Provide information to the customer that they need to fill out the form that is texted to them when they pick up the truck. I did not see the text right away because I was driving the truck. So by the time I read the text, the link had expired.
Rachelle C
City Car Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Monica, CA 90405
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkThe front desk associate was really friendly and great service
Ashish CThere was nothing to improve. This was by far the greatest U-Haul location that I have ever been to. By far light-years ahead of any location that I have been to in the past, whether it be a brand-new location or one of the bigger named locations. This should be the example. Truly perfect!
Joseph JThe car needs suspension work. We were driving it back in the rain at night, and the heavy, constant shaking made the mirrors vibrate uninterruptedly (especially on the passenger side), making it impossible to read, so I had to depend on the my passenger to guide me during lane changes to the right. This car shouldn’t be driven at night, and especially under wet conditions. Also, there really should be an option to return the truck in the Santa Barbara area. The cost to drive the truck back, $1.39 per mile for a hundred miles, plus an $85 for gas!
Max GFriendly people, good truck
Eric G