Customer Reviews for Christensen Auto Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Christensen Auto Repair

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Reanna J. on

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The owner needs serious customer service education. He wasn’t offensive but his attitude was short and unhelpful. He pointed to the vehicle while in his shop and did not walk me out or ask me if I had any questions about the truck and or teaching me what I needed To drive. I found him to be unfriendly and in need of continued retirement!!!!

Diana E. on

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Two days before we were to pickup our 10’ rental, we received a call saying they didn’t have one at the location of pickup. We could drive an hour away to get one or use a 15’ truck. We opted for the 15’ since I asked if we could have it for the same price and they agreed. The passenger side wiper blade needed replacing and they did it right on the spot.

CHUCK W. on

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Hard pressed to find a need for improvement! Awesome 20' truck no problems GREAT performance super customer service on both ends Chuck Wittke

Brad L. on

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Customer did not leave a comment.

Stephanie S. on

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No one was there for drop off, just a cell phone number to call.

Glenn H. on

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dave S. on

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Your first agent I talked to caused my order to be cancelled due to not recording my phone number correctly. This almost caused me to loose my truck had I not called back a second time way late in the day and redid my order. This did upset me greatly until I new I had a truck for the following morning as I took vacation to make the move I needed to. Please attempt to correct this issue from now on.

Jaime H. on

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Staff was super rude and unprofessional.

jeanne S. on

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james E. on

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nothing, all went well

Jacoba V. on

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Tim D. on

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Scott P. on

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He was very helpful

Chris P. on

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RON H. on

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Jeremy C. on

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The guy made me keep it for 2 extra days because he said "I don't keep that much cash here" I got charged $60 for it being late this guy should not be involved with u-haul

Kaleb C. on

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I asked for a utility cart but there was none provided , Hope I don’t get charged for that

taff W. on

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JEFF T. on

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Carly P. on

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TERRIBLE customer service. Extremely rude to women specifically. It's GROSS, SMELLY, dirty mechanic shop. Have a clean and inviting legit uhaul shop.

Ken AND Kathy B. on

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The ramp was pure ice. It took awhile for this to become clear. Otherwise everything else was clean.

Bradley E. on

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Customer did not leave a comment.

Alan G. on

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Staff was very helpful would recommend their service to anyone:

STEVE H. on

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Since you are providing a service the guy could have been a little nicer he was pretty grumpy and short when I talked on the phone and picked up the vehicle

Tim D. on

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Customer did not leave a comment.

Eugene S. on

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Give the customer the equipment he has reservations for. Reserved a 26' got a 15'. Had to make 2 trips, your advantage as you got more miles. Guess that is what you want.

Shannon S. on

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Chris C. on

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Sandra L B. on

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Timothy L. on

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I booked a reservation for a U-Haul online. I picked my preferred location and truck size. Upon booking, there was no indication that either would be an issue. In fact, I rented the same truck size from this location just a few weeks prior without issue. Unfortunately, the location closest to us did not have any U-Haul trucks for rental on the day we requested. I received a call from the U-Haul customer service representatives whom were all very kind and helpful. We touched base up to the rental date in hopes that a truck would become available. We were not successful but one did become available slightly closer to our location. We requested that the truck be a 24/7 pickup as we would not make it to the location prior to it's offices closing. This was not done. The U-Haul location informed us to call them instead (after hours) for pickup. When we did so, we were able to pick up the truck. We were informed that the truck had 3/4 tank of gas and to replenish the fuel prior to returning. However, the truck only had 1/2 tank at pickup. We did not go back to the office as it was late and the attendant was no longer in the office. I suspect this would have been an issue even for a 24/7 pickup. We were also not informed that we would have to pay the mileage of this other pickup location. In the end, we were surprised that we had to not only pay more for the truck but fill an extra 8 gallons of gas that we did not use. This was very disappointing considering how great my U-Haul experience was just a few week prior.

Laird W. on

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Customer did not leave a comment.