Even though I put in gas before the return they still added over $8 to my tab for gas... not cool. I only drove 12 miles, this is not my first Rodeo with uhaul and I'm usually satisfied but this time I was left unhappy.leanne R.
Customer Reviews for Clearwater Secure Storage
(U-Haul Neighborhood Dealer)
Kennewick, WA 99336
(E of clearwater & edison behind aarons furniture)
Services at this Location:
9 am - 12 pm / 1 pm - 5:30 pm
- Saturday9 am - 12 pm / 1 pm - 3 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one available at pick up and had to wait an hour before someone showed up to check out the gear. After that gear performed well.john B.
They said a 15 foot truck was avaible but when I went to pick it up they didn't give me an option and upgraded me to the 20 footer; not only was I uncomfortable driving the bigger vehicle, but I didn't have enough to fill the 20footer and some of my property was dinged up due to thatPaul S.
ALWAYS RENT FROM THIS LOCATION, TRUCK IS THERE WHEN IT SHOULD BE AND READY TO ROLL!Richard B.
Customer did not leave a comment.Gregory H.
The entrance is really difficult to find. It's behind other businesses, and the sign is hard to seeJannice B.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Mario G.
Customer did not leave a comment.Garret B.
Customer did not leave a comment.Cristina W.
Customer did not leave a comment.JOSHUA D.
Only negative, which is not actually against this facility, when we booked the storage here this location came up as participating in the one way free first month storage the discount didn't show up on my online transaction so I ask on the online chat and they told me that it doesn't always show up on the online cart and that I would just have to ask for the discount to be applied at check-in at the facility. Got there to check-in after a long day of travel and the owner informs me he does not participate in the one way free storage program. The was literally the only reason I chose to use this location could have got a unit way cheaper elsewhere but at that point it was already after 5pm and I had no time to go to another facility before they closed. So $150 for a unit I will only use for half a month while I wait to close on my house when I could have had a unit for half that less than a mile from the house I am moving into.Joshua B.
Customer did not leave a comment.Diana K.
Customer did not leave a comment.SANDRA ANN D.
Customer did not leave a comment.Mark M.
We returned the uhaul to the location we had been told to return yet I received two different phones asking when we were going to return it. While in the phone they told me I was supposed to have returned it to a different place. That was not the location that I had selected nor was it what was on my receipt.Dawnelle D.
Rig was filthy muddy in cargo area. Wipers have an intermittent short and did not function. Ignition switch is a bit sticky.GEORGE P.
it was an after hours drop off.DIRK W.
This person was very helpful and covered everything with me.DANAE S.
Customer did not leave a comment.Brad A.
This was a very easy process. Very reasonably priced. I have no recommendations for improvement is everything was good.belinda W.
Customer did not leave a comment.Layne E.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.Rhiannon J.
Customer did not leave a comment.Gregory P.
Office smelled terribly of pot both when we picked up uhaul and 6 hours later when we dropped it off.Patty C.
I can't think of anything, thanksWILLIAM S.
We were charged for 3 extra days that we didn't have the equipment because we parked it in the wrong spot upon return after hoursLorren J.
Great ServiceJose De J N.
Start to finish just an excellent experience.Mike D.
Customer did not leave a comment.Scott L.
Super helpful dude, everything went super smoothly. Thanks!Neftali H.
Customer did not leave a comment.Jonathan W.
Very helpfulnancy S.
Customer did not leave a comment.Alisha T.
Customer did not leave a comment.David W.
That truck was struggling. You may want to look at the ignition switch on it. Gonna strand someone.GEORGE P.
Friendly and helpfuldaniel G.
Schedule pickup was at 9:00 am. The manager finally showed up at 10:00 am.Jarret C.
Customer did not leave a comment.Robert B.
Super awesome. Worked with me and all my issues with stunning service.Tawny T.
Customer did not leave a comment.Lawrence S.
The place smelled like pot and I had already had a bad day/experience with the uhaul in Moses lake. They just made it worse.Olivia N.
Customer did not leave a comment.DALE P.
They didn't offer to help unhook my trailerDenis H.
Be honestCharles S.
Customer did not leave a comment.Eric J.
Customer did not leave a comment.FRANCO C.
Yhe pickup I rented was dirty and had damage, of which I noted.Dana B.
I waited in line for over 30 minutes to pick up equipment. I reserved a regular dolly but they only had a refrigerator one. I took it but was unable to use it. It was too big. I was told that I didn't need to refill gas because only a short distance but was charged to refuel. Wasn't happy that I had to use this location to pick up truck, it was far from where I lived and it added on at least 10 miles to pick up and return. I reserved at a location closer to my house and was told the day before that the pick up location had changed.Dana G.
