Customer Reviews for Chevron Miami Beach
(U-Haul Neighborhood Dealer)

417 reviews

401 71st St   Miami Beach, FL 33141

(305) 866-3886

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 7/5/2021: 8:00 am - 12:00 pm

Services at this Location:

Contact Us

(305) 866-3886

401 71st St
Miami Beach, FL 33141

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 7/5/2021: 8:00 am - 12:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

ANGEL P. 
Rating:
4.0

Satisfied, all went well.

PATRICK N. 
Rating:
2.0

I stood in line for an hour to pick up my truck, while a trainee fumbled through every client in front of me. A manager came out every 15mins to hold up a finger - as to indicate things would be moving along in one minute. What a total joke. I'll never rent from this location again, neither should you.

NICHOLAS D. 
Rating:
2.0

No signs where to park truck or even that it was a U-Haul drop area ??

Natalie T. 
Rating:
5.0

Fast service Recommend

claudio S. 
Rating:
3.0

To use u-Haul on my move was really frustrating! Never again!

bruna T. 
Rating:
2.0

Truck was fine. Very difficult to maneuver large vehicles in limited space. No one's fault. Also difficult to gas up. OTOH, location was convenient. Crazy busy though

Michael W. 
Rating:
4.0

I pre-paid for a mattress pad and shrink wrap. The manager said they don't sell or have those supplies. I'll need to seek a refund.

Francisco V. 
Rating:
3.0

The service was decent, but the van was filthy when I rented it.

raul P. 
Rating:
5.0

Customer did not leave a comment.

HECTOR P. 
Rating:
4.0

Customer did not leave a comment.

emma S. 
Rating:
3.0

Truck had not been cleaned or sanitized with garbage in cabin.

susana S. 
Rating:
1.0

I was charged for gas $13,50 due to the lack of the employee to perform basic check of the Gas level prior my rental and just entered in the system what he thought the Gas level supposed to be and assume I was returning the Van with less gas than It was supposed to .I even bought more gas than I waa supposed. I guess they never lose. Only Us the customer have to.

SIRLENI R. 
Rating:
5.0

Customer did not leave a comment.

richard G. 
Rating:
5.0

Customer did not leave a comment.

Wesley S. 
Rating:
1.0

This location needs to start inspecting their vans BOTH before and after the car is used. Got over charged 50 miles that I never drove at all. Horrible service!

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

Isayda D. 
Rating:
1.0

I was charged an extra day when I returned the day before, and the check engine light was on

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

elizabeth B. 
Rating:
2.0

Truck was not checked by anyone between my rental and prior rentals. No one manages this location well. Expect surprises

Juan T. 
Rating:
5.0

Everything aside from not getting wifi at times, worked seamlessly.

Oscar A. 
Rating:
3.0

Overall truck was as acceptable but the cargo area was filthy sticky residue and lose shavings of some sort. Desperately needing a pressure was.

Ilmar S. 
Rating:
4.0

Customer did not leave a comment.

tracy H. 
Rating:
5.0

Customer did not leave a comment.

paul D. 
Rating:
4.0

Customer did not leave a comment.

Paulo T. 
Rating:
1.0

Van was terribly dirty inside and out. Very smelly! Nobody seems to care for their vehicles . The worst car rental experience we ever had ! Based on this experience we will never use it again nor will we recommend it to anyone !

Norbert S. 
Rating:
5.0

Customer did not leave a comment.

onel M. 
Rating:
3.0

Unbelievable be charged $30 dollars gasoline fee and 8 dollars more for 1/15 of gasoline missing. 38$ could filled it up all tank. Scam!

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

Elisabeth R. 
Rating:
3.0

I reserved 2 furniture dollies online when I arrived I was told they don't have the dollies. Which made are move difficult. Booking online and checking the dolly box I assume means that it was in stock at the store that I was borrowing the truck from completely misleading and not nice

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Pablo C. 
Rating:
5.0

Easy to deal with. Simple in and out. Good job.

Patrick B. 
Rating:
5.0

To have the vehicle there that anyone reserved

Vincent L. 
Rating:
5.0

Good job

Raimel S. 
Rating:
5.0

It was perfect. Fast service and courteous. In and out in 10 minutes both picking up and dropping off. Great experience. Thanks!

merih F. 
Rating:
5.0

10/10

Bruno B. 
Rating:
5.0

Everything was good. Since the begin about online reservation was great and easy. The checked in was quick and the van are in pretty good condition. Congratulations I will highly recommend you to others

Pedro S. 
Rating:
4.0

Customer did not leave a comment.

