Customer Reviews for CIM Auto Service
(U-Haul Neighborhood Dealer)

254 reviews

390 Rue Des Pins Unit 6   Saint-Elzear, QC G0S2J2

(581) 703-6356

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 6 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 2/21/2025: Closed
  • 2/22/2025: Closed
  • 2/23/2025: Closed
  • 2/24/2025: Closed
  • 2/25/2025: Closed
  • 2/26/2025: Closed
  • 2/27/2025: Closed
  • 2/28/2025: Closed
  • 3/1/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(581) 703-6356

390 Rue Des Pins Unit 6
Saint-Elzear, QC G0S2J2

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 6 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 2/21/2025: Closed
  • 2/22/2025: Closed
  • 2/23/2025: Closed
  • 2/24/2025: Closed
  • 2/25/2025: Closed
  • 2/26/2025: Closed
  • 2/27/2025: Closed
  • 2/28/2025: Closed
  • 3/1/2025: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

PIERROT P 
Rating:
5.0

Customer did not leave a comment.

COLETTE G 
Rating:
4.0

La localisation était bonne mais ce qui était dommage c'est qu'on m'a averti la veille que mon camion n'était pas disponible à l'endroit initialement prévu...

Michael J 
Rating:
3.0

Customer did not leave a comment.

JIMMY M 
Rating:
1.0

They opponed late. The owner was just grumpy for living, seems confused and was swearing a lot. Also, I asked for blanket for moving. There was none available.

Jeremy C 
Rating:
5.0

Customer did not leave a comment.

Charles M 
Rating:
3.0

Fin novembre, pneus d'été seulement. Voyage Québec-Moncton. Tempête de neige en cours de route. Pas agréable et pas sécuritaire. J'ai même eu des problèmes pour sortir le véhicule du peu de neige au sol au bureau de location. Terrain boueux. Pour la prise de possession du véhicule et son retour, pas de problème. Ça bien été. Rapide et efficace.

DONALD C 
Rating:
5.0

Customer did not leave a comment.

Entreprise G 
Rating:
5.0

Il n'y avait pas de personnel sur place. C'est un drop off location et j'ai fait le retour sur l'appli. Super bien été

PASCALE L 
Rating:
5.0

Customer did not leave a comment.

JONATHAN L 
Rating:
5.0

Excellent service!

DANY T 
Rating:
3.0

Customer did not leave a comment.

Patrick C 
Rating:
5.0

Trailer de haute qualité et bon service.

JACQUELIN P 
Rating:
5.0

Customer did not leave a comment.

HUGH H 
Rating:
5.0

Customer did not leave a comment.

ERIC B 
Rating:
5.0

Merci !

Mario F 
Rating:
5.0

Customer did not leave a comment.

Steve G 
Rating:
4.0

Customer did not leave a comment.

julien c 
Rating:
4.0

Il navait pas le diable comme demander et je netait pas contente de me faire deplacer alors que je navais pas toute lequipement

genevieve r 
Rating:
5.0

Avant de partir, prenez des photos du camion. Les derniers utilisateurs du miens avaient eu quelques accrochages et il y avait une lumière de reculons qui était brûlée. Bref, prenez vos précautions. Sinon, la camion était propre et le service client était correct.

Doris M 
Rating:
5.0

Customer did not leave a comment.

eric t 
Rating:
5.0

Simple fast and clear after days we have its what we need

Pascal L 
Rating:
5.0

Le service était bon, je n'ai rien a redire sur quoi que ce soit.

Marie-Claude M 
Rating:
5.0

Customer did not leave a comment.

Kateri D 
Rating:
5.0

Customer did not leave a comment.

Isabelle G 
Rating:
5.0

Customer did not leave a comment.

Steven C 
Rating:
5.0

Even if it was after operating hours the owner of the shop was still on site and came out to help with the return of the equipment. Amazing service

Francois B 
Rating:
5.0

Customer did not leave a comment.

Antony L 
Rating:
5.0

Customer did not leave a comment.

Mike L 
Rating:
5.0

Customer did not leave a comment.

