Customer Reviews for City Sales and Service
(U-Haul Neighborhood Dealer)

208 reviews

105 N Lake Antoine Rd   Iron Mountain, MI 49801

(906) 828-3142

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: 8 am - 11 am

Services at this Location:

Contact Us

(906) 828-3142

105 N Lake Antoine Rd
Iron Mountain, MI 49801

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: 8 am - 11 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Donna W. 
Rating:
5.0

I had a different location on my order and didn't realize I was at the wrong place until I downloaded the app and saw a different address. This caused a little confusion, but wasn't too bad.

JAKE G. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
4.0

Customer did not leave a comment.

chris L. 
Rating:
4.0

Customer did not leave a comment.

George E. 
Rating:
5.0

Paul and others at this Iron Mountain City Sales were extremely helpful, very friendly, and professional. Paul went out of his way to help us.

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

Deanna J. 
Rating:
3.0

clean the truck and open when your sign says

lyle Z. 
Rating:
3.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
2.0

Customer did not leave a comment.

Dan M. 
Rating:
4.0

Rear door seal leaked. water came in on on our rainy 300 mile trip. Items near back got soaked. Tire tread almost gone.

Joseph S. 
Rating:
5.0

Everything went great!

Dylan D. 
Rating:
5.0

nothing. easy transcation with no problems.

Glenn E. 
Rating:
5.0

Our rental agent was fantastic and found us an additional savings on our rental cost.

Todd V. 
Rating:
5.0

Customer did not leave a comment.

Pat L. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Brent R. 
Rating:
5.0

Customer did not leave a comment.

Tricia G. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Put a jack on the trailer so I don't break my back trying to pick the heavy bitch up.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

LORI L. 
Rating:
4.0

The storage space in the back of the truck had a lot of leaves and dust bunnies in it, but that is my only complaint. The guys that took care of me in person were pleasant, friendly and helpful.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

Connie H. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

All went well with the drop off.

GARY HAROLD B. 
Rating:
5.0

Customer did not leave a comment.

Jessica T. 
Rating:
4.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

Ebony B. 
Rating:
5.0

Customer did not leave a comment.

JAMIE LYNN S. 
Rating:
5.0

Customer did not leave a comment.

Peter A. 
Rating:
5.0

The U Haul Rep at the pick up location (City Sales, Iron Mountain MI) was great! Very helpful

Linda S. 
Rating:
4.0

Customer did not leave a comment.

Faith R. 
Rating:
4.0

I wouldn't recommend U-Haul to anyone!! You charge for two days over the time I was suppose to return it yet it was in Princeton at J.&J. Mobile Service before noon on August 30th. so to me that's one day past. Then I get charged for going over mileage, but I had to pick it up 50 miles from my home. If a person has to drive that far, or more, it shouldn't be included. Never again and I'll make sure to tell how you over charge. Thanks for making it more expensive on someone on fixed income!

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

peter E. 
Rating:
5.0

These guys were good to work with and made drop off easy!

Jessica M. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
3.0

Customer did not leave a comment.

Daniel J. 
Rating:
3.0

Customer did not leave a comment.

Kayla E. 
Rating:
5.0

Customer did not leave a comment.

Gerald P. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
4.0

Customer did not leave a comment.

Kurt P. 
Rating:
5.0

Helpful and friendly service

Justin M. 
Rating:
5.0

Customer did not leave a comment.

frank G. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
4.0

Customer did not leave a comment.

MARK G. 
Rating:
4.0

Customer did not leave a comment.

michael L. 
Rating:
5.0

Customer did not leave a comment.

Peter A. 
Rating:
1.0

Provide correct hitch size information ahead of the rental and/or allow to borrow correct hitch upon arrival instead of selling a hitch the customer doesn't need.

KYLE P. 
Rating:
3.0

Have a place for the customer to sit while completing the process. Ask for the credit card info during the initial on line process. This would speed up the checki in process. Also, explain the drop off process (after hours) during the check in

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
4.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

Customer did not leave a comment.

Kirk B. 
Rating:
5.0

When my trip ended, i ended up owing $16.00.I was only given 92 miles for the trip, thats exactly the mileage from where i picked it up at, to where i dropped it off at. I had to go to my house to load up, some extra miles should be added by uhaul to purchaser to compensate for this. Nobody rents a uhaul just to go from there to wher we drop it off at. Its not point A to point B, its A to B to C.

