Employee very friendly, handled truck return efficiently.
Stanley L.
Customer Reviews for City Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The store owner was rude and unhelpful. I was patiently waiting while he helped other customers and when I asked for the key he yelled that he couldn't give it to me for 30 mins. I then showed him the mobile screen that said “ask for the keyâ€. Only then did he find it. He also tried to tell me they didn't have a dolly, which I said I paid for one and truly need it to move. He magically found one in the back and told me I was impatient and to “just get out.†I will never use this location again.
Kirsten P.I was in a pinch and had a tight time frame,. Only one truck was available, the front top corner driver's side of the roof was smashed and a towel shoved in to attempt a fix.hadnt been swept.
ADAM S.Super close and convenient and super affordable. Thank you!!!
Saul U.The owner of the store was very nice. Just don't like the fact you have no privacy when picking up the truck. Giving your personal information out aloud & customers in the store. Not a good idea but overall everything else was good.
Clarissa J.Great service. I was pleasantly surprised.
Clark F.If the customer is getting a dolly inform them that the truck they are getting does not have a ramp. Answer the phone number that is provided. Do not charge triple the rental amount discussed.
Echo L.Attendant was very rude and unfriendly, will never rent again here. Older bald guy, he's the one.
Daniel R.Truck was not available at pick up time - short of staff
Jim L.Great service.
Brandon A.NA
Helena M.Cancelled our reservation on us. Didn't have the furniture dolly and was still charged for it after they stated they would take it off the bill.
Kevin R.The process was seamless. I was so impressed with the easy step by step instructions.
Christina R.Have storage area swept out thoroughly. The guy that checks in the vehicles told me the truck was there for a few hours but he hadn't gotten around to checking it in. That caused a great delay with us.
evelyn B.I asked to return my rental to a U-Haul store and was sent to this convenience store!
William W.Chris was great and did everything needed accordingly to my needs
Jeannine B.Worst customer service I have ever experienced. I could not tell if the clerk was untrained, incompetent or both. He had not ability to work the computer on either the check out or check in, and was left alone on the check in day.
Brent Z.Only one employee, taking care of busy store clients plus uhaul dispatch. Almost an hour, to get out of there. Sad, but nice guy.
Francisco L.