Customer Reviews for Clarks Travel Center
(U-Haul Neighborhood Dealer)

398 reviews

82233 Indio Bl   Indio, CA 92201

(760) 347-8570

Hours

  • Mon–Fri
    9 am–5 pm
  • Sat–Sun
    9 am–12 pm

Services at this Location:

Contact Us

(760) 347-8570

82233 Indio Bl
Indio, CA 92201

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Sat–Sun
    9 am–12 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ALBERTO G. 
Rating:
4.0

Customer did not leave a comment.

Earl L. 
Rating:
3.0

Customer did not leave a comment.

James G. 
Rating:
4.0

Customer did not leave a comment.

Roger D. 
Rating:
3.0

Customer did not leave a comment.

Steven R. 
Rating:
1.0

Employees/owners were vey rude, dismissive; evidently the place is also a prostitution hang out. Saw activity outside and was advertised on a sign on the wall.

Bob S. 
Rating:
3.0

Customer did not leave a comment.

Christopher A. 
Rating:
4.0

There is no dedicated person at the uhaul desk. You go to the convenience store in front of the building to get a person to come to the u haul desk.

Dennis S. 
Rating:
4.0

It was a little confusing in the beginning because I could not find a person to help me , I didn't see instructions to make a phone call to get assistance so I was back and forth looking for assistance. I decided to call the number and a person answered and said she would be right over. Once we got the ball rolling, it worked out ok

brenda P. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
1.0

Ghetto - u haul reservations and scheduling sucks

jcob S. 
Rating:
5.0

Customer did not leave a comment.

Jesus A. 
Rating:
5.0

Customer did not leave a comment.

Maribel R. 
Rating:
4.0

Customer did not leave a comment.

George C. 
Rating:
3.0

The rep who helped me was extremely nice. This place is really weird. It's a launder-mat / gas station. Very doggy looking place.

Ted C. 
Rating:
1.0

Customer did not leave a comment.

Roy H. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Everything was perfect! Thanks!

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Debbie L. 
Rating:
5.0

Customer did not leave a comment.

Douglas A. 
Rating:
5.0

The customer service was excellent in both places. Thank you 😊

ruben S. 
Rating:
3.0

Customer did not leave a comment.

robert G. 
Rating:
2.0

The office was located inside a laundromat so it was a bit confusing. The young lady working did a great job getting me on the road.

Miguel M. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
1.0

Okay to start from the beginning once we arrived at the store they had me go to a completely different set of the store then where the sign was. They were very unprofessional at the beginning she said oh I'm sorry I don't even think we have your truck I don't know if she was playing around or what but I did not take that funny at all. After that she had said that we do not accept cash or debit cards which once we got off the phone with U-Haul they told us it was fine to Global Cash. When she comes out sexy car and everything then give me the keys and we take off okay so we we got kind of f****** the situation we were moving out somewhere and at the last minute they told us not to go so we called U-Haul asked if we could you know do a change of the rental they said no we understood. Then we requested a day and then another day as we did that we were constantly asking about the price because we are on a fixed income at the moment being evicted we had to make sure we had cash. So we even have screenshots and everything them telling us it was going to be 2995 a day. So we got to we went ahead and got the extension on the U-Haul so we would be able to find a motel and a storage unit to take this too because we are not going to leave it at stores and just get our stuff thrown away. So then when we go back we find out they're trying to charge us 200 and something worth of fees because of us returning Italy. This is why we constantly asked the person on the phone that call from U-Haul if this was going to be the total price has he ensured us she ensured us that that would be all. And on top of that lady would have not let me know Eve unless I gave her collateral when she said collateral and I was like what am I buying drugs she was like no I just am a very trusting person and do not want to be put in a bad situation again. So when I said no she said well I'm going to have to take legal action and call the cops and your wife was was the one that rented it so they would be looking for her. Me I love my wife I don't want her to go to jail so of course I gave her my cell phone not knowing that she wasn't allowed to do that. I just want everybody to know Clark's on the boulevard the U-Haul rental / car wash laundromat so now because of all this we are nearly broke I have about maybe $15 left in my pocket thank you you how you been a great help f*** you by a dancer long alert

Monica T. 
Rating:
3.0

Was tough to find the entrance

Andres A. 
Rating:
3.0

Customer did not leave a comment.

Alan K. 
Rating:
3.0

No communication

kelly W. 
Rating:
1.0

The person said he might not be able to check in my uhaul Saturday but would the next day and would make a note of this. I was still charged a full extra day which I am disputing since I returned the truck on time.

Samuel P. 
Rating:
1.0

No Uhaul employee present to accept rental return. Then was called being accused of not returning my rental. The service at this location is poor and unprofessional. Will not be going here again

ANGELISA S. 
Rating:
3.0

Customer did not leave a comment.

Brian H. 
Rating:
2.0

Customer did not leave a comment.

Clover M. 
Rating:
4.0

Customer did not leave a comment.

