Customer Reviews for Clearwater Secure Storage
(U-Haul Neighborhood Dealer)
Kennewick, WA 99336
(E of clearwater & edison behind aarons furniture)
Services at this Location:
- Mon-Fri: 9 am - 5:30 pm
- Sat: 8 am - 3 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wasn't told I would need an adaptor for the lights then the location didn't have it and I had to run to a couple different places to find it. Only thing it said on website I would need was ball hitch - never renting a trailer before I had no idea what I needed so it could have said that and saved about an hour of my time. Also I reserved for Walla Walla and then was called night before and was told I would have to drive an hour away to pick it up. If they didn't have them in Walla Walla why was I given three options where to pick up?? The whole experience cost me an extra 3 hours total - not the fault of the place i picked up at (though they could stock the adapters) but of the online system. So I don't have problem with either location but I definitely would NOT recommend uhaul online system to order a rental.Aaron K.
This is the second time I have rented a trailer from this location, it is clean and well maintained and the staff is very courteous. The only thing I would improve not referring to this location but U Haul should be able to order trucks or trailers to more convenient locations.DAVID LYLE W.
Customer did not leave a comment.JEFFREY M.
Customer did not leave a comment.MALACHI B.
Attendant on site was friendly and helpful.GREGORY G.
My actual move out day was Sat the 5th, but I'm not going to quibble over a few dollars. I had to wait until the 8th when I got home to Alabama to call and confirm the RV was moved out on the 5th. DeDENISE R. | Overall Experience
Customer did not leave a comment.BRENT LEE H.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.ROBERT F.
Nice place, friendly serviceDAVID B.
Was billed for an extra day,and was never told anything. Never gave permission to bill my card again,they should not have my card information, will never use this location again.ADRIAN B.
The manager of the store nick martinez we went to was rude very unprofessional, treated us customers liked didn't matter he talked back to us the paying customers just because I was telling him that I had never been asked how many hours we were going to need the rental. When asked about a storage unit I told him I had reserved one online and he didn't care he said that didn't matter if he didn't have it the reservation I had was wrong, how are we supposed to know this when online it recommended we rent a storage at that location and got confirmation but yet he said that didn't matter. This needs to be reported to upper personnel we were treated so poorlydolores M.
Nick was very nice, store was neat and clean. Equipment was not in working order, he could not change a tail light so had to go with something different. Equipment should be inspected before it is made available on line.VERNA S.
Customer did not leave a comment.Paul S.
Make sure the ball of the hitch is locked before driving car on trailer.Kevin H.
Customer did not leave a comment.Anthony G.
Was told by the employee to bring it back to the same place I picked up even though my return reservation was to a different location in the same road he said it wouldn't matter. Well surprise I got charged and extra 150 !!! 400 dollars to go from tri cities to Moses lake in a day !!! Recommend you go somewhere elseMatthew B.
I couldn't ask for any better services..The gentleman I am working with, just so happened to arrive after hours,and he helped me out. Awesome....Michael T.
Customer did not leave a comment.JUAN C.
Young lady that opened the store was on time and very customer oriented. Got the paperwork finished up quickly and helped hook up the trailer. Was out in 15 minutes.CHERYL B.
Truck was blocked in by other uhaul trucks.Russell H.
Customer did not leave a comment.MARY B.
Give equipment that is paid forMicah B.
Customer did not leave a comment.BARBARA A.
Customer did not leave a comment.MARY B.
Customer did not leave a comment.Emmanuel M.
Customer did not leave a comment.Gregory H.
Customer did not leave a comment.JOSEPH R.
Very unprofessional and the guy who runs it these days doesn’t run it efficiently, conveniently or in an acceptable manner. I wouldn’t recommend anyone to do business there. He takes your money before knowing if product rented is available and wastes your time with excuses of product being unavailable or that you even rented the product in general. (Regardless of whether it’s a truck or a storage.) The guy there is rude and careless about customer satisfaction. He takes no consideration towards anyone else’s time or money wasted towards working with uhaul to get a job done. Definately not a wise business choice to associate with someone as unprofessional as the guy who runs the facility.Diego M. | Overall Experience
It was very inconvenient that I had to drive 32 miles out of my way to pick up a trailer when I gave ample notice (1 week) only to find out that the only guarantee I had is that they would find 1 for me. If customer satisfaction is that important to you you should figure this issue out. Please feel free to call me if this is of real concern to you as I know I would make suggestions that would make sense to you!!!DAVID LYLE W.
