I have always had good luck with this location. They have always been nice. Sometime the uhall website is slow, not there fault and sometime just don't go a planned but no fault of this location, its usually on uhall. They help connect the trailer if you have one. There is a uhall closer to my place but I like the service here.
Alan H.
Customer Reviews for Chisago Hardware LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing all good
DANIEL F.So easy!
Stephanie N.Very helpful agent.
Gary H.I appreciate your help unhooking the trailer from my truck. Customer service was terrific.
Katherine Z.Lower pricing for mileage
Anita W.Everything was perfect
Derrick F.Keep up the good work
Gary E.Spent over 2hours contacting customer service. Had a 40minute wait then once they picked up it sounded like they would put me on mute. Did that 3 times before giving up.
Mason F.Very smooth process
Daniel N.Well the only thing I did not like and disagree with is the computer system deciding if someone is red flagged from renting especially when they get flagged for even a five minute late return I think that BS traffic could cause that issue you don't want a renter driving reckless to get back in time do you?
Bela L.They were very nice.
Daniel N.The only thing I can say is I booked the truck out of the Cambridge store and uHaul changed it to the Chisago City store, which had excellent service. Since I was in Cambridge that morning of the pickup I drove past the Cambridge store and there was a 10' truck there so I had to drive an extra 60 miles (30 miles each way) to Chisago City to pick it up and drop it off. It sounds like this happens all the time, you book it at a certain store and the main uHaul rep changes the store on you. Because of this I had to spend an extra hour or so to pick it up and drop it off then I had to drive another 2.5 hours to get to home.
Jeff S.Very nice people to work with.
Daniel N.Great customer service! Will definitely use this location for any future uhaul rentals.
Crystal G.When we picked up trailer it had a bald tire that needed to be replaced before our cross country drive
Bruce H.tried charging me for the gas that i had already replaced before dropping the truck off and when i spoke to someone about this they never got back to me and i kept getting bils for this !!! gg bait on 8 location... after it took over an hour to even get the truck cuz the owner wsnt there
Savannah S.U-haul did the classic bait and switch to me. My reservation location was switched from 5 miles from my house to 45 miles from my house. This cost me two hours of driving plus gas money. U-haul should either relocate equipment to meet their reservation commitments or only allow reservations at locations with available equipment. Note that this is a corporate issue: the the people at Chisago Hardware we friendly, helpful, and efficient.
Joseph P.Over charged when returned after three hours use. We were charged $66.00 for fuel and fuel surcharge. We replaced gas and had a receipt to prove. Won't use them again.
Karen H.Everything seemed to function effectively. Sometimescphone support was a little shaky, possibly due to computer issues...
will H.Difficult to find the rental desk. No sign out front of hardware store. The side street had several parked trailers so walked half a block tp a fenced area but no help there so back tp the store and a bystander directed us to a side door barely marked. All that took at least 15+. Minutes then the employee had trouble with the website and spent a long time trying tp process our return. Finally we had him sign our rental paper as returned and left. Frustrating.
Connie D.No air conditioning..was never told there was no air..98 degrees and moving..the online information was never told to me either.
bonnie L.Air conditioner stopped working on our trip home.
JOHN B.Equipment is parked on the side of a fairly busy street, hooking up and dropping off could be a challenge.
Tim W.Was hard to find a place to park the truck
Carol W.Great customer service!! Very friendly and helpful.
Melissa E.Rented a 4x8 covered trailer everything worked as it should. Service that was provided was exceptional Employee located an adaptor so the lights would work with my older 2500 silverado
TIMOTHY D.Scheduled to pick up trailer at Forest Lake, MN. Nobody contacted me to let me know the pick up site had changed to Chicago City, MN. I found this out when I called the Forest Lake location to see if the trailer would be ready at the reserved time.
Charles F.Hire more guys like this, he knows what customer service is.
Mike A.lazy bad vibes
Katelyn B.Control the weather. If you could do that it would be perfect
Donald H.I have no complaints. The staff was pleasant and super easy to work with throughout the process. I look forward to working with them again.
SHELLEY W.The gentleman was very helpful and knowledgeable…I appreciated the check-in help!!!
VERYL C.Mobile online check in process was very long, not very user friendly.
Kathy D.Very friendly and helpful.
MATTHEW C.The phone order at corporate gave the incorrect return address. I finally found qualified help at a Kansas City suburb establishment that actually knew what they were doing and provided help.
Dan J.some tail lights did not work/make sure all lights work before leaving rental store. otherwise happy with the service.
Terry A.Great customer service at this location
MICHAEL S.I had my truck rental to be picked up in Centerville. They texted me 3 hours before pickup that I had to go to a different location 30 miles out of the way, which results in more gas used and more miles tacked on. Very inconvenient. Never going with Uhaul again. If someone rents a truck and it's not back by the time it's suppose to be, charge those people for the next rental as well.
MATTHEW M.Very friendly family owned.
PAMELA B.They were super nice to me and got me on the road nice & quick
JAMES M.Phenomenal, as expected. Precisely the reason I rented from local hardware rather than large corporate outfit. Thanks, Mark!
Joshua Y.Well organized. It made check-out go very smooth and fast!
RICHARD L.Good overall experience....
LAURA L.I know in the past I have rented a U Haul trailer and could drop it off at the closest dealership to my final destination with out a charge. I wish you still had that policy. That being said I still will return to you when I need a trailer. Thank You
DANIEL W.When someone wants to rent a 15 or 17 foot truck - then give them that truck. Don't get them a 26 foot truck which is like driving a semi truck. I'll rent from home depot next time. I also was given several different quotes and had no clue how much this was going to cost. The whole process was horrible
NICOLE K.Truck was clean, drove well and had a lot of cargo capacity.
KEVIN G.