Mike L 
Rating:
5.0

Customer did not leave a comment.

Daniel R 
Rating:
5.0

Les freins semblent avoir un petit problème.

Carol L 
Rating:
5.0

Customer did not leave a comment.

shyrley t 
Rating:
5.0

Customer did not leave a comment.

Hakim D 
Rating:
5.0

Customer did not leave a comment.

Stephane R 
Rating:
5.0

tres bon service 👌👍

Karl L 
Rating:
5.0

Customer did not leave a comment.

Marcus M 
Rating:
3.0

Customer did not leave a comment.

Michel G 
Rating:
5.0

Excellent service

Frederick C 
Rating:
5.0

Customer did not leave a comment.

richard b 
Rating:
1.0

À la fin de la journée j'ai laissé le véhicule au point de dépôt demandé et lui aussi n'était pas au courant. J'ai reçu une facture et on me charge 388$ plus taxe pour ne pas avoir laissé le véhicule à l'endroit que j'avais choisi en ligne. J'ai envoyé les image de ma commande à l'employé de la réception... Il ne m'a jamais répondu...

Jean-Philippe B 
Rating:
4.0

Customer did not leave a comment.

Claudia P 
Rating:
1.0

It was not the right location. It's the location of the other customer.

Patrice P 
Rating:
5.0

Customer did not leave a comment.

Daniel G 
Rating:
4.0

Customer did not leave a comment.

Jean m 
Rating:
5.0

Customer did not leave a comment.

Stephane R 
Rating:
3.0

Personne a la possession de la remorque( check in) Équipements propre/ pneu de secour abscente, problème lumières sur remorque .Roulé 800km sans problème!

pascal p 
Rating:
5.0

Customer did not leave a comment.

Steve L 
Rating:
5.0

The entire experience was outstanding! Service, quality, and assistance were exceptional.

Douglas T 
Rating:
1.0

Customer did not leave a comment.

Annabelle N 
Rating:
4.0

Customer did not leave a comment.

Daniel G 
Rating:
5.0

Customer did not leave a comment.

guy c 
Rating:
5.0

Customer did not leave a comment.

jacques g 
Rating:
5.0

Customer did not leave a comment.

guy c 
Rating:
5.0

RIEN!!! Vous avez rien à changer, votre approche client est incomparable et c'est presque impossible de trouver un service à la clientèle aussi parfait. La gentillesse et la politesse que j'ai eu était aux dessus de mes espérances. Félicitations pour votre travail sans reproche

Claude D 
Rating:
5.0

service parfait

pierre d 
Rating:
5.0

Customer did not leave a comment.

Audrey S 
Rating:
5.0

Customer did not leave a comment.

TYLER C 
Rating:
5.0

Customer did not leave a comment.

Vincent N 
Rating:
5.0

Customer did not leave a comment.

Annick D 
Rating:
4.0

I needed a Furniture dolly, but none was available at time of pickup. I had to rent one from a rental tool store

Paul S 
Rating:
5.0

Customer did not leave a comment.

Gerry B 
Rating:
5.0

Impossible to do the self check in over there since the app always says we aren’t at the right position. Lucky the guy knows and wait for the customer to arrive.

Francis O 
Rating:
5.0

Customer did not leave a comment.

Jeremie V 
Rating:
3.0

Customer did not leave a comment.

Vanessa G 
Rating:
5.0

Very nice and friendly place. A must to know Five Stars rating.

Simon B 
Rating:
5.0

Customer did not leave a comment.

daniel g 
Rating:
5.0

Customer did not leave a comment.

Pascal A 
Rating:
3.0

Customer did not leave a comment.

Marylin F 
Rating:
1.0

4 seasons tire aren't legal in quebec during winter months. Got stuck in my driveway, what a shit truck. Uhaul rental agent mentioned I could pickup the truck about anytime, which was not the case. Owner of the pickup location wasn't there, mobile app didn't work and customer service is awful. Will never use uhaul again.

