The back of the truck smelled like dog pee. The location was in an unsafe neighborhood with no secure parking to leave your vehicle when picking up the rental truck. The check in and check out process took an hour which doesn’t truly reflect the pick up and drop off time. There was a dolly missing for my service. The mobile app was not intuitive and wouldn’t properly take pictures of all sides of the vehicle. I hated the whole experience, would never use this location again and would absolutely like to be compensated, in addition to the lack of after hour support.
Evette R
Customer Reviews for Choice Acts NFP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clear pricing
Carlton BFriendly staff, great phone etiquette, clear & concise instructions, all around great experience.
DONALD WThe staff was very nice and went out her way to make sure we had exactly what we needed. Equipment was also in great condition.
STEVEN BEverything was perfect
Maria cI received excellent customer service when rented a truck from this location. I would definitely recommend 👌 it!
ANTHONY NThey went out their way to not be helpful.
Carl GI continue to call and email the dolly was not on the truck and they did not remove the charge The dolly/ cart was NOT ON THE TRUCK please remove the charges
latrice d