Could not communicate as owner spoke little English. Store was messy and not clean. Has 8 gas pumps, only 1 worked. Needed to go fill up elsewhere.
Keith H
Customer Reviews for City Express Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The counter help was clueless, they had to keep calling someone else just to get approval to give me the key that the app said to provide. This process took nearly an hour to complete and was very frustrating. They were not understanding I reserved two trucks, and ended up cancelling one of my reservations. Luckily, the Uhaul agent was amazing and restored my reservation.
Jeffrey DDifficult to get into the lot and park the truck. Did not go inside so I can’t comment on whether the inside was clean and inviting
John RThis location lost my reservation and overcharged my father by $239 when he arrived to pick up the truck. Then when I disputed their charges, they still have not fully refunded me the money. It’s disgusting.The shop was also being operated by several people who could not speak English very well, which of course made things much more difficult. I will never use U-Haul‘s services ever again.
Kelly GInside of truck was dirty. No blankets as requested. Guy at counter did not speak my language.
Scott AGive them another Truck. Smile
ALVIN CThis location is not very knowledgeable, Didn’t speak very well English so couldn’t ask questions or understand each other. Texted me 2 days later stating I never turned the truck back in. Had to call U-Haul to have that fixed. Had less then 1/4 track of gas in the truck when we received it.. No problems with U-Haul company, but location if pick up and drop off will definitely be a different place next time .
Joseph WDumpy pick up location. You can see my U Haul previous locations and pick-ups. I chose this location, because no other locations in my area had an available truck. I would never rent a U Haul from this location again. Thankfully there are several other locations to chose from in my area.
Garry HThe location I went to the man spoke no English and I told her the price I was quoted and she charged me $19 more dollars, she taxes but my price included tax. Then after I returned the truck I got charged an additional fee of 30 plus dollars. I WILL NEVER EVER RENT FROM U-HAUL AGAIN. My family neither!
Rose C