Customer Reviews for Chets Car Care
(U-Haul Neighborhood Dealer)

385 reviews

2020 Aberg Ave   Madison, WI 53704

(608) 241-3779

Location Hours

  • Mon-Fri: 7:30 am - 6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(608) 241-3779

2020 Aberg Ave
Madison, WI 53704

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 6 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JEAN L. 
Rating:
5.0

Don't let people online reserve the equipment at the site they want to do business then make them go 12 miles away to pick it up.

David O. 
Rating:
5.0

Excellent service and customer service

TONYA C. 
Rating:
5.0

The staff was friendly and helpful. The manager, Paul, helped us to fix and a Uhaul computer system error of 100 miles overcharge immediately.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Joel M. 
Rating:
4.0

Customer did not leave a comment.

caroline R. 
Rating:
4.0

Customer did not leave a comment.

Jack F. 
Rating:
5.0

Customer service was so polite and helpful when I called in. Thank you!

OLIVIA S. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

The location and staff who helped me pick up the truck were great. The prices to rent the trucks have gone up ridiculously in the last year. I didn't want to rent it for 3 days. I wanted to pick it up on one day and return it the next. I feel I got charged for being given the option to have it another day.

Bobbi F. 
Rating:
4.0

The guys at Chet's were very helpful and fun to work with!

JERRI W. 
Rating:
3.0

I dropped off my 20 foot truck when the location was technically closed (using mobile drop off), and this location was confusing and difficult to navigate. The lot was small and very full, and it was really challenging to park a 20 foot truck without blocking anything. The instructions on where to park were not specific. If possible, it would be helpful to suggest to future customers to return equipment to the larger u-haul location just down the street instead - I would not recommend this location for large equipment drop-off.

ELLEN S. 
Rating:
4.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

DARYL D. 
Rating:
2.0

Staff “lost” keys to the uhaul was very unfriendly, rude, definitely wouldn't not recommend! Would not recommend uhaul period I tried to call them 4 times, on hold for over 30 min each time still never reached a uhaul representative to speak to!

ANN A. 
Rating:
5.0

Customer did not leave a comment.

Ian F. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Dawson S. 
Rating:
5.0

Customer did not leave a comment.

Patricia E. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
4.0

Customer did not leave a comment.

Lewis G. 
Rating:
3.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
1.0

They were closed.

ROBERT C. 
Rating:
2.0

I felt like I was inconveniencing them. The female receptionist never even acknowledged I was there and just continued playing solitaire on the computer.

Brian R. 
Rating:
1.0

The man phil...who waited on me screamed an hollared an swore at me....was a complete jerk!! If i wasnt if a dire need for a trailer that day i eould of took my business elsewere! If i owened the business hed be fired ... worste experence ever

DANIEL M. 
Rating:
4.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
3.0

I did not receive the phone call I was promised the day before confirming my reservation and pickup so I called myself at 6pm. After a long hold I was told my preferred location didn't have a truck for me and I would be going to this affiliate which is fine except I showed up on Saturday and they weren't open. Luckily there was 1 guy working in the shop and while he was confused by it, he was able to get me the truck. He just had me self check in online and I took off with the truck. Halfway through my trip I get an email that my reservation was cancelled since I didn't show up.. I called to sort that out which required waiting quite a while on hold and more confusion but eventually sorted out. The truck and move worked fine but you've got some kinks to work out on the checkout process.

Christopher W. 
Rating:
3.0

Website froze when trying to return. Hold time for customer service was long and the part that says to wait til next open day to return equipment if having trouble was deep into the phone tree message so I missed it. Locked the truck, put the keys in the lock box and went home to sit on hold. Person on phone was friendly and helpful. Again I don't feel like I should be charged for going over the miles when Inwould not have if the pick up location had not been changed on me.

Colleen W. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
1.0

Customer did not leave a comment.

Robert R. 
Rating:
2.0

The man who helped hook up my trailer was very helpful, beyond that...meh. Its a maintnenance shop, so its not like they are gonna kiss my butt, which is fine. The parking lot there is super crowded whereas the one at 126 SE Linscoln in St Cloud MN was very easy to maneuver/park.

JOHN B. 
Rating:
4.0

Customer did not leave a comment.

