Couldn't do self check in on website (tired many times), also had problems trying in person because the system wasnt working well there either, uhaul tried adding a dolly without our approval, truck had check engine light on, then upon return we found out uhaul had added a tow trailer to the reservation (again without approval) when we didn't need OR get one. They couldn't zero out thr trailer we'd never gotten either so we might have to call to figure out that charge. The people were polite, it seems to be ALL a uhaul issue.
KELSEY R
Customer Reviews for Clarion Hotel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The representative did know what he was doing, he didn’t explain thing before doing it and just all around uninformed of the business of U-Haul
Andrew BI rent u hauls from a location that is about 4 miles from where I live. For some reason I thought my reservation was guaranteed. Instead I was sent to a location 16 miles further away. This location is also a hotel that has been allowed to rent u hauls. Took 15 minutes to get the vehicle after I had already completed info on line then another 15 to turn the vehicle back in, an hour earlier mind you. If I make a reservation well in advance, hold the vehicle I reserved and send the last minute reservation people somewhere else. Horrible experience.
MATTHEW G