Customer Reviews for Clifford Melvin
(U-Haul Neighborhood Dealer)

208 reviews

8291 River Rd   Baldwinsville, NY 13027
(S Of Rt 31)

(315) 720-1220

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(315) 720-1220

8291 River Rd
Baldwinsville, NY 13027
(S Of Rt 31)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Staff was great, friendly, really enjoyed the experience. Honest, truthful and understood their job.

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

KELLI B. 
Rating:
1.0

Took over an hour to get the paperwork done. U-Haul clerk did not know how to use their online site to get the contract done properly. Paperwork said there was more fuel in the vehicle than there was clerk refused to change it on the contract since it was already printed. Ended up paying $20 extra for gas to make up the difference.

mark S. 
Rating:
4.0

Customer did not leave a comment.

Logan S. 
Rating:
5.0

Not a thing

HENRYGRANGER L. 
Rating:
5.0

Customer did not leave a comment.

keith B. 
Rating:
4.0

business owner (Melvin?) was incredibly kind and helpful! uhaul is always good to work with. mobile check-in and return is great

Stacy M. 
Rating:
5.0

Cliff was very helpful and knowledgeable

jay O. 
Rating:
4.0

Nothing, this is a small location but the staff is very friendly and helpful. The trailer was ready when I got there and the return was easy as well. The trailer was a 6 X 12,very clean and easy pull.

Jeffery G. 
Rating:
5.0

Pick up of the truck was very easy and the information he provided was very useful.

Ellen R. 
Rating:
5.0

Good service and explanation of equipment.

DARRELL C. 
Rating:
3.0

Customer did not leave a comment.

Sondra S. 
Rating:
3.0

The number I was told to call when I dropped off the truck, never answered.

Gna S. 
Rating:
5.0

Customer did not leave a comment.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

bob L. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
2.0

Need help with paper work on computer

Brenda W. 
Rating:
5.0

Seat belt for driver's seat did not lock. It was nessecary to lock with the middle seat lock. Alarm and red warning signal continually when off. Gas mileage was poor . Truck burned gas badly with gas smell behind truck. This required maitance . I feel I was given this truck one way because the last office did not want it in their inventory. Please make compensation on charges... for bad truck experience. Thank you.

ANGELA C. 
Rating:
2.0

The entire pick up process was very slow.

Jack V. 
Rating:
5.0

Customer did not leave a comment.

Hayder A. 
Rating:
5.0

Cliff was excellent! Very friendly and a pleasure to work with!

Jennifer B. 
Rating:
5.0

Clifford was friendly and nice its unfortunate he will have to spilt commission he should get it all. The U-Haul store at Seneca Mall 13090 did nothing for me. Next time I get the call saying they can't give me a unit and send me to another shop I will just cancel. Then to to the shop that has what I need so they get the Total commission

Rick M. 
Rating:
4.0

Customer did not leave a comment.

Scot K. 
Rating:
4.0

Customer did not leave a comment.

Luke N. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

The owner went above & beyond by adjusting my hitch to provide the correct hitch height to trailer hookup.

Robert B. 
Rating:
5.0

great experience

allen W. 
Rating:
5.0

Customer did not leave a comment.

Colin C. 
Rating:
5.0

Customer did not leave a comment.

JOANNA L. 
Rating:
5.0

excellent

Bob L. 
Rating:
5.0

Everything was very good

John B. 
Rating:
5.0

No complaints!

Pat K. 
Rating:
5.0

Don't chnage my pickup location to be 50 miles out of the way. I reserved a 10 foot in Hyde PArk, but had to go to Beacon to get my truck, a 15 footer.

Sarah B. 
Rating:
2.0

The person who rented the vehicle was sort of rude. The truck was dirty.

Susan C. 
Rating:
2.0

Customer did not leave a comment.

megan W. 
Rating:
5.0

It couldn't of been any easier !!!

Karen C. 
Rating:
5.0

Customer did not leave a comment.

Constance P. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
4.0

Customer did not leave a comment.

CORI S. 
Rating:
5.0

Nothing. Very pleased with the rental. Very nice and friendly owner made this a good experience.

VALERI R. 
Rating:
5.0

Mr. Melvin was very courteous and made our rental process very smooth and accommodating.

Margaret P. 
Rating:
5.0

Owner was very personable and a pleasure to deal with. Everything went very smooth from ordering online to picking up and dropping off the trailer.

Jason L. 
Rating:
4.0

Customer did not leave a comment.

Francis O. 
Rating:
1.0

Ok,I was not happy with this rental.first,I was sent 12 miles away from my original lick up.then when I got to the rental place,Clifford Melvin had nothing ready, he was very ride and raises his voice to me.i am the customer.i had my friend with me as a witness.then I had to wait for an hour because his computer was not working.then the gas gauge was not correct on contract.i took pictures.so over all not happy.i have rented with uhaul many times and have never had any complaints.i would like a discount please .anything would be greatly appreciated.Thank you,Brenda Hutchings

Brenda H. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND G. 
Rating:
3.0

After hours drop off. No comment

karen F. 
Rating:
5.0

Customer did not leave a comment.