BRAD B. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
1.0

Very minimal places to park the uhaul as the lot was packed with other vehicles. Also, there was no uhaul key drop box; just the car centers drop box. I felt terrible leaving the uhaul there and no directions/signs or instructions other than the generic uhaul site directions. The drop off location should have signs of where to park for future customers.

Kevin D. 
Rating:
5.0

Everything went very well, as we expected. No problems at all. Thank You.

Jim V. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
3.0

Customer did not leave a comment.

Nicole H. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
3.0

Express check in didn't work

james L. 
Rating:
4.0

Customer did not leave a comment.

Greg C. 
Rating:
3.0

It would be helpful if their was a U-haul sign or logo somewhere in the side of the building with information for people dropping off after hours I didn't know where to park the truck, and i wasn't sure if dropping the key in the car repair key slot was correct.

Mary L. 
Rating:
5.0

Customer did not leave a comment.

Lois R. 
Rating:
5.0

Incredibly helpful and quick service who even helped solve a tangential issue

James V. 
Rating:
5.0

Customer did not leave a comment.

Meril C. 
Rating:
5.0

Customer did not leave a comment.

Lyle H. 
Rating:
2.0

I made reservations a week in advance, they had no idea they had a trailer going out. I did everything thing online for express checkout and was there for over an hour to get checked out. The jack on the trailer was not functioning properly but was able to make it work. Not sure if the trailer had been inspected but luckily made 950 miles without any problems.

Brad B. 
Rating:
5.0

Customer did not leave a comment.

Grant E. 
Rating:
4.0

I usually prefer getting my uhaul rentals at their regular centers instead of the neighborhood locations but thought that Chet's gave me the same level of attention and service as I would at the uhaul only locations. The person who assisted me, Paul, was a good guy.

John S. 
Rating:
2.0

Make sure the equipment is in working condition when it is returned to save time for the next user. Finish check in with one customer before helping another that comes in after.

Lori P. 
Rating:
4.0

Customer did not leave a comment.

Lance R. 
Rating:
5.0

Customer did not leave a comment.

Teresa R. 
Rating:
5.0

Eric and Paul at Chet's were outstanding!!!!. Great uhaul representative!! COMPLAINT. TRIED TO DROP IN MADISON AT THE PACKER AVENUE UHAUL LOCATION. UHAUL SAYS CAN DROP ANYWHERE. I WAS DENIED DROP ABILITY. WAS NOT TREATED NICELY. VERY RUDE. BASICALLY WE REFUSE TO TAKE YOUR TRAILER. REPRESENTATIVE KNEW NOTHING WAS ON PHONE WITH?? MANAGER. JUST RELAYING MESSAGE. DAID UHAUL CANT MAKE US TAKE EQUIPMENT WE DONT WANT!! WAS -32 DEGREES IN MADISON. WENT TO CHETS. NICE FOLKS. THEY TOO COMPLAINED ABOUT PACKARD AVENUE UHAUL IN MADISON REJECTING EQUIPMENT AND "DUMPING ITEMS ON US!! DAMN FRUSTRATING" ERIC AT CHETS SAID Was disappointing Glad Chet's was professional.

Don T. 
Rating:
5.0

Customer did not leave a comment.

BRUCE S A. 
Rating:
5.0

Nothing at the moment.

Henry S. 
Rating:
5.0

Customer did not leave a comment.

Rachele K. 
Rating:
5.0

The guy I worked with was so nice and efficient. The whole experience couldn't have been better. Thank you so much for making the rental process so easy.

KATHRYN R. 
Rating:
5.0

Customer did not leave a comment.

CHRIS' K. 
Rating:
5.0

I was very satisfied with the trailer I rented, even thought it was a little older, it worked and trailed very nicely. I was very satisfied. Thank you.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Rich H. 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
5.0

Paul was great at Chet's Car Care getting me set up. I originally coordinated the rental through the staff at U-Haul of Warner Park, Madison for 5 days but when picking up at Chet's the reservation was for only 1 day but they were charging me something like $188. In the days and weeks prior I had verified my reservation 3 times with Warner Park to ensure everything was correct and still they botched it. Paul corrected the reservation and got me the trailer for the correct amount of days and charges. He was awesome.

Dale E. 
Rating:
4.0

Customer did not leave a comment.

Dawn I. 
Rating:
3.0

Customer did not leave a comment.

JAMES S. 
Rating:
3.0

Customer did not leave a comment.

