Customer Reviews for City Car Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of City Car Rental

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Daniel K.
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Customer did not leave a comment.

catherine L.
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Laurel R.
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Karen M.
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Everything about the uhaul experience was great with one small exception. The steering wheel was very uncomfortable. After a short time of driving it started to make my hands go to sleep, and I had to deal with for several hours of driving. Please get more comfortable steering wheels.

PRETESH P.
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Customer did not leave a comment.

Miguel H.
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It's always a pleasure doing business at this location.

Stuart P.
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The owner should warn their customers that the trucks are parked in a different location and extra time should be given to get the truck from that location.

Sanaz V.
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Lies and lies. They told me clear this was $295 FLAT rate, ended up being almost $400. I called 5 times to resolve my issue with these lies and not only I didn't get ANY help, 2 of your managers hung up on me! I will never use you guys again and definitely will tell everyone about my extremely unprofessional behavior of every single person I talked to. You guys used me when I actually had better options , then when it was too late, the truth came out. Really shame on all of YOU

Andrea S.
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There was no cell service to mobile check in. So make sure to pass along that info.

Maxfield V.
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Customer did not leave a comment.

adam D.
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Quick and easy. These guys won't gauge you.

kambiz N.
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Miguel H.
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It's always a pleasure doing business at this location, my to go place for my rentals, I ONLY go to a different location if he doesn't have any trucks available. 5 stars

Max F.
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Nicholas E.
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royal E.
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It's interesting that the lot is a few blocks down. Don't really like having to drive additional from the office to pick up the truck/drop off the truck.

John C.
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When I went to pick up at City Rental no one was there even though I told the person on the phone I would be there at 4PM. When he met me there, the car was not on site, but parked in the lot of a very questionable motel about a mile away that I would not have felt safe at if I were there without my son. The Uhaul was parked in a narrow lot and we had to wait ten minutes for others to move their vehicles so that we could drive out. The Uhaul we picked up was clean, but one of the front headlights was out.

bradley H.
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Wendell G.
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Peter B.
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Logan G.
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Josh C.
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Troy K.
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The man at the counter promised me I would NOT be charged extra for having the U-Haul for two days, and yet I was.

Emily Y.
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RANDY H.
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Not the kind of office I was expecting, but the gentleman was very nice.

David D.
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Avery E.
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Nowhere on the site does it mention that there is a separate location to pick up the vehicles. The dolly rental was extremely disappointing. And the customer service when our charges were wrong as terrible.

TYLER S.
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They park the trucks 7 blocks away. Too far.

Mina H.
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The parking break on the uhaul van was hard to switch off, especially the first time. Some additional maintenance would be helpful, but overall a very seamless and easy process!

William G.
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I was told i could do a pickup without interacting with a person. but when i arrived, the website told me i had to wait for someone to show up (because they were not yet open). I waited around for like half an hour for someone to show up and check me out. Finally finished the paperwork and they told me i had to drive half a mile in the wrong direction to pick up my truck. The whole time, my movers were waiting at home for me doing nothing. Huge pain in the butt, and not happy with my experience. but all said and done, i got my move done, and aside from wasted time, everything went smoothly.

Michael M.
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Customer did not leave a comment.

Yang J.
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Very helpful guy at the desk. Rented for full day. Equipment was great and well priced. Only issue is the parking spot for the vans is near a homeless camp, but not sure that can be controlled.

marcus K.
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Customer did not leave a comment.

Jorge H.
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Stanislav C.
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The gentleman who works there is clear and to the point. He provided clear instructions on what to do and everything went smooth. Note that this place doesn't support the self pick up through mobile phone, although I saw a drop box for returning keys (probably for after 5pm, and there may or may not be a fee). Also the trucks are parked 5 min drive to the west in a shared parking lot. You are to pickup and return the truck there on your own and need to take a photo of the odometer and gas indicator. The truck was clean and worked perfectly. I'd recommend this place and I would rent again.

Arlene U.
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Harry was great! No problems

MEHMET T.
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David G.
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Gary P.
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You did everything right! A lovely experience, thank you.

BABAK A.
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Customer did not leave a comment.

reza M.
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You can rent a uhaul from any rental location. But this location had the friendliest person working there and it makes the difference between being satisfied and being happy. The staff definitely make me happy to have worked with them for my rental. Would definitely rent here again even if it means driving further to get here even if there were uhaul places closer to me.

