No one was in the office when I arrived. I had to wait approximately 15 minutes. Although I didn't notice it at first, there was a sign with the time that someone would return. Someone did show up around the time identified.Michael P.
Customer Reviews for Citizen Storage Hacks Cross
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have equipment at the site/location I needed it; had to pay for Lyft to get the truck as this was not the location I requested.David S.
Did after hours drop.Joseph E.
Customer did not leave a comment.Emma M.
I was told that the pick up location would communicate their mistake to the drop off location but they didn't but Debbie went beyond to ensure that what I told her was correct and that I wasn't over chargedFiona H.
We had to pick up a replacement trailer after the one we had from phoenix had an axle fall off on the road. My only criticism would be from Uhaul not communication with this location that I was coming and they didn't think they had a trailer available.mark M.
Customer did not leave a comment.Ricky B.
Customer did not leave a comment.Steven H.
The many times I've visited this location, I've continued to have a great customer service experience.Bryant L.
Customer did not leave a comment.Velvet G.
Quick and easyDontrell B.
They are so friendly & if she. Can help with anything she will !! I Will use this company Everytime I need to rent a truck or storageEmily I.
Customer did not leave a comment.Cherita B.
I had an excellent experience with this location and Debbie provides exceptional customer service. Keep doing what you're already doing.Tinea L.
Customer did not leave a comment.Lou H.
Customer did not leave a comment.Greg S.
Debbie was very helpful and friendly. Great experience.Shana B.
I like to thank Debbie and Mitchell for being team player when it come to customer services. They were very kind and making sure to welcome me and making sure I had a great experience renting my truck at Citizen Storage Hack Cross. We need more worker like Debbie and Mitchell.DORIS J.
We have been using U-haul for our moving and storage needs over the years, but this was the best experience we have had, they were quick, friendly and helpful, the truck was clean and ready to go when we arrived.dora M.
Place was very nice an helpful quick in an out to take care of our business before businesses closedEric J.
Customer did not leave a comment.SARTHAKKUMAR P.
Customer did not leave a comment.Rory V.
Customer did not leave a comment.Casey K.
This parking lot sucks. Thankfully a customer was able to let me into the gate of the storage sheds so I could park the 26' truck without blocking any exits/entrances. I went in to return the truck, she said she would just email me receipt no big dealâ€¦ well I returned the vehicle with the same amount of gas I had received it on, but was still charged 3 gallons. I had it on 5/16 and the receipt I received said 1/4. I would like that refund please. Along with some sort of compensation from receiving a check engine light.Brittany D.
The equipment that I rented had a broken door. The spring that keeps the door raised was broken. Luckily the door did not close on me while I was loading. It did, however slam shut while I was inside the trailer. I was able to prop the door open for the duration of my trip. What is most concerning to me was the reaction from the staff at Citizen Storage. When I reported the issue when I returned they were not concerned. I hope they did follow through when they checked the equipment in. I would not know what the procedures would be. I don't normally give feedback, but I want to make sure that piece of equipment is repaired before it is rented again. Someone could be seriously injured should that door fall on them.MaryBeth G.
Customer did not leave a comment.Brad G.
The parking area is inadequate, not enough room to maneuver. It's hard to figure out where to put equipment.Kelli C.
The rental staff provided exceptional customer service. At this time, I do not see anything that needs improvement.Tinea L.
This was my first time renting a Uhaul. The lady at the front desk was very welcoming and very helpful in assisting me. The Uhaul was very spacious for all of my furniture and more. I will definitely rent here again.Angelica W.
Customer did not leave a comment.JaQuaya J.
Didn't have pads or dolly.Ken D.
Customer did not leave a comment.Sonny H.
Very small property to be returning a 26ft truck.Jacob N.
Speedy, professional and courteous 👍.... Bravo to the people at the Hacks cross location 👏👏👌randy M.
Not a single thing could have been any betterâ€¦the level of consideration and understanding shown to me was impeccable!!!Tracy B.
Customer did not leave a comment.Katie M.
Nobody there for drop off on a Saturday morning. Prefer human contact to apps or drop boxes. If going to be drop box primary then post detailed instructions next to the drop box on how and where to leave equipment.Francis F.
We couldn't have had a better experience! I needed help with my Jeep's towing assembly and they had all the answers. Patient, helpful, friendly, compassionate- I highly recommend this location.Victoria S.
Customer did not leave a comment.Maya H.
Customer did not leave a comment.Meshack M.
Customer did not leave a comment.Danielle H.
Customer did not leave a comment.Johnny J.
payed price that usually covers 24 hours but was told to bring back in 6 hours, had to ask for 24 hoursChristine M.
Although not a pure uhaul location, service was outstanding. I usually tried to go straight to a uhaul location but after my interactions with this store, I would not double guess myself into going to this location for my uhaul needs.Alfredo C.
Great serviceDarryl and Charl L.
Customer did not leave a comment.Ebon I.
Customer did not leave a comment.Tyrone J.
