Customer did not leave a comment.
TERRY G
Customer Reviews for Citizen Storage Fenton South LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a pickup time for 9 am. I arrived, and they did not set the key aside for me to pick up. I had to wait until they opened at 10 am. The people working there were not in the office, so I had to wait for them to show up. They saw me standing out there, and I felt they took their time getting to the building. I did not get the truck on the road until 1045am. This put me behind schedule and caused major disruption in an already difficult move. Corporate customer service was great, and I was reimbursed $50. I have had to use this place multiple times in the past because it was the closest around. Not one time has it been a pleasant experience. They are not very kind, or if they "try," it is condescending. In the past week, I had to rent a truck from them 3 different times. Not one was clean. I cleaned the steering wheels with Clorox wipes, and the wipes were black from dirt and grime. None of them had windshield washer fluid. The only thing I am thankful for is I never have to use them again.
AMY MJennifer and Nancy were both extremely friendly and helpful. I would gladly work with either of them again!
Thomas MNothing, Great service thank you.
NENA MThe mobile check in was tedious and a bit confusing
Marc HAuto tow dolly I was assigned had one dead tail light. Second one had only one segment working on a tail light. Third one worked. Dangerous to not maintain tail lights!
Joseph GGreat service!
BRANDT EGreat customer service, great location and ease with rental.
CYRIL KKeep up the good work
DAVID TFriendly service.
JASON AChange the layout of the entry and exit. The design is poor and there isn't enough room for the larger trucks. Or don't offer large trucks. There were so many trucks at this location and not enough space for them. You can tell that they are just trying to make a quick buck because they jam pack uhaul trucks into a one way drive.
Katherine PWe ordered a 26’ but it had the check engine light on and the fuel light… the 20 truck we rented drove pretty rough the steering was loose feeling?
Garry MI found the process of renting the truck difficult & time consuming. I felt the person working the desk was not helpful. I am 60 years old. The step to get into the truck was very high. I couldn't get myself up that high, The two young men with me could barely get in. We asked for something I could step on to get into the truck. Nothing. The woman at the counter basically could care less. I rented a truck that I couldn't get into - she made no effort to help. Would I rent from U-haul again. No not ever. The cost to have paid professional movers was slightly more expensive but I would pay that in a heartbeat before putting myself through the stress & hassle U-hauls lack of customer service caused me
TAMARA WAs small of a thing as it is I didn't appreciate that they said it was at half a tank of gas and when I got in it was a few gallons below and now I have to fill it up the extra few gallons that I didn't use or get charged stupid money for not getting it there... they could have put the level at just below half. Anyways to give the good part the person at the front desk was very nice and extremely helpful. Booking online was easy and painless. The pickup was also extremely easy. Lastly the truck was nice and ran fine with no issues! I would recommend, just would hope they are more accurate in the future.
DEVIN KEverything went great except for one thing: this physical site (a storage units facility) is simply not designed to accommodate U-Haul trucks. Grossly insufficient space, very tricky and awkward. Too many trucks! And no good place to park your car.
KATHRYN MDouble check units before showing customer.
DANNE MEasy to drop off!
GARY KJennifer was very polite and prompt in processing my order. Excellent experince!!!
KARL ZNo place to put the truck when I returned it. The staff was helpful, and made a place to put the truck. That was stressful to me as the truck is big and it didn’t make for an easy return.
Tammy DThis location was best I ever used, customer service excellent! Knowledgeable and equipment was is great condition!
MATTHEW LThe roll up door and latch needs some lubrication.
JOSEPH ALocation was okay it was part of storage company.
RAGHURAMAN MJust keep doing what you are already doing
CAROL EEveryone was incredibly supportive! You couldn’t ask for more!
LISA GEquipment was covered in frozen snow and ice and had to help chisel it out, then hook it up to pull it out of a snow bank. Straps were frozen as well.
DANIEL HIt went very smoothly especially when ordering it very last minute.
MARK LIt was a very easy pick up/ drop off.
Susan HVery helpful and friendly!
ROBIN MVery friendly, always have what I need, and lots of choices to choose from.
MARK AJennifer was outstanding very personable and helpful
CHARLES RNothing, everything went smooth and the employee at the Fenton location was fantastic.
CRAIG STrailer was not clean inside. The employees did not check the tow equipment or assistance in connecting the trailer.
Herbert RThe gentleman who help me was very y helpful and professional
CHARLES RI picked up my U-Haul at 8 am and the process took me about 20 min total doing self checkout since the location wasn’t open at that time. I was missing my Dollie and moving pads I had requested and decided to wait until the location opened at 8:30. I waited until almost 9:00 and they were not open. The sign on the door said that they open at 8:30 on Saturdays. It would have been nice if the location opened at their posted times. I left, unable to wait any longer without the Dollie and pads.
Jessica MTrucks lined up on the side of the entrance. Not too easy to get through the gates. The customer support left early the day before so I missed an early drop off..
BRIAN SI rented a 10' truck online. I was asked to call and was told by a female who answered the phone that no 10' truck was available, but I could rent a 15' for the same price of $19.95. I told that to the employee behind the desk was still charged $29.95. I called and left a message that there was a mistake on the invoice. I received another invoice that is still showing the $29.95 rate. That's unacceptable. I want the rate amended on my invoice to the promised $19.95 rate. Thank you.
DAVID WThe service was excellent very professional
CHARLES RThey’re hardly any spots to return your vehicle and the Wi-Fi for the U-Haul app is very hard.
SYLVANA VThis was a well maintained site.
Gary PIt took a bit to find truck organization was poorly managed.
DAVID PNothing! The managers were very friendly and helpful.
DAVID DCompared to other locations, this location did not have the visual props to help decide the insurance coverages You could purchase. Clerk did not know where the fuel door was on my cargo van.
NANCY B