Customer did not leave a comment.GREGG LOYD W.
Customer did not leave a comment.Toresen G.
Customer did not leave a comment.Carl S.
Customer did not leave a comment.Lindsey E.
Customer did not leave a comment.vicki B.
Told employee at counter that I would like a 1 way trip with a car hauler. Employee wrote me up with out my knowledge for an in town rental. Left this location drove 4 hours to Seattle picked up my car and then continued to drive additional 5 hours to Coeur'Dalene IDAHO. Attempted to drop off at the closest location to me under the assumption that I had purchased a 1 way like I had asked for. The drop off location could not change the mistake in the computer by the previous employee and then charged me additional $300 for wrong drop off location.Morgun A.
The kid working messed up and told me the only truck within my city was already rented and didn't want to give it to me regardless that I had confirmation for my reservation. I called customer service in which they told me I was the only one reserved for this and to tell him he has to give the truck to me. He still didn't want to give it to me! There's more to this along with this boy being rude and calling me demanding I bring the truck back. I suggest NO ONE EVER use this place EVER!!Brandie P.
Customer did not leave a comment.Brian H.
Customer did not leave a comment.Jessica M.
Customer did not leave a comment.Randy W.
Check out check in staff was excellent. Knowledgeable friendly and pleasant. He deserves a raise.Gloria M.
The young man checking us out he attached car trailer to my truck and he didn't apply any of the safety mechanism. If we would have loaded the car it would have been a disaster.Debra H.
Customer did not leave a comment.Maxwell H.
Customer did not leave a comment.Hannah C.
I was charged for a utility dolly when I had the regular (7 dollar) one on my reservation. A mix up with a customer before me, which should have been a pick up with their phone put me at waiting 30 minutes when I was on time for my pick up. The check in on the phone helped myself get through faster, liked this part.Carissa G.
Customer did not leave a comment.Scott D.
Customer did not leave a comment.Andrew B.
Having someone in office who can answer the phone or help guest when u come into the storeAbby M.
The bathroom was really in need of a cleaning.Loren H.
Service and attitude of rep was VERY poor. It began to rain hard during my move only to find the wiper blade on the driver side was non existent. Only the metal arm scratching across the windshield. This place is an absolute joke! Never again.don H.
Well they didn't offer my military discount, but later I got that resolved personally with U-Haul. They were upstairs instead of downstairs working, took awhile to get their attention. So that's totally not professional. Other than that they were okay for a third party location, but the taxes, and fees too high.Aisha B.
Uhaul as a company can fix your app and user experience regarding check in. Your system is abysmal, buggy, and fractured.Aaron P.
Had a reservation for 9am. No one showed up till 930. They did not have the equipment we reserved. We filled the tank back up and still got charged for fuel. Overall I'd say this was a huge ripoff 140$ to do two local trips. Come on you guys can do better.Whitney S.
Customer did not leave a comment.Gregg M.
Customer did not leave a comment.ELIZABETH Y.
Great customer serviceSteven C.
NOT HAPPY AT ALL. Charged me $90.33 when it should have been $62.99. Then charged an additional $27.34 when I should have had a refund of $32 and change. What a headache. Good thing I pay attention to my finances. I will NOT be using them again.Kellie M.
Pick up was great.Kellie M.
Customer did not leave a comment.Joseph B.
I came in to pick up a truck. There were 5 children in the office, and no adult or anyone working there to be found. The windshield was cracked on the truck, rhe driver door did not close properly, the dome light in the cab stayed on constanly while driving, and after I drove away with my husband following me I was informed there were multiple beer cans sitting on the tailgate of the truck. I was also charged for 30 miles even though I did not use 30 miles and returned the truck with a full tank of gas.Shanise M.
Customer did not leave a comment.jose T.
Keep up on maintenance problems.Diana P.
I found the agent to be very helpful both before my pickup when I had a question about the trailer and when I picked it up. He was very thorough with ensuring the trailer was properly connected to my truck.AARON L.
I was unable to drop off where we had scheduled. We had to drive the uhaul 25 miles further to drop off.michelle M.
We reserved our uhaul for 8:00am, when the location was meant to be open, but waited almost an hour for someone to arrive to give us our keys and get us checked in. I called the uhaul line and the manager's number to get a hold of someone to figure out what was going on. No one called us to let us know they would be late. We did not get a discount of any kind.Gregory V.
Customer did not leave a comment.Tom R.