Best experience I've had in renting a U-Haul.Cilf T.
But make sure you check the gas gauge and see if it matches the paperwork you get when you start out. I noticed the gas gauge level, but did not check the paper work. When I got in it was less than half a tank, but the paper said it was 13/16 of a tank... At today's fuel prices it cost me over $50.00 additional to bring it up to what they said it was... Big trucks have big tanks...Jerry W.
Customer did not leave a comment.BRITTANY S.
Customer service was awesome. The web app could use some help. It was super confusing figuring out how to check in. It said to look for the key in the back of the truck, but the lock box was next to the front door of the office. Also, I had no idea when I was done with the check in process on my phone because I couldn't see the button at the bottom to go to the next screen. It would be helpful to have better media queries for mobile UI.Matthew B.
This company helped my family and I move into our very first home!!! Thank you so much for making this process easy and reliable.Kentrilia L.
Customer did not leave a comment.DAVID D.
Customer did not leave a comment.KRanthi P.
Nothing, customer service was amazing!LATASHA B.
The cargo van had no seals on the windows and doors. Water just poured into the van getting all of the cargo wet. I had no idea because the van was new and was quite nice to drive. But when I got there, my cardboard boxes were completely soaked destroying some contents. Had I known, I would have packed differently or picked another option.LORI N.
They are overcharging me for miles that I did not drive. I drove 52 miles and saying I drove 107 miles and I only had the truck for two hours.. I know for a fact that I didn't drive 107 miles. I've been dealing with them for over 15 years. They just lost me as a customerCEDRIC W.
Debbie was exceptionally helpful as I had to extend my rental twice.RICHARD L.
Customer did not leave a comment.VINCENT S.
Customer did not leave a comment.MATTHEW Z.
Customer did not leave a comment.Samuel M.
Not sure what the issue is with the picture uploads but I had issues taking the picture on the app as did the other reviewers. The friendly staff member informed me she would complete the transaction and she would send me the receipt.ELROY G.
Customer did not leave a comment.REGINALD W.
Not very much to improve. The Customer Service Reps that you have working the Front Desk at Hacks Cross are absolutely "Awesome"! There was a very nice Gentleman there also but I can't say enough about Debbie! This Lady is not a Diamond in the "Rough"...She is an absolute "Diamond"!! She is so Courteous and Helpful that She makes you feel like Family and makes you feel good about dealing with her and U-Haul!! Every time I go to that facility, it is the same Great service!! I really wish that other Customer Service Reps would follow Her example and work accordingly!! Like I said earlier, She and the Gentleman there are Awesome!!WILLIAM N.
Customer did not leave a comment.Vincent S.
I had to wait almost 2 hours to get uhaul . The associate did not even have access to the store. She also didn't have access to the system to process my rental . I had to reschedule my moving company because of that delay .DAVID C.
Customer did not leave a comment.Jaylan L.
Customer did not leave a comment.SAHAJ ROHITKUMAR P.
Everything was goodTeresa J.
Customer did not leave a comment.Jerry R.
Customer did not leave a comment.Gregory H.
Customer did not leave a comment.NOLANDA D.
Customer did not leave a comment.STANLEY C.
Steering was very sloppy and it was extremely difficult to control the vehicle the entire trip.RUSSELL S.
Customer did not leave a comment.Raymond A.
I originally was supposed to pick up & drop off at 78 location. It was changed on the day of pickup so I had to pay more for an employee to drive to pick me up. It took an hour to pick up the truck Bc they never called me and they canceled my reservation Bc they didn't have a truck. THE ABSOLUTE WORST UHAUL EXPERIENCE EVER.Daniel G.
Very courteous and knowledgeable staff.Mark B.
Customer did not leave a comment.ALEXIS H.
Customer did not leave a comment.Amanda B.
Keep doing what you're doing! AWESOME customer service! Thank you for being so kind and easy to work with!AUSTIN H.
They were friendly and funny. This will be the only U-Haul I use from now on.BROOKE H.
No need for improvement, they were great! Very understanding and friendly, 10/10!ERROL W.
Customer did not leave a comment.CHRISTIAN Y.
Deb was the best! Very good experience!Mark M.
Customer did not leave a comment.DEBRA M.
The best customer service I have had in years.AMOS K.
Customer did not leave a comment.JERI R.
Customer did not leave a comment.SHERRYE C.
Change the rates and fees.Lavar J.
Customer did not leave a comment.CORDELIA K.
Bigger drop boxCHRISTOPHER T.
Awesome people Great serviceRONALD S.
Awesome CrewCOREY J.
Receptionist was excellent! Quick and easy transactionTREMAINE W.
Customer did not leave a comment.Kevin W.
Customer did not leave a comment.KAMELA S.
The lady there was AMAZING! She was patient and understanding, very helpful.WALTER A.
Customer did not leave a comment.Lindsey B.
Great ExperienceLeslie B.
The customer service at this location was excellent.Reginald T.