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Michael L.
Customer Reviews for City Suburban Auto Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing! Friendly and easy.
SEAN M.Quick, knowledgeable, efficient and affordable.
Sinisa P.Excellent customer service and explanation of items and potential charges. Only complaint is that app didn't work to check in even while standing in the location.
Marikay O.Very nice service, easy , good location, no headache, thank you
jacek K.Thank you for your service
ANDRE N.The rental process and return both went smoothly. The cargo van we rented was quite new, comfortable, easy to drive, and very clean. The location is convenient.
JOHN S.Just fantastic customer service
Anthony R.Had alot of complications using the app on the phone when returning the truck wouldn't accept the pictures after trying for half an hr
Melissa L.I've already recommended several times to friends easy location, great customer service, and great rates!
JENNIFER L.The loading space in the van had broken glass, a hammer and some trash. We took the van anyway. Everything else was fine.
CARLOTTA E.Friendly with good job
OLUWAFEMI A.It was a seamless experience
DONVI B.Friendly, good job and reliable.
OLUWAFEMI A.Very helpful owner and process. Had to rent and then change reservation for a van & truck on the fly and they helped make the process easier!
JENNIFER L.Be cleaner and have a lock and extra keys
William L.We had to drive 30 minutes to pick up the equipment. U Haul does not know how to coordinate its' reservations with their equipment.
TOM A.Make the return easier
JOSEPH R.The best
SLAWOMIR L.I waited 20 minutes for someone to help me. Train the others on the uhaul reservation system so customers aren't stuck waiting for the knowledgeable one to return to the office.
Bryan U.I was overcharged based on the mileage that was logged inaccurately. The issue has yet to be resolved.
Ben G.Easy dropoff. No issues.
Umid K.Very easy return process. No issues.
Umid K.Very friendly and professional service. This is the second time I rented from this location. Explained everything throughout.
VINCENT B.Off hour check in and return was very easy and efficient. Made my moving day easy.
Mark A.Truck was so old and also i was charged for additional 24$ fee even I parked at right space.
WASEEM A.The reservation, the location the service, was all very professional. And the equipment was excellent.
THOMAS B.Nothing, you're doing a fine job.
Jozef R.Guy said there was just under a 1/4 tank of gas, there was under 1/8 tank got a $11 credit if I returned it with 1/4 tank. Yeah no not cool.
Daniel C.Everything was top notch.
James W.Everything was smooth and excellent.
DANIEL E.Took too long to pick up and drop off. Too many photos.
Bryan L.The only problem is I get $65 charge which the reason is after hours minute returning which is not right I return the truck at location before 6 pm but it is closed drop the keys in the box before 6pm on 06/29/2020 the gas tank exactly what it says in theU-Haul rental policy And I Email uhaul.com/ share too because I try call U-Haul for help to return no one is answering Too bussy Automated said I should call later time yesterday also pls my uhaul charge in my receipt yesterday is was only $26 plus why is $65 pls cahange that to exact amount thank u
JOHN DONNE D.App would not work for return. Had to call uhaul number and chat and wait for 30 plus minutes to be informed how to drop off and was never informed of $20 charge for dropping of using "24/7" drop off option
Mary M.Simple and efficient. Nice job.
EDWARD C.The agent was pleasant and helpful. Thank you. The floor of the cab and the inside deck of the truck were wet, presumably from having been cleaned. Water got onto things we'd rather not have had do so
Kevin Y.Nothing
Thomas S.First think I was overcharged for Gas I even send proof and pictures and I haven't got any response The Truck was in very bad working condition felt like I was driving a Semi Truck with 4 cylinder engine.
abdul K.I had a poor experience because scheduling never called me. I drove an hour and a half to be told that the nearest truck was an additional 40 miles away. I then spoke to someone named Karen who was incredibly rude. I would improve communication with your customers and tell your employees that they shouldn't have an attitude with the customers.
Heather L.get newer equipment
Nenad K.Very helpful employees, helped me track down a misplaced item very promptly
Samuel M.Thank you guys
Battulga T.Nothing
Stephen S.Great and Friendly experience
Gerald B.Very professional and polite highly recomend
Gerald B.For mobile pickup, I didn't know I was supposed to add another contact and have Uhaul call that number. I was there and ready to pick up the truck at 5am. Ended UP getting the truck at 6am. I had to leave and wake up my secondary contact in order for me to get the keys to the truck.
Thomas L.