This was not our original pick up site. We were contacted at 6:45 the night before and told he had to drive 60+ miles further away. I called uhaul and was able to get a closer location which I was told was not available He told me we would get $50 guaranteed reservation refund which we didn't The employee at pick up location was great and very efficient.John H.
Customer did not leave a comment.LUZMARIA H.
Customer service was poor. The gentleman who was helping me was short with me and rude. The location was poorly mapped out and confusing. The female was great and helpfulRICHARD S.
Worst experience ever. I made my reservations online. My pick up location was changed. My drop of location was changed. With both being changed, I drove almost an additional 2 hrs just to pick up and drop off. Rude customer service. Not sure if I will use uhaul againMelody J.
Customer did not leave a comment.PHILIP S.
Customer did not leave a comment.DENNIS M.
Service was great once I found them. Had to search out a person to help me.Brent D.
Check engine oil minute Engine maintenance light was on aKYLE M.
Nick was awesome excellent customer service he helped me with my reservation & again at check out thankyou we had great experience thereJEREMY R.
Customer did not leave a comment.Ian N.
Wear a maskKURT TRYGVE S.
I initially tried to use the contactless pick up via my normal web browser (safari) and could not get it to work. I contacted customer service and was told to download the app. I tried again with the app and it again would not let me upload a photo of my driver's license. I contacted customer service again and was told to use chrome to access my account. At this point I was at the Clearwater location for an hour trying to get my rental truck. I was able to access my truck with Chrome. I would not do a contactless truck pick up again as it added a lot of frustration after an already long day. I'm pretty tech savvy, so this cannot be an isolated incident. Something that is supposed to make my experience easier and safer was anything but. Everyone I spoke with was helpful, but not really able to do anything for me made for a terrible experience.Ashley G.
Good place. They make things easy and the best place in town.. thank youMatthew H.
Customer did not leave a comment.Juan B.
Customer did not leave a comment.WALTER DON JR S.
Customer did not leave a comment.Chris H.
Nick was great to work withSTACEY B.
Thank you.pamela s. | Overall Experience
The one issue was I bought an adapter from the round electrical plug to a flat 4. He put it in his pocket and never gave it to me.KENNETH M.
Employee seemed to not care about customersJustin C.
Customer did not leave a comment.MICHAEL J.
Customer did not leave a comment.TARA H.
Customer did not leave a comment.LUCAS C.
Without having any paperwork, it took along time to drop off. My wife had the information on her phone and wasn't with me for drop off.SHEILA FAY P.
Nick was the agent helping me out. He was quick with the rental paper work and very helpful overall. Thank you!JOHN T.
I called at 5pm and was told that they would be closed before I could get there but just to drop it off in the gravel Lott so that's what I did. I am not sure why Uhaul doesn't put a young lock on there trailers so no one steals them. Must be making enough off of stupid people like me that it's very easy to just buy a new one if one gets stolenRonald H.