Jeremiah M. 
Rating:
4.0

Customer did not leave a comment.

Caitin H. 
Rating:
5.0

Very nice people. Fast check out. Very helpful

glenn F. 
Rating:
5.0

Customer did not leave a comment.

Russell N. 
Rating:
5.0

Thank-you Was great service and all went smooth.

harley L. 
Rating:
4.0

Customer did not leave a comment.

Mandi A. 
Rating:
4.0

Customer did not leave a comment.

Clint S. 
Rating:
3.0

I rented a truck at a location close to my home and then U-Haul moved it to one nine miles from where we live. Very unhappy.

Dave C. 
Rating:
4.0

Customer did not leave a comment.

Ron K. 
Rating:
5.0

Customer did not leave a comment.

Lindsey K. 
Rating:
5.0

Extremely helpful & knowledgeable.... Went above & beyond.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

richard K. 
Rating:
5.0

Matt did a great job of getting us hooked up and on our way.

JONATHAN N. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
1.0

As I parked the u-haul, I was approached by a worker of Chet's Car care who proceeded to yell about where the truck was parked. The lot has no signs and no direction to park or return the truck. The truck was parked in a more than reasonable spot. I followed his directions as I informed him the online website says one thing and he's saying another. It was confusing and very unprofessional. I'll definitely do what I can to prevent my friends and family from using u-haul. This was only one issue of the many I had to obtain the truck. It would've cost less to hire a moving company.

Joseph O. 
Rating:
3.0

I ordered a trailer online and received an email confirming the trailer order at the location I requested. Then just before pickup, I received another email again confirming my order. When I went to pick up the trailer at the confirmed location at the designated time, the guy had no record of my order. Looking more closely at the second email, buried down in the body of the letter, we found that this email listed a different location. U-Haul had changed my pickup location to clear across town and provided no clear notice that they were doing so. Terrible communication on U-Haul's part; the local pickup locations were left to clean up the mess.

Phillip M. 
Rating:
5.0

great guys

steven P. 
Rating:
4.0

Customer did not leave a comment.

Bruce A J. 
Rating:
5.0

Customer did not leave a comment.

STEVE T. 
Rating:
5.0

Customer did not leave a comment.

RICK R. 
Rating:
1.0

It took 1 hour and 20 minutes to get the uhaul because the computers weren't working and they didn't have the right equipment I requested. I had two movers, two handymen, and three chimney repair men waiting 45 minutes for me. The movers couldn't move all of my stuff because of the delay and I missed an important appointment because the handy men had to stay later. I'm ok with delays, but this really mad moving stressful.

ALEXA H. 
Rating:
5.0

Customer did not leave a comment.

Kristine B. 
Rating:
5.0

Customer did not leave a comment.

Rene M. 
Rating:
2.0

Apparently it was unclear where the truck should be parked for an after hours return. The person returning the truck also had trouble finding the key drop box. Possibly improve the experience for the next customer by labeling the key drop box and making it clear that UHaul keys can go in there as well.

Christian N. 
Rating:
4.0

Customer did not leave a comment.

Lorrie B. 
Rating:
3.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Paul was great! The truck was clean, well maintained, and drove like a dream. They made the pickup very quick and easy, and he explained everything to me.

Gabriel R. 
Rating:
5.0

Customer did not leave a comment.

Sharon T. 
Rating:
5.0

Customer did not leave a comment.

Lucas B. 
Rating:
5.0

Customer did not leave a comment.

LARRY C. 
Rating:
2.0

Location was focused on auto repair work (their primary business). Trailer was installed incorrectly by employee and came detached shortly after departure.

Thomas S. 
Rating:
5.0

A easy and convenient place to pick up and drop off.

Jeff M. 
Rating:
4.0

Customer did not leave a comment.

Dana R. 
Rating:
4.0

It wasn't very clear where you were supposed to drop the keys off. We're used to seeing the uHaul drop box, but there wasn't one at this location so we just put the key in the night drop box. Unrelated to the location, I would recommend against doing the after hours drop off. We were charged "wrong location" fees for the blankets and dolly even though we were never given any indication that we were supposed to drop the equipment off at a different location. We're still waiting for this to be resolved as it amounted to $42 in extra fees.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Katherine H. 
No reviews have been submitted for this location.

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