Correct the spelling of my name Shrah should be Sarah otherwise, 982 Eastern Ave is now my go to Uhaul place. It was not complicated. Beth is super! Very personable and quick to respond. I would recommend this place anytime.
SHRAH M.
Customer Reviews for Chillicothe Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Give veterans a military discount
Robert A.Everthing was fine highly recommend.
lawrence T.The pickup point didn't have staff even after my pickup was changed for the original address not having staff. My rental also wasn't started when I was directed to the keys so he I been in an accident or pulled over, I wouldn't have been covered.
Hannah S.Overall it was a great experience, I don't think anything needs improved.
Kenneth S.I had to do mobile pick up but wasn't provided the code to get into the lockbox to get my key and my truck was boxed in so I had to call the location to figure out how to get the key to the truck and they had to give me a different truck because the one assigned was boxed in and not accessible. Overall my experience with uhaul was not very satisfying and your rate for additional mileage has increased to a rate that is completely ridiculous and had I known ahead of time I would have rented a moving from someone else.
Aimee C.Poor customer service and very dirt equipment. Was told on the phone the site manager would be there until 2pm and left before noon, canceled my order and then I had to be on the phone for 2 hours to get it redone. Well never use uhaul again
Thomas P.Great experience. Very friendly service.
Ernest W.The vehicle had dried dirt and mud inside the cab on the floor. The inside of the cargo bay needed sweeping; however, the location said that it was the vehicle they would prefer me to take because it was in otherwise great condition for a trip out of state and just hadn't had the opportunity to clean it thoroughly. They were spot on…vehicle ran great and that's what matters most. The location said to write up everything so the receiving location wouldn't hold us responsible for the interior cleaning. I would definitely use this location again. Professional and courteous staff that seems to genuinely care about their customers.
Steve L.I returned the uhaul truck after hours. Return process was easy.
Meredith G.Ensure the gas is actually at 3/4. It was slightly below. I didn't say anything because I was in a hurry to get moved.
NICHOLAS W.I had to pay a after hour drop off fee when the sign and hours clearly stated they was open. There was another sign that read if no one is in the office to call this number so i did and no one answered or called me back.. I don't seem this is fair to me considering they was open..
Shawna D.