RUSSELL K. 
Rating:
5.0

Customer did not leave a comment.

Rachel F. 
Rating:
5.0

The lady that was helping me was super nice and helpful. I really appreciate her help

shannon E. 
Rating:
3.0

Customer did not leave a comment.

Jamie R. 
Rating:
3.0

It's in the back of a laundromat where you had to go meet the attendant in the front of the gas station because they have to multitask between rental returns, helping gas station cashier, and cleaning out trucks. Also Need better signs letting customers know the office is inside the laundromat. My Uber driver even asked "is it really inside the landromat?" Had to track down someone to help me at my appointment time As well. The employees were really great and friendly so that made me less frustrated it took 20 min to get assistance.

william P. 
Rating:
5.0

Amazing helped me when i was in desperate emergency and needed a truck to move fast. Thank you

RYAN C. 
Rating:
1.0

The larger lady who rented us the truck was very rude and inconsiderate. I felt she discriminated myself and my children. Need to hire people with personalities and people skills. She should not be in a customer service position of any kind.

NICOLE E. 
Rating:
1.0

You need a different person at check in. Unbeknownest to me on the form from my reservation, the address applies to a laundromat, a gas station with large convenience store and a restaurant. Trucks were outside on two different sides of the building. I had no idea where to check in for the truck. There are uhaul signs in multiple locations on the building which has these different businesses. I first went in the laundromat, didn't see anyone, then went in the gas station store, then walked around the trucks outside. I called the phone number on the reservation form, but was cut off by someone that answered the phone. When I called back, no one answered the phone. Luckily, someone walking outside told me to go back to the laundromat. A guy inside the laundromat directed me to a woman in an office who was sitting at her computer. She was not visible when you go into the laundromat. She told me I was late and almost lost the truck with a nasty attitude. I was at the correct address at 3:50pm (my reservation was for 4:00pm), walked around as I mentioned above for about 15 minutes, so she considered me about 5 minutes late and ridiculed me for this. She gave me the key, but didn't tell me where the car was, didn't give me any paperwork, so I did not have the license plate. Recall the trucks are in 2 different sides of this building. Eventually I found the truck that the key unlocked. It was about the 6th truck I tried the key in. Are you kidding me? My 95 year old mom is now hospitalized and I went to her house in Palm Desert to get stuff for her and I have this encounter. I would never rent or do business with anyone at this address. I would try to rent a truck from any other company if possible.

kurt O. 
Rating:
5.0

Customer did not leave a comment.

Cisco E. 
Rating:
1.0

Office is in a laundromat with a tiny UHaul sign on the side of the building...office was closed and the telephone # in pencil on a scrap of paper taped to the window was no longer in service. Other note says to go around to the gas station on the other side of the building...It took 20 minutes to get someone to the laundromat. Old computer and slow as snail...truck was under a tree and bird shit and pine needles and dirt covered windows and mirrors...I pulled it over to the gas pumps and cleaned all surfaces.

Woody D. 
Rating:
3.0

When we went to pick up the truck it had not been returned on time and was almost an hour late. The Uhaul agent was very competent and apologetic which I really appreciated.

Gwenyth R. 
Rating:
3.0

Customer did not leave a comment.

Liborio V. 
Rating:
5.0

Customer did not leave a comment.

SALVADOR G. 
Rating:
5.0

Customer did not leave a comment.

Maria P. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

Online reservation system is a joke! Booked online and then had to go to 3 different stores to get the trailer I had reserved.

Jon O. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
1.0

Returned truck with 1/4 tank as directed. Clerk was "too busy" to verify fuel. I provided photo of fuel gauge with my phone, clerk agreed, tank was 1/4 full. Clerk would not give me receipt, again "too busy" and would only email. When email receipt received, it was noted tank was 1/8 full and I was charged the $43.50 which should have been a credit. Very disappointed with service.

Matthew F. 
Rating:
5.0

Mr Perez really helped me out with the right truck. It was a great service

Andres T. 
Rating:
5.0

Great truck, too! Modern dashboard, lots of power!

Robert L. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
3.0

Customer did not leave a comment.

STAN S. 
Rating:
3.0

Existing trailer minor damage had not been recorded. Nearly resulted in additional fees to me.

John L. 
Rating:
5.0

Customer did not leave a comment.

Rosemary L. 
Rating:
1.0

Completely disorganized location. Messy office INSIDE of a run down laundry mat. The first truck we were given the back gate did not open. IT TOOK ONE HOUR 30 minutes to even get to that point. When we asked the girl if she could extend our time since it had taken so long and the truck was inoperable she made a snide remark. And no bathrooms. WILL NEVER USE THIS RUN DOWN LOCATION AGSIN.

NOLAN B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS Z. 
Rating:
5.0

Customer did not leave a comment.

ARAZELI F. 
Rating:
3.0

Adequate but not overly friendly, businesslike and going through the motions. I don't even think they said thank you?

