Customer Reviews for Chevron Gas Station
(U-Haul Neighborhood Dealer)

363 reviews

1920 Parental Home Rd   Jacksonville, FL 32216

(904) 398-6776

Location Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: 9 am - 7 pm

Services at this Location:

Contact Us

(904) 398-6776

1920 Parental Home Rd
Jacksonville, FL 32216

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: 9 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tehimeka D. 
Rating:
1.0

The truck was good but if they will charge you twice the amount it's bad. Make sure you gave a good estimate on the mileage because they are going to charge you. I didn't know how far will I go they just told me to bring it back before 4pm. I got it at 9am and finished at 2pm but they charge me extra because I estimate wrong on the mileage. I hope the management of UHaul knows what the customer service name Alexis is doing. It's bad for the company

dennis L. 
Rating:
1.0

Customer did not leave a comment.

Chancelor L. 
Rating:
5.0

The representative was polite and professional.

Lawrence J. 
Rating:
5.0

Everything was great

Dayneshia B. 
Rating:
5.0

Customer did not leave a comment.

willie J. 
Rating:
5.0

Customer did not leave a comment.

Felicia M. 
Rating:
4.0

Customer did not leave a comment.

CHRIS D. 
Rating:
5.0

Excellent customer service

tykeem J. 
Rating:
3.0

Uhaul had bad tires and needs a wheel alignment real bad

Ashia R. 
Rating:
4.0

Customer service was great. Smooth experience.

Courtney G. 
Rating:
5.0

Customer did not leave a comment.

Terrence P. 
Rating:
1.0

I had to file a formal complaint! The van was filthy and there was cockroaches in the dash compartment. Absolutely disgusting!! They were crawling on my son and I and were all over in the cab. Waiting to hear back from the Manager

Debra J. 
Rating:
1.0

Location unsafe and needed bullet proof glass to pick up keys. Trucks was on empty when started. When driving long distance the wheel and tire alignments we're dangerously misaligned. This truck should not be used again until it is serviced. Very unhappy and would like a partial refund as we were not allowed to switch vehicles for safety at our mid point move.

Giancarlos U. 
Rating:
4.0

Customer did not leave a comment.

Rita S. 
Rating:
5.0

Customer did not leave a comment.

sisay A. 
Rating:
5.0

Shamel was wonderful!!

hilary T. 
Rating:
1.0

He don't have Customer service

ismail Y. 
Rating:
1.0

Absolutely would not recommend. The store owner was extremely rude and everytime I asked for help he would ignore me or walk away from me. The uhaul was wet- the floor, seats and back part. I told him something waswas wrong with the truck, he ignored me and overcharged me. I'm not happy at all.

Karen M. 
Rating:
5.0

The guy helped me was so nice and professional.. Everything was flow less.

QUSAI S. 
Rating:
1.0

My wife and I reserved a 10 ft truck for a one way trip online. When we got to the site to pick it up, the gentleman asked where we would be dropping it off. I told him we would be dropping it off on the west side. He said, "That's not gonna work for me. You have to bring it back here. That causes a dilemma. I have someone that needs the truck later." I told him I reserved the truck as a one way and we would not be bringing it back. I asked if we did bring it back would he cover the additional gas cost, and he said no. Keep in mind there were no other trucks available around us, so we needed this truck. I told him my wife and I needed a moment to talk about what we were going to do, and he said "ok well I can't hold this truck for you. So if someone else comes in and they're willing to bring it back, I'm going to give it to them." This being said while we still have 20 minutes left until our scheduled reservation time. I went back to the car and called customer service. They said this truck is a one way only truck, confirmed my reservation, and said what he is doing is wrong. They got me on the line with the scheduling manager, and he asked to speak with the gentleman at the counter. I went back inside to give him the phone, and he tried to pull a fast one on me by saying, "They cancelled your truck." I knew this wasn't true because I had the scheduling manager on the phone. I just replied with, "The scheduling manager wants to talk to you" and handed him the phone. The gentlemen was talking to the scheduling manager, "What? This guy can't go find another truck? We're going to lose out on money, I have a guy who wants the truck and he's a doctor... Ok fine I'll rent this guy the truck then.." It was an awful way to start a day of moving, and I was shocked something like this would actually happen. I highly recommend using this place as a last resort and having customer service on stand by to secure your truck.

Grant H. 
Rating:
2.0

Not set up well for rentals, trucks sitting in tall grass.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

Joy F. 
Rating:
3.0

Truck inside was dirty and broken

Raphaelle H. 
Rating:
1.0

Make all payments known and as advertis

Brian S. 
Rating:
3.0

Customer did not leave a comment.