Customer did not leave a comment.NICOLETTE W.
Customer did not leave a comment.GLENN RAY K.
Customer did not leave a comment.PETER N.
had to stop 10 miles out of town to fix a mechanical problemBRADLY C.
Didn't get the size of truck I reserved online or the utility dolly I reserved and paid for. Returned truck a day early but was still charged for the added day because the facility didn't process my return until Monday. Was given a $50 refund/discount for the dolly ($20) and wrong sized truck- but that didn't even cover the extra day I paid for. Call in customer service was good- location clerk was horrible.JESSICA M.
The most absolute worst experience I have had with uhaul. Agent was unhelpful, requested a dolly, 8' truck was dirty with mud inside, in the back truck bed there were beer cans, shovel, broom and a flat tire. Had to remove items by myself since the agent closed up shop send left the premises. Called uhaul help desk several times due to condition of the truck and service. Finally just did what I could and returned the truck! Horrible experience!!!!CARINA C.
The location and guy at the front counter were very helpful, but I didn't get anything from my reservation. No dollies and had the wrong size vehicle from my reservationMATTHEW M.
everything was good made my move easy thank you.SHANE P.
Try to be a little faster if at all possible.LUCIE D.
The people you have working for you are greatWOODY G.
I scheduled for 24/7 pick up but when I went to get it and clicked to "get my truck" link it said I had to wait for them to open. However, the location isn't open on the day I went. It took over an hour on hold with customer service before a maintenance guy who happened to be there saw me waiting and helped me get in touch with the manager to get the truck. I had to scramble to find someone to meet the movers we scheduled through uhaul while I waited for the truck. Thankfully, it all worked out, but it's was an extremely frustrating experience.Wesley R.
The location is very centrally located and convenient, but the attendant could be more forthcoming with pertinent information. When I asked about after hours drop off I was shown where the drop box for the key was. He made no mention of the after hours drop off procedures. I happened to stumble upon them after I got back home, too late to actually follow them. He also didn't say anything about putting gas in the truck. I initially thought that it didn't matter since I was given the truck at about 9/16 of a tank. I've rented many vehicles in my life. All were expected to be returned with a full tank. When I saw this otherwise and knowing I was being charged $1.59/mile, I thought it didn't matter. I happened to read the paragraph about it before returning the truck. Once again, not mentioned by the attendant. I'm glad I have learned to read the fine print, since the entire receipt is fine print. I wish I would have seen the one about returning after hours in the upper corner, not in the body of the receipt.Chuck H.
Customer did not leave a comment.steve w. | Overall Experience
My actual move out day was Sat the 5th, but I'm not going to quibble over a few dollars. I had to wait until the 8th when I got home to Alabama to call and confirm the RV was moved out on the 5th. DeDENISE R. | Overall Experience
Very unprofessional and the guy who runs it these days doesn’t run it efficiently, conveniently or in an acceptable manner. I wouldn’t recommend anyone to do business there. He takes your money before knowing if product rented is available and wastes your time with excuses of product being unavailable or that you even rented the product in general. (Regardless of whether it’s a truck or a storage.) The guy there is rude and careless about customer satisfaction. He takes no consideration towards anyone else’s time or money wasted towards working with uhaul to get a job done. Definately not a wise business choice to associate with someone as unprofessional as the guy who runs the facility.Diego M. | Overall Experience
Thank you.pamela s. | Overall Experience
I would like to say that the new manager (Nick), is far better than the last one. He is very friendly and helpful. I would and will recommend this storage to friends. Keep up tha good work.RICHARD H. | Overall Experience
Customer did not leave a comment.Samuel C. | Overall Experience
Good facility to store my boat. Sometimes it was a tight fit, and difficult to park. I left because I found a considerably lower rental fee elsewhere. Gotta think of that budget.JIM P. | Overall Experience
Very easy to deal with. Very professional.HOWARD B. | Overall Experience
I was not able to move in. I was not told what time they closed, I wasn't given any instructions on how to move in without personal being there so I had to get storage unit elsewhere. I calledCarole C. | Reservation
The staff is amazing and very kind. I enjoyed working with pleasant folks while I was in a stressful move. I would recommend this facility to anyone who has storage needs. The location is very nice.Maria P. | Reservation
Jose was friendly and provided excellent customer service.Dave B. | Overall Experience
A very clean and convenient storage facility—employees are friendly and helpful—I would gladly recommend this facilityCONNIE M. | Overall Experience
I did not use the storage unit, I plan to rent in about 2 weeksPrivacy R. | First Impressions
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