Tim L. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE M. 
Rating:
3.0

The Uhaul sign is on the laundry mat but there is no one there, the gas station seems to be the right place to go and she was helpful

JOHN S. 
Rating:
5.0

Excelente

alfonso L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH O. 
Rating:
1.0

The Uhaul is part of very large service station/laundry mat / restaurant Lacking signage as to where to check out the equipment I went into the gas station After some time and much confusion I was to walk around the building to Laundry mat The only uhaul signage there or inside was couple of night drop boxes No office no personnel I was about ready to give up when women appeared and I was able to pick up the truck The return was just as much trouble and I finally just handed the key to one of the gas station people and left!!!!!!

RON D. 
Rating:
1.0

The service was horrible. We waited an hour just to get the key.

James F. 
Rating:
4.0

Customer did not leave a comment.

Sharon K. 
Rating:
4.0

Customer did not leave a comment.

Ron W. 
Rating:
3.0

Customer did not leave a comment.

DARLENE N. 
Rating:
1.0

Windshield and mirrors were dangerously dirty and water spotted , very difficult to see out of especially with sun reflecting off windshield. Nobody told me I was going to a laundromat, nodody from UHaul was there only a person doing laundry… so ridiculous! Vagrants hanging around entrance to and inside laundromat. I had to call UHaul to get someone there to give me truck.. never again!

Luis G. 
Rating:
3.0

The trailer was infested with small black sugar ants, we didn't realize this till we were halfway through loading it

evan C. 
Rating:
3.0

I tried to use ride share to pick up my truck at 8 am but it didn't work. The sign and website said U-Haul opened at 9 am so I waited in my car as it was in a laundry mat in that back of a gas station. People were inside and as I walked in to check again around 8:30 the office was open and the attendant was already helping someone when I had been waiting for 30 min. There need to be a designated sitting area or line system to let people know who was next in line

ERIC T. 
Rating:
3.0

Customer did not leave a comment.

MARLON P. 
Rating:
5.0

Live the help from Johana . Great service

DORA P. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

SHERYL T. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
3.0

No U Haul signage on road at location. Office in laundromat behind gas station. Drove by location multiple times before I saw trucks behind building.

THOMAS C. 
Rating:
1.0

Apparently only one person does the uhaul rentals here and they called off on the day i was to pickup my uhaul. Took over an hour and a half for them to get there and finally give me my truck.

Nicholas D. 
Rating:
2.0

Glad we had the mobile drop off option here. But when we did engage with the personnel they were not very helpful.

Ann B. 
Rating:
3.0

I MADE RESERVATIONS TWO WEEKS AHEAD OF PICK UP DATE AND THE DAY OF PICK UP I WAS SEND TO THREE DIFFERENT U-HAUL LOCATIONS TO GET A TRUCK.IT PUT ME BEHIND ABOUT THREE HOURS FROM MY ORIGINAL PICK UP TIME.I AM REQUESTING A REFUND OF AT LEAST HALF WHAT I PAID FOR THE TRUCK RENTAL,MILEAGE AND GAS.

RICHARD B. 
Rating:
5.0

Very nice people.

DOUGLAS D. 
Rating:
3.0

It's in a laundromat but we got what we needed for our move. The truck was great. Ten foot one. Olga was very patient with trying to get our paperwork updated with the quoted price Whitney gave me. It was only a $2 difference so no big deal... we shouldn't have wasted five minutes on it. All worked out fine.

Ernest M. 
Rating:
5.0

Excellent customer representative to assist me

Robert J. 
Rating:
4.0

Customer did not leave a comment.

Jesus A. 
Rating:
5.0

Customer did not leave a comment.

Vanessa C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
3.0

Not enough help

Vib V. 
Rating:
5.0

Very informative info from Mike the employee who set me up with the truck. I compliment Mike for his professional manner and hospitality.

Thomas P. 
Rating:
4.0

Customer did not leave a comment.

Mario L. 
Rating:
5.0

Customer did not leave a comment.

Lucy C. 
Rating:
1.0

I returned per instructions called to verify my return. Office was in laundromat and empty despite being assured they were open. Left contract&keys in drop and have been told since that I will be charged for not properly completing on line drop off form

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

AMY L. 
Rating:
5.0

Raquel was great

Judd F. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER D. 
Rating:
2.0

Received a call 30 minutes ahead of my pick up informing us that truck size was not available. Told us to go to another location and truck was guaranteed to be available. Got to new pu location and they claimed we had no reservation and go to original pu location. Finally they found the reservation and we got a truck. Very frustrating that Uhaul takes reservations on trucks they really dont have. Got to be a better way.

RYAN W. 
Rating:
1.0

The drop off was fine. My original was closed as were the other 3 I tried. No communication between drop off and dispatch

RICKY LEE D. 
Rating:
3.0

It is not an actual office, costumer service great, but hidden in a public laundrymat

Gustavo T. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Have some body clean them from the inside

Miguel C. 
No reviews have been submitted for this location.

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