Customer Reviews for Chilled Ponds
(U-Haul Neighborhood Dealer)

Rating:

3.0

The picking up truck process. I signed up for mobile pick up. The steps to pick up truck took forever to process, had to confirm pick 3 times before it let me continue. App never gave me to code to pick up the keys in the box. Call the uhaul line and was transferred twice and waited on hold each time. They told me I had to go inside to get the key, where there was no one at the desk for 10 mins. Then proceed to say the key was actually outside to begin with. Took me 45 mins to actually get the truck and pull of of lot...

Rating:

1.0

Charge me for gas, when truck was filled before returning. Also charged an additional $25 on my card.

Rating:

3.0

The vehicle had a very strong foul. It was very bad. My husband and I both had to step out of the truck and spray it down with disinfectant. The back part had not been cleaned as well. Leaves and debris were on the truck's floor. It was absolutely disgusting.

Rating:

5.0

This has been the friendliest and cleanest location I’ve been to so far. I would absolutely recommend them and use them again!

Rating:

5.0

Customer Service was TOP TIER!

Rating:

5.0

GREAT experience - from making the reservation in person to being greeted by a REALLY nice & accommodating gentleman in the parking lot on our return the next day. I was very impressed with the customer service and efficiency from both!! Would highly recommend this location.

Rating:

3.0

Nothing, I won’t be using U-Haul in the future, I was quoted for one price (strict budget) an it went to the hundreds. The pulley price was reasonable the truck wasn’t. Thanks, but I won’t be using U-Haul in any future moves.

Rating:

5.0

First truck had a dead battery and had to go back to counter to get another truck with a different transaction.

Rating:

5.0

Very helpful, great customer service.

Rating:

5.0

I have rented the same trailer twice in the last week, both times the staff was helpful, courtious, and made the rental easy. I surely would, and have rented from them again.

Rating:

3.0

Have pride in the equipment that put out. Pick up truck was awful in my opinion. It was dirty and smelled like cigarettes. I had to ride with the window down because the smells makes a non smoker want to gag. at least one or more tires were unsafe. left front was nearing its tire wear indicator and had a screw stuck in the tread. I didnt bother to look at the rest as I was only using it for less than 30 miles. The knobs on the radio were either missing or broken. The absolute worst part is receiving a vehicle with less than quarter tank of gasoline. Most of these items do not even take that much time to fix either. Work needs to be done.

Rating:

3.0

Well, when I had first gotten into the U-Haul there was a very strong weed smell. Upon further inspection I had found a smoked blunt inside of the U-Haul

Rating:

5.0

Excellent service! The service attendant was kind and professional. It was a very easy pick up and drop off process.

Rating:

4.0

I would recommend, however, it is very difficult to find your location because it is clearly identifiable.

Rating:

5.0

best uhaul i have ever experienced , in and out

Rating:

5.0

I was really frustrated trying to find the entrance to u-haul. The sign was like a post-it note size below the no parking sign. The bldg is for hockey club members and when they are standing around outside and in front of the sign the u-haul sign is not visible. The manager was very accommodating and understanding. This was my first time at this location and I was on a time crunch.

Rating:

1.0

Your customer service department should address paying customers concerns when they reach out about an issue.

Rating:

5.0

I found that both times I rented from this location the man that helped me was very polite and helped me with getting all the information I needed on my phone

Rating:

5.0

Thanks!

Rating:

5.0

little hard to find at first but the experience after was great!

Rating:

3.0

Keep up the good work.

Rating:

5.0

Nothing the staff at Chilled Pond was excellent and extremely helpful.

Rating:

5.0

Very nice!

Rating:

5.0

Very good service

Rating:

5.0

Staff was great checking me out.

Rating:

3.0

The app was not workinc. It took be a long time to be able to reach someone on the telephone. After reaching someone on the telephone and getting everything squared away the code was not correct. The second coat gave us a run for our money getting in the lock. Long story short nothing went easy with this transaction.

Rating:

5.0

Great experience, no complaints, very professional

Rating:

5.0

We have dropped off at this location three times in three months and this location experience has been different each time. During the Summer there were alot of students working the desk and really unsure how to handle returns so for our first two dropoffs, matters were chaotic. This location is also and IceRink and sports hockey center so during summer that traffic adds to the chaos. Our final drop off fell at the end of summer and we received excellent service, quick return assistance and a receipt for return right on the spot with no chaos and no waiting. It all depends on when you go .

Rating:

5.0

Chilled ponds located in Chesapeake VA was a professional and excellent experience

Rating:

5.0

Nothing

Rating:

3.0

my rental didn"t have trailer hitch and when I return the rental could not get print out due to agent being not there and still have not received my finial bill

Rating:

5.0

Clean vehicle . All employees that helped me were very courtesy and professional.

Rating:

5.0

Wayne is great.

Rating:

3.0

Definitely different

Rating:

5.0

Couldn’t find the location at first, need more signs.

Rating:

5.0

The general manager, Brian was a huge help. I appreciate the time he took to hook up the trailer for me.

Rating:

1.0

I received so many emails and texts from Uhaul I quit looking at them. It turns out the drop off location changed notification was in one text. I dropped the trailer at the original assigned drop off location and it was accepted but not recorded. I turned the trailer in a day early but was charged a day late fee as I dropped it in the wrong previously assigned location. Penske is looking better all the time.

Rating:

3.0

It was a parking lot

Rating:

5.0

It was an easy wonderful experience!

Rating:

1.0

The employee told me I did not need to pay for gas as it was my first time renting uhaul. They charged me anyway

Rating:

5.0

N/A

Rating:

1.0

I would not recommend this location to anyone. The uHaul representative didn’t come out to hook up the trailer for 20 min and when it was time, he didn’t have the right tools or the capability to lift the trailer to hook it up.

Rating:

3.0

Workers can make sure that they are not overcharging customers by paying attention to detail.

Rating:

3.0

Remove the sign on the wall indicating there is an office when in fact one does not exist. Online check in did work well.

Rating:

5.0

thx

Rating:

5.0

Outstanding customer service!

Rating:

5.0

The staff was very helpful and accommodating.

Rating:

1.0

Cheapest pricing, better deals, recieved no refunds from days not used.

Rating:

1.0

Nobody experienced enough. Had to call corporate office. Could not get receipt.

Rating:

5.0

Moving is never fun but this experience could not have gone any better . Wayne was a great help and even helped me save some money ! Total pleasure doing business at this location .

Rating:

5.0

Easy checkout and check-in process.

Rating:

3.0

Process could be much better