We rented a U-Haul 20 foot truck on Friday June 27th. We said we would need the truck for 2 days. Brought the truck back 30 hours later and was charged for 3 days which came out to $119.95. I called the U-Haul representative at the location we rented it from and he stated it would take him 2 to 3 weeks to figure out if we get a refund for the day and time we did not have it. Be careful of how long you have your truck. Take photos of the mileage so you have a timestamp date so if they question when you brought the truck back you have evidence. I do have a timestamp picture of the mileage with the time date on it and if I knew who to send it to I would send it to get the amount we were overcharged refunded.
FAITH K
Chisago Hardware LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chisago City, MN 55013
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I rented a U-Haul online, it was quick and easy. I scheduled the pickup and return at Chisago Hardware. As busy as they were, they were efficient and friendly! Thanks for your help Chisago Hardware!
EVY HThe people I worked with at Chisago were very nice, but the first truck pulled that I was supposed to take was out of gas, and the one I ended up taking was not only low on gas as well, but it had a check engine light that was on, which made for a bit of an uneasy trip. I also did not receive any instructions about needing to refill the gas tank before returning it, and I got charged an excessive amount for extra miles and gas a the end of the trip. Also, my pickup location got changed shortly before moving day, which added more miles to the trip and more cost to the rental.
Kristen JIt was a 24-hour drop off and we dropped it off after business hours. Easy process.
REBECCA AStaff is great and awesome to work with
BRUCE B