Customer Reviews for City Car Rental
(U-Haul Neighborhood Dealer)

1,139 reviews

3127 Ocean Park Bl   Santa Monica, CA 90405
(Ocean View Park and 32nd)

(310) 394-0391

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–3 pm
Special Operating Hours
  • 5/27/2024: 9:00 am - 2:00 pm

Services at this Location:

Contact Us

(310) 394-0391

3127 Ocean Park Bl
Santa Monica, CA 90405
(Ocean View Park and 32nd)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–3 pm
Special Operating Hours
  • 5/27/2024: 9:00 am - 2:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Pavlo T 
Rating:
4.0

Customer did not leave a comment.

Albert B 
Rating:
5.0

This location was very helpful.

Matt M 
Rating:
5.0

Customer did not leave a comment.

ERIK R 
Rating:
5.0

Customer did not leave a comment.

KATINA H 
Rating:
5.0

The people at this location were excellent. I have no improvements to recommend.

Christopher D 
Rating:
5.0

Great service! Friendly staff! Will use City Car Rental for all our Uhaul needs!

Steven F 
Rating:
5.0

Excellent service and customer service is very understanding. I would highly recommend this location

Eldon H 
Rating:
4.0

The location was a little hard to find and a little messy, but the equipment and service was excellent.

Camila A 
Rating:
5.0

Not happy about them adding a large fee to drop off there

Jenny D 
Rating:
3.0

Customer did not leave a comment.

Adelaide M 
Rating:
5.0

Customer did not leave a comment.

Maya S 
Rating:
3.0

Customer did not leave a comment.

Vena B 
Rating:
3.0

If the place was less of a shack and more of a store it would be better. But it’s very nice that it’s convenient.

tonja w 
Rating:
2.0

Customer did not leave a comment.

Jason L 
Rating:
5.0

N/a

ESTHER A 
Rating:
5.0

Customer did not leave a comment.

SAMVEL B 
Rating:
2.0

Yes, this store manager was quite proficient with everything, but my opinion of UHaul as a company is quite poor. First, I had reserved a truck and trailer on Gilbert rd in Gilbert and then was sent 9 miles away to this other location for the truck...only. For the trailer I sent 12 miles to another location in Mesa, which took an hour to get because the business proprietor had not been properly trained yet. In my destination of LA, I had to take the trailer all the way to Crenshaw in LA--quite a drive in LA. I also find that the closest Uhaul self storage in 7 miles away, so I just got another storage place--with an offer of first month free anyway. upon returning the truck in Santa Monica, I am told that I gone 39 miles over my allotted amount, for a charge of $39 plus tax. I question your odometer over this. I did visit my Aunt in Indio, 3 miles off freeway and 3 back totaling 6. Then there was the trip 12 miles to Crenshaw and 12 back for 24. Then 6 or so more in Santa Monica for storage and truck return. This comes to 36 give or take. Upon renting I was told I would get 60 extra miles over my 407 estimated distance of my journey. This indicates that the truck's odometer to be off by more than 60 miles over my roughly 443 miles of driving, an error of 13.54%. This is not okay! A partial refund is warranted.

Kendall N 
Rating:
3.0

The place is hard to get to and find, everything past that was great!

Anne N 
Rating:
5.0

Fast service. Car was clean and overall good condition. Tire pressure was below alert threshold.

Aleksandr L 
Rating:
5.0

Customer did not leave a comment.

Rozata F 
Rating:
4.0

Dropping off the truck in a location that wasn't the original address made me a bit nervous I was going to be charged an extra fee, so maybe change the address on the app to where the trucks are parked?

Matthew M 
Rating:
5.0

Customer did not leave a comment.

Amir L 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
4.0

The pick-up location was great but the truck needed a good scrub from previous job.

Timur I 
Rating:
5.0

Customer did not leave a comment.

AMIRHOSSEIN E 
Rating:
5.0

Very friendly staff and quick service. My only suggestion is to let people know ahead of time the U-Haul might not be on the premises. We didn’t realize we would have to drive an extra mile to pick up the van

Alana S 
Rating:
5.0

Great customer service.

amin g 
Rating:
4.0

Thx!

Katrina T 
Rating:
4.0

Customer did not leave a comment.

jennifer s 
Rating:
5.0

Customer did not leave a comment.

NORMA A 
Rating:
5.0

Customer did not leave a comment.

