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edward s
Customer Reviews for Clarks Travel Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U-haul attendant was unable to assist or help hitching the trailer. She asked me to help her as she was not able to attach trailer to truck. I hurt my back while having to assist her. Either have someone there who able to correctly and safely dispatch/attach equipment or do not allow these locations to operate as U-haul representatives.
Kanver GThe center was attached to a convenience store/service station. U-Haul was definitely not the primary business. The attendant was very helpful.
Roger CI reserved a trailer 5 weeks in advance for a pick up 2 miles from my home. Two days before the reserve date, I was told that the trailer would not be there, but rather at a location 25 miles away. This is the 4th time this has happened. U-Haul had plenty of time to make sure that the trailer would be at the reserved location, but instead left it to me to drive the much greater distance to pick it up. Not right. And especially disconcerting that I didn’t speak the language at either the pick up or drop off locations.
E JSame as the location where I rented the truck. Very helpful person.
OMAR OAll was good thank you.
roldflo AThank you
CURTISS AStaff was helpful but it's not a great location. She was responsive and helpful.
Mark OLady who checked me in was helpful.
Gregory JI wasn’t able to take the trailer and have been reimbursed. I wasn’t aware that i needed to equipment installed in order to take the trailer I think that this information should be made available.
Carlos OI didn't get my email confirmation of return/receipt. Can someone still send me one?
Fabian AThe lady at the counter was very helpful, friendly and kind. She answered all of my questions and the process was super quick and easy. The supervisor and helper who attached my trailer to the vehicle was also friendly and did a great job. I was in and out pretty quickly! The area is a little sketch, but I am from the area and felt comfortable there. If you are an out-of-towner, you may feel uncomfortable with the location but I felt safe the entire time.
Lindsey BIt was a very good customer service,
Alberto NRight side mirror was broken when received, didn’t hinder driving experience though
Addam CI didn’t even see anyone. She was not there, I leave keys gas station
HUSEYIN IThe UHaul Varner Rd location at the foot of Washington Street decided to randomly cancel my 9.30 am reservation on 12/16 AFTER I received your text confirmation the prior day. The very disinterested representative said the cancelation was done 'by a UHaul representative' with no further explanation. When I explained that my need for a truck was urgent, she deigned to make a replacement reservation for me at Clark's Travel, which she said was 'just down the road' when in fact it was a 20 minute drive away. On a positive note, Magui of Clark's Travel totally understood my situation and gave me EXCELLENT customer service. I'll be remting my UHauls from Clark's Travel in the future .
Catherine MShort staffed. One guy just sitting around doing nothing while I waited…Didn’t get a receipt. What was sent via email had a broken link to my receipt. No one on site to take van back in.
Steven RThe change in pick up locations seemed to mess things up. New location was not ready for me, took an hour to check out. Nice people though :)
randy fThere are no signs to show customers where they parked these trucks, a gas station and a diner DOES NOT EQUAL/SAY TO RETURN YOUR 26FT TRUCK IN THE BACK. NOY HAPPY WITH UHAUL AT ALL. TRUCKS ROAD LIKE THERE WAS ZERO SUSPENSION., BUT AC WORKED
LARRY MLadies were awesome.
Eric TVery friendly and professional. Made pick up and drop off very quick and easy. Thank you
Richy CSomeone from corporate needs to go in and evaluate this location.
Judith SThe staff was very helpful. I did a 3am drop off, and a staff member greeted me in the parking lot and gave me a very nice welcome and it was awesome. Customer service. Wow. Thanks!
Kuo-Hau FThere was less fuel in the vehicle than the contract said , only barely 1/4 of a tank. This location is at a gas station so it would be nice to pick up a truck that didn’t immediately require filling. I informed staff and they did not make any concession even though I returned it with over 1/2 a tank. Truck was dirty with broken cardboard boxes and bags in the cabin and the cargo part also needed sweeping out before I could load anything.
Michelle WIt was busy, a bit chaotic. The keys were handed over with only a verbal acknowledgment of receipt. But it was an easy location to drive into.
RALPH OWas meant to pick up truck in Palm Desert, received notification the day before that I needed to go to Indio about 15 miles away. The location was confusing and street detours not good.
KATHI WHave someone on site who can help you check out.
John VIncredibly confusing drop off. I was also overcharged for gas as I refilled right before dropping off and put even more gas in the tank than what I picked up and was told I needed to refill at.
Kira SOlga was friendly and helpful.
ERIK LSimple, easy good service
Michael RStaff treated us wonderful, the vehicle it self was great easy to drive and responsive. Would recommend for other to use the uhual vehicle.
Obed LCenter added extra charges. I returned vehicle with more gas than i received it with and she charged me for more gas. Total bill was $ 50 more than i was quoted. Would not rent here again
Rick LMini-mart, gas station location was a little confusing, as there were multiple business operations going on at the drop-off site.
Kelly AEmployees are very rude
Celina SI did not see anyone on this location, I self checked out. I rated Excellent so I could complete /close this format :)
Gabriel SThe person that was suppose to assist us with the return was not there. We waited 15 minutes, with no guidance on how to return the truck. After 30 minutes she took our keys and told us to go. Very frustrating and unprofessional!
Jeany LPoor communication upon return, did not go out and check vehicle with me. No receipt of any kind or confirmation of return.
John MIt’s a gas station…u could tell they were bothered by the U-Haul part of their job…also recorded the fuel level wrong.
michael sIt's just a drop off point...someone did come out to get the key but that's about it.
annette aEmployees are terrible
Jeffrey CJust come out and verify that equipment is returned, got called three hours after I returned because it was not checked in plus a furniture dolly was lost, luckily I was not charged. Could improve costumer service.
Edgar PNothing you guys were great I love the good customer service and how easy it was and how fast I was in and out
Marylu GIt would have been nice to hear "thank you for renting from u haul".
Mark KSeedy area, lots of traffic. Clerk was quick in completing the rental agreement and emailing receipts.
Richard WOlga was very nice and helpful.
Michelle AGreat service
Don FThe rate per mile is a bit high! I think if you pay for the coverage on the truck Incase of any accident the rate per mile should go down!!
Reina FFast, professional and easy. Loved the easy check in.
Clayton SCharged me a cleaning fee for a uhaul that I swept and cleaned out that by the way was given to me in worse condition
James PNothing. The employees at Clark’s were courteous and professional. The 26’ truck I rented was very clean and ran great. I even left my cell phone in the truck and they got it back to me. Thank you all
Lance S