George D. 
Rating:
3.0

Customer did not leave a comment.

jeppe F. 
Rating:
2.0

I was not impressed with the fact that the online system allowed me to book a 7:30am pick up time when the location doesn't open until 8am. Then the van I received had a half tank of gas even though it's part of Chevron! I mean the pumps are right there. The manager could make sure that the vans are all full of gas before handing them out. On top of that, the moment I started up the van the low tire pressure indicator warning light appeared. I work in the film business and it's timing. To have to wait 30mins after scheduled pick up time, to have to inflate a tire, to have to fill up the tank of gas are all a waste of my production time and are easy fixes for uhaul to take care of. Bottom line - not impressed.

Michael V. 
Rating:
5.0

Excelent atención

Raul F. 
Rating:
4.0

Hello, my experience was not very good, the service was good, but the truck that I had to rent was dirty and the air conditioning did not work, which caused me to rent it for less time.

Flavia D. 
Rating:
5.0

Customer did not leave a comment.

Antonio C. 
Rating:
1.0

truck was dirty and smelling bad. papers and trash left all over the truck. Driver door didnt close properly. !! SAFETY CONCERNS HERE !! I returned the truck with gas on how they ask me to. And even then, i was charged $19 EXTRA for gas. I should have taken a pic of the fuel. $19 is AN ENTIRE TANK OF GAS. When i contact them on chat, nothing was done as i didnt have a picture. is not for the money, is for the respect and honesty of its employees. Very disappointed with U HAUL.

Kate S. 
Rating:
5.0

Check-in and drop-off were very easy. The Uhaul agent was very efficient and cheerful.

Jill B. 
Rating:
5.0

Customer did not leave a comment.

Mauro D. 
Rating:
5.0

Great experience!

HELOISA C. 
Rating:
4.0

The person at the time of the reservation and pick up was excellent. The car wasn't so clean in the cabin.

Javier B. 
Rating:
5.0

Customer did not leave a comment.

Enrique C. 
Rating:
2.0

Call me back at 4178505138.

kyle W. 
Rating:
5.0

Great service

Alain R. 
Rating:
5.0

Great service

alain R. 
Rating:
5.0

My experience was excellent

Julio R. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
4.0

Not lying about mileage, i have sign papers on 6965 Miles, and i left vehicle with 6969, so that's 4 miles, and Uhaul charge me for 12 miles. I mean that's not lot of money, but be honest...

Vuk R. 
Rating:
5.0

Roly is a very nice and professional uhaul employee.

clarita M. 
Rating:
5.0

Service was very good

Yangki K. 
Rating:
3.0

There were several holes in the roof in the cargo area of the roof. As it was pouring rain all day and the whole reason of renting the truck was to keep the furniture I was picking up dry this was a huge issue.

DAVID P. 
Rating:
3.0

Clean truck. I was also charged $25 for a dirty truck when it was returned in the exact same condition I picked it up. The app asked if it was dirty on returning then charged me. I was never asked if I'm picked it up in that condition.

William P. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Hector A. 
Rating:
5.0

Everything was perfect, pick up and return. But the web site was not working very well so I had to make my reservation on the store.

Juan R. 
Rating:
2.0

Items that were offered for rent online were not offered at the location and apparently never do. Completely unorganized and super inconvenient for my move. Wouldn't recommend

Steven C. 
Rating:
5.0

Customer did not leave a comment.

ELIANA D. 
Rating:
4.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

LUIS S. 
Rating:
5.0

Customer did not leave a comment.

Rafael S. 
Rating:
5.0

Customer did not leave a comment.

Silvia F. 
Rating:
2.0

Truck is in poor technical condition. Steering wheel is not moving properly. Almost unsafe to use.

Azat A. 
Rating:
5.0

Customer did not leave a comment.

Alejandro H. 
Rating:
2.0

The people that operate the business they need to learn how to respect the client time.

Armando O. 
Rating:
4.0

Customer did not leave a comment.

shawn K. 
Rating:
4.0

the service very good .... the bad thing is that my money has not been returned by the guarantee deposit ... and more than 8 days have passed ... that is not right. I need my money .

yumiri M. 
Rating:
5.0

Extremely happy with the service

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

diego G. 
Rating:
1.0

I had rented and secured a truck and a furniture dolly. When we arrived to pick it up, there were NO dolly's available. This made for an unpleasant moving experience, as it is is critical part of moving heavy boxes and furniture.