Tammy L 
Rating:
1.0

I will not recommend U-Haul online reservations EVER! I was forced to go to a different location because where I was originally suppose to pick up my rental truck didn't have it. The second location I was sent was closed and it forced me to travel another 45 minutes to a third location before I finally got a truck. The truck was old, beaten up, and not clean. The store front is a shed. The person at the counter reeked of body odor.

Mark C 
Rating:
5.0

Customer did not leave a comment.

Ronald S 
Rating:
5.0

Customer did not leave a comment.

SAM K 
Rating:
4.0

The truck was blocks away from the check in office. Should be listed on uhaul website for those arriving via rideshare.

Devin U 
Rating:
3.0

The truck had a broken mirror that would stay in place so driving down the freeway was incredibly dangerous. The truck also had a low air in tire warning and a check engine light on.

Ashley M 
Rating:
5.0

Customer did not leave a comment.

Caroline B 
Rating:
1.0

Customer service is poor and they rip people off. Also I was forced to bring a truck back that I reserved for 24 hours just because it was going out of state the next day. Money hungry people

Jamila B 
Rating:
5.0

Customer did not leave a comment.

Stefanie L 
Rating:
5.0

Customer did not leave a comment.

Jonathan M 
Rating:
5.0

This location was a little difficult to find. I recommend including a note with the reservation confirmation to give more specific directions on where to find the office. Thanks for the great service.

Robert B 
Rating:
1.0

check Engine light ON Oil light ON Low tire pressure light ON, one tire obviously low LEAKING GASOLINE!!! left puddles of gas on ground, everyone commented on the smell of gas I've never rented a vehicle so poorly maintained.

Doug M 
Rating:
4.0

Sarah, the representative that helped me throughout the entire experience was excellent. Only complaint was that the vehicle had a bad odor after sitting with the windows closed for a while. She was very apologetic and offered to give me a slight discount.

Christopher W 
Rating:
4.0

The rental location was fine, the agent there was great, but the truck was in bad condition and dirty (old coffee cups) and where the truck was parked was a scary 1-star motel where someone came up soliciting for tools, so definitely had to bring someone with me to return the truck

Leslie T 
Rating:
4.0

Customer did not leave a comment.

Kjell N 
Rating:
5.0

Always a breeze at this location. Will always return

Tyler K 
Rating:
5.0

Everything was great! Easy, quick and no issues. The location is a bit hidden but I called and they answered right away. No complaints. Thank you

Hiroshi I 
Rating:
3.0

I mistakenly overfilled the gas tank by mistake but can’t be reimbursed. Seems like an awful policy considering the flip side if i did not fill it i would be a charged a $30 fee and 15-20% markup on gas if you had to fill it. Leaves a bad taste in my mouth

Joseph D 
Rating:
4.0

Customer did not leave a comment.

Natalie W 
Rating:
5.0

Customer did not leave a comment.

Donghun N 
Rating:
5.0

Checkout was closeby and fast. Personnel courteous. No issues.

Paul H 
Rating:
4.0

Did not sign up for the SafeMove coverage but applied to the charge so need a refund ASAP thank you

Yeqingqing H 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G 
Rating:
5.0

Customer did not leave a comment.

Mia R 
Rating:
5.0

Just make sure you have enough equipment

HUGH f 
Rating:
4.0

Customer did not leave a comment.

Raymond C 
Rating:
5.0

Owner is nice, helpful, intuitive and efficient.

Mark T 
Rating:
5.0

Customer did not leave a comment.

Fiona F 
Rating:
3.0

Very helpful on-site representative.

DANIEL P 
Rating:
5.0

Easy, friendly, & professional. This is the location to use.

Steve B 
Rating:
1.0

Customer did not leave a comment.

Jennifer S 
Rating:
5.0

Amazing service and a very transparent and honest experience!

Walter A 
Rating:
2.0

I was severely overcharged. They grossly exaggerated my mileage and I won’t be using U-Haul again.

Jenasis T 
Rating:
5.0

Customer did not leave a comment.

Katie H 
Rating:
5.0

Excellent customer service

tusharr s 
Rating:
5.0

Customer did not leave a comment.

Gregg B 
Rating:
5.0

Very convenient, the truck is very clean. There is parking lot that can park our own car.

Ge L 
Rating:
5.0

Very easy process and friendly staff!

Caprice G 
Rating:
5.0

Customer did not leave a comment.

