Customer Reviews for Chisago Hardware LLC

We drove 40 extra miles 1 way to pick up the uhaul because they didn't have it at the location that I booked it at originally. When we got back with the uhaul and opened it up, there was marijuana all over the back of the uhaul. This is an illegal substance and would have been on all of our stuff moving so my husband swept it out. There was a bunch piled up underneath the dolly that was hooked to the truck so he removed it and made sure there wasn't anything left in there so our furniture did not smell like marijuana after sitting in the truck overnight. We called Chisago Lakes Hardware and notified them and he said just to clean it out, that it's almost legal in their state. We drove it through WI and through counties that are more strict. Then looking, there was some in the cab as well in the carpet. When we brought the uhaul back, the guy charged us for removing the dolly and charged us for some of the extra mileage for having to drive 40 min out of the way. And told us that it was our perogative to clean the marijuana out of the truck and that we didn't have to do it so he had to charge us for the dolly even though it wasn't used. Very disappointed in this service. Not only did we have to clean out somebody's rather large illegal mess in the uhaul before we could use it for our furniture and kids things, but then we got charged extra...and the guy seemed to completely blow me off stating it wasn't a big deal, he smokes it and it didn't have to be moved before we used it if we didn't want to.

Nothing comes to mind.

Outstanding customer service! Could not be happier with the help I received at Chisago Hardware LLC! Would absolutely recommend this site to anyone in need of a rental! Thank you!

Frankies is a great group of people to work with!

I was charged for gas after I filled it back up to where it was

The people at Chisago Hardware were great in assisting me in making the reservation and checking in when I picked up the trailer. I had problems doing the online check in ahead of time with the website. The website was not cooperating and I wasn't able to do what it said that I could do ahead of time. I am not technologically illiterate.

Troy is a great to work with.

Friendly, professional and quick to help me get in, grab my rental and out the door.

East drop off location and very responsive.

Always great service!!!

The owners here were awesome and easy to work with. Mark is a tremendous guy. I would absolutely recommend him to anyone in our area.

Cheerful and efficient team both pick up and return! Effortless check out and check in! Thank you!

Wonderful place and people! Great customer service, kind and so so helpful.

Need to maintain the truck better engines not up to my standards

Staff was very helpful and very personable.

Better communication between location and customer service rep who answers the uhaul phone number which is not the location number. The uhaul phone service rep should have the same information as the location offers

All Good

Solid trailer! It worked well for the time we had it.

Quick and curtious

Work the bugs out of the return Rental process

None guy was friendly kind and helpful.

We did mobile drop off when location was closed.

Messy location, But, the employees very welcoming. :-).

The area for pickup was on the road next to the Fence. Had to block traffic to hitch up. The road is a main road to go to another town. The location was extremely cluttered and had difficulty just walking through the store area to get to the counter and then to walk out to the back to visualize the trailer that was on the grass outside the fence. This is not the location that I chose when ordered.

I was told that uhaul wouldn't pay them to clean the trucks. The truck was gross, full of bugs, and the interior was gross, I had to travel 17 hours in a Fricken pig pen. Not happy at all.

Both sites were great. It was the customer service from uhaul itself that was unacceptable. I understand the pickup had to be moved, that's fine. But to quote me about $120 less than it actually cost is a bit fucked. Then after I dropped it off it said I was 4 days late when I specifically told the agent over the phone that it would be dropped off on 6/28. I will not use uhaul ever again. Get your shit together.

Best customer service of any UHaul I've been to!

Needs to move closer

The driver filled up the gas tank to where it was and we were still charged $22.00 for 5.5 gallons of gas, even though we filled it up to where it should have been.

It was very weird to drive around the block to the end of a random street where they apparently park the trucks. It would be much more convenient if they were able to be kept closer to the actual hardware store. Also, we arrived right away at 9AM, lights were not yet on in the store and yet they helped other customers first before assisting us.

Called ahead of time as I was returning after hours. Told me exactly where to park and where the dropbox was. No problems at all.

I reserved a 5x8 trailer for a local move but when I went to pick it up the business did not have a 5x8, he only had a 6x12. I did not want a 6x12 and did not need it. The business called around and found a 5x8 trailer within a reasonable distance. While I appreciated him finding a 5x8 trailer, I lost time and I had to drive to another business to obtain what I originally reserved. Most people reserve the equipment they need and want to find a close location. Upsizing the equipment, and charging them more, is poor practice. This is the second time the reservation system has failed when I reserved a trailer or rental truck. If a particular trailer or truck is not available, it should not allow you to select it when placing a reservation. The 5x8 trailer I eventually rented was used for a local move but was in need of maintenance. The paint was peeling, the door was difficult to open. The trailer was functional but looked poor. The business I eventually rented the 5x8 trailer from was easy to work with and was helpful. I would use them again.

n/a

Rented a pickup and a car hauler. Owners were speedy and friendly, and I was in and out in no time. They worked to get me the lowest rates as well. Truck was in great shape and pulled my car on the trailer with ease. Definitely recommend.

There is stuff everywhere. But it works well.

I went online and communicated 2 times for the north branch location for a truck. Se me as though the reservation was for forest lake. Since just having surgery less than three weeks ago, it did not allow me to drive that far. The NB owner was helpful to finding a unit somewhere. It caused issues with the plans and definitely affected the bill. I have my reservation email and no where does it say it was forest lake. Very disappointed at the much more expensive experience. Thankful for NB and Chicago owners for trying to get a solution for me that day.

The only issues I had really were with the truck itself. I drove 1600 miles with no cruise control. Being petite and barely reaching the pedals as it is made having to push the gas for that amount of time painful. It's 2017: Get cruise control. Also, no power locks or windows-Really?! As far as a console (holders and such)-limited. I liked that the truck had a 'miles to empty.'

Was not happy with the false advertising rates!

Agent was not friendly, didn't hook up the lights for the trailer, could have cost us a ticket but someone was driving behind us. when driving long distance the oil change light came on and stayed on until we reach our destination 1700 miles later, thank goodness we made it without any mechanical or other problems.