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TOMAS P
Customer Reviews for Blue Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only complaint is the inside windshield was filthy. Overall a great experience!
mary gGreat Staff !!! I love it !!!!
Rafael PReally bad smell inside the car. Like they used for transporting fish.
Luis PLocation wasn’t exactly where it showed in the map. The lady at the reception that speaks English and Spanish was really attentive. I would recommend 100%. Thank you
Antony ACinthia have an excellent customer services Very recommended
ARTURO A5 stars
Santino GCynthia was very helpful in renting the uhaul. Thank you Cynthia!
Laura RYouTube, the vehicle is fine and so was the service But at the end they overcharged me for mileage. I drove round-trip 36 miles based on my map and stops, and I was charged for 57 miles. When I explained the discrepancy to them, they did not accommodate the change, even with the evidence of the map to compare trip va mileage.
Francisco Bwell located and super help and friendly service !!!
Martin EEva and Jose ,They’re Very professional, explained everything to me, very fast transaction! Thank you guys Keep up the great job 👍
Viviana FCynthia was great! I would definitely recommend the location to a friend. thanks!
Miguel GThe best place to rent a van
CARLOS CFriendly customer service
guillermo mEverything was great always a pleasure we always try to rent from here.
Ismael MAll is well. Clean truck; friendly staff
henry fConsider hiring the agent at Blue Storage to train others. Even with U-Haul’s system troubles, my rental, though delayed, was the best experience I have had with U-Haul. If I heard correctly, her name is Evelyn. She’s really very good at her job. Lucky you. Lucky me.
Marlene LDolly was missing still got charged
Oscar GVery nice and professional
JOSE Pcustomer service was excellent!
TERRY LThey charged me 89.00 for a van thats 19.00
Juan RVery easy location to deal with. No suggestions for improvement. They are efficient and friendly and able to help recommend sensible alternatives as necessary
Robert WThe best location I’ve been too I’ve gone to other U-Haul locations and they never have the reservation ready and if not they don’t take cash and then they talking about a deposit too much trouble but at this location I went to none of that nonsense person was straight forward and polite I will for a third time rent a uhaul from them they are also very courteous
Ramon AExcellent service
yolanda NTHE LADY CINTIA MARADIAGA SHE IS THE BEST EVERYTHING WAS SO EASY I RECOMMEND IT 100 % GREAT SERVICE
BLUE SGreat location but address staes 86 st and entrance is on 87 st. Fast and easy. Would be great if moving trucks had back up camera.
Cybele EExcellent service. Thank you
Omar JAll Good!
Blaine WExelent costumer service Truck very clean Everything working perfectly
JOHN HFriendly staff. Excellent customer service
Guillermo PEverything was easy. Love it. Will recommend.
SHARITA CI’m really disappointed for the service we received. We ask for a van to go from Miami to Clearwater and she gave us the wrong quotation for in town rent 20$ then we had bad quotation for mileage and she didn’t know before to accept the right quotation for what we need.
Davide CI was never told that I had to pay a certain fee per mile and that was a bad surprise when I received the invoice. It is very easy to show a low price with hidden fees but it's not a good commercial practice. I feel like ripped off. However, even like that it was a very decent price so I would still recommend renting there.
Laurent Noutstanding customer service. super friendly and professional. would recomend this location over any other in miami.
Stephen OI'm thankful to have found this location and will use it when needing a uhaul in the future! The van was clean inside, fuel was past full, and it was ready for use.
Sharon JGreat staff- everyone was very helpful, efficient, and professional.
JULIE GBit hard to understand the steps to get from reserving to paying to get the key code . Would be great to have a list of steps ! Example 1: do you booking/reservation 2: go to location find the truck xyz 3: once find it and complete booking we will give access to the keys 4….
Manuel LThey charged me around 60 miles when I did 20 as too much. I didn’t check out the miles when I got the car
luciano mThe best place. Great customer service.
Carlos Fgood location and good service
Manuel RReally friendly, helpful, and efficient. My favorite location.
Daniel LI am very grateful for the friendly and professional service
HectorL MNot a thing Cyntia was excellent and made sure I was satisfied and got exactly what I needed.
LARRIE BExcelente atención
ALFREDO SGreat service from cynthia.
Luis EOutstanding service
ENGLISH AThe vehicle was dirty. I purchased the extra insurance protection for the vehicle. I had a minor bump on the rear bumper (not enough to cause damage to the truck). I showed the bumper to the manager. she said that there was no damage, furthermore the bumper was previously damaged as reported by the manager on the pre rental inspection. I reported the incident to U-Haul via their insurance website. They after I returned the van I was charged $150 for damages even thou I had purchased the insurance. I emailed the manager about the damage charge and she did not provide me with any explanation.
Fernando P