Customer Reviews for Clark Fork Storage
(U-Haul Neighborhood Dealer)

642 reviews

3505 Clark Fork Wy   Missoula, MT 59808
(On Clark Fork Way at N Reserve St)

(406) 728-5776

Location Hours

  • Monday:
    9 am - 12 pm / 1 pm - 5 pm
  • Tuesday - Friday:
    9 am - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(406) 728-5776

3505 Clark Fork Wy
Missoula, MT 59808
(On Clark Fork Way at N Reserve St)

Services at this Location:

Location Hours

  • Monday:
    9 am - 12 pm / 1 pm - 5 pm
  • Tuesday - Friday:
    9 am - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

GARY D. 
Rating:
4.0

Customer did not leave a comment.

Luann D. 
Rating:
5.0

Customer did not leave a comment.

Audrey T. 
Rating:
5.0

Customer did not leave a comment.

Sandra R. 
Rating:
5.0

Customer did not leave a comment.

ernesto R. 
Rating:
5.0

Customer did not leave a comment.

ernesto R. 
Rating:
5.0

Customer did not leave a comment.

Anthony J. 
Rating:
5.0

Customer did not leave a comment.

Dawn R. 
Rating:
5.0

I have nothing to report to improve customer service. We received excellent customer service:) Tanya

Tanya G. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth K. 
Rating:
1.0

Had a reservation made changed the date by 2 days and was call the day b4 and told I would have to travel to n hour and half one way to get a different truck when it was reserved in my town. There were three others sitting at a dealer that were round trip trucks that could have been a one way if you would make it so. They should be available for either if a reservation is made a month in advance instead of making customers scramble to get trucks or trailers from so far away or let them know farther in advance. Moving is stressful enough without having to deal with that Hassle the nite b4 when moving help is planned and arriving the day of at a certain time.

Stacy C. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Anna K. 
Rating:
5.0

Great customer service

Adam F. 
Rating:
5.0

Customer did not leave a comment.

tk A. 
Rating:
5.0

Customer did not leave a comment.

frank C. 
Rating:
5.0

Customer did not leave a comment.

RICARDO H. 
Rating:
5.0

Trista is fabulous! So helpful and accommodating

Andrew S. 
Rating:
5.0

The two young ladies who handled my pick up and drop off were well versed in the product, knew how to hook up the trailer and took care of a faulty disconnect very well.

RICHARD F. 
Rating:
5.0

Front desk was super helpful, courteous and I was impressed by the first class customer service!

Doug F. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Nickie was very nice and thoughtful

Roy S. 
Rating:
5.0

Great U Haul site. Gals there go above and beyond for the customer. THANK YOU!

Larry R. 
Rating:
5.0

Customer did not leave a comment.

Tim R. 
Rating:
5.0

Nothing at all. The service was excellent. I would return there for any truck or trailer needs. Outstanding. Steve Lantry

Steve L. 
Rating:
5.0

Customer did not leave a comment.

Caroline P. 
Rating:
4.0

At no fault to the location but the truck i rented leaked rain in and ruined multiple boxes and my king size mattress.

adam F. 
Rating:
5.0

Location was very easy to find and access was great. After hours drop off location had very good access even with a lot of equipment in the drop off yard.

Bernard M. 
Rating:
5.0

Customer service was exceptional! Very friendly and accommodating! We've used them multiple times now!

Kevin B. 
Rating:
4.0

I used the mobile option to pick up the truck, but the experience was great. The truck was clean and ready to go!

Todd B. 
Rating:
5.0

Customer did not leave a comment.

Lennie Z. 
Rating:
5.0

I have rented from this facility before. The customer service is the best. And dropping off this time was very easy.

James N. 
Rating:
5.0

The employee was extremely friendly and helpful. She helped make picking up a trailer easy and fun. Excellent customer service!

Simon H. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

This location was great! The lady at the desk was super kind and willing to help, very professional and easy to talk to.

