Customer Reviews for Churchland Movers Inc
(U-Haul Neighborhood Dealer)

1,174 reviews

5746 Churchland Blvd   Portsmouth, VA 23703
(Directly Behind Popeye's in the Food Lion Shopping Center)

(757) 397-0527

Hours

  • Mon–Thur
    10 am–6 pm
  • Fri–Sat
    8 am–6 pm
  • Sunday
    10 am–2 pm
Special Operating Hours
  • 12/8/2022: 10:00 am - 3:00 pm

Services at this Location:

Contact Us

(757) 397-0527

5746 Churchland Blvd
Portsmouth, VA 23703
(Directly Behind Popeye's in the Food Lion Shopping Center)

Services at this Location:

Hours

  • Mon–Thur
    10 am–6 pm
  • Fri–Sat
    8 am–6 pm
  • Sunday
    10 am–2 pm
Special Operating Hours
  • 12/8/2022: 10:00 am - 3:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lisa N. 
Rating:
2.0

This location gave me a vehicle that was leaking gasoline. What you can improve is checking the trucks to make sure they're not leaking gasoline.

Matthew B. 
Rating:
3.0

The person who helped get me checked out was great. System was super slow and had multiple issues while she was trying to check me out and she still kept a great attitude and made it work. She definitely made the experience 200% better than it should have been.

Rob B. 
Rating:
5.0

Good service

DARRINKEITH L. 
Rating:
5.0

I have always had a great experience with this Uhual location.

carolyn G. 
Rating:
5.0

The truck I rented had a check engine light on once I turned on the truck. Not a big deal since I was staying local but definitely wouldn't have used it for a long distance move. The location was helpful and had a lot of options for uhaul's. I would use this place again for another local move.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Nejuan P. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

TYRA M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany B. 
Rating:
3.0

Customer did not leave a comment.

Kimberly G. 
Rating:
5.0

Customer did not leave a comment.

Ron E. 
Rating:
5.0

Customer did not leave a comment.

Louis C. 
Rating:
5.0

Cashier was very polite and friendly. Greeted me with a smile and a "hello".

Donnie B. 
Rating:
5.0

Get better internet for the location, and update computer hardware so check out and check in is more efficient.

Jose N. 
Rating:
5.0

Nothing great customer service.

Alicia B. 
Rating:
5.0

Customer did not leave a comment.

Carol P. 
Rating:
1.0

I didn't even get the 2 dollys that I was charged for ! I would like someone to fox that part of my bill

Wambaki M. 
Rating:
4.0

Customer did not leave a comment.

Maurice A. 
Rating:
4.0

The Uhaul location on Churchland in Portsmouth, Virginia is in the middle of an Adult store. The porn is everywhere except in a small office part off to the left but uhaul sign on outside of store is small in comparison to the sex store advertisement. One could get the impression that Uhaul promotes porn, especially for one using Uhaul the first time. I didnt like being in there. The Uhaul rep actually put a back in 30 sign while covering for sex shop worker when she went to lunch. It was a lady working the desk that said my F150, after giving her specs said it would fit. I drove to Hampon, Va to get the transport with my pickup and towed it to Uhaul on Churchland, Portsmouth and attached it to uhaul truck. When i drove up my truck it did not fit. It changed all my plans and at a great expense ad i had to fly back to Virginia from Augusta, Ga to get my truck. That cost me nearly 2K! On the other hand, Ray's company in Hampton where i picked up transport was a true professional and Uhaul is lucky to have him because he owns the place, and helped me with transport refund.

Thomas B. 
Rating:
5.0

Not at all you were right on target. Thank you..

Eddie W. 
Rating:
5.0

Customer did not leave a comment.

Ray N. 
Rating:
5.0

Great customer service!

Wanda W. 
Rating:
5.0

Clean Truck, friendly on time service.

Diana V. 
Rating:
5.0

Tha staging area in the back for your trailers is in need of repairs, really bad road.

Carlos L. 
Rating:
5.0

Customer did not leave a comment.

Karl M. 
Rating:
5.0

Customer did not leave a comment.

Layvone R. 
Rating:
5.0

CSR was extremely helpful and pleasant.

Judith B. 
Rating:
4.0

Expand the ability to leave at another location for in town rentals

Valerie C. 
Rating:
3.0

We rented 24 furniture pads. The employee did not hand them to us or offer to help carry them out; he never left the stool he was sitting on. We were simply told to take four bags because they have six in each bag. We ended up with a bag of five, and when I called to notify them, the woman I spoke to told me she didn't know why he had given us that bag since she had noted that it was only a five count. She did make a note on our contract, so being a pad short wasn't a problem at the drop off end.

