The manager seemed unprepared for my arrival and made me wait 30 minutes before giving me the van, and still the van had not been cleaned before they gave it to me. I would not rent from this UHaul location again.Genevieve D.
Customer Reviews for Classic Detail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was dirty when I picked it up , and you have nerve to charge Me to clean it . I will find another company to rent from ,JOSEPH M.
Customer did not leave a comment.ANSINU M.
Bad customer service I was there. Pick up my van for 4 hours when I check out it's was clean and fill out the gas and no accident at but still they charge me $20 for no reason. I want, he check my van ,make sure everything okay but he didn'tMd R.
The owner of the location seemed nice, but arrived 30 minutes late after my time of 10:00am.Jasmine H.
Customer did not leave a comment.TRISTANA D.
I was charged 80 miles which is not right, I only drive less than 15 mileslei S.
I was satisfied with the service. We were late but your man was there.JAY S.
This written comment is about U-Haul itself not Classic Detail they were great to work with but U-Haul was horrible. First they waited until the morning of picking up the truck to let me know the guaranteed location I was scheduled to pick up the truck at initially which was 10 minutes from my house did not have the truck because the last customer decided to drop off 2 hours away. They offered me a 15' when I needed a 26'. After being on the phone for over an hour they located a 26' in Philly because of all the delays I had to pay 3 people who were helping me move my stuff an extra $180 to stay while I had to go get the truck in Philly plus had to pay tolls to get there and contacted your customer service department to see if U haul would compensate me for some of the extra costs I occurred due to no fault of my own they said a regional manager would call me never happened emailed you but never heard back. Not sure why you have a customer service department by my estimation there is no service that comes out of it. Renter beware of the tricks U- Haul can play with you they will leave you in a mess with no solution unless you fight back.John M.
Who ever is in charge of that location that I met was not a good business man, he treated me poorly. After I returned from my trip with the truck, I drove in to the location and packed the truck, he refused to take the key from me stating that I should pack truck on the side of the street where I took it. I begged him to please do that as it is part of his job, he replied that he has other stuff to do and left me . I have to manoeuvre in the in coming traffic and packed where he wanted the to be packed on the side of the street. To me, the trucks are not not to be packed on the side the the street .Amadu K.
The manger was very helpful with my reservation when a problem occured which he quickly resolved. He was very respectful and made sure that out van was spotless. If I need a van or truck again I will most definitely use the Uhaul at the Elmwood location .Carolyn C.
U haul needs to overhaul their check in system to return their vehicles. I've been taking pics the whole night of the odometer and fuel gauge to record what i had use to no avail . I got frustrated and left the keys in the box as told . The truck smell musty and have a scent like someone who was homeless slept in it .Andre S.
Customer did not leave a comment.Donald A.
The vehicle and the service were great. This location is also a car wash, and there is no check in counter. Everything is done via the internet. This is fine, but I would give a higher rating if the location had a dedicated office/counter for UHaul service.Erik W.
Customer did not leave a comment.JAMES J.
Customer did not leave a comment.Boyce J.
Customer did not leave a comment.Kia B.
Customer did not leave a comment.Kizzy G.
Once a customer picks the vehicle to rent. Send a short tutorial of the features of that vehicle. I didn't know it had a reverse camera in the rearview mirror until I return it to the lot.Alfred C.
I was sent to 3 different locations the morning I needed the truck. The first location sent me to another location. At the next location I had to wait on the phone for a half hour to be sent to a third location which was completely out of the way and added unnecessary mileage to the trip. No one called me a day or two before like they said they would to confirm everything and when I called to confirm of course it ended up being the wrong location that I was given. At the third location I was able to get truck and the staff was nice and the truck was clean. But the unorganization with U-Haul was something I never experienced years ago when renting a truck until now.Lisa B.
Everything was good. Service was prompt. Gentlemen was professional and courteousJoanne R.
Customer did not leave a comment.Dakota F.
Your mobile pick up and return doesn't work Don't move people to far away u haul locations because you don't have their equipment ready and then CHARGE THEM EXTRA for the extra mileage incurred. Ridiculous.Brandon S.
Customer did not leave a comment.RAFAEL O.
$20.00 per day, bur charged me $30.00 instead. Also changed me for the â›½ fuel in the maximum full refill, while it was not full the tank at a time I took out the truck ðŸš’. I even fill gasoline to the same level when got it out on the road. Why I have to pay for the gas â›½ that I didn't use it. Also over charged me for the mileage too. It's not cheating, it's robbery.Narom U.
They have the worst customer service. When I showed up for my pickup the own and only U Haul employee was not there. There is a car detailing shop that shares the same lot and office. One of the car washers has to call the owner. The owner had me pay for the rental before he arrived. I than found out the key was not in the office. The owner had it on him. The owner showed up at 11:15 AM. My pick up time was 10:30 Am. Than when I dropped the van off I did not know I had to record the mileage. Once again the owner was no where to be found. The car washer who took the keys from me would not let me get back into the car to look at the mileage. I seriously question the professionalism of UHual as a company.Bruce T.
They over charged me basically stole extra 85 dollars from me no answer when I called I had to get my credit card company to remove chargesAngel S.
Customer did not leave a comment.Anthony A.
Customer did not leave a comment.Kyla W.
wrong reservationPapa F.
Very good serviceSeny S.
This is probably the worst U-Haul location that I've done business with. The representative that I dealt with didn't seem to know how to do their job. Also, the truck that I rented was not sanitized. Lastly, the representative was not there when I went to return the truck. Even though it was during their hours of operation. I didn't feel like waiting around so I drop the keys in the lockbox. I was charged an additional $20 for this which is absurd. I will never do business here again.Daniel P.
No suggestionBruce B.
The cab of the truck smelled heavily of Marijuana and I paid for a dolly and furniture pads that were not provided. I will not only never recommend uhaul again but I will actively discourage others from using. Our pick up location was changed two days before our move and we had to drive 40 minutes away to pick up our truck in a bad location. When we got there they told us the truck wasn't ours and it took 40 minutes (in a bad location) for them to figure it out. We always use uhaul when we move but never again.Andrew W.
Customer did not leave a comment.Thomas L.
All the materials ordered were not available. Also, I never received my refund.Kiana W.
I was pleasantly surprised by the simplicity of the process. The owner was a expeditious and professional.Susan H.
Customer did not leave a comment.Latiesha F.
The Agent needs a iPad or a tablet so that it makes processing customers check-in fast and comfortableMoses B.
Give the reservation they request & do not charge for something that was never given - furniture pads.Cameron A.
The owner of Classic Detail was very helpful and went above and beyond to see our rental went smoothly. It was refreshing to have a person that wanted to see our trip go safe and secure. Thank you very much. Please know we appreciate the extra effort.STEVEN B.
Waiting roomWillie O.
Just had a little problem returning truck through the app.Kenneth C.
Customer did not leave a comment.Thomas L.
I originally reserved a smaller truck at a location I could walk to from my apartment in philly, but the type of truck, and location changed without any notice to me whatsoever. The truck I picked up Was a 26ft truck (too big for anyone Without a CDL to drive on tiny Philadelphia streets) had a dead battery, and no gas in the tank. After an hour of waiting, the guys Figured out how to jump start it, and told me I had to go to the gas station next door right away. After I got gas, I drove to my apartment, where I was loading my furniture. A u-haul mechanic came out to me and replaced the battery on the spot, and ensured that there would be no further issues.Robert B.
Customer did not leave a comment.Ricardo B.
I had chosen to do a 24/7 online pick up for 9:30AM. However when I arrived, the owner of Classic Detail told me he was picking up another truck and my van would not be available until 10:30. He did not leave the Uhaul key in the lock box like he was supposed to, and I ended up waiting an over an hour and a half to pick up my truck. Because I had already started the online check in process at 10:00 AM when I arrived, the Uhaul app timed out and I couldn't complete the fuel/odometer picture part, and I now have to dispute a fuel charges because Uhaul is saying that I did not fill the tank back to where it was supposed to be. This was unacceptable service.Taylor C.
Customer did not leave a comment.Karimah B.
Accommodating, Service oriented, friendly. No wait time. Walked in verified my info, inspected the vehicle...and that was it. I've been to other locations and it was long waits and them they didn't have the vehicle i ordered. I would definitely recommend this site!Aleeshamonae D.
This location was very confusing as there were no signs indicating it was a Uhaul pickup. We had to call to ask where to go and the representative told us to go to the car wash to pick up the trailer, even though the actual facility was up the road. They also did not have the proper wiring for the lights, so the employee made us follow him with the trailer in tow to get the additional equipment. We felt very uncomfortable and stressed during this process.Christopher D.
Customer did not leave a comment.Amber W.
Really nice truck , comfortable and safe .Anya S.
Customer did not leave a comment.Daniel F.
Customer did not leave a comment.Latoya B.
Service horrible location horrible U-HAUL is horrible will NEVER use the service again!!!Charles C.
Customer did not leave a comment.Emily D.
Customer did not leave a comment.Christopher V.
Allow for trailers to be returned to a different location than the one you picked it up at. This is convenient and would, in my opinion, generate repeat business.Donald S.
Customer did not leave a comment.Patricia P.
STAFF WAS VERY PLEASANT. ANY QUESTION I ASKED WAS EXPLAINED. THANK YOUAnnita B.
Customer did not leave a comment.Akira B.
Customer did not leave a comment.Naomi G.
More lightingAlejandro I.
First , you to make sure locations to pick up truck be open , I when to 3 locations to get my reservation truck ,second , assistant lady who works for Uhaul tell me I'm sorry about inconvenience and suppose she give 20 extra miles and 50 dollars safe move And when return truck I have to pay more money the whatever rate was on the beginning the toll me 147 for 11/2 to 11/4 and I pay more the 250 whit the gas bad servicejan carlos V.
Customer did not leave a comment.Foday D.
Don't charge overElhadj Ibrahima B.
Customer did not leave a comment.Narith B.
Customer did not leave a comment.LeighAnn H.
No one was at the site at the time that pickup was scheduled. Note that there U-Haul's server was malfunctioning at the time, and this may have contributed to the lateness. This was not well communicated. The actual trailer connection and condition of the equipment was all very good.Leon Z.
Customer did not leave a comment.jani B.