Donny B. 
Rating:
5.0

Customer did not leave a comment.

Stan M. 
Rating:
5.0

Customer did not leave a comment.

gary B. 
Rating:
1.0

They made us go to a different location to pick up our truck and dolly, no one offered to help out the tow dolly on or put the car on. Very poor customer service, we were quoted one price and then charged way more! And after all of that we have to make a 16 hour trip with a tow dolly that had a tail light out, so that was extremely dangerous considering most of our travel was through the night. Very unhappy with their service!

Ben Z. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

dan L. 
Rating:
5.0

Always quick , efficient and low hassle.

Joe M. 
Rating:
5.0

A great experience as they are there to give you great service and great rates for customer needs

tanya M. 
Rating:
5.0

Great customer service! Highly recommend City Sales

bert W. 
Rating:
5.0

Customer did not leave a comment.

geen C. 
Rating:
1.0

The location was to open at 7:00 am and employee didn't show up until 7:45. He also was unhelpful concerning the initial condition of the trailer.

Brian Z. 
Rating:
5.0

great guys to work with

dan B. 
Rating:
4.0

Very good atmosphere

mike B. 
Rating:
2.0

Customer did not leave a comment.

jane U. 
Rating:
5.0

Customer did not leave a comment.

trevor S. 
Rating:
5.0

Customer did not leave a comment.

john F. 
Rating:
5.0

Customer did not leave a comment.

Heatherlynn L. 
Rating:
4.0

The equipment that I reserved was not what was delivered.

frank G. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
4.0

Be sure of the time when someone can pick up a truck. We were told on the phone we could pick up truck at 10:00am, but when we went to get the truck we were told someone had it out until 1:00pm. So we left and had to wait until called about 11:20am.

Linda M. 
Rating:
2.0

Had my girl friend drop of the car dolly, the guy was rude to her, she ended up struggling to do it her self. He is lucky I didn't go there after work and set him straight. Totally uncalled for...Asshole.

David D. 
Rating:
5.0

Customer did not leave a comment.

gregory K. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Paul at city sales iron mountain location was great to deal with! I would recommend this location to anyone!

andy C. 
Rating:
5.0

Pete was very helpful and informative. Class act!

Mark S. 
Rating:
5.0

They helped us unload our car after a long trip and checked us out without a long wait.

Mark or Brody R. 
Rating:
5.0

Customer did not leave a comment.

robin M. 
Rating:
5.0

They were very efficient and got me in and out without any issues. Plenty of room to park.

Michelle B. 
Rating:
3.0

It did take a long time waiting to get the code for the keys while they were authorizing 3 contacts. It took over a half hour to get verified and I was standing in the rain and it was cold.

Amber F. 
Rating:
5.0

Personal was helpful and showed me right where it needed to be

michael C. 
Rating:
5.0

Customer did not leave a comment.

JAMIE D. 
Rating:
5.0

Customer did not leave a comment.

Rob N. 
Rating:
4.0

Customer did not leave a comment.

joe K. 
Rating:
5.0

Customer did not leave a comment.

david H. 
Rating:
5.0

Customer did not leave a comment.

Ken J. 
Rating:
5.0

Customer did not leave a comment.

RON B. 
Rating:
1.0

Truck was covered with ice and snow. NO effort was made to clean it off. My son and I had to use our won snow scrapers to clean the windshield off. The box door was frozen shut and we had to use hot water to get it open. The clerk/ owner was verbally abusive to renters and U-Haul as "not worth all the f)*()())g effort. "I don't make S(*t off renting these things"! Not your best foot forward on this rental pick up.

Scott W. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Nothing. Staff was very nice and helpful.

Shannon K. 
Rating:
5.0

Very pleasant and helpful employee/owner

julie S. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
Rating:
5.0

Customer did not leave a comment.

pam E. 
Rating:
5.0

The only thing I found frustrating is I reserved a truck and it was in Escanaba and not at the True Value location. Paul and City Sales was amazing and so were the people I spoke with at traffic. Thank you!

Melissa I. 
Rating:
4.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top