I want to start by saying that I have rented uhauls for quite some time now, both under my name, and my wife's, extremely often. I have had a few hiccups here and there, but over all never had a problem that wasn't solved. After this last rental, there is no chance I'm ever renting one again. Where to start, I arrive at the location, and the rank of weed hit me like a train, usually I like the smell, but it smelled like Cheech and Chong owned the place. Moving pat that, there was no one around. I sat and waited 16 mins, nothing. Got fed up, went on my phone and just made the reservation and arranged for pick up in 30 mins so I could go run another errand. Go pick trailer up, and the employee Nick was sitting behind the counter with his buddy. To be brief, he more stoned out of his mind, wouldn't focus on helping me cus his friend and him were talking about plans for the night, when I mentioned waiting there earlier he said â€œoh yeah I saw you, I was next door talking to my buddyâ€, oh okay cool. Anyways I got out of there because I was in a rush to make a 5 hour drive that night. Fast forward, I end up not going and leave following morning, time flies and I decide to stay the night in a hotel and would just keep the trailer for another day as I told Nick I might do. 8:44 in the morning I get a phone call from a girl asking if I had returned the trailer because they need it, since I was just waking up I was out of it but said, â€œno I decided to keep it another day like I had told the guy that helped meâ€, I hear some mumbling and someone aggressive saying something like no fuck that, and then she asks if I can repeat that again, so I do, at which point Nick comes on the phone barking at me about how he never said that and he needs the trailer there in the next 15 mins. In a calm, annoyed and well demeaning tone I say â€œlook man, idk what you're saying but I clearly told you I might keep it an extra day when you were hooking up the trailer. I actually said it twice because the first time, you looked lost. Then you said okay that's fine but if you decide to return it after hours just give me a call before we close so I can have it noted. But I'm 5 hours away, you're more than welcome to come grab the trailer.â€ He then said he'd allow it this time even though he â€œtold meâ€ I had to bring it back. We hang up. 10 mins later I get a call from him again saying my card declined lol. I tell him that's a mistake try it again, he says it declined. I said nope, and read him my card number again. Now he says invalid prepaid card, so 3 more times I repeat it to him, with the same response, whatever I told him I'd just pay him cash once I got there, they had a deposit on my card anyways. He goes off about how it's a new reservation he needs a card, and asks for another card. It took me 6 years to stop using and pay off all my credit cards, and thank God I haven't had to use them through this pandemic, and I wasn't about to let Nicks bruised ego change that, so I told him I'd have my brother go in and put his card on file within the next few mins. Call my brother, explain the situation, and of course right away he goes in. After he's done he calls to tell me that young girl was the receptionist, and he could tell Nick was trying to act like a â€œbossâ€ in front of her, and he even treated him poorly. Anyways, next day I drop off the uhaul after hours because I would have seen Nick, I would have put him, and his storage unit living ass in his place pretty damn quick. The guys a middle aged, receptionist/night time security guard at uhaul and he was talking to me like I'm trash. Anyways, following day I went and bought a new 6x12 enclosed trailer. I could have easily before, but it's an eye sore to have in my driveway, but I figured I'd rather pay to have it parked somewhere than to have to deal with some bullshit like this again. Anyways, that was my experience, thanks for reading and hope y'all have a blessed day.ENRIQUE L.
I would like to say that the new manager (Nick), is far better than the last one. He is very friendly and helpful. I would and will recommend this storage to friends. Keep up tha good work.RICHARD H. | Overall Experience
great service, helpful, very friendly and expedient serviceGary E.
Staff were upbeat and professional. Very good customer serviceMICHAEL WILLIAM R.
No improvement needed the person that helped me is nice guy and very proffesional .Francisco R.
Customer did not leave a comment.DAVID G.
all was good just would have been nice to get trailer from yakima because thats were i live and made the requestDAVID R.
Worker was great, excellent customer service!Nyalat G.
Customer did not leave a comment.Jonathan C.
Customer did not leave a comment.Samuel C. | Overall Experience
Customer did not leave a comment.DONALD A.
Customer did not leave a comment.JOSEPH ROBERT M.
Customer did not leave a comment.reed D.
Good facility to store my boat. Sometimes it was a tight fit, and difficult to park. I left because I found a considerably lower rental fee elsewhere. Gotta think of that budget.JIM P. | Overall Experience
Customer did not leave a comment.RICHARD R.
Customer did not leave a comment.BRANDON D.
Customer did not leave a comment.CALEB M.
Very easy to deal with. Very professional.HOWARD B. | Overall Experience
I made this reservation on-line while standing in the customer service line at the Spokane Valley store, and it was such a quick, efficient and smooth experience! We dropped the trailer off at the drop-off location and hardly had to do anything besides leave the trailer parked at the drop-off location!!! This could not have been better!KAY ELLEN S.
