Customer Reviews for Citizen Storage Fenton South LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Citizen Storage Fenton South LLC

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Jeff K. on

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Robert F. on

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Christopherlynn M. on

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Rental more than quoted. Was not told about $8 tow insurance that I didn't need.

Kathy S. on

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Matthew B. on

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Call and the lady says open from 7-7. Show up and no one in until 9. Little frustrated.

Brenda P. on

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LAURIE C. on

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I was charged a 25.00 cleaning fee due to some minor dirt in the back of the truck.They also told me that I left a red cushion in the cab of the vehicle. That red cushion was there when I picked the truck up. It was not mine so I left it in the vehicle. Customer Service was not helpful at all in resolving my issue. Shameful shady business if you ask me. I will never use U-Haul again!

larry T. on

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Scott S. on

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Wasn’t exactly clear where to park return before hours.

ronald A. on

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Monica G. on

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The wait to pick up was long. I opted for the express check in, and it was not helpful. I waited for 30 minutes in the store

Jerry N. on

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I was told that if I returned the trailer early I would get $25 per day if it was brought back sooner then due date

Dawn M. on

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The rear right brake/turn signal was not working and we did not realize it until we were done packing the trailer.

Jeffrey S. on

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Jeff G. on

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Robert R. on

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Was charged for 2 days although I returned it in 1.

Jonathan V. on

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PETE R. on

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The young lady at the desk was pleasant and well trained. the truck was virtually brand new!

Victor C. on

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gary D. on

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don't change a thing . the young lady was friendly and knowledgeable

Ryan S. on

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Robert B. on

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Can't think if anything

Hayley C. on

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Peter L. on

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Kenneth K. on

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Easy smart-phone check in and check out. Also, the van was the cleanest and most comfortable I have ever used.

JOHN F. on

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I was very satisfied with the service, expertise and cheerfulness of the staff

michael T. on

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Mark D. on

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Everything was done professionally and on time! Would recommend to everyone I know. Great job!! Thank you Cittizens

Ron B. on

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Charles S. on

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The customer service rep at the counter was awesome. She seemed to truly care about why i was there. During the return she remembed my rental was due to a negative event and said she hoped my day gets better. This will be where sll my uhaul rentals come from in the future.

Marty R. on

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good job very proffessional

Marian N. on

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