Customer Reviews for Clark Fork Storage
(U-Haul Neighborhood Dealer)

548 reviews

3505 Clark Fork Wy   Missoula, MT 59808
(On Clark Fork Way at N Reserve St)

(406) 728-5776

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(406) 728-5776

3505 Clark Fork Wy
Missoula, MT 59808
(On Clark Fork Way at N Reserve St)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Ian O. 
Rating:
5.0

Excellent Service from the Staff

WILLIAM Q. 
Rating:
5.0

Customer did not leave a comment.

Marcia R. 
Rating:
2.0

Reserved the truck for 9AM, was in from out of town. So I had to wait at the facility for the truck to arrive, finally showed up at 1030. After cleaning and checkout, left at 1100. No offer for some rental prices removed just a ‘sorry' from the clerk.

Rick D. 
Rating:
5.0

I felt very comfortable dealing with the clark fork rental. everything was explained well and there were absolutely not problems at all!

Joann B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS F. 
Rating:
5.0

Customer service was great at this location. The drop off went very smooth.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS JAMES K. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD G. 
Rating:
1.0

They had nothing at the actual location that we applied for. They called us 3 days before the move to tell us we would have to drive 2 hours away to pick up the equipment.Then drive the 2 hours back just to try to pack all of our stuff. Not to mention they had the truck and trailer at two different locations, which they did not tell us until the day of.

SCOTT M. 
Rating:
3.0

Customer did not leave a comment.

Christina H. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

Kodey R. 
Rating:
5.0

Quick and easy. Needed on spot. Handle request

DARRYL H. 
Rating:
5.0

We were very satisfied. Thank you so much for taking such good care of us. Will see you next tine we need a U-Haul! Vicki Houk

VICKI LEA H. 
Rating:
5.0

Customer did not leave a comment.

NIKKI S. 
Rating:
5.0

Customer service was excellent. I recommend Clark Fork to anyone needing assistance with moving or storage needs.

DOUGLAS B. 
Rating:
5.0

Fast, easy, reputable, friendly staff. Very understanding of what's going on, variety of uhauls & trucks to choose from. And that fact it's behind Walmart is awesome.

Tasha A. 
Rating:
5.0

Customer did not leave a comment.

roger B. 
Rating:
5.0

Will rent from them again and again

MIKAELA ANN H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE F. 
Rating:
5.0

Customer did not leave a comment.

gerald K. 
Rating:
4.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

Great customer service!

William T. 
Rating:
5.0

They were the best part of this move. When we were behind on being able to return the truck they helped us get another day. The worked with us on the price. She deserves a raise more than just a thank you.

Nancy M. 
Rating:
5.0

Young lady that helped me was remarkable.

John L. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY NEIL B. 
Rating:
5.0

The woman who checked me in was efficient and friendly. I explained about the furniture pads and there wasn't an extra charge for it. As we are moving to Missoula, should we need a truck or trailer rental, we will definitely use Clark Fork Storage.

Clyde S. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Excellent customer service and training on the check in/out procedure. Also the truck was in great shape and very clean. Thank you!!!

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

Jake E. 
Rating:
5.0

Customer did not leave a comment.

LISA O. 
Rating:
5.0

Customer did not leave a comment.

Laura G. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Tracy H. 
Rating:
5.0

I changed my reservation to the Clark Fork location after having an extremely frustrating experience with the Uhaul on strand in Missoula. I called them to say I'd be there around closing, they refused to help me when I arrived. I was told they changed my reservation to Uhaul 24/7 app, which would not allow me to take the required pictures of my license. After trying for a entire hour and knocking on the door several times while the two employees ignored me despite being ten feet away , I gave up. Calling the national number was useless. Check the recording made for quality assurance . When the two finally exited the build and I asked for help again, they said “I can't help you” and drove off. This was the worst costumer service I have ever experienced! Why would Uhaul allow people like this to be customer service representatives? My experience with the Clark Fork location was the complete opposite. Thank you to them for being the example of what customer service means! Charles Page

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Make sure the dome light in the caro space is fully functional. Only complaint

Naomi H. 
Rating:
5.0

Same...very efficient and professional!

John B W. 
Rating:
4.0

Very pleasant lady check us in.

Peter R. 
Rating:
5.0

Customer did not leave a comment.

alex V. 
Rating:
5.0

Customer did not leave a comment.

Alan K. 
Rating:
4.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

I dropped off after hours so I didn't see anyone.

Robin L. 
Rating:
5.0

Customer did not leave a comment.

Neil M. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
4.0

Customer did not leave a comment.

Stacy W. 
Rating:
5.0

Customer did not leave a comment.

DERRIC I. 
Rating:
5.0

The gal at this was incredibly friendly and although my encounter with her was brief because I was returning a truck I would certainly recommend that location or use it myself should need arise.