Nicolas K. 
Rating:
5.0

Customer did not leave a comment.

Marvin S. 
Rating:
4.0

Dropped of after hrs. Had difficulty loading pictures to uhaul site. Was on hold for over 45 min . Tried uhaul live and got no response for 40 min. Finally gave up on you customer service. The Clark fork storage was very accessible and easy to find.

Trevor R. 
Rating:
5.0

This location was Awesome with customer service and helping us move!

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

TYREL S. 
Rating:
4.0

The speed rating on the tires is too low (40mph) and your return process did not work on the website. That was very annoying.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

Eduard P. 
Rating:
5.0

Just make it easier to talk to local facility instead of having calls go to a central location

Phoebe K. 
Rating:
5.0

More room for more supplies. Great location and helpfull.

Monte S. 
Rating:
5.0

The clerk was super friendly and helpful.

Benjamin M. 
Rating:
1.0

The online after hours checkin/drop off wasn't working. Couldn't confirm correct location via location settings on my phone. So spent an hour and a half on hold w Uhaul then another 30 minutes to figure out how to drop off my equipment without the online form. This is not a problem with the drop off location but of Uhaul and it's poor customer service and broken systems with no back up options. Unorganized and ill equipped. Will not be using Uhaul again.

Justin R. 
Rating:
4.0

This truck was problematic. It smelled like marijuana up to several feet away. Need to speak to Uhaul rep about this rental experience. The truck only had 20k miles, and I HAD TO REPLACE THE TAG LIGHT. BECAUSE THE TRUCK SMELLED LiKE WEED. Not a little like weed, but like someone had hauled ten thousand bales of weed in the truck. If we had been stopped by law enforcement at any point, all of our belongings would have been removed from the truck and we would have had to repack it. This was a massive liability on my part. I drove that truck 1700 miles, across five states, paranoid that I would be stopped or someone would report the truck to law enforcement. You can smell the marijuana with the door closed from several feet away! The truck also had electrical issues; just after the Kansas Turnpike tollbooth, in the single lane road construction, at MIDNIGHT, all lights and other electrical components began to blink. Again, another invitation for law enforcement to stop the truck, and discover it smelled strongly of WEED! At the drop off location, they were not concerned about our potential liability, or the fact that my entire wardrobe, including shoes and handbags, now smell strongly of WEED! They told me to contact Uhaul.

Wendy L. 
Rating:
5.0

Great customer service

Kim S. 
Rating:
5.0

Awesome and friendly service. Will definitely return.

Eduard P. 
Rating:
5.0

Everything was great!! Thank you

Richard P. 
Rating:
5.0

best u haul experience ever, very friendly and accommodating

WAYNE T. 
Rating:
1.0

The blankets you offer at check, it should be mentioned that they for rent, not purchase. You should also disclose all that you'll need to check your vehicle out/in, during after hours -electronically. The whole process was overly complicated, and took way too long, and it also took for ever to get to a live person on the help line!!

Desmond J. 
Rating:
5.0

The employee was very helpful and the only good part about this experience with Uhaul

Melissa W. 
Rating:
5.0

nothing

MICHAEL ERNEST R. 
Rating:
5.0

Customer did not leave a comment.

Todd G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Allen K. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

On a rare Missoula snowy day, I arrived at Clark Storage and was greeted by Trista who was fabulous! Drop off was easy and quick. A couple of days later we dropped off rest of equipment and again Trista was awesome! Thank You so much!

Len T. 
Rating:
5.0

Your online reservation system is horrible and the only way I'll use uhaul again is through direct communication with the distributor.

Kevin W. 
Rating:
5.0

I had an excellent experience. I will definitely use your service again.

Robbi E. 
Rating:
5.0

Customer did not leave a comment.

NIKKI K. 
Rating:
4.0

I had a very difficult time trying to pick up my truck online. I was outside for 25 minutes and the website kept timing out while verifying my information. I finally went inside and spoke with an employee who was able to complete the transaction with me.