Stephen S. 
Rating:
3.0

*This Uhaul pickup location is co-located with an ADULT lingerie and toy shop. Parents be warned, don't bring your kids to pick up trucks here!!! Aside from the jolt of seeing adult content on the walls just inside the door, the service was good and the vehicle was in fare condition (there was a low tire indicator in dash and there was only 1/8 tank of gas in the vehicle).

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

Andrea H. 
Rating:
5.0

Customer did not leave a comment.

zarol P. 
Rating:
5.0

Customer did not leave a comment.

DARIUSTYREE T. 
Rating:
5.0

Excellent service

Isaac R. 
Rating:
4.0

Customer did not leave a comment.

Ulysses M. 
Rating:
4.0

I first set my reservations at airline Blvd in Portsmouth Va.They ordered me the wrong size truck.I had wanted a 20 ft truck and when I pick it up in Churchland Va it was a 26 ft truck and it was to late to get a twenty footer.I had a event to do in Smithfield Va.

JOHNSTALEY N. 
Rating:
5.0

Thank you for your excellent service and reliable rental trucks.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Very easy process. Agent processed me in and I was out the door in 2 minutes. Professional and kind

Landrum M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Constance B. 
Rating:
2.0

Too much confusion.

Robert N B. 
Rating:
5.0

Customer did not leave a comment.

sonia K. 
Rating:
4.0

The customer service representative was very helpful in resolving my concern about my bill. Because the way that the bill was presented I was upset, thinking I had been overcharged. But the customer service representative did a great job explaining to me the charges and relieved my concerns.

WR ABL T. 
Rating:
5.0

Nothing, Courteous, efficient and honest!

Carol G. 
Rating:
3.0

Customer did not leave a comment.

Tatyana B. 
Rating:
5.0

Everything was great. The lady at the counter was friendly and thorough. She had great customer service skills.

Joy C. 
Rating:
4.0

While I believed the vehicle was fully gassed, when I returned the van after driving 4 miles I ended up having to put more than 6 gallons of gas in the truck. The options as I see them are (1) the truck was not really full of gas or (2) there was gas siphoned from the tank because there isn't a locking gas cap on U-Haul vehicles. It is annoying that I put more money in gas into the vehicle than it cost to drive the vehicle 4 miles. What can be done about the $22 I spent on gas for driving 4 miles.

Leslie F. 
Rating:
2.0

I called the customer service number and they told me nothing was available, I looked online a few minutes later and was able to book a truck. Also the process is unreasonable, I feel like for the price I paid I should have been able to keep the uhaul a little longer. It's an inconvenience because when moving things can change and I basically had not wiggle room for error/downtime. I will be using another company next time and I will also recommend that my friend and family never use this company

Larry G. 
Rating:
5.0

First time renter and decided to pick up keys in store in case something went wrong. Although I did have to repeat some in line check in information, front desk was friendly and fast. Very easy. Van was perfect, clean, had lower mileage alleviating breakdown concerns, easy to drive and had AC on the hot humid August day. Online returns were again simple, quick and easy To use. Would rent here again. Only mistake was overfilling gas tank (as I always just fill up and was daydreaming while the pump was running)!

Robert T. 
Rating:
1.0

Customer did not leave a comment.

Tanisha B. 
Rating:
5.0

Excellent

Michelle R. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

The movers that were contracting through you all needs clearer statement of what they offer and if they have to ride with customers. The way the storage was packed, was not the directions I was giving and resulted in boxes tumbling over . Plus, one of the movers overstepped boundaries by walking through areas of home AFTER being told all items to put on truck will be in the front living room. When I went to pick up the truck, the young man working the counter spoke at me with a condescending manner as well as rude, he did not present very good customer service/problem solving skills The

Lashonda H. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
3.0

No one was there. We dropped off. But it was weird that we didn't see signs and a lady told us that she isn't U-Haul but she works for the “porn store” and proceeded to tell us where to leave the keys. But I guess all was well. Just weird.

Jordan C. 
Rating:
3.0

Didn't have a vehicle available until 90 minutes after scheduled pickup. Should have received a discount.

Raymond P. 
Rating:
5.0

Customer did not leave a comment.

Lateisha P. 
Rating:
3.0

Person who hitched up trailer did not connect chains very well. They came undone on the Chesapeake Bay Bridge Tunnel. I stopped and fixed them but it was annoying.