STACEY G. 
Rating:
5.0

This car was crashed, the back door couldn't be opened, stink (it smelled horrible). I rented that truck for 5 or 6 hours (2 miles or less) and the manager (Joaquin) loaded, "by mistake", on my card 758 dollars. This is the worst experience I have had with you. Now I have to wait a long time to fix this situation while the card charges me interest. This is completely unacceptable.

luis P. 
Rating:
5.0

Customer did not leave a comment.

Mileidys D. 
Rating:
5.0

Customer did not leave a comment.

Flavio R. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA M. 
Rating:
1.0

I have delivered the truck with a full mileage and gasoline and they have changed my document and they have given me to deliver it with less gasoline and I had taken a photo and the mileage coincided but the gasoline did not and when I went to claim the documents when I rented the truck did not appear even on the computer apparently, thank you

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Theodore C. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Mario M. 
Rating:
5.0

is perfect....thanksss

sebastian C. 
Rating:
5.0

I only used the truck for a couple hours. I paid $69.99+$10.99 gas.. Way to much money for a couple of hours.

Renee C. 
Rating:
5.0

Customer did not leave a comment.

luis M. 
Rating:
1.0

just recieved an email that I am being charged an additional $42. I picked up the uhaul at 9am saturday 6/20. I was in Miami by 10:30am . Dropped the uhaul off where I was told to before noon. I talked to a representative on the phone and told her the van has been dropped off. Now I am being charged an additional amount that is saying I dropped off the uhaul this morning at 7:42am? This is completely unacceptable. I will not pay for something that did not happen. I called the original uhaul 5 points after emailing and calling the uhaul I dropped it off st on 71st street . Which I was hung up on, and sent an email as well. I spoke with Dana from uhaul 5 points who also called and was hung up on and wouldn't answer the phone. Clearly this is a huge mistake on their part and will not correct this.

jessica L. 
Rating:
5.0

Customer did not leave a comment.

jorge G. 
Rating:
1.0

Someone must have moved instillation in truck before and nobody cleaned it . So me trusting in uhaul i go get the truck now my things thats ive been useing everyday of my life, there useless my bed clothes its a nightmare im literally crying i have a son.....!!!

SUSANA V. 
Rating:
2.0

The vehicle I picked up was an absolute nightmare. After wasting so much time with your app first having problems with app. Then trying to locate the vehicle. And wasting so much time with the verification which should have been done days before, (not at the time when picking up my rental!) I had no time to try and switch it for another vehicle. The rental was not clean back or cab, it was nearly impossible to keep it driving In A straight line. At highway speeds it was all over the place and randomly pull hard to the left making it super hard to stay safely in my lane. Many many many times when accelerating or just going up any grade that put stress on the motor the air conditioning would cut out and not work for a minute. Many of The panels inside the cab were broken and the one under the steering wheel fell off at one point and hit me in the knee I had to pop it back into place several times. And there was no parking brake. Also about mid way through the trip. The ABS light came on and stayed on the rest of the time. The vehicle was a complete death trap. The location we picked up at was below average after speaking the the gas station cashier and waiting over 10 minutes The U-Haul employee final appeared out of the back to hand us the keys and was not very helpful. When I returned the vehicle I found that all the spots that were marked for the rentals were full. 5 of those spots were normal cars not u haul trucks. There were signs saying you vehicle would be towed if parked there but after being there for 30 min no one came out to them. I asked the gas station Attendant about it he said sorry nothing we can do. Try by the laundry mat. So I wasted more and more time with that ridiculousness. Over all I'm super not happy with the whole experience. In the future I would definitely not return to that location. And 100% consider trying another company before uhaul.

Mario R. 
Rating:
5.0

Customer did not leave a comment.

Orlando G. 
Rating:
5.0

Everything was Excellent. And the manager great attitude and attention. 5 stars service.

SEBASTIAN G. 
Rating:
5.0

Customer did not leave a comment.

Agustin B. 
Rating:
5.0

Customer did not leave a comment.

Miguel B. 
Rating:
5.0

Customer did not leave a comment.

Rene P. 
Rating:
5.0

The service excellent , the manager excellent and Jesus extra excellent.

Anita B. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
3.0

Employee must be prompt to take care of customer as soon as they arrive to the store.

Ana C. 
No reviews have been submitted for this location.

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