Canceled or changed twice. Was told no 26' but when I got there, there was one. Waited for 20 min for help to get truck unlocked. Double charged. A huge nightmareKayla L.
Full tank of gas on pickup. Then return with full tank of gas.ðŸ‘DONALD WEBB B.
Customer did not leave a comment.Misty R.
Customer did not leave a comment.William H.
Customer did not leave a comment.ALEX G.
Customer did not leave a comment.SHELLEY MARIE O.
Everything went smoothly. Was a little busy during pickup but nothing too crazy. Employees were very nice, no issues and would definitely use again.NICHOLE N.
Make sure the equipment is at desired location of customer. Had to drive An hour and 45 minutes away to obtain trailer. Make sure equipment is in working order. Once trailer was loaded passenger side tire was flat had to fill up several times causing a delay of two days and added cost. When dropping off the trailer the manager was unsympathetic of the issues that occurred and would not reimburse any money the delay that occurred At no fault to myself. Please call me I would like to speak to a representative at 5092000816robert M.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.Michael J.
Make sure the front window is clean. other than that everything was fineron V.
Got over charged by $35cody M.
Customer did not leave a comment.Brenda C.
staff not wearing facemask to protect customersJOHN H.
Truck was pretty tired, but this was a local move and it functioned fine.Ben M.
Better system for after hours pick up.Chris C.
Customer did not leave a comment.kristie C.
Customer did not leave a comment.Christopher P.
Customer did not leave a comment.Lesli R.
Customer did not leave a comment.Brad W.
The Clearwater in kennewick location was very helpful. Uhaul needs to invest in a system to know where there trucks are to have them ready and in the right locations.Calvin O.
The gentleman that helped me had great customer service He was very professional and polite I would Honestly recommend this location to anyone looking for a truck rental service Thank you for the wonderful experience!!adrian B.
My only comment is I was quoted a charge rate of .89/mile and was charged 1.09/mile,DIANNE G.
Front desk man was very friendly and helpful! Great customer service all around!Deyanira A.
Everyone who helped at the Clearwater Storage location was extremely helpful and friendly. Moving took longer than I thought it would and they were very friendly and understanding.decia K.
Customer did not leave a comment.Rachel S.
The first trailer that was hooked up to my truck, had blinkers and brake lights but no running lights. The salesman said I should be ok since I was staying in town. i was surprised that someone renting me equipment to use on streets and highways wasn't worried if was in good repair for use. I didn't make a big deal with the salesman, but insisted that I wanted a trailer that had full working lights. The salesman unhooked the faulty unit and brought in a second trailer, that did check out properly when checking all the lights. I had no problems with the second trailer.Wilfred T.
Keep up the good work!fitzgerald R.
(1) I rented the trailer Friday, late afternoon, around 4:45 p.m. They asked if I would hook it up to my vehicle. I did but had to take the wiring pigtail from another trailer to connect it to my vehicle. (2) On Saturday at 8:30 am they called asking me when I would be returning it because it was due back Friday night at 10:30 p.m.? That did not make sense at all. (2) When I did return it after having it for 16 hours, they said another customer also wanted it was why they called and asked me to bring it in. Very much not what I anticipated from a U-Haul dealer.Randall H.
Explain all instructions at timr of pickup of the uhaulPriscilla S.
VERY PLEASANT, STAY THE SAME.Richard B.
I was not able to move in. I was not told what time they closed, I wasn't given any instructions on how to move in without personal being there so I had to get storage unit elsewhere. I calledCarole C. | Reservation
The staff is amazing and very kind. I enjoyed working with pleasant folks while I was in a stressful move. I would recommend this facility to anyone who has storage needs. The location is very nice.Maria P. | Reservation
Jose was friendly and provided excellent customer service.Dave B. | Overall Experience
A very clean and convenient storage facility—employees are friendly and helpful—I would gladly recommend this facilityCONNIE M. | Overall Experience