Customer Reviews for Citizen Storage Hacks Cross
(U-Haul Neighborhood Dealer)

41 reviews

7911 Hacks Cross Rd   Olive Branch, MS 38654

(662) 782-2005

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 8:30 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(662) 782-2005

7911 Hacks Cross Rd
Olive Branch, MS 38654

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 8:30 am - 5 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CATRIA J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

SHARON V. 
Rating:
5.0

Customer did not leave a comment.

Chaney S. 
Rating:
5.0

I rented a moving truck from here today and they young lady in the office was fantastic. Her customer service skills are top notch and Omgggg the smell in the office was amazing. I will forever rent my moving truck from this location. I was in and out in under 5 minutes both times. Great job young lady.

Lachantris M. 
Rating:
3.0

This was a convenient location for us. However, this location has limited space for parked/parking truck rentals. When we picked-up our rental, there was only two rentals (my 26' and a smaller truck) in the small space where they store the Trucks. However, when we returned our rental another 26' truck was in the parking space where our pick-up rental was. We had a difficult time trying to find parking/parking our drop off rental. This location need to expand their parking spaces.

Lisha J. 
Rating:
5.0

Great Customer Service!

DONALD C. 
Rating:
5.0

The costumer service was great im only using this location for the future. And i recommend everyone to go to this location.

Ashley H. 
Rating:
5.0

Ashley was amazing to work with, very professional in representing her company.

Jesse B. 
Rating:
3.0

Please make sure customer is aware of added charges

BONGIE M. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO C. 
Rating:
5.0

Amazing customer service. I was greeted and made to feel like I was a long time friend. The communication was definitely there and honestly applaud this level of service. One suggestion I have is to have the equipment defrosted ahead of time. As I understand, this area normally does not get this type of weather causing ice to cover the equipment on a regular basis, thus I can understand that this is not a general practice. Though the equipment was well maintained and clean, I did spend some time having to deal with breaking the ice to operate the equipment. I had to defrost and chip away at the ice to use the side mirrors. I also had to defrost the hatch and forcefully open it as it was frozen completely solid. Overall, I spend a good hour and a half just defrosting, removing ice and clearing some of the ice over hazardous areas for loading. Nonetheless, that didn't deter my experience as Ashley did an amazing job at communicating with me and making the rental experience good.

Jimmy M. 
Rating:
5.0

Customer did not leave a comment.

TRENT S. 
Rating:
5.0

None

George B. 
Rating:
5.0

They were outstanding! Had a minor problem unloading my vehicle and they made sure I got it done without damaging it, very thankful for that.

TERRY C. 
Rating:
5.0

Job well Done

JERRY C. 
Rating:
5.0

Debbie was absolutely wonderful and inviting with a gorgeous smile. Returning was just as pleasant friendly and prompt as picking it up. A very easy return and very convenient as this is also where my storage is located.

NATASHA G. 
Rating:
5.0

Customer did not leave a comment.

Frederick P. 
Rating:
5.0

I got there 5 mins before closing and staff got me unhooked and out with a smile.

Ray D. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL W. 
Rating:
5.0

Customer did not leave a comment.

marco Y. 
Rating:
4.0

Need more parking - slope of drive is like a boat ramp. Need level parking for trailer hookup and securement.

David M. 
Rating:
5.0

Customer did not leave a comment.

Morgen S. 
Rating:
4.0

The equipment worked well for the job I needed it for. The property manager was professional during the rental process, but was becoming too personable throughout the rest of the process.

Dylan S. 
Rating:
5.0

Staff very helpful.

Keena D. 
Rating:
5.0

It was a lovely place to pick up the truck, and your staff was very friendly and efficient. We were changed to this pick-up location from another, where I had originally requested a dozen blankets to rent. This site only had 6, and we were only charged for 6, but I would suggest a few more supplies for this site. If I rent another UHaul near Memphis, I would want to come here again. Thanks!

Karen H. 
Rating:
5.0

Very easy and simple to drop off

Joe N. H. 
Rating:
1.0

Customer did not leave a comment.

Amiee H. 
Rating:
5.0

Customer did not leave a comment.

Juan E. 
Rating:
5.0

Customer did not leave a comment.

Kimbria M. 
Rating:
5.0

Customer did not leave a comment.

SIDNEY W. 
Rating:
5.0

Customer did not leave a comment.

MARY N. 
Rating:
4.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

Randall P. 
Rating:
5.0

Very friendly and accommodating!! Everything I requested was their waiting for me when I arrived. Great customer service

Michael D. 
Rating:
5.0

Have a the right size trailer available at the store in Germantown.

Benjamin W. 
Rating:
1.0

They didn't give me my deposit back

Randy S. 
Rating:
5.0

Everything was pleasant and professional.

Carmen M. 
Rating:
5.0

Customer did not leave a comment.

Sidney S. 
Rating:
5.0

Customer did not leave a comment.

ERROL V. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
No reviews have been submitted for this location.

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