Customer Reviews for Citgo Food Mart
(U-Haul Neighborhood Dealer)

227 reviews

1022 Burkemont Ave   Morganton, NC 28655

(828) 475-7384

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 9 am - 1 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(828) 475-7384

1022 Burkemont Ave
Morganton, NC 28655

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 9 am - 1 pm
  • Sun: 9 am - 12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Latasha T. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

Tyler P. 
Rating:
4.0

The truck was given to me with 1/2 tank of gas, its impossible to bring back at 1/2 tank of gas and no credit for 25.00 of extra gas in truck. Sad

DANIEL W. 
Rating:
3.0

Customer did not leave a comment.

DANNY T. 
Rating:
5.0

My experience was pleasant and the clerk was knowledgeable and courteous.

EUGENE F. 
Rating:
5.0

Excellent turn in. Very nice staff!

Daniel C. 
Rating:
3.0

Customer did not leave a comment.

QUADRE P. 
Rating:
3.0

Customer did not leave a comment.

Todd M. 
Rating:
3.0

We have used Haul several times over the past few years. The only complaint I have is that this is the second time I have requested/reserved a 20 ft. truck only to go pick it up and have a 26 ft truck instead. We really did not want such a big truck because of it being more difficult to drive.

JACK W. 
Rating:
4.0

Quick drop off

Carol M. 
Rating:
5.0

Customer did not leave a comment.

JACK B. 
Rating:
5.0

Customer did not leave a comment.

Cathy W. 
Rating:
5.0

Nothing.

STEPHANIE P. 
Rating:
3.0

Customer did not leave a comment.

angelayvette P. 
Rating:
5.0

Excellent customer service and friendly atmosphere.

BILLY M. 
Rating:
5.0

Customer did not leave a comment.

JAY R. 
Rating:
1.0

Bad customer service Very rude,not friendly not coming back to that location 😒 as a customer we got more options and I think we deserved

SILVIA M. 
Rating:
5.0

Quick service. Friendly staff.

JACOB G. 
Rating:
5.0

everything was great, thank you

steven H. 
Rating:
5.0

Truck was ready when I arrived and the transaction was smooth and timely. Keep doing what you're doing. Thanks for a Great experience.

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Great service!

dirce H. 
Rating:
4.0

Customer did not leave a comment.

Shelly O. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
4.0

Customer did not leave a comment.

DAVID T. 
Rating:
3.0

Needs better signs

Brian D. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Donna P. 
Rating:
5.0

I needed to move some patio furniture from one location to 5 miles down the road to another and the uhaul location is half a mile from where I picked the uhaul up at. There were 2 trucks on the lot, one had a sign in window for $19.99 and the other had no sign. I inquired about the $19.95 truck for a 1 hr rental and was told it was already taken. So I ended up with the bigger truck which cost $39.95, used approx a gallon of gas, went 11 miles total, had truck for less than a hour, and paid $60. The price was horrible. The reps were nice so I guess that made up for it.

jonathan C. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

NA

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Keith J. 
Rating:
3.0

The cashier was very short about all information and just kinda threw the keys at me and said put gas in it before it comes back. The inside also smelled horrible.

Jerica P. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
4.0

Customer did not leave a comment.

fred P. 
Rating:
3.0

Customer did not leave a comment.

Roderick R. 
Rating:
4.0

Customer did not leave a comment.

SHEILA L. 
Rating:
5.0

U-Haul should give some kind of discount for disabled veterans. Even if it's just a Discounted hand truck rental.

Stanley W. 
Rating:
3.0

Customer did not leave a comment.

Janeva F. 
Rating:
4.0

Customer did not leave a comment.

ANDY S. 
Rating:
3.0

Need to be more Informative to the customer about all the changes. As a customer I was not treated very well for the second time. If you would like to discuss in more detail. You can contact me. Thanks

david C. 
Rating:
1.0

Didn't have the 26ft truck I reserved had to get a 10ft so my miles where doubled. Rip off

Cody P. 
Rating:
5.0

It was great. Easily checked in and out. Loved being able to fill the truck and drop off at same location.

Mary Q. 
Rating:
3.0

Customer did not leave a comment.

Margaret E. 
Rating:
5.0

Customer did not leave a comment.

Amber W. 
Rating:
2.0

Too busy of a location, not a good place in my opinion

Corey E. 
Rating:
5.0

Nothing the service was wonderful!!!

Eddie W. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
1.0

1) Have the reserved equipment available at the location confirmed and at the reserved pick up time. 2) Charge the customer only for the equipment reserved and confirmed.

AUSTIN B. 
Rating:
3.0

Customer did not leave a comment.

Sarah S. 
Rating:
4.0

Customer did not leave a comment.

Russell G. 
Rating:
3.0

Customer did not leave a comment.

steve F. 
Rating:
5.0

The truck box leaked water. Not sure who is supposed to check that. Probably where it was last repaired.

John B. 
Rating:
5.0

Customer did not leave a comment.

Danielle F. 
Rating:
5.0

Customer did not leave a comment.

Lurina D. 
Rating:
4.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Awesome service

Hector Alexis C. 
Rating:
5.0

Customer did not leave a comment.

