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Shawn S.
Customer Reviews for City Suburban Auto Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy dropoff. No issues.
Umid K.Very easy return process. No issues.
Umid K.Very friendly and professional service. This is the second time I rented from this location. Explained everything throughout.
VINCENT B.Off hour check in and return was very easy and efficient. Made my moving day easy.
Mark A.Truck was so old and also i was charged for additional 24$ fee even I parked at right space.
WASEEM A.The reservation, the location the service, was all very professional. And the equipment was excellent.
THOMAS B.Nothing, you're doing a fine job.
Jozef R.Guy said there was just under a 1/4 tank of gas, there was under 1/8 tank got a $11 credit if I returned it with 1/4 tank. Yeah no not cool.
Daniel C.Everything was top notch.
James W.Everything was smooth and excellent.
DANIEL E.Took too long to pick up and drop off. Too many photos.
Bryan L.The only problem is I get $65 charge which the reason is after hours minute returning which is not right I return the truck at location before 6 pm but it is closed drop the keys in the box before 6pm on 06/29/2020 the gas tank exactly what it says in theU-Haul rental policy And I Email uhaul.com/ share too because I try call U-Haul for help to return no one is answering Too bussy Automated said I should call later time yesterday also pls my uhaul charge in my receipt yesterday is was only $26 plus why is $65 pls cahange that to exact amount thank u
JOHN DONNE D.App would not work for return. Had to call uhaul number and chat and wait for 30 plus minutes to be informed how to drop off and was never informed of $20 charge for dropping of using "24/7" drop off option
Mary M.Simple and efficient. Nice job.
EDWARD C.The agent was pleasant and helpful. Thank you. The floor of the cab and the inside deck of the truck were wet, presumably from having been cleaned. Water got onto things we'd rather not have had do so
Kevin Y.Nothing
Thomas S.First think I was overcharged for Gas I even send proof and pictures and I haven't got any response The Truck was in very bad working condition felt like I was driving a Semi Truck with 4 cylinder engine.
abdul K.I had a poor experience because scheduling never called me. I drove an hour and a half to be told that the nearest truck was an additional 40 miles away. I then spoke to someone named Karen who was incredibly rude. I would improve communication with your customers and tell your employees that they shouldn't have an attitude with the customers.
Heather L.get newer equipment
Nenad K.Very helpful employees, helped me track down a misplaced item very promptly
Samuel M.Thank you guys
Battulga T.Nothing
Stephen S.Great and Friendly experience
Gerald B.Very professional and polite highly recomend
Gerald B.For mobile pickup, I didn't know I was supposed to add another contact and have Uhaul call that number. I was there and ready to pick up the truck at 5am. Ended UP getting the truck at 6am. I had to leave and wake up my secondary contact in order for me to get the keys to the truck.
Thomas L.Had terrific customer service at this Uhaul Vendor. Easy location just off of the highway. It's old school interior/bathroom but they know how to treat a customer! Great with the paperwork that comes with a rental.
Steve B.Customer service here was great. Staff was very helpful and courteous.
Ricky N.Great service..thank you.
Jackeline M.stay open Sundays
raymond K.No improvements necessary. Great location with easy in/out and exceptional help from the owner in getting us on the road.
David G.Friendly and helpful staff.
Gerald O.My experience at the rental site was good. My experience with the national Renata call center was horrible. I spent 2 hours on the phone with 9/10 people saying they couldn't verify nor correct my rental and finally ended up with a manager who corrected it as well as the routinely conflicting information given to me by your associates.
Shaun W.Very helpful in assisting us remove our car off the trailer. Very professional and courteous. Small location, but it suited our needs 100 percent. Great location for us as well.
Susan M.Second time I rented from this location . Excellent service clean truck, ready to service my needs .What more can a customer ask for . To tell you the truth ,I am a very busy guy good or bad that is me ! I like how this locations provide service FAST , and ready to go the minutes from the moment I WALK IN! Everything is done in detail on the contract and explained within seconds you SIGN AND DRIVE AWAY WITH IN TEN MINUTES , THESE'S GUYS NO HOW TO MAKE AND SERVICE CUSTOMERS. 5 STARS ! I will rent from them again. SIGNED Chicago Joe
JOSEPH C.It would be very very hard for me to fine away to improve for me or any other customer here why. 1. explained the leasing agreement in detail. 2. very helpful manager and staff . 3. the service was fast and the process was fast, which is important to me. 4. The manger explained the option insurance and gave me the choice also important to me . NEVER TRYING TO UP SELL ME! 5. Returning process again was ''EXCELLENT" and fast. 6. I am always busy so people who know what they are doing means something to me! These guys know what they are doing. 7. When I need a truck ,which I will ,i will be back.
JOSEPH C.The app was a little slow but did the trick.
Scott P.First I was switched to a different location to pick up the trailer because the preferred location did have a trailer. I ordered it days in advance. Surely They could of had one brought in by the day I needed it. Second I went to the back up location the trailer was there but the electrical extension was not on the trailer and the uhaul location did not have any. the owner had to drive to a near by uhaul location to get one and that added 30 or more minutes extra time to get on the road. Very upset with the process even after I had pre-ordered the trailer a head of time.
Luke C.Neil went above and beyond in getting my truck and auto transporter after I was told to pick them up at 2 different locations. He offered to get them himself and have ready for me at his location saving me a good amount of time.
Arturo H.Smooth Transaction thank you!!
HENRY F.Personnel were great. Facility not new and parking lot small so parking can be a challenge not to park someone in. Equipment worked well, all lights etc. and staff hooked up trailer for me.
john B.Quick. Easy. Reliable.
Joe R.Prompt and clean
ORI B.I've never rented a moving truck before I had no idea what the process was, the gentleman took the time to explain every detail and answered my questions. the rental originally was for 1 day well I was up very late and passes out when I woke up or came to it was 330 pm the rental was supposed to be returned at 1030am as I begin to panic thinking the police had been called and now I was going to jail because I over slept, well the truth is, nothing could be farther from the truth. I called and calmly was informed it was not a problem and asked to pay for another day. the next day I returned the truck and was greeted by a smile and understanding staff. Thank you, if I need any truck rental I'm going to them.. sincerely Tara
Tara J.The app was incredibly slow when trying to pick up the van - needs improvement. It should not have taken me 20 minutes to pick up the vehicle.
Deanna M.