While everything went well, it would be great if there was someone there to direct traffic or identify where to park the equipment. Also, no one inspected the equipment at drop off while I was present.
Lloyd S
Arnetts Family Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chester, VA 23831
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Customer Reviews
- 4.0 Average Customer Rating
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First, the location did not have the truck that I had reserved after being told by U-Haul that the original location I had selected didn’t have it, and I had to specifically come to this location still wasn’t here delayed. My pick up by an hour did not have all of the equipment that I rented and overcharged me. U-Haul manager wasn’t even on location at designated pick up time. My time was scheduled for 8 AM did not get keys to my truck until 9 AM. !
Anthony DThis experience was absolutely awful. First I rented a truck on line from a location that 5 or so miles from home. I got a call from an agent that said i would pick up my truck at a location 11 miles away. That was BS. The location was 22 miles away. I should not have to mileage for those extra miles. I drove past at least three stores with a truck the same size as the one i rented. The young man at Arnett's Family Store was polite but was overwhelmed as he was the only person managing the store, the phone, lottery sales and food sales. He no ability to alter the order. When I asked about the protective blankets I rented, he said the store employee said they were outside and that there was probably a furniture dolly and hand truck outside. The blankets were stored in an oversized fruit or vegetable storage box. The blankets were literally in puddles of water with mosquitos. I have pictures. Absolutely disgusting. I should not have to pay for this! So, crappy bug infested blankets that I paid for, a customer service rep who did not have the ability or capacity to help and a bait switch on the location of my equipment. How do you plan to resolve these issues? Call me at the number you have on file.
Dale MOn the plus side, the location where I dropped the truck off was very accommodating and reimbursed me for the unwarranted expenses I was charged.
Michael MThe person who helped me adjust my reservation did not know what he was doing. I wanted one-way rental for 130 miles and he set it up as local with 30 miles.
JAMIE T