Customer Reviews for Chrome Truck Stop Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Chrome Truck Stop Inc

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Mike B.
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Customer did not leave a comment.

Todd R.
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Nothing

Brandi W.
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The trailer was clean but the running lights didn't work on it.

Martin K.
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Customer did not leave a comment.

JOHN L.
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Mitchell P.
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Jeremy R.
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Hannah A.
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Stephen O.
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At this location it took a long time to check in due to computer issues. The lady waiting on me bounced from the computer, IPad, to a phone. It was the longest time to check in, probably over 30 minutes all due to computer issues. I've used Uhaul several times over the past ten years and never had such a long check in. Someone from the IT Dept needs to go to that location and figure out the issue. This is the only issue causing them not to have an excellent rating. It was frustrating for us and the two workers trying to figure everything out,

MARK H.
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abdel G.
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The lady who works on site very friendly and professional in service

Richie G.
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Lori G.
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Edward Y.
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Local pickup location and people were awesome. The corporate reservation system is a mess. The corporate representatives were friendly but provided inaccurate information.

Jonathan C.
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Quick and helpful.

Andy R.
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JODI B.
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Danny M.
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Judi E.
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Chase P.
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Patrick F.
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Edward M.
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STACY K.
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Mark D.
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Manual check in was a bit of a joke. I received a text stating that I could do a self check in (which was appreciated). However, the uhaul website was not allowing me to upload a photo. 3 phone calls later and a “note” was added to my reservation stating this. I really don't know if my rental was checked in or not. There had better not be any additional charges.

Michael P.
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JIM D.
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Janet L.
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Darrell Z.
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Carrie C.
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Trailer had been reserved only arrived to find out there was no reservations. Trailer lights worked off and on.

Beth S.
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JOHN H.
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I cannot stress enough the value of the SafeTow Insurance.l, especially if the leasor is hauling a long distance. I hit a deer ?? on my way between hauls that smashed the front of the trailer. I was able to drop the trailer off and walk away without spending a dime more than the SafeTow premium.

Robert T.
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Customer did not leave a comment.

Edward B.
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Had what I needed and was in good shapes

Marlin B.
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josh W.
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Nicole S.
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The lady was great. She listened to our issues we had with the appliance dolly and the trailer we rented at another location. Would use this location again.

Aaron H.
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Had some trouble getting the dolly I requested but they took care of it as soon as they were aware.

Judy S.
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Customer did not leave a comment.

jason B.
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Jeff G.
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Nathan M.
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A box spring mattress was left in the trailer before pick-up, ensure trailer is clean before next customer arrival.

Alan L.
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Had to wait around for them to take care of truck stop business first.

Steven H.
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Customer did not leave a comment.

Randel Z.
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Mitch S.
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Was supposed to pick up in Mason City was required to pick up truck an hour away, truck was not full of gas, and had added delay by waiting on them to have blankets for move when I had booked this multiple weeks in advance

dennis P.
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Customer did not leave a comment.

Sheila E.
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I arrived at the schedule pick up time at 8:00-8:30am and they told me no one was here to help me because they were sick. I was asked to wait 3 hours. I told them that was unacceptable. The person who was sick did come in, but I had to wait an hour.

BETTE O.
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Customer did not leave a comment.

Greg V.
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The process for doing the paperwork on the computer needs to be quicker. Everything went great otherwise.

Christopher P.
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I had never used the mobile check in process to return equipment after hrs and no one explained it to me, had a phamplet or anything on it. I drove back and forth to my house twice and had to look up online, NOT on the uhaul website since your worthless website does not have step by step instructions on how to do that till you are actually actively checking in the equipment. Please check with people and show and explain to them what will be needed in order to check something in after hours. Also, you have 2 options on your website to check a rental status. One - create an account. Two - use your email and rental number. The second does not work. If this is a ploy to force people to create an account and get spam emails, then congratulations. If not, please get this resolved. Either way, it took me almost an hour to just rent a tow dolly.

Will S.
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Customer did not leave a comment.

Melissa G.
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We had to get our tire fixed in Ames, IA, when we returned, since the front-right wheel had a large bolt/nail stuck in it. This added on three hours of time to our move-in day, which set our move back three hours by the time we were able to load everything up from Ames, IA, and drive down to Minnetonka, MN. The store in Ames couldn't do anything for the tire, so we had to call and go online to get the U-Haul help to finally come and fix the tire. It was super frustrating and added even more stress to an already stressful moving experience. Fortunately, the help team was helpful when we called the customer service and they did a good job of making sure that the tire was fixed by calling and texting to give us updates. I only wish we wouldn't have had to deal with this. Nothing about getting the U-Haul was easy. Overall, we had a 7-hour round trip from Ames to Algona (to get the truck) to Hampton (to get the tow dolly) and back to Ames, just to get all of the equipment we needed (since Ames, Ankeny and Des Moines did not have equipment available, nor did anywhere nearby Ames). Then, we had the issue with the nail/bolt in the tire on Saturday morning (move-in day). I'm lucky my dad saw it before we left! I'm not sure when this occurred, but I hope that the store would do inspections to check for these sorts of things before issuing trucks and equipment to customers. Everything about this experience was frustrating, even if staff and people were friendly along the way.

Trent W.
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When someone deserves a truck online make sure they receive what they are supposed to. I ordered a 26 foot truck and was told the day before the move it is unavailable, then I reserve a 20 foot truck and never received it!!! Ended up have to use a 5x8 trailer to move a 4 bedroom house.

Brandi B.
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Customer did not leave a comment.

BRIAN R.
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Things went well.

Jon S.
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Gregory G.
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easy

Ken D.
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Jason F.
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Cindy S.
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Nate R.
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Great Service. Thank you....

Becky S.
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Customer did not leave a comment.

James B.
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Julia F.
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I went online did express pick up. I was at the pick up location approx. 45 min. He deleted my truck I paid for a 20' he only had 15' . I was recharged for a 15' plus utility cart I had already paid for. The gas tank was not full. The truck was filthy. I took pictures. I recurved the refund 4 days later (partial refund) I was double charged for the utility cart. I took pictures of the dirty truck and gas gauge.

Becky S.
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Have more equipment available in this location.

Donald H.
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Awesome service and lots of room to get in and out.

Daniel C.
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Very friendly people I had no issues I ran from them several times before. They are a new location. Sometimes get a little bit frustrated bear with them they are good folks

don S.
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Customer did not leave a comment.

gary E.
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Chad S.
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Uhaul that a person orders should be at location that's in the email and not 2.5 hrs away. Had to settle on a 15 ft plus a 6x12 trailer instead of the 26 ft truck I ordered and email said I could pick up at the chrome. Very unsatisfied with that situation.

Larry P.
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Worked great

john H.
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very friendly staff and ready to help in any way they could

Jon B.
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Customer did not leave a comment.

Michelle S.
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We had a friend pick up the trailer and drop off at our house and another person picked it up once loaded. The only problem we had is there was no jack to jack up the trailer and hook to the truck. We had to borrow a floor jack from a neighbor. Other than that it was perfect for what we needed.

Clayton S.
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Customer did not leave a comment.

Connie H.
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The staff at this location were especially friendly and helpful.

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Customer did not leave a comment.

No reviews have been submitted for this location.

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