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Jeannette N
Customer Reviews for Clear Home Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing the customer service was excellent
JOHNATHAN AThey did not resolve my issue to my satisfaction!
SERENA TVery nice but did have trouble with the wrong truck when we got to the location asked for a 20ft. what I ordered. they did not have a 20 ft. truck when I got there.
Barb WBetter locks it took me 20 minutes to get the lock open
Briana SVery good customer service.
KENYA CBoth the young lady was professional. They had good customer service and I appreciate them helping me out. I wouldn’t mind coming back to them.
Jacqueline LThe lady that was taken care of me, renting the truck was very nice and polite.
RONDALYN WI had a great experience from beginning to end. Though I was called to be informed a change of the location for pick up, I’m glad i was. The young lady I met today while working her shift was very professional, punctual, helpful and patient oh can’t forget understanding. The tire pressure was low on one of the vehicles and with understanding she switched out the keys. She was very patient with us as we awaited our Uber once we dropped off the vehicle. Today was an exhausting day, where I got a lot done , even after a nail day rushing to get to my online class. Outside of the kids today at U-Haul was 1/3 of a highlight of my day. I currently don’t recall her name yet I wanna say Happy Mother’s Day !
Amauri TTodo estuvo bien, la persona fue muy amable
CARLA LThe young lady was nice enough to let me use the restroom. The restroom was filthy. There was fecal matter all iver the toilet. The truck broke down on me whilevI was moving. I felt rushed. I didn't have time to get gas because When the truck broke down I had to wait for rode side assistance which threw me off my schedule. Hoping to get some type of credit for the inconvience....
KANISHA FCustomer service was great !
CHEYANA JNothing the Staff was Beautiful ❤️
MARCUS MThe ladies who helped me did great
Samuel TThe lady at the front desk with the locs was so helpful. I really appreciate it.
DIMITRIUS FThe Are Respect and also Kind.
Jose CThank you for all your help and time
CAROLINE CMy truck was located another 150 ft to the east compared to where the app showed.
Scott MShe was exceptional and informed me that I was overcharged whereas I thought U-Haul change their policy.
Mary SEverything went very good had no problem with the location and had no problems with the equipment. Will use you again.
Barbara MCharged over pay.
Keira REverything was on point! I can't think of anything that could compare! Thank you
JOYCE HGood service
Humberto GVery professional and quick customer service! They helped me in setting up the best rental for my needs and everything was clean and ready to use. Highly recommend this location
Eduardo FAs for my experience was excellent…I give it 100%
Olayinka RTry remove the smell of like when you’re walking the as if someone pee per but, everything seem to be ok
Bridgette JThe truck was dirty when I got it had glass all in it the truck had a lot of dents in it I was double charged and still haven't received my remaining balance just showing that you guys got the 160 and I was supposed to receive $77 back and I have not as of yet
Evelyn HTruck had brake issues dirty seats tore nasty truck would never rent from hear again
Minetta TI reserved a truck located near my home and was told a day before my reservation that I had to go to another location further than the one I originally had made arrangements at . The new location did not have an employee on the premises and had to use an app which I’m not familiar to rent the truck . Being a little older I’m embarrassed to say that I’m not familiar with downloading apps and had to call a friend to come out to get through the process. To top it off the truck left large oil spots on the home I was moving from and the new driveway of the home I was moving to .
Nick Wno complaints everything was ok.
LISA COnly location I'll ever use. Top notch customer service. Available equipment. Quick and efficient.
Valencia RThe person I rented was rude and lazy not explaining things to me had a very bad attitude
Ernest JGreat customer services
Milton HLet new customers know to disconnect from the wi-fi on their phones. In order for U-haul to locate at the site. Otherwise from that I no issues and will be re-using U-haul again this week.
Aaron WJust Continue to give great customer service. Appreciate your services
lavond bWe had to deliver the truck on Monday morning and the location was closed. We did it on line and returned the truck with the gas at the same level we got it at. But I was charged $25.95 for the gas. I did not know to take a picture when I picked up the truck gas level.
Barb WIn each of my visits, the property manager (Kirsten/Kursten) has been welcoming, friendly and patient to answer questions. Her customer service has been excellent even if the facility is still in its “Working on it” stages (though the facility is fine in itself).
Lamese BExtremely easy after hours drop off. The technology to do so is awesome. Answer a few questions and take a couple pix then drop key in lock box. Overall easiest part of moving was this U-Haul experience
LINDSAY JThe sales rep at this location was very knowledgeable and friendly. 😊
Maria CThis was my third time doing business with this location. I l have not been disappointed so far. Their employees are very courteous and friendly. That’s why I would use UHaul again for my next move.
NAOMI MMake sure all important information is shared regarding the requirements for renting the vehicle (s) and/or equipment.
Tracey MYour facility is close clean and of course convenient the lady working was very professional and patient yes I would recommend this place to family and friends thank you for your service.
Anthony BI was treated with patience and they help me understand the procedure. They were knowledgeable and polite. Everything was easy and quick. I will rent from here again.
Jacqueline sGreat customer service
Gustavo LMy uhaul was originally for Riverdale pick up. The night before it was switch to blue Island. I paid for a 10am pick up because I had a vendor show to be at 1pm. The guy did not come until 1130am.He gave me keys to the wrong truck and then he tells me just take take the bigger truck no charge. He let me leave and then calls me to redo another registration over the phone . So at the end of the show it says 66miles which is a black big lie... I went from blue Island, to Riverdale, to Harvey and did the show at Gloria Taylor hall off 147th and Broadway. Then I Left went back to Riverdale drop stuff off got gas and brought truck back to blue island. I DID 10.5miles only that day. Yall hit my Debt card for extra. First of all It should be free because how you all switch my reservation the night before elsewhere. Then could not get a truck until 11:30ish. TOTALLY UNPROFESSIONAL AND CHARGE ME OVER $92.00 FOR 10.5MILES. I WILL BE GIVING A BAD REVIEW TO BBB...
Carolyn OThe site was okay, however storage area of truck was dirty with a lot of dirt, appeared someone had hauled dirt, trees or brush prior to picking up.
Harry DReservation was at 9 30. No one was even at location to open. Luckily a u haul rep came to check in trucks & was able to get me on my way over an hour late. This has happened 2 times in a row now. Very disappointing
Steven KI had to hook up the trailer on my own because the guy they had working at the time didn’t know how to hook it up, I was giving a different plate number as what it showed on the pictures & invoice. And they charged me an extra $20.00 worst experience. I usually use the Hammond location & I’ve never had an issue with them
Edgar DEverything was great. Associate who was there was very good .
Ryan MThe person behind the desk was extremely helpful and efficient with my rental. Unfortunately, I don't remember his name.
david h