Customer did not leave a comment.Makeiba W.
Customer Reviews for Citizen Storage Hacks Cross
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When i got the truck is was hard to start, on my way to my home the truck ran hot. Nobody would answer the phone at the office so i had to walk to get antifreeze. Sunday morning I had to boost the truck off and the starter was dragging bad.Yall need to Hire someone to do the regular maintenance on the trucks.Michael S.
Customer did not leave a comment.Adrian W.
Customer did not leave a comment.waddell Y.
Customer did not leave a comment.Thomas A.
Customer did not leave a comment.Dean L.
The customer service rep was awesome and needs a raiseDominiqua B.
Customer did not leave a comment.Chris D.
Customer did not leave a comment.Demario R.
Customer did not leave a comment.Sheleda C.
The young lady that assisted me was very polite and professional and knew her job. She also knows how to multi-task....Thank you!Anita S.
The woman helped me a ton when I checked out my rental and gave me a great customer experience. I will use this location again.Anthony R.
The truck was clean and comfortable. AC was cool.. Staff were knowledgeable and efficient. Everything was ready on arrival. We needed a ramp. That was our only beef.Audrey J.
Nothing, the ladies were great!!!KEENAN H.
Customer did not leave a comment.Sandra D.
Nothing except to give my salesperson a raise! Or a nice bonus! She was extremely helpful.debbie N.
Customer did not leave a comment.Roselinda G.
Was rude and basically called me a liar, because I had to keep truck another day because of the rain, so called and talked to some guy that worked there and said I was keeping the truck another and he said ok that's fine.. That was around 8:30am and lately that day some lady from there called yelling why didn't I bring that truck back, cause she has people waiting on it.. I told her I had called and talked to a guy there that I was keeping it for another day and that wasn't a problem, will she said I didn't call, because I never talked to her, which I explained well I don't have to lay about it and I'll bring the truck back tomorrow at 10:30am..She said I was going to be charged very heavily for doing that and I'm putting it nicely, which she did not.. There's more to that, but anyway the place where I rented the truck sent me out of there with the engine service light on and the rubber coming of the wiper..I didn't really find all the out until I was loaded up and on the road.. The truck ran HORRIBLE, no cruise control working, engine light on and no useable wipers..The whole experience was a nightmare..Darlene T.
Everything was greatKierra W.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Larry B.
Customer did not leave a comment.Angela L.
Customer did not leave a comment.Nell S.
Customer did not leave a comment.Bart M.
Nothing at All!!! This place is "Awesome"!!!!!! Every time I visit this location.....it is an "Awesome Experience"! I always do business with Debbie....she is Totally Awesome!! However, she was out today & I met Amanda & she was just as Awesome as Debbie! Outstanding customer service! Very knowledgeable! Super Kind & Very Polite!!!ZENA M.
Cleanliness of the cabMary S.
Customer did not leave a comment.jackie S.
Customer did not leave a comment.Hope J.
Customer did not leave a comment.Latoya C.
Customer did not leave a comment.Michael L.
Great job no commentsJimmie B.
Clean the uhaul out in the back, had to sweep before putting my furniture on the back, and get Dollie's for the next up coming customer. Customer service was awesome And I most definitely will recommend you all. 5 out of 10, y'all get a 10!! Keep up the great work.Essilina S.
Customer did not leave a comment.Aliyah D.
Customer did not leave a comment.Dakota I.
Keep up the good workGene B.
Customer did not leave a comment.Clifton F.
Customer did not leave a comment.Marissa I.
I dropped the equipment off after hours. I did not have any contact with anyone at this location. I cannot give a rating.HUNTER B.
Everything was perfect! In and out and the young lady was very patient and knowledgeable. -Hollie & JoshuaHollie S.
Customer did not leave a comment.Josephine F.
Excellent return experience Very friendly staff Will recommendMicki B.
Customer did not leave a comment.Shalena M.
Customerservice was 10 out of 10 I would highly recommend..Roger S.
Make sure there is a dolly available with the large uhaul trucks. If there isn't let the people no when they order them not when they come to pick them up. Most people moving a house full of furniture expect a dolly to be in the uhaul. The can sometimes make a difference when you are paying people to move things and they don't have the tools needed. Also if the locks are going to be charged ahead of time and regular storage locks are not allowed to be used that needs to be communicated. I incurred extra expense for special locks purchased to be prepared and then found that I was charged for a different lock required by the location. That should have been mentioned. That was 20.00 I didn't need to spend on an already expensive moving venture.Gene B.
Great service!Norah M.
Keep doing everything like they are!TIERRA S.
The experience was pleasant & they were very professional, polite & helpful. It was appreciated. -TemikaTemika T.
Everyone at this location was great thanks again.Orlando J.
Nothing, people were really nice and very helpful.Bryan H.
Customer did not leave a comment.Justin P.
Customer did not leave a comment.Tonia H.
Superior customer service! Thank you!CARL B.
This was the best experience I've had with uhaul. The trailer looked new and the check in/out was quick.Marneze D.
