I find it funny that an advertised price actually costs at least triple that out the door.
Edward Z
Customer Reviews for City Suburban Auto Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience
KENNETH REverything worked as expected, will use again in the future when needed.
ADELAIDO GPick up and drop off were very easy.
PATRICK MNo idea.
JOSEPH KThe truck in general was in clean condition but the interior of the cab was dirty and had to be cleaned before use.
STEVEN HFirst time renting and I will continue to rent from uhaul. Outstanding and no need for improvement. Location, selection of what I needed, price of rental. Excellent, a ten * review.
MARGARET MNeil was very helpful and communicated perfectly. Even opened early for me.
SCOTT LNothing, it's all good
MELISSA RI appreciate the convenience of an online/mobile pick up…. But it takes a bit of time to go through the process. I still prefer a person to person pick up.
Joan PBad truck is damaged my furniture
rafat aNothing, this dealer gets you in and out and always charges fairly.
KEVIN SHighly recommend this location for your next U Haul rental, we are extremely satisfied with the service and condition of the trucks Staff are very helpful with the rental process Will be using this location again!
PAWEL ZВсе хорошо 👌
Damirbek DIt would have been an easier pickup, if there was an explanation of the checkin process using the app and when you could check in. That wasn’t explained during the phone call. Also, I don’t remember seeing or being told that it was $1/mile over allotted mileage. Not a huge deal, but it would appreciated to know ahead of time.
Brian DTruck was great, absolutely no regrets! It literally drove like a car and swallowed up a 3 bedroom with room to spare. Will certainly recommend u-haul to everyone.
GIDEON TI had issues with the app so I was frustrated when I had to go inside but Neil was ready to help and got me set up quickly. Neil was very friendly and informative. He was also very professional and patient. That is not what I experienced at my last UHAUL location, where they were slow, rude and not helpful at all. I prefer to use app for all rentals but want to thank Neil for his help.
Jawhar JThe truck was very clean .. I rent one of the biggest truck and could bring everything over in it .. I highly recommend
Rosario GGreat professional experience!
Nicole CDirections unclear. Parking unclear. Website slow. Pain in the ass all around.
thomas fExcellent customer service.
Nicole Kexcellent customer service at this location!
Melanie RFriendly
Nelson RLooking to rent from here again in the future. Hopefully Uhaul themselves fixes their checkin/checkout part of their website. Called the renter and Neil answered immediately and resolved my issue.
Joseph Ball was good
Edwin CI didn't like the service, I took the car for half a tank, the dose was adjusted to more than half, and no one said a word
Stepan PDoing great
John LNeal at city suburban couldn't have been more accommodating I would definitely rent a U-Haul at this location .
Len AWe’ll see what ends up being the church then I’ll let you know if I’m happy or sad
Thomas SThe physical location was great — easy to access and do a digital pickup. The website, though, was a major hassle with very slow loading and lots of errors. Also note that the location closes pretty early, so using a digital drop off (with the difficult website) is necessary to avoid fees. Hopefully Uhaul gets the website fixed up soon! Otherwise this location was great.
Jill KSunil was great to work with. Great service. thanks.
Rollinson RI originally reserved the truck at a different location. I reserved for an 8am pickup which was confirmed. When I arrived there I was told by the gas station attendant that the U-Haul manager does not arrive until 9am. That was disappointing. I called U-Haul at an 800 number and was helped immediately by an agent that transferred my reservation to City Suburban.
Kevin SNone
DAVID KThe back of the vehicle had A LOT of leaves inside. I could not get out friom where it was parked until another vehicle was moved. Although I had signed up for U-Haul.com earlier, I had to once again take photos of my liscense when picking up the vehicle. Although I was finally able to check the vehicle in after hours for the first time, I don't appreciate having to take as many pictures of the vehicle, it's status, location to complete the process. Mileage and fuel capacity, I understand. The rest of the process was PAINFUL!!! And $1.49 / mile, you should be ashamed of yourselves!!!!!!!!!! If the company I work with did not use U-Haul, I would not use them again.
Christopher TWhen I scheduled the rental I did not see any indication it would be a remote pick up. I suspect there may have been language about this but if there was it was not highlighted. Better communication is needed. Also the padlock that held the rental key was very fussy, and it was apparent when I called this is a common thing. Had me panicking for a hot second. Either communicate about that or find a better option? The van was very clean and ran well, and the rest of the process was user friendly. Thank you!
Elizabeth EWonderful location , actually best I ever driven with clean and not raggedy !!!
SHAUNTAE REveryone is so helpful and friendly. I can’t think of anything!
Jason Bvery accommodating. 5 stars. i'll be back next year for sure. would like to set up a corporate account if possible.
Craig LEverything went smooth. I was in and out with picking up and dropping off
Rudy RNothing! Friendly and easy.
SEAN MQuick, knowledgeable, efficient and affordable.
Sinisa PExcellent customer service and explanation of items and potential charges. Only complaint is that app didn't work to check in even while standing in the location.
Marikay OVery nice service, easy , good location, no headache, thank you
jacek kThank you for your service
ANDRE N