Caleb W. 
Rating:
1.0

Overcharged…

Shelbie M. 
Rating:
5.0

This particular location was very accommodating. It was a very busy Saturday and other Uhaul locations could not honor my reservation but this one reached out to me and made it work. Very friendly service compared to other locations.

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

Kathy H. 
Rating:
3.0

Should be more knowledgeable with questions that I asked. Did not help with finding vehicle. We took pictures of the damage to the truck before we left in case there was a problem.

sandy F. 
Rating:
4.0

Customer did not leave a comment.

Ashwini D. 
Rating:
5.0

The employee who serviced us was very efficient & polite.

Stuart W. 
Rating:
3.0

The personnel was fine. the parking was not good. The location was to far from my point of use.

Robert R. 
Rating:
5.0

The gentleman that worked at the Chevron station provided great customer service. In fact, the other U-Haul customer ahead of me only spoke spanish and he spoke only english. He was patient and tried using one of the translation services on his phone so he and the customer could communicate. It worked out well. Impressed.

DAMIAN G. 
Rating:
5.0

Customer did not leave a comment.

Greg Y. 
Rating:
3.0

Customer did not leave a comment.

Vijay R. 
Rating:
5.0

Thanks so much for such a pleasant experience from the booking to the return.

Henry V. 
Rating:
5.0

Customer did not leave a comment.

glenn L. 
Rating:
2.0

Customer did not leave a comment.

Abdulmunim A. 
Rating:
2.0

Nice equipment, nice enough guy, but there is only one guy running the rentals and the convenience store. Trying to move on a schedule and setting up an appointment only to wait for some little old lady who wants to buy the entire stock of scratch off tickets one at a time is not something anybody should have to put up with. Next time I'm going to a dedicated uhaul center where my rental doesn't get interrupted 4x.

John S. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
4.0

Customer did not leave a comment.

Nelson M. 
Rating:
5.0

Customer did not leave a comment.

Samantha T. 
Rating:
1.0

Customer did not leave a comment.

Juliet G. 
Rating:
3.0

Customer did not leave a comment.

Ronnie S. 
Rating:
5.0

Both on site associates were helpful and friendly. They both made the process seamless.

Ronnetta C. 
Rating:
3.0

It is an old gas station, but service was fine. And late drop off was fine.

Kimberly B. 
Rating:
3.0

Customer did not leave a comment.

satish M. 
Rating:
4.0

There was a problem with my reservation, I suppose when. I had called to schedule truck,someone had put my phone number wrong,so I went to the wrong location and they did not have a teuck.

glenda W. 
Rating:
3.0

Customer did not leave a comment.

TYRE' W. 
Rating:
3.0

Customer did not leave a comment.

rudine E. 
Rating:
5.0

Efficient Friendly Easy Economical!

BerndUwe S. 
Rating:
5.0

Customer did not leave a comment.

FRANCES Y. 
Rating:
4.0

Great place for rentals. You do have to have patience because the rentals are in an extremely busy store & their was only one person working.

JEAN A. 
Rating:
3.0

Drop off location kinda sketchy, but Shemel was awesome. Helpful, kind and knowledgeable. He's great

STEPHANIE N. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

Very kind and helpful

dewitt J. 
Rating:
1.0

Staff did not help load on a vehicle transport- even though the last location where I picked up the truck said for $20 they would help. At my first store I was told I could not do it because it was liability so I don't understand how I could do it at this place. Had to load an auto transport on the back of a 15 foot truck at a gas station- a busy gas station. The auto transport trailer was I a very hard location to hitch and remove- especially for someone with no experience. Just a poor experience. Started pick up at 9am and got out of there around 1045am. Had to load up around customers and with it being a gas station it was very hard to maneuver around anything

CRISTINA C. 
Rating:
2.0

THE TRUCK WAS 3/4 OF A TANK FULL AND THEY WOULD NOT GIVE US A PRINT OUT INDICATING THIS. THERE WAS NO EQUIPMENT IN THE TRUCK AND THE INTERIOR HAD DEBRI IN IT. THE WINDSHIELD AND SIDE MIRRORS WERE DIRTY AS WELL.

BETTY B. 
Rating:
5.0

The service was very nice, nice people, good service

OMAR M. 
Rating:
2.0

The truck was dirty. The ceiling liner is coming off and the gas gage dose not work properly. Also, I scheduled to use the track for 8 hours but I only using it for 3, and this place still change me for the whole time. It is also a gas station so if a customer comings in the store they get priority over the U-Haul customer.