Angie B. 
Rating:
5.0

Excellent customer service at this location.

William H. 
Rating:
2.0

The check engine light was on. The operator did not check the truck at the end. I got email late lastnight about my charges. He charged me for my usage and the person after mine. I am livid.

Melissa S. 
Rating:
3.0

Customer did not leave a comment.

Dean B. 
Rating:
3.0

The truck I rented was nasty inside and out. Had a horrible vibration in the transmission and front end. So bad that it shattered some glass that we had wrapped up in soft blankets with dividers and tons of cushioning on both sides. I figured that a piece of furniture had to have vibrated over and crushed it from all the severe vibrations above 15mph.

JEFF E. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

paul K. 
Rating:
3.0

Customer did not leave a comment.

Arvis B. 
Rating:
1.0

Unfriendly and unknowledgable staff. Truck was in poor condition. Brakes were shot, steering column was shotty at best, and truck was dirty upon pickup. I'll be using another carrier next time.

james K. 
Rating:
1.0

The drop-off location was a rundown little convenience store with a proprietor who was more concerned with selling lottery tickets than inspecting and receiving the trailer I had rented. She simply said to just write down my name and phone number on a post-it note and they would contact me if there were any issues.

Harvey H. 
Rating:
2.0

The check engine light was on the whole time. It sounded like the truck was going to quit on me once. We couldn't even use the dolly. The light in the back did not work. So we had to use a flashlight. I don't remember spending that much in the past. And I have moved a lot.

AMANDA B. 
Rating:
1.0

The uhal leaks most of my stuff got wet and they charged me $30 more than what they said it would be

Joseph M. 
Rating:
5.0

Nothing, drop off at this location went smoothly.

Rusty W. 
Rating:
2.0

I requested a 26 ft truck over 2 weeks in advance to another location and was sent 20 miles away to pick up. Then when I go to pick up, my truck is blocked in. The woman working asked me to move the trucks around to get to my reserved truck, even though there was a truck of the same size that could have been driven right off the lot.

Sean K. 
Rating:
5.0

Customer did not leave a comment.

Marcy W. 
Rating:
2.0

When the lady was tying to key in the information into her system, she was interrupted multiple times by customers trying to purchase from the store. I was told my 2016 5.7 4X4 Toyota Tundra would not pull a 2008 chevy aveo. So, I tried to go online and reserve it that way. Then the system told me the location I was at did not have a tow dolly. So, then I called u-haul and they took care of it.

joel W. 
Rating:
5.0

Good spot. Plenty of uhauls to rent.

Terence C. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
3.0

When I returned the guy didn't calculate my return, for the miles I didn't use, and give me a receipt, indicating the money that was taken off of my credit card.

Terry D. 
Rating:
1.0

Uhaul was in bad mechanical shape I had problems I have rented from this location in past many times and was very pleased with vehicle and people that worked with me

maryann P. 
Rating:
4.0

Customer did not leave a comment.

charles C. 
Rating:
3.0

My check in date was for April 15th. We finished use of the truck and took it to the drop off location. I was told I could not check in until the following day. I told the attendant, I did not understand, we were through with the vehicle today and wanted to turn it in. She took the key and said, but we cannot check you in until tomorrow. I said OK and left.

Janice M. 
Rating:
3.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

Nothing but a very easy and good experience with the owner, who I believe was named Parry.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Tyler Y. 
Rating:
3.0

Customer did not leave a comment.

cassandra B. 
Rating:
3.0

Customers should be advised that they are expected to spray out, wipe down, mop out U-Haul bed in addition to sweeping it out to avoid $25 cleaning fee. In addition to paying someone to clean out U-Haul (sweeping out bed, removing any debris), I was charged for U-Haul vendor to spray out bed. I would have saved my payroll money had I known I would be charged anyway. Also, I was rushed away by vendor before final inspection was complete, being told my final fees would just be emailed to me. I would have much rather waited for rep to inspect, check mileage and fuel usage, etc...while I was there than to be told he would do it later and email me. I personally felt that I was being charged fees unfairly and dishonorably.

janice D. 
Rating:
5.0

Customer did not leave a comment.

joel P. 
Rating:
3.0

Customer did not leave a comment.

john M. 
Rating:
5.0

Customer did not leave a comment.

gerald D. 
Rating:
5.0

Customer did not leave a comment.

Sharon N. 
Rating:
5.0

great customer service / very helpful, pleasant experience

Callie F. 
Rating:
5.0

great service and very accommodating - would definitely recommend

Edwin W. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
2.0

Customer did not leave a comment.

Rating:
5.0

Everything was great

donnie H. 
Rating:
1.0

Don't send any one to this place, the afm needs to explain a couple things to this guy, but then again talking to the afm that guy needs more training him self. JASON HARDIN needs to do more for Uhaul then just sit around and collect a pay check. I'm very disappointed in this Uhaul rental! Long story short DONT GO HERE TO RENT OR RETURN ANY RENTAL!

Donald M. 
Rating:
4.0

Customer did not leave a comment.

BARNEY S. 
No reviews have been submitted for this location.

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