Aditya D.
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Customer did not leave a comment.

Amy A.
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the gentleman was very nice and efficient

Kristi L H.
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I would recommend this location with tips only. Unfortunately, the UHaul van was located a Mike away from the office and the person who dropped me off had already left before I knew. There should be an obvious sign about this at the curb. Then, the drop off information the employee gave me was different than the email and key box. He said to return it a t that other location and drop off the key in the UHaul box. When I did that, I learned that I should have gone back to the office and had taken pictures of the van before dropping it off. This should also be more clear. Lastly, it looked like the cup holders and dash board were not wiped down which is a big disappointment with COVID everywhere. I was nervous about being exposed to the disease by using the van and entering the very small office. This whole process could have been easier, more clearer, and safer.

John T.
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The gentleman who worked with us was very nice, very considerate, and very knowledgeable, thank you!

Mick G.
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Customer did not leave a comment.

James H.
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Jessica R.
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Jake H.
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Friendly quick service!

Thomas F.
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Brett H.
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Alvaro C.
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Rowan W.
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Ensure what I ordered is communicated to the pick up location. Many aspects of my order were missing. Especially what was agreed on the phone with your reps and what appeared both digitally on the app and on the computer at the pickup location. There was very little sync. This was immensely frustrating and several of your customer reps were absolutely no help and. K thinking outside the box. 1/10 experience

Stephen R.
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Everything was perfect with the pickup and drop off. Service rep at the location was extremely quick and helpful, and very kind to work with. I'd recommend this location in a heartbeat to anyone needing a rental.

Nima T.
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The final billing was not cleared

Albert C.
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The only negatives that I experienced with the P/U dealer location, was that the moving pads were not clean. The truck was good overall, except the steering wheel had a tremendous amount of play in it before it actually engaged the wheels, which made it tough to keep on the road.

Cynthia C.
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Quick and easy drop off.

Nicole R.
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I made a reservation with Uhaul two weeks prior and they changed my location to something very far from where I live. Also not being able to have the truck for one day is ridiculous, why did we HAVE to have it for 3 days only for the price to be 2x more. $250 for a Uhaul are you serious.

kyle evan A.
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Laura F.
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Mark B.
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De E.
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Drew O.
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Christobal M.
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Robert E.
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Great customer service!

maria R.
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John W.
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O place to park it's a really small car lot but full of cars for sale and really hard to park a uhaul truck it's not set up to return trucks and also app does not work there for location verification

Shea R.
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The personnel were very helpful and made the process so easy! Thank you! :)

Chao C.
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David T.
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John F.
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alan A.
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Roger R.
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Get your shit together

Michal M.
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Ergun K.
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Myriam L.
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HERBERT M.
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William S.
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jennifer L.
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Smooth and easy rental process

Jeremy A.
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Online directions weren't clear. They said to drop off the truck in the parking lot, which has rental vehicle parked around it to keep people from parking in it. Couldn't get in. I eventually found 2 spots in the parking lot of the building across the street that had the business's name on them that we're also full. With no other option I parked in another business's spot and came back the next morning to check on the truck. -_-

Eric C.
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Nothing

Richard A.
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Customer did not leave a comment.

Kelsey C.
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Brandon D.
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Nick C.
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William B.
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Somewhat difficult to find, very small out building for the office. Must have another location for vehicles.. The vehicle I ordered was on the street. Outside of the vehicle and interior clean however inside windshield looked like it had not been cleaned for weeks. Other than that great non busy location, would recommend this location.

Geoff J.
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Customer did not leave a comment.

Greg F.
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The only negative was the auto-generated responses I received via text from uhaul. They contradicted the instructions that were given to me in person and I made an unnecessary trip back to the uhaul location as a result.

Chris L.
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Customer did not leave a comment.

Somphone S.
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Thank you for great customer service!

julie B.
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easy

Zoe C.
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The office is located 0.6 miles away from where the uhauls were located. So if you're trying to make a certain timeline plan accordingly to have to travel over there to get your rental. The worker was very nice and gave me a ride to the hotel where the uhauls were parked.

Eric B.
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Truly seamless rental experience, excellent service, highly recommended

efe G.
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Marnie S.
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Hector N.
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The truck was not dirty at all when i gave it back and i was charged a $30 cleaning fee.

DAVID H.
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Customer did not leave a comment.

Antonella R.
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Mehari G.
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ANDREW G.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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