Customer did not leave a comment.Twinette J.
Great place we will be going back ThanksTom F.
Customer did not leave a comment.Terry H.
Customer did not leave a comment.RONALD M.
Customer did not leave a comment.Kelly C.
You guys can actually go around to surrounding areas and train them on how to provide Great, Smooth Customer Service!!!! HASSLE FREE, NO WORRIES!!! This was my best rental experience ever!!! This will be my rental store from Now On.Cheryl R.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.Terrica H.
Customer did not leave a comment.terry C.
I rented a uhaul and everything went well until it was time to drop off. Nobody was at the drop off location during business hours. I was accused and charged for damages that i clearly did not do. Now there is an investigation going on because I refuse to take fault in something that I did not do. My only fault is not taking pictures of the uhaul before I left in it! So be warned! Take pictures protect your money! I was looking forward to my deposit! But I am certain that they will find that I did not make those damages!Angela R.
No one was in the office when I arrived. I had to wait approximately 15 minutes. Although I didn't notice it at first, there was a sign with the time that someone would return. Someone did show up around the time identified.Michael P.
Have equipment at the site/location I needed it; had to pay for Lyft to get the truck as this was not the location I requested.David S.
Did after hours drop.Joseph E.
Customer did not leave a comment.Emma M.
I was told that the pick up location would communicate their mistake to the drop off location but they didn't but Debbie went beyond to ensure that what I told her was correct and that I wasn't over chargedFiona H.
We had to pick up a replacement trailer after the one we had from phoenix had an axle fall off on the road. My only criticism would be from Uhaul not communication with this location that I was coming and they didn't think they had a trailer available.mark M.
Customer did not leave a comment.Ricky B.
Customer did not leave a comment.Steven H.
The many times I've visited this location, I've continued to have a great customer service experience.Bryant L.
Customer did not leave a comment.Velvet G.
Quick and easyDontrell B.
They are so friendly & if she. Can help with anything she will !! I Will use this company Everytime I need to rent a truck or storageEmily I.
Customer did not leave a comment.Cherita B.
I had an excellent experience with this location and Debbie provides exceptional customer service. Keep doing what you're already doing.Tinea L.
Customer did not leave a comment.Lou H.
Customer did not leave a comment.Greg S.
Debbie was very helpful and friendly. Great experience.Shana B.
I like to thank Debbie and Mitchell for being team player when it come to customer services. They were very kind and making sure to welcome me and making sure I had a great experience renting my truck at Citizen Storage Hack Cross. We need more worker like Debbie and Mitchell.DORIS J.
We have been using U-haul for our moving and storage needs over the years, but this was the best experience we have had, they were quick, friendly and helpful, the truck was clean and ready to go when we arrived.dora M.
Place was very nice an helpful quick in an out to take care of our business before businesses closedEric J.
Customer did not leave a comment.SARTHAKKUMAR P.
Customer did not leave a comment.Rory V.
Customer did not leave a comment.Casey K.
This parking lot sucks. Thankfully a customer was able to let me into the gate of the storage sheds so I could park the 26' truck without blocking any exits/entrances. I went in to return the truck, she said she would just email me receipt no big dealâ€¦ well I returned the vehicle with the same amount of gas I had received it on, but was still charged 3 gallons. I had it on 5/16 and the receipt I received said 1/4. I would like that refund please. Along with some sort of compensation from receiving a check engine light.Brittany D.
The equipment that I rented had a broken door. The spring that keeps the door raised was broken. Luckily the door did not close on me while I was loading. It did, however slam shut while I was inside the trailer. I was able to prop the door open for the duration of my trip. What is most concerning to me was the reaction from the staff at Citizen Storage. When I reported the issue when I returned they were not concerned. I hope they did follow through when they checked the equipment in. I would not know what the procedures would be. I don't normally give feedback, but I want to make sure that piece of equipment is repaired before it is rented again. Someone could be seriously injured should that door fall on them.MaryBeth G.
Customer did not leave a comment.Brad G.
The parking area is inadequate, not enough room to maneuver. It's hard to figure out where to put equipment.Kelli C.
The rental staff provided exceptional customer service. At this time, I do not see anything that needs improvement.Tinea L.
This was my first time renting a Uhaul. The lady at the front desk was very welcoming and very helpful in assisting me. The Uhaul was very spacious for all of my furniture and more. I will definitely rent here again.Angelica W.
Customer did not leave a comment.JaQuaya J.
Didn't have pads or dolly.Ken D.
Customer did not leave a comment.Sonny H.
Very small property to be returning a 26ft truck.Jacob N.
Speedy, professional and courteous 👍.... Bravo to the people at the Hacks cross location 👏👏👌randy M.
Not a single thing could have been any betterâ€¦the level of consideration and understanding shown to me was impeccable!!!Tracy B.
Customer did not leave a comment.Katie M.
Nobody there for drop off on a Saturday morning. Prefer human contact to apps or drop boxes. If going to be drop box primary then post detailed instructions next to the drop box on how and where to leave equipment.Francis F.