I rented a U-Haul online, it was quick and easy. I scheduled the pickup and return at Chisago Hardware. As busy as they were, they were efficient and friendly! Thanks for your help Chisago Hardware!
EVY H
Customer Reviews for Chisago Hardware LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people I worked with at Chisago were very nice, but the first truck pulled that I was supposed to take was out of gas, and the one I ended up taking was not only low on gas as well, but it had a check engine light that was on, which made for a bit of an uneasy trip. I also did not receive any instructions about needing to refill the gas tank before returning it, and I got charged an excessive amount for extra miles and gas a the end of the trip. Also, my pickup location got changed shortly before moving day, which added more miles to the trip and more cost to the rental.
Kristen JIt was a 24-hour drop off and we dropped it off after business hours. Easy process.
REBECCA AStaff is great and awesome to work with
BRUCE BConvenient, easy to use after hours drop off.
LANCE JIt went really smoothly:)
JOSEPH WThe fuckhead that I talk to was rude and conformational. I am never going to use U-Haul again. I am local and I will let everyone know that the service/ place of business is terrible.
JEFFERY ESuper Friendly.
STEPHEN FDon't send your customers to locations that are far away from their destinations just so you can have your trailer moved to where you want them. It would have been much more convenient if I could have dropped the trailer off at a location closer to my final destination.
MICHAEL DGreat service and staff. got what I needed. will rent there again.
Terry AExplain how to adjust side mirrors. I had problems with them.
CATHERINE CThe service was amazing. Professional, friendly and helpful. It was a great experience
DEBORAH DA wonderful local hardware store, staff was friendly and helpful. Equipment was clean and generally maintained, but was older equipment. An equipment failure that could not have been foreseen by the store or staff occurred and caused some delay and concern for the user, but ultimately the equipment worked as intended and was safely returned to the store.
Brian VPersonal was very professional. Helped customers to disconnect the trailer from the vehicle. Took care of everything in appropriate manner. Will definitely recommend this place. 100%
ILYA SMaking sure the address is accurate on the website.
BRYCE KGreat service. Helpful and friendly
STEVEN CI reserved a 5 x8 trailer as I id last year. Last time I had a trailer with a ramp, which I needed and the facility had on their lot. The trailer I received with graphics from 1991 had no ramps so I had to find my own. There was an obviously newer trailer there with a ramp, but I was told that was not a one way trailer. My last rental was one way, but he said he didn't know why that would be and that I couldn't use the trailer I actually needed and had rented previous for the same destination. The safety chain hooks on the older trailer did not fit my Honda factory hitch so I had to buy some chain loops so they would attach to my truck, which I did input on line as requested to make sure the equipment would function. I had to drive an hour out of may way to pick this sub standard trailer up, because I guess U Haul does not actually have to have the equipment at the facility you reserve it at in the first place. When I opened it it had a dolly on it I did not order, but you did get back. In Florida.
DOUGLAS MThe gentleman that helped me pick it up was great! The store overall had an amazing family feel to it.
CHAD KChisago Hardware and rental is always very helpful
AMY BThe truck I used had the check engine light on but was noted and it run fine (they said it's probably emissions related). It tracks a little crooked as if the rear end is slid over. Otherwise it was clean. My biggest issue in had was with the fuel at the drop off location.
brian rgreat people
George WThe truck’s key would not start the truck easily. I spend a lot of time messing around with the key to get the truck to start and this took up a lot of valuable moving time. Once we got the truck started, we kept it running the whole time in case we couldn’t get it started again. The location where I picked up and dropped off the truck was great and the store manager accepted a call to help me figure out how to start the truck. I am appreciative of that!
ASHLEY KService was great and personnel was friendly
Ora HWheels on truck were in very poor alignment making for difficult sterring and servicing lights came on during course of transport.
AARON TI was moved to a pickup location 15 miles further from my destination despite reserving my truck a month prior.
Corey KThey were very helpful and super nice. Would definitely recommend this location.
Tara FKeep doing what you are doing, thank you.
Adriene DGreat Service and a pleasure to deal with.
Richard HCheck/check out process was very smooth. Easily the best U-haul experience I have had.
Evan SMobile check in did not work very well
Robert BYour app is garbage. The location was completely wrong on the app and I couldn't use the phone pick up message. There was a very nice guy in the store that could help me. Would never recommend your app to anybody. Chisago Hardware was great.
Anthony ACheck out process was smooth with pictures on the return also.
jeff hI wanted to drop the trailer and was told it will be a while as the guy who handles it is in the bathroom. He will be in there a while so I can disconnect it myself. No receipt of dropping off or the number of blankets I returned. The woman said it doesn’t matter as u haul doesn’t care anyway. Horrible service both places.
Donna KI left my sunglasses in the truck upon returning it. The next morning the individual in the store was fantastic. I quickly had my glasses.
Felix GGreat experience. Trailer was nicely maintained and worked well for our move. Thankful we went with Uhaul 😊
Bryan SMake sure there is the right equipment for the customer. Clean and sanitize the truck cab.
Kelly KExcellent customer service at Frankie's
Bruce bWent above & beyond to arrange for my trailer when I requested an earlier pickup date
JAMES LFriendly staff or the most part.
Joey SDo a complete inspection of the steering on that truck. Gearbox seems sloppy. LF wheel seems to have gear oil slinging from the hub. Nothing major, but if someone unexperienced with larger trucks drives this, they may soil themselves driving on a curve.
Daniel QFine service. Went really easily. Guy really didn’t say anything at all to be honest.
James CIt took over an hour and a half to get the truck due to issues with the key for the truck and reservation being canceled even though we told the person that we were unable to pick up the truck till around 4:00but he put 1:00 pick up time. The truck was filthy. There was coffee spilt in cup holders, sand/dirt in the back of the truck, and dirt built up on the whole dash, seats, and doors. The owner of Chisago Hardware was not very nice with saying it was my problem for why the truck was dirty because they were closed and the person who runs the U-Haul was gone. Very disappointed!
cindy rI appreciated the communication, e-mails and calls to confirm. It’s been awhile since I needed UHaul. It was a good experience, finding the size I needed for when I needed it. Thank you. All staff were helpful.
jan bThe rental check in guy was THE BEST!!! Best customer service I've had in many years!
GARY DVery friendly, helpful and attentive personnel.
Jonathan SGreat place and they were super nice
DARDAYE JVery friendly and guick service.
Timothy TYou cannot improve on perfect.
don PYou did great!
Tamara BChisago city U-Haul is the only location I use. Nicest and most helpful staff. They always have what I need
James Mchisago hardware is great. See my previous comments from yesterday (July 31
Arnold PGreat checkout process. Truck worked exactly as expected. Staff was great. All good.
Eric AThe store closed at 5 we arrived shortly after 5 on the day of return they did not check it in until the next morning and charged me an extra 20 bucks which I think is a little ridiculous
PATRICE W