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Jawanna Wiley
Customer Reviews for Classic Game Rooms
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The picking up the uhaul was annoying. It was raining. No covering and it could not pick up much location. After several attempts. I finally got it
Monique HancockJosh and Jason are great, I always rent my trucks here!
Jason GrindleThese men really take care of their local customers thanks
CARIDAD RODRIGUEZUnfortunately, I cannot recall the name of the individual who helped me. However, he was very pleasant and helpful. We rented a 6x12 trailer to move our daughter into an apartment. There was sufficient space for everything we needed to move which required us only one trip.
Kevin YeomansYour checking in and out process, all the questions are totally difficult to answer if they already know about their trucks. I can see mileage, fuel, but taking pictures of interior, outside, driver/ passenger, etc is a little too much. It was an experience I didn’t see coming considering I’ve never had to do this before.
La Frenchie JohnsonGreat place to rent from
JOHN LANGSTONI have nothing negative to say about what you can do thanks for the help
Angelique MorganNothing at this time...
JAMES WILLIAMSI have used this location several times. They’re great to deal with.
patrick briggsThe gentleman who helped me was very professional but at the same time very warm! He was very attentive to my needs! He made sure that I had everything that I needed, very kind! That was very much appreciated on a stressful day!
Jasmine CooprrOur original pickup location was Budget Self Storage of Covington, 6217 Hwy 278 NE, Covington, GA 30014. However, no employee showed up for us to pick up a truck. A U-Haul customer service rep quickly transferred our reservation to Classic Game Rooms and the transactions were quick and easy.
William SpragueGreat customer service. Friendly supportive staff. Very helpful in getting the trailer hooked up. I’ll use them again.
Gregory TateWhen I was choosing a drop off location I saw this place had office hours, but when I was dropping off the truck, there was not even an interior. There were only external key pick up and drop off boxes. It would have been nice to know that beforehand.
Dawson LoewenThe representatives were very informative. Keep up the great work.
MONICA DANIELSEverything went well nothing was unexpected
Akilah EppersonHe was very professional, He took his time and explained everything and answered every question that I had I will always use this facility and recommend it to everyone I know
Rogers WilsonKeep giving good customer service..
JAMES WILLIAMSThe guy that helped me was great. I was in and out very fast and when I returned it only took a minute and he had me ready to go. Couldn’t ask for better service.
Abby BARRETTI rented a trailer by reserving it online and everything went softly once I arrived. The man working there was busy but was able to handle everyone in a timely manner. He did a good job. No improvements needed on my visit.
James BrownCommunication
Ruby HerodGreat customer services!
KIRBY PERRYNothing. The guys at this location off of Hazelbrand road are absolutely the best and always nice
Wes SparksJosh was very helpful and professional.
Sandra FulmoreThe customer service was great.
Robert WaldorfRepeat customer - always excellent
Robert RungeUneventful
lynn jacobBoth of the representatives there were awesome!
Cynthia ClayThe ac in this truck didn’t work and there was a check engine light on we were told it was ok to go with it.
Anne BeyetteThe equipment was well maintained and the truck that we rented. However customer service could have been a little better. The Guy who checked us in was kind of rude. But i guess sitting in that trailer could make you rude. I will definitely go to Conyers next time.
Imani AndersonPolite, personable, and very helpful! Would definitely recommend.
SHENNEACE LYTLEI thought building would be opening, I just drop off the truck. I put key in drop box and email them that it was return. Still a great experience!
Larry NettlesVery nice
jamaal lightbourneA little rough as far aesthetics, but friendly and extremely knowledgeable about the product and process. Very helpful and night and day difference from the pickup.
PHILIP WILLIAMSBest service, no complaints at all!👌👍
Bryant MorrisGreat customer service and easy check in / check out. Much appreciated!
Joseph PousadaThe company agent at this location was awesome!
Philip OdomI left my garage door opener so I will have to come by tomorrow to pick it up. Can you check that first thing in the morning please?
Dardy NicholsonThe staff was great!
CARLA ELLISONThe check in was fast and efficient, his customer service was amazing, he understood i was in a hurry and was very friendly. Since I was attending the college graduation at the local college Emory I was in a rush to get back since I had left in the middle of the ceremony ,so I didn't notice the truck was very dusty till I was driving off. I took A few photos for example. My only issue was the inside of the cab for the uhaul was very very dusty and dirty on the floor and had nails and sticky stuff in the cupholder area and wasn't cleaned prior to use and inside the truck i had to swwep it out prior to putting my things in. Next time Please just do a quick look over befire renting a truck someone mught have allegies yhats all. Overall though it was a great transactiom and rental. I would use this location again but next time I wouldnt leave before getting it cleaned.
TRACEY MASSAYDeodorize/sterilize the cab interior! Make sure the vehicle is running properly, with no transmission/engine issues.
Dana BucklandN/A
Tonya TrawickJosh Is awesome. Great customer service. Highly recommend. Thank you for helping me out
Bobby MorganExcellent customer service, reasonable pricing.
Geoffrey SimmonsWonderful experience!! No wait - walked in - he printed out the contract - I signed and we were out the door hooking up. I have had to wait forever at other locations and this is a nice change.
KIm FearnowGreat friendly services.
Charles WilliamsI am well pleased with the service I received from the associate at this location, and recommend that if you're in the market for the equipment offered give them a call !
JONATHAN LEWISFriendly and helpful staff made the transaction fantastic!
Shaun ShaiferHave truck full of gas - range before empty was 53 miles cab of truck had Nicorette gum in slot under dash
Neal SammonsHave equipment available agreed upon in the reservation agreement.
Sam ProfiriEverything was great
jamaal lightbourneExcellent customer service!
COURTNEY BROWNPlease get people the trucks that they request. They gave me this enormous truck that I did not want. I had told the u-haul reservationist that I wanted a small truck that is above the 19.99 truck. This was extremely very disappointing. Please communicate with customer is their needs cannot me met for a specific u-haul vehcle.
Gary GreshemJason was very helpful, courteous, and friendly!
David SealesThat parking lot is horribly tore up. Could use repaving
TIFFANY GREERJason was professional and friendly.
Julie PruntyThey were amazing as always
jasmine wright