JEFFREY W. 
Rating:
4.0

The man who helped with the actual receiving the truck was VERY nice but the condition of the truck was dirty, there was a huge knife in the cab and the truck had low air warnings on the tires.

Michael K. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
3.0

Customer did not leave a comment.

Shannon C. 
Rating:
2.0

the inside of the truck and the back was dirty, and the brakes were terrible. you basically had to put the pedal to the floor in order to stop, and all the worker had to say in response was, “i know”.

Tracy W. 
Rating:
5.0

Better truck conditions

FRANCISCO G. 
Rating:
5.0

Thanks for everything

Idanis P. 
Rating:
5.0

Great service.

Rambabu V. 
Rating:
3.0

Customer did not leave a comment.

alissa L. 
Rating:
4.0

Customer did not leave a comment.

Megan S. 
Rating:
4.0

Customer did not leave a comment.

THADDEUS W. 
Rating:
5.0

Customer did not leave a comment.

marines V. 
Rating:
3.0

The truck was dirty and I didn't get a hand cart that I ordered and It was loud and needed a muffler

DARRELL R. 
Rating:
5.0

Customer did not leave a comment.

Imani M. 
Rating:
4.0

Customer did not leave a comment.

KAREN C. 
Rating:
1.0

The back of the truck was wide open with dirt covering the floor from front to back. Also, there was multiple pieces of cardboard, trash, and fiberglass all over the back. Then, I went to the inside cab and there was trash on the floor and a cooler left inside. The store attendant said sorry and offered me a broom!

JOHN A. 
Rating:
3.0

Check in/check out was a little clunky due to only one person handling both the uhaul portion and the register for a fairly busy gas station. I did have a great experience with updating the time I needed the truck for using the text chat feature of the website. I needed an extra hour or so to finish my move and it was quickly/easily accommodated.

PATRICK T. 
Rating:
5.0

Customer did not leave a comment.

Angeline J. 
Rating:
1.0

I was charged around $140 on top of my initial rental and don't know why.

PAULA R. 
Rating:
5.0

Customer did not leave a comment.

ISRAEL O. 
Rating:
1.0

This is not where I dropped off my truck and trailer charge me for four extra days I'm not very happy with the overall experience.

Shane W. 
Rating:
5.0

They were great, easy rental and return with no wait. Friendly staff

KIMBERLY W. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
4.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

The actual truck was filthy and smelled of urine. It was overall a dirty truck and I did have some warning lights come on as I was finishing my move. The only reason I am rating it as excellent is that the U-Haul attendant was super nice and helpful and wanted to make things right. I did not get his name but I would certainly like to see that type of customer service at other establishments. His courtesy and genuine concern made it a positive experience although the actual equipment was substandard.

Jose T. 
Rating:
4.0

Customer did not leave a comment.

Sylvia L. 
Rating:
5.0

Customer did not leave a comment.

MEREDYTH B. 
Rating:
1.0

Terrible. Unsafe. Overcharged. Not only did I feel like I was nearly assaulted by an “employee” upon return of the dealership yelling at me to give him the keys of the truck even though he had no clothing or recognizable attire for me to affirm he actually worked for UHaul. I was overcharged from what looks like two days, even though I returned the truck same day. Dolly was in bad shape and the truck was dirty in the cab. I expect a phone call from the corporate office to fix my bill.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Carlos B. 
Rating:
5.0

Customer did not leave a comment.

Anthony E. 
Rating:
5.0

Customer did not leave a comment.

SANTHOSH P. 
Rating:
4.0

Customer did not leave a comment.

Subrata B. 
Rating:
5.0

Very clean truck and it was plenty availability, the guy who gave me my truck was very nice to me.

MICHAEL S. 
Rating:
5.0

Nothing this location and staff were incredibly helpful and accommodating

Joseph C. 
Rating:
5.0

Good job. Keep it up.

DAVID O. 
Rating:
4.0

Very accommodating on short notice

CHARLES M. 
Rating:
1.0

Very poor customer service at this location. The Gas station attendant/ U Haul attendant is the same individual doing a poor job of multitasking. After returning the vehicle before scheduled time and replenish it with gas used I was force to add more fuel to the vehicle and still was charged for gas. Attempted to enquirer my charges and was told to go take it up with U Haul. I never felt so humiliated

DEAN L. 
Rating:
5.0

Customer did not leave a comment.

RIGGSWAI C. 
Rating:
3.0

Equipment was dirty inside and out. With it being at a gas station/convenience store, took extra time to get rental done due to customers. I prefer a stand alone uhual location!

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
No reviews have been submitted for this location.

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