BrianPatrick K. 
Rating:
4.0

Customer did not leave a comment.

kossi T. 
Rating:
3.0

Get a larger sign

Annette B. 
Rating:
5.0

Customer did not leave a comment.

Roderick W. 
Rating:
5.0

Just continue to provide great services.

Pamela W. 
Rating:
5.0

The young man who waited on me was very helpful and pleasant. He thoroughly explained all my options,including the Uhaul insurance. Our move went seamlessly, and I was thoroughly pleased by the whole experience.

Deborah S. 
Rating:
5.0

Amazing customer service!!!

Taniikaa M. 
Rating:
3.0

Miles per $$ to high

TERRY H. 
Rating:
5.0

The attendant was especially helpful and nice.

Christopher H. 
Rating:
3.0

once the u-haul was picked up it was great, but, making the reservation was terrible. went to your site to make reservation and waited in the Q for 30 minutes only to be sent from place to place over and over again. made reservation 2 weeks ahead of need, called several times to reconfirm then on day of pickup was told none were available. After another 2 or 3 hours of phone calls finally got another one set up but not the size we requested originally. I have never run into such an inefficient system in my life.

Jim S. 
Rating:
5.0

Customer did not leave a comment.

Sharron B. 
Rating:
4.0

The employee who took care of our rental was polite and informative.

Marc S. 
Rating:
4.0

They were very understanding of our needs

DARINBARNARD D. 
Rating:
5.0

Might want to vacuum under the seats

Glenn T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
3.0

The windshield was dirty and I had to stop at a gas station to clean it, the back cargo area wasn't swept that great either All of the instructions for dropping off the truck placed a strong emphasis on cleanliness , but when I picked the truck up to use it , didn't seem like that mattered The guy at the pick up site checking me in looked like he wanted to be anywhere but there helping me get checked in, seemed almost annoyed I didn't know the process of pick up like the back of my hand

mathew G. 
Rating:
5.0

Customer did not leave a comment.

CHRIS G. 
Rating:
3.0

The van smelled of cigarettes smoke and dog hair over the seats

Billy G. 
Rating:
5.0

The Portsmouth location was great. I was disappointed in the VA Beach location where I had originally reserved my pick up. They didn't let me know until about 5 minutes before my pick up time that they didn't have a truck for me. I understand things happen, but they should have given me more notice. I was already almost to them when they called.

Benjamin N. 
Rating:
4.0

Customer did not leave a comment.

Joseph T. 
Rating:
4.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Excellent Service!!! Thank you!!!

Betty Q. 
Rating:
4.0

Customer did not leave a comment.

Lawanda H. 
Rating:
5.0

the receptionist was very knowledgeable and helpful.

David M. 
Rating:
3.0

I was very unhappy with not getting correct information about the gas credit, so I didnt get a credit towards my gas, I was not informed about the night drop box that could of helped tremendously, there's no military discount offered and no free milage. 😕

Evette Y. 
Rating:
5.0

Customer did not leave a comment.

alexander F. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Great customer service from both employees that helped me. They both were very accommodating and understood my needs . I am very pleased.

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

joshua K. 
Rating:
1.0

The location is not in the best section of town - NOT WHERE I SCHEDULED MY PICK UP BUT 30 MINUTES AWAY! Then it is in a strip mall with a Food Lion and ATTACHED TO AN ADULT BOOKSTORE (ACTUALLY A PORN PREVIEW BOOTH) location. They only had appliance dollies (counted 9), they did have the pads, but not the furniture movers I reserved. And, because of the change in pickup, I burned through the mileage and went over the mileage!!!!! I got a text message while driving from TN to VA that the location had been moved. Much to my non-surprise, when I drove past the location I WAS SUPPOSED to pick up the truck, they had the truck on the lot. When I called the next morning to say - "I can see that you have the truck, I am in my car across the street!," They said it was already rented. I countered "YES BY ME!", but alas, I had to drive 30 minutes to the location I described above - with my family. The customer non-service U-Haul provides would embarrass a third world country. I know I will never hear from anyone...I have provided feedback before, and never heard back.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

I was charged extra for gas when is returned it with more gas than it had when is picked it up. I will definitely NEVER rent from this location again.

VERONICA J. 
Rating:
4.0

It would be nice if hand trucks were in the car

LAVELDA B. 
Rating:
5.0

Customer did not leave a comment.

Jacob L. 
Rating:
5.0

On duty manager was very helpful!!

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Carlos S. 
No reviews have been submitted for this location.

Additional Services at this Location

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