out, my mattress got diety

Charles G. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

These folks are the best! Friendly, professional, and helpful. Everybody should use them.

CHRIS S. 
Rating:
5.0

Fantastic people who run the location and always make the experience a professional one. Best in the whole area!!!

CHRIS S. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
5.0

I can't think of anything. Everyone was very courteous and professional and I would definitely use them again. Thank you all very much.

john C. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND W. 
No reviews have been submitted for this location.

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