ANGELA M. 
Rating:
5.0

The process was extremely easy and straightforward. The staff was nice and made you feel at home. I will definitely be returning to them if I ever need a U-Haul again!

Bryan H. 
Rating:
5.0

Trishay is a very pleasant and helpful U-Haul representative. I was completely satisfied with my rental experience from start to finish.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

KRISTA S. 
Rating:
5.0

The person that helped me was very friendly. I got there and realized I needed a bigger trailer than I reserved. She offered to help me locate a larger trailer at a different location. Luckily, one of the size that I needed came in from repair while I was there. She changed my contract to that one. My return was on a Sunday while they were closed and no one would be available to help lift it off the hitch. She offered to allow me to return it early Monday when there would be help. Luckily I returned it early and was able to find help to lift it off the hitch. Additionally, the office is very clean and organized. Definitely recommend this place

CRAIG E. 
Rating:
5.0

Customer did not leave a comment.

CARRIE D. 
Rating:
3.0

Be able to promise reserve not request equipment we ended up going with Penske truck and U-Haul trailer because you guys couldn't guarantee us a 26 foot truck and U-Haul! Turned out I was lucky I had a Penske truck reserved we would've been screwed

DEBORAH S. 
Rating:
4.0

Customer did not leave a comment.

Violet R. 
Rating:
3.0

It is strange to conduct business in someone's home.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

JAMAE N. 
Rating:
4.0

To be able to confirm that a truck will be there after it was reserved a month in advance

DAVID H. 
Rating:
5.0

Not the location in particular but U-Haul in general, I don't know why your mobile return was so confusing but I had to use 3 different browsers before I could get it to work.

Samantha H. 
Rating:
5.0

Customer did not leave a comment.

Jacob A. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

Margy B. 
Rating:
5.0

Customer did not leave a comment.

BILLY H. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

VALERIE H. 
Rating:
5.0

Customer did not leave a comment.

Alex A. 
Rating:
5.0

This location was perfect, no improvements necessary.

LORETTA A. 
Rating:
5.0

Easy pickup and drop off!!!Great service.

JERRY LEE F. 
Rating:
5.0

The woman that helped me at this location was the nicest person ever and very helpful. She new her job very well and ran the entire place. She gets a 5 star rating from me for sure. Office and location was clean and organized.

DWAYNE M. 
Rating:
5.0

The lady at this location was very accurate yes it was very clean we dropped it off at night and she called me the next day and told me everything was wonderful Outstanding location outstanding lady

lawrance T. 
Rating:
5.0

All people in customer service should observe the young women that helped me at Clark Fork Storage. She is very knowledgeable, helpful and extremely pleasant to work with.

JAMES R. 
Rating:
5.0

Friendly service and very helpful!

Coleridge H. 
Rating:
5.0

Person we worked with was helpful and informative. Not judgemental.

SUZANNE P. 
Rating:
5.0

Customer did not leave a comment.

Marla L. 
Rating:
4.0

Staff was very helpful and accommodating.

Bruce F. 
Rating:
5.0

Wonderful customer service

Adam C. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Nothing, great experience!

GARY W. 
Rating:
5.0

Customer did not leave a comment.

Ian O. 
Rating:
5.0

Excellent Service from the Staff

WILLIAM Q. 
Rating:
5.0

Customer did not leave a comment.

Marcia R. 
Rating:
2.0

Reserved the truck for 9AM, was in from out of town. So I had to wait at the facility for the truck to arrive, finally showed up at 1030. After cleaning and checkout, left at 1100. No offer for some rental prices removed just a ‘sorry' from the clerk.

Rick D. 
Rating:
5.0

I felt very comfortable dealing with the clark fork rental. everything was explained well and there were absolutely not problems at all!

Joann B. 
No reviews have been submitted for this location.

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