DANA M. 
Rating:
5.0

Customer service was outstanding at clarkfork storage, would highly recommend.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

What a lovely experience. Trista was so kind and helpful. Thank you!

MARIA I. 
Rating:
5.0

Very helpful and friendly staff.

NICHOLAS D. 
Rating:
5.0

The most helpful Uhaul I have dealt with. The young lady that helped me knew what she was doing. From computer to helping me hook up. I am on oxygen 24 - 7 and she made it easy for me. Worlds better than the service in Wenatchee WA.

GERALD M. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
4.0

The young lady that helped us was accommodating and knew how to use the equipment and was very helpful. I would definitely use them again if I was in the Missoula area.

KIM B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WESLEY H. 
Rating:
3.0

Customer did not leave a comment.

Caroline B. 
Rating:
5.0

Very helpful in transferring our online order. Simple check in, and self checkout. Everything was really clean and easy to manage, GREAT location, nicest one we've been to and worked with.

ANGEL H. 
Rating:
5.0

Very quick and efficient return service.

Blair C W. 
Rating:
4.0

Missoula U-haul was fine. BUT>>> we had reserved a uhaul day before in Grangeville, Id so we could use to Missoula & back. Supposed to be $54.95. Went to pick it up and were told it would be $114.00 because we would have it 1-2 hours over the 24 hour rental!!! Uhauls fault, BECAUSE they were closed on Saturday, forcing us to pick it up on Friday when we only needed it on saturday for 10 hours. So we ended up getting a one way trailer from Missoula for $89 and were allowed to have it 2 days. YES!! 2 days for cheaper than the $114 Grangeville, Id wanted to GOUGE us for. PATHETIC!!

Terry L. 
Rating:
5.0

Agent was a pleasure to work with. She facilitated a flawless transaction and was very helpful

Robert E. 
Rating:
5.0

Customer did not leave a comment.

CAMERON LAVIK G. 
Rating:
4.0

Think I was double charged as there are two pending transactions on my credit card. She was having problems with the system. I will call tomorrow. Other than that great customer service.

CAROL W. 
Rating:
5.0

Customer did not leave a comment.

DARRYL H. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
4.0

Easy to find and easy in and out.

James V. 
Rating:
5.0

Dropped off after hours but has always been a great location, as I used it again.

Dave M. 
Rating:
5.0

The mobile app and website for returns, etc. needs to be fixed. could not use it for early return. But overall great experience.

John B. 
Rating:
3.0

Customer did not leave a comment.

Jordan H. 
Rating:
5.0

$ .69 a mile is a little steep. Other wise Clark Fork Storage is awesome to work with!

Joni L. 
Rating:
5.0

Fast and easy return

David W. 
Rating:
5.0

Great customer service!

Natalie D. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

Nikki was knowledgeable, helpful and friendly.

Kathleen B. 
Rating:
5.0

Could not have been a better experience.

Tucker M. 
Rating:
5.0

Costumer service was great

Ken K. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Excellent customer service.

Anthony C. 
Rating:
5.0

Easy to locate and drop off. Plenty of space.

Arron K. 
Rating:
5.0

Customer did not leave a comment.

Cindi H. 
Rating:
5.0

Customer did not leave a comment.

Nolen S. 
Rating:
5.0

Nothing. The drop off was very easy and quick. The person who did the drop off was excellent. I will be making several more trips to complete my move and I look forward to the experience.

HENRY S. 
Rating:
5.0

Customer did not leave a comment.

Cara F. 
Rating:
5.0

The only downside is having to stop to gas it up.

Thomas L. 
Rating:
4.0

Customer did not leave a comment.

Terry C. 
Rating:
3.0

Completed reservation on your website. Equipment I rented (furniture dolly) was unavailable at check-in which screwed up my entire move. Extremely cumbersome and time-consuming process to rent even after I spent as much time as I did on the website entering in my credit card information, driver's license number, type of vehicle, engine type, hitch configuration, etc. Person who helped me was super friendly and very professional.

Corey S. 
Rating:
5.0

staff was very helpful and exceptionally courtious

jim O. 
Rating:
5.0

Customer did not leave a comment.

Samantha S. 
Rating:
5.0

The young woman who helped me was Fantastic... a very pleasant person to work with!

Mary H. 
Rating:
5.0

Very nice people Good service Would recommend

Shawn H. 
Rating:
5.0

Keep up the good work!

Cary M. 
Rating:
3.0

Dirt lot, very small.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Holly F. 
Rating:
5.0

Customer did not leave a comment.

Kyra M. 
Rating:
5.0

With Walmart across the street, easy to buy the 7x4 for connecting the lights which I'd forgotten at home in another state.

ardis C. 
No reviews have been submitted for this location.

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