Tiffany R. 
Rating:
5.0

Customer did not leave a comment.

Robin M. 
Rating:
2.0

My experience with online reg & pickup & drop off was bad

Donna A. 
Rating:
5.0

Customer did not leave a comment.

Wyatt N. 
Rating:
5.0

Very knowledgeable, helpful, friendly. You do not find customer service like this any more. Highly recommend.

ROBERT S. 
Rating:
5.0

This man is the best sales person and nicest guy you could ever have to deal with. He is the go to guy. Thanks. Great job!

Stephen N. 
Rating:
5.0

Customer did not leave a comment.

Cheryl J. 
Rating:
4.0

nice man, had to take extra day he was most gracious..

CRAIG C. 
Rating:
5.0

The store had actually closed for the day when I got there but the owner made the effort to re-open just to service my needs. Friendly, very personal and over and above excellent type of customer service.

FRANCISCO S. 
Rating:
3.0

Customer did not leave a comment.

Anne B. 
Rating:
5.0

Customer did not leave a comment.

PATRICA M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
5.0

Mr. Melvin went out of his way to help me and I really appreciated it.

NANCY L. 
Rating:
5.0

It was quick and easy to pick up the truck and it's was in great condition and very clean. We will definitely keep them in mind for our next need.

Shannon W. 
Rating:
5.0

Clifford Melvin was great.. Your main hub though tried to tell me i could only get a small truck when in fact Mr Melvin had the size i needed available. Thank you Clifford Melvin for a great Uhaul experience.

Chad V. 
Rating:
3.0

Customer did not leave a comment.

MARGRET C. 
Rating:
5.0

Nothing. It was the best experience I have had getting a rental. Mr. Melvin is wonderful and it was a pleasure doing business with him.

jenna P. 
Rating:
3.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

The gentleman was very friendly and took the time to explain everything very well for us. Thank you

EDIBLE A. 
Rating:
3.0

Customer did not leave a comment.

jenna R. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Ashley F. 
Rating:
5.0

My experience with Mr. Melvin at this location was outstanding and will go back to this location for all future rentals

Peter V. 
Rating:
3.0

There was a tail light out before we left for our trip and the interior of the truck was not clean.

Leah F. 
Rating:
3.0

Melvin did a great job.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

RON S. 
Rating:
5.0

Customer did not leave a comment.

Carl H. 
Rating:
3.0

The location itself was not well maintained, however service was very good, and staff was very friendly.

Tonya W. 
Rating:
3.0

The size truck we ordered wasn't at the location indicated, but the man at the site where the truck was picked up was very nice.

Maureen W. 
Rating:
4.0

Customer did not leave a comment.

DEBBIE D. 
Rating:
5.0

Thank you so very much for everything. We will be back the next time we are moving to get a truck from your store. Thanks! -Mike

Mike M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
3.0

Customer did not leave a comment.

bob V. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
2.0

I was charged $26 for not having enough gas - being that there was no one to measure the gas level when I returned the truck, I believe that I'd been falsely charged. This provider began the $26 overcharging issue by stating I'd gone over the 40 mi. I was originally allowed. Which was the overrage charge for, seriously? One or the other? Also, I didn't appreciate being bumped to this location from the location my reservation was requested from originally.

SHEROD L. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
3.0

Operator of location was miserable, sarcastic, not very friendly at first, which turned around at the end, very slow visit, wasted a lot of a very busy day.

JENNIFER J. 
Rating:
5.0

The owner checked in before hand with a phone call to confirm and was there and open for pickup. It was quick and easy.

Shawn S. 
Rating:
3.0

Prompt reply to email or phone messages

WILLIAM S. 
Rating:
1.0

Customer did not leave a comment.

NAVID T. 
Rating:
5.0

This place and the owner are great. It was a pleasure doing business here.

STEPHEN N. 
Rating:
3.0

no improvements at this time. everything went very well. no wait time, contract handling went quickly, instructions given to drive our truck were precise. customer service was great. would definitely rent from this location again and again.

Marguerite F. 
Rating:
3.0

Signs on the main road Rte 31 to let people know your trucks are available there and where to turn

STEPHEN P. 
Rating:
5.0

Customer did not leave a comment.

jeff S. 
Rating:
4.0

Customer did not leave a comment.

JOSH V. 
Rating:
3.0

I'd recommend it for a drop-off but probably not for a pick-up. The proprietor was not on site but arrived within 10 mins. The establishment is quite cluttered and unimpressive. That said, the proprietor executed the return promptly. If appearance doesn't matter, and it really shouldn't, this is an OK site to do business.

DARRYL C. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE O. 
Rating:
3.0