Karl P 
Rating:
4.0

It's nice to have free parking while using the rental vehicle, but it would be good to notify customers about the free parking in advance so they don't make the mistake of paying for parking on the street before going to the rental office.

Leonard H 
Rating:
4.0

Customer did not leave a comment.

Greg L 
Rating:
5.0

Customer did not leave a comment.

Matthew H 
Rating:
4.0

Harry was super nice and accommodating. He called me before my reservation and when I was at a loss for where to park he told me where to go. The office is a bit tough to find and parking isn't obvious so I wasn't sure about leaving my car, but the guys were nice and pick up and drop off was very easy.

Alexander K 
Rating:
5.0

Customer did not leave a comment.

Louis M 
Rating:
5.0

Customer did not leave a comment.

sidney l 
Rating:
3.0

I had signed up for self service and ended up having to go to the location and speaking with the representative.

Rebecca G 
Rating:
5.0

Great service

albehar n 
Rating:
5.0

The location was clean and the staff was great, although the truck itself had a blinker and brake light out and the dashboard would not click past the “change oil soon” light.

Zoe W 
Rating:
5.0

Had a wonderful experience with my Uhaul rental at City Car Rental! The owner and staff were extremely friendly and helpful. 100% would recommend!

Shreya S 
Rating:
4.0

Customer did not leave a comment.

William H 
Rating:
5.0

They are the best!

Sean H 
Rating:
5.0

Customer did not leave a comment.

Gregory F 
Rating:
3.0

I would recommend it for convenience sake.

Andreas K 
Rating:
5.0

Customer did not leave a comment.

Jessica C 
Rating:
5.0

Customer did not leave a comment.

Larry L 
Rating:
2.0

The equipment was generally clean but the cabin smells absolutely awful. Clearly this cabin has been smoked in extensively. It smells terrible. I immediately threw my clothing in the wash after using this truck. There was also water in the back of the truck due to a leak. The staff at the location were kind and eager to help, but it is confusing that the truck was parked far enough away that it was necessary to drive there. There is also an issue with UHAUL's system where we were able to book a 9am pickup but the location does not open until 10, and the UHAUL website says they open at 11:30. In the end I got a usable rental truck for a decent price, but the experience could have been a lot better.

Douglas B 
Rating:
5.0

The price jumped up from first looking at it online, so I would recommend booking sooner than later before price increases. Basically, don't wait to book, so plan ahead for a better deal.

JOSHUA S 
Rating:
5.0

The check out and check back in processes were very efficient.

Valerie L 
Rating:
5.0

Customer did not leave a comment.

Matthew D 
Rating:
5.0

Customer did not leave a comment.

Russell S 
Rating:
5.0

Customer did not leave a comment.

Harry B 
Rating:
5.0

Have used this Uhaul location many many times and it is always an incredibly smooth process.

Jesse F 
Rating:
5.0

Customer did not leave a comment.

Andrew H 
Rating:
5.0

Customer did not leave a comment.

jimmy d 
Rating:
5.0

I normally wouldn't find myself writing a review for a U-Haul location. However, the service at this (rather small) location was impeccable and worth spending the time to write some praise. The manager who helped me was cordial and well mannered. He had a car service awaiting any pick-up / drop-off to his U-Haul trucks. He was also very clear in explaining the transaction. Finally, it was clear he runs a small business and it's important to support these businesses that provide excellent service during hard economic times. I hope this review serves him well.

Garrett C 
Rating:
5.0

Great service and convenient location! No waiting, full tank, and blankets were ready for us. Easy drop off when finished.

Bernhard D 
Rating:
1.0

The manager was extremely rude, unprofessional and used a curse word at the time of pick up. His demeanor and tone with me was actually frightening. He made multiple sarcastic comments to me and made me feel very uncomfortable. I would never rent from this location again. Everything else was fine. No issues with the truck or at the drop off location.

Colin D 
Rating:
5.0

Customer did not leave a comment.

MARTIN J 
Rating:
1.0

The address where they do the rentals is different from where they have the actual vehicles. By 10 blocks! After I couldn't find my rental I had to go and see the attendant where he told me you can't use the app or the online site because they changed the policy. After I got the keys, the attendant said the rental is "two lanes" down the street and that I had to return the vehicle to an address 10 blocks away. I spent another 20 mins looking for the rental "two lanes" down the street before going to the motel listed for the drop off spot. That when I found my rental, with a slightly damaged roof and running 40 mins late.

ARTURO M 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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