Customer did not leave a comment.FARID A.
Customer Reviews for Claremont Country Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SHAWN F.
Customer did not leave a comment.Tom H.
Customer did not leave a comment.Cesar D.
Customer did not leave a comment.Mark F.
There was very little gas when I picked up the truck. The first stop shouldn't have to be a gas station!Mark D.
They tried but were very unorganized Had to speak with owner over the phone, Said the total would be $62 billed $71erik P.
Friendly staff and an easy transaction. Ratchet mechanism for the wheel straps could have used a bit of lubrication and a couple of the rubber hook locks could be replaced but everything worked fine. I would use this dealer again.Chris C.
Fantastic customer service.Adam B.
Lights on trailer did not work proper. cancelled my 6 x 12 trailer hours before picking up after confirming the day before. now I have to do this again. Ontario to new Brunswick because they screwed up my reservation.Dave C.
Customer did not leave a comment.Jeremy G.
Too expensive and the web process to reserve is too convolutedbrian W.
no problemsDon B.
The initial experience I had with Uhaul was unacceptable. I made a reservation couple of weeks before the pick up date and just 2 days before I received a call that the truck was not available. I contacted the uhaul place and was told that they can't do anything that someone came and picked up the truck. He gave me contact info for the area manager, I called him and left a message but he never called me back. I got another truck (the one I picked up and rated above) . The guy in Claremont was very nice. Also due to the original mess with the reservation, I was told that they will charge .49c per km but the invoice was .69c per km.Pavla H.
Check in was a bit slow because of the system but overall the experience was first rate.Julian R.
Great customer service. Lady at the store was very helpful. Gave it a four stars rating only because it was not originally scheduled pick up point.Dhytro K.
Customer did not leave a comment.adam R.
when reservation's have been placed credit card has been given there should be no reason to wait for 30 min at pick up to do it all over again there should be a better system in place for your location broker. Your online system should be made simpler for you broker to get the customer out on the road.Tony A.
Customer did not leave a comment.Jennifer B.
update computer. Personnel could not access account. Return was not recorded until more than 4 hours after actual drop off.Doris K.
Customer did not leave a comment.Charles C.
The costumer service of the employee that work at this location was less than exceptional, she was rude and ignorant. she had no idea how to look up my reservation and she took a long time to find it, I was charge the wrong rate and she treated me like a stupid person.CHRISTIAN J.
When I placed my reservation via telephone I ordered a moving dolly but when I picked the truck, they did not have a dolly. I suggest a better system of determining if the location has the resource capacity to accommodate the amount of customers being served. The location I was directed to had one staff with approx. 4 - 5 customers waiting for reservations. I reserved my truck for pick up at 9am. I did not leave this location until 10:45am after signing the agreements and performing the walk around of the vehicle. Clearly this location was overwhelmed with the amount of customers that were re-directed to it for the same pick up time.Edgar O.
Customer did not leave a comment.azeem A.
I arrive to drop the car at night and had no place to drop the truck.SINDO V.