Remi G 
Rating:
5.0

Customer did not leave a comment.

janick f 
Rating:
4.0

Avoir une version française de votre site. Peut-être déneiger le camion et déglacer la porte de la boîte arrière. Vérifier si la boîte du truck a besoin d'un coup de balai pour le prochain client. ( Moi, il y avait quelques trucs). Au départ, le niveau du réservoir était au 3/8, alors que les références pour rendre le truck avec le bon niveau d'essence est 1/4. Effectivement, ce n'était rien de trop désagréable, je le louerais à nouveau même avec ses petits désagréments. Ce ne sont que quelques points qui rendrait mon expérience encore plus agréable, la prochaine fois.

francois l 
Rating:
4.0

Customer did not leave a comment.

Cathy L 
Rating:
5.0

Customer did not leave a comment.

eric l 
Rating:
5.0

Customer did not leave a comment.

Jeff M 
Rating:
5.0

Customer did not leave a comment.

chantal m 
Rating:
5.0

Customer did not leave a comment.

Yvan L 
Rating:
5.0

Customer did not leave a comment.

DANIEL S 
Rating:
5.0

Customer did not leave a comment.

Roxanne P 
Rating:
5.0

Customer did not leave a comment.

Audrey M 
Rating:
5.0

The app and the web site wouldn’t work for my drop off on a Sunday. The garage was closed but I ran into some very helpful people who could check me out. Even tho the location was 15 miles further away, I’m glad I ran into them.

Samuel L 
Rating:
5.0

Customer did not leave a comment.

Hugo L 
Rating:
5.0

Customer did not leave a comment.

Éric G 
Rating:
5.0

Customer did not leave a comment.

DANY L 
Rating:
1.0

L’endroit étais fermée le samedi à midi. Aucune arrière cour pour sécurise ce qu’on retourne, comme une remorque. Nous avons louer un camion 10 pied cube a 19.95$ plus 1.43 du km… Finalement, il y a eu d’autre montant ajouter sans avoir été informer. Charge du gaz quand nous avons gazer (11.24$) et un montant de 22.78$ de plus pour aucune raison. Je suis vraiment désappointé. Merci!

johanne m 
Rating:
5.0

Customer did not leave a comment.

Justine B 
Rating:
5.0

Customer did not leave a comment.

Chantale V 
Rating:
5.0

Customer did not leave a comment.

Steve L 
Rating:
5.0

Easy

Gerald L 
Rating:
5.0

Personnel super à l'écoute, vraiment bon service.

CHANTAL B 
Rating:
5.0

Customer did not leave a comment.

Pierre C 
Rating:
3.0

Vraiment trop loin de l'adresse originale

REMI B 
Rating:
5.0

Customer did not leave a comment.

Rob B 
Rating:
3.0

The website is really badly done for 24/7 service with (location problem). It would have been nice if you sent me an evaluation in French. My language is French by respect, not English.

Andy T 
Rating:
4.0

Customer did not leave a comment.

Alain M 
Rating:
4.0

Customer did not leave a comment.

Yann D 
Rating:
3.0

C'était un petit garage de mécanique je ne m'attendais pas à sa le service de la part du propriétaire du garage était bon mais il manquait des couvertures que je n'est pas eux..... Et j'avais demandé à avoir un diable normal et j'ai eue un diable à électro..... Et surprise à mon arrivée le prix était énormément plus haut que indiqué sur le site lors de la réservation...... 61$ sur le site mais en réalité sa m'a coûté 160$ avec le dépôt..... En plus que la majorité des messages que j'ai reçu de U-haul était uniquement en anglais..... Donc je donnerais 4 étoiles sur 5 pour le propriétaire du garage mais 0 étoiles a U-haul........

Michael L 
Rating:
5.0

Le gps localisation ne fonctionne pas , j’ai due téléphoner au propriétaire du garage pour qu’il vienne me donner l’accès au véhicule.

Dave L 
Rating:
5.0

Customer did not leave a comment.

ALAIN D 
Rating:
3.0

Customer did not leave a comment.

Michel O 
No reviews have been submitted for this location.

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