Customer Reviews for Classic Detail

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Classic Detail

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Kiana W.
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All the materials ordered were not available. Also, I never received my refund.

Susan H.
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I was pleasantly surprised by the simplicity of the process. The owner was a expeditious and professional.

Latiesha F.
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Customer did not leave a comment.

Moses B.
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The Agent needs a iPad or a tablet so that it makes processing customers check-in fast and comfortable

Cameron A.
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Give the reservation they request & do not charge for something that was never given - furniture pads.

STEVEN B.
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The owner of Classic Detail was very helpful and went above and beyond to see our rental went smoothly. It was refreshing to have a person that wanted to see our trip go safe and secure. Thank you very much. Please know we appreciate the extra effort.

Willie O.
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Waiting room

Kenneth C.
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Just had a little problem returning truck through the app.

Thomas L.
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Customer did not leave a comment.

Robert B.
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I originally reserved a smaller truck at a location I could walk to from my apartment in philly, but the type of truck, and location changed without any notice to me whatsoever. The truck I picked up Was a 26ft truck (too big for anyone Without a CDL to drive on tiny Philadelphia streets) had a dead battery, and no gas in the tank. After an hour of waiting, the guys Figured out how to jump start it, and told me I had to go to the gas station next door right away. After I got gas, I drove to my apartment, where I was loading my furniture. A u-haul mechanic came out to me and replaced the battery on the spot, and ensured that there would be no further issues.

Ricardo B.
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Customer did not leave a comment.

Taylor C.
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I had chosen to do a 24/7 online pick up for 9:30AM. However when I arrived, the owner of Classic Detail told me he was picking up another truck and my van would not be available until 10:30. He did not leave the Uhaul key in the lock box like he was supposed to, and I ended up waiting an over an hour and a half to pick up my truck. Because I had already started the online check in process at 10:00 AM when I arrived, the Uhaul app timed out and I couldn't complete the fuel/odometer picture part, and I now have to dispute a fuel charges because Uhaul is saying that I did not fill the tank back to where it was supposed to be. This was unacceptable service.

Karimah B.
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Customer did not leave a comment.

Aleeshamonae D.
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Accommodating, Service oriented, friendly. No wait time. Walked in verified my info, inspected the vehicle...and that was it. I've been to other locations and it was long waits and them they didn't have the vehicle i ordered. I would definitely recommend this site!

Christopher D.
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This location was very confusing as there were no signs indicating it was a Uhaul pickup. We had to call to ask where to go and the representative told us to go to the car wash to pick up the trailer, even though the actual facility was up the road. They also did not have the proper wiring for the lights, so the employee made us follow him with the trailer in tow to get the additional equipment. We felt very uncomfortable and stressed during this process.

Amber W.
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Customer did not leave a comment.

Anya S.
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Really nice truck , comfortable and safe .

Daniel F.
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Customer did not leave a comment.

Latoya B.
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Customer did not leave a comment.

Charles C.
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Service horrible location horrible U-HAUL is horrible will NEVER use the service again!!!

Emily D.
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Customer did not leave a comment.

Christopher V.
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Customer did not leave a comment.

Donald S.
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Allow for trailers to be returned to a different location than the one you picked it up at. This is convenient and would, in my opinion, generate repeat business.

Patricia P.
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Customer did not leave a comment.

Annita B.
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STAFF WAS VERY PLEASANT. ANY QUESTION I ASKED WAS EXPLAINED. THANK YOU

Akira B.
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Customer did not leave a comment.

Naomi G.
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Customer did not leave a comment.

Alejandro I.
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More lighting

jan carlos V.
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First , you to make sure locations to pick up truck be open , I when to 3 locations to get my reservation truck ,second , assistant lady who works for Uhaul tell me I'm sorry about inconvenience and suppose she give 20 extra miles and 50 dollars safe move And when return truck I have to pay more money the whatever rate was on the beginning the toll me 147 for 11/2 to 11/4 and I pay more the 250 whit the gas bad service

Foday D.
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Customer did not leave a comment.

Elhadj Ibrahima B.
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Don't charge over

Narith B.
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Customer did not leave a comment.

LeighAnn H.
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Customer did not leave a comment.

Leon Z.
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No one was at the site at the time that pickup was scheduled. Note that there U-Haul's server was malfunctioning at the time, and this may have contributed to the lateness. This was not well communicated. The actual trailer connection and condition of the equipment was all very good.

jani B.
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Customer did not leave a comment.

ibrahim D.
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Excellent

No reviews have been submitted for this location.

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