Customer Reviews for Citizen Storage Fenton South LLC
(U-Haul Neighborhood Dealer)

Rating:

3.0

Treat them the same way I was!

Rating:

5.0

Couldn't have gone better:)

Rating:

5.0

Friendly staff and a very efficient process and experience. I recommend.

Rating:

5.0

Nothing. Employees were helpful, seemed happy and very efficient. Will return

Rating:

1.0

They bumped me from that drop off location. Well, you know how you operate. All of U-Haul is go FU to it's customers. So go FU U-Haul. Never using you again. FU and have a FU day.

Rating:

5.0

None

Rating:

5.0

Great job!

Rating:

3.0

I would recommend this business only during office hours. The self check in was difficult to manage. We did not receive our code for the key box and spent 45 minutes using customer service chat to finally get the code.

Rating:

5.0

Thank you to store clerk that assisted us with picking up & dropping off truck. We were having trouble with the mobile check in and she was kind enough to help us.

Rating:

3.0

I reserved a dolly with the truck several days in advance and was told they had no dolly’s at my time of pickup. So my move took way longer than expected.

Rating:

4.0

See above.

Rating:

4.0

Nothing could be approved

Rating:

3.0

I was a 1/2 hour late to pick up my U-Haul truck when they rented it from underneath me. This was reserved for reason. I was not happy and I had to move on Mother's Day which meant I had to call in also to work. It's bad business. I will not rent another U-Haul from this company. It was not made right. This was handled very poorly. I was very dissatisfied.

Rating:

1.0

We had a craked windshield, left rear tire was flat had to stop and put air in the tire. Couldn't even park where we rented . The lady was so quick and wanting to have a customers car towed away. Prior U-haul we rented a dolly and there was no dolly but yet was charged for the dolly., you folks really need to get your act together.

Rating:

5.0

The handwheel coupler nut was a bit rusty and difficult to turn. I added some rust remover/lubricant and the coupler then worked as expected. The trailer light connector terminals were also a bit dirty but easy to clean off. I understand both of these items are out in the elements and need some periodic basic maintenance. They were not terrible, just needed a little TLC, which I was happy to provide. Overall the customer service was great, the trailer was in very good condition and clean, and I was very happy with my rental. Thank you!

Rating:

5.0

Give the girl at the counter a raise. She was exceptionally nice and very helpful.

Rating:

5.0

Nothing, everything was great 👍

Rating:

5.0

Nice staff

Rating:

5.0

Wonderful!!!

Rating:

3.0

Very tight driveway, they didn't offer to disconnect trailer

Rating:

2.0

Where do I start… first, if the reservation includes purchased items like furniture pads - make sure that the items are in or with the rental - I ordered 2 dozen with my reservation and got none and the location was closed at time of pickup. Second, you hold the rental amount on the credit card at pickup, then you charge the full final amount on top of what you held instead of just refunding the difference from what you authorized at pickup. Third, the vehicle was pretty dirty and beat up.. on the plus side it did have stickers that indicated prior damage, but its condition did not instill confidence.

Rating:

5.0

I arrived for my reservation not realizing I was at the wrong location in town. The receptionist was able to accommodate my reservation. I was very grateful. As it turned out it was closer to where I was needing it.

Rating:

3.0

Snow and ice on windshield could have been cleared off. Very informed desk help today.

Rating:

4.0

Don’t charge so much. What was quoted over the phone prior was deceptive and additional fees were not covered and therefore were not anticipated.

Rating:

5.0

Friendly service.

Rating:

5.0

Megan was awesome! She was very patient with us and made us feel very comfortable. Thank you so much!

Rating:

3.0

When someone asks for van please give them van I was given truck and literally got stuck every where I went including the gas station

Rating:

1.0

The truck where you load items had hardened sand all over it. Dirt got all over everything and we were tripping on the piles of hardened sand. When I dropped the truck off I explained this to them but they seemed to not care about it.

Rating:

1.0

Location provided no assistance in connecting trailer or disconnecting on return. Location did not verify proper connection of trailer. Location did not verify operation of equipment lights. Information on purchased Safe Trip was not provided. A phone number had to be requested. Trailer was not water tight. Floor was wet and dirty.

Rating:

5.0

Jennifer was a pleasure to work with. I’d highly recommend this location.

Rating:

5.0

The truck had a low tire pressure 35 put air in it

Rating:

5.0

Customer service at its finest. Jennifer is awesome - friendly, personable, courteous, knowledgeable, professional, and pretty! Hopefully you are taking care of her so she stays with your company.

Rating:

5.0

I originally called Grand Blanc thinking I was calling Fenton location. Grand Blanc went out of their way to help me even though the rental was for Fenton. Fenton had the truck ready to go when I arrived.

Rating:

5.0

Vehicle was wonderful. The staff was wonderful and they gave me the best price possible cause I had to keep the truck longer. It was a great experience.!

Rating:

5.0

Nothing

Rating:

5.0

Staff was very friendly and helpful!. Highly recommend!

Rating:

5.0

Thorough after hours drop off instructions.

Rating:

5.0

The app has trouble with geolocation. As well as there is a barcode that has to be scaned but the location is not told to the customer that would be helpful

Rating:

5.0

Great customer service and very easy to get a rental and return. Very convenient in a crunch.

Rating:

1.0

The radio was broken and could not select external audio in digital menu. Meaning we drove all the way across the country in silence. The person who we spoke with when we picked up the vehicle didn't look at the gas gauge and told us it was "mostly full". It was actually 3/4th full, but we had to fill it up to full, as the Uhaul app indicated that it was full when we received it. (meaning we spent money on gas that we didn't use). Lastly, I selected the drop off location and it was confirmed, only to end up there and discover (through a 20 minute phone conversation with mulitple customer service peope) that they were no longer taking trucks at that location, so I had to drive to another location to drop it off. Causing me to be late for the movers with the big truck dropping it off. All together it's what I should have expected from Uhaul.

Rating:

5.0

Good personnel and very easy to rent a truck

Rating:

4.0

This location does not hook or unhook the trailer to your vehicle. Do not go here if you do not know how to do it. No assistance at all.

Rating:

5.0

Everyone did everything they could to help me. Most positive experience I could have had. Would like to thank them for everything they did.

Rating:

5.0

perfect

Rating:

1.0

After driving 300+ miles from Erie, Pa. arrived at your Fenton location on Friday and was met, at 3:30pm, a sign on the door stating "Closed, out to lunch." Waited close to an hour. The only time the girl left the computer was when she took a picture with her phone. She did not check our hookup, lights, or anything. As it turned out, being somewhat of a novice, I did not have the knob wound tight enough on the ball, hence, when I got the location of the garden tractor I was going to haul, while driving it on the the trailer, the trailer jumped up and dented and scratched the tailgate of my Toyota pickup truck. When I turned the trailer in at the Erie location the service was second to none. I expect to be compensated.

Rating:

4.0

My initial experience with the storage facility was NOT good at all but when I went to go pick up the UHaul, it was a different employee working and she was absolutely wonderful!!

Rating:

5.0

Such an easy process and fairly priced. The lady that helped me was so sweet and kind! Will definitely rent from here again!!!!

Rating:

4.0

Clean exterior of vehicles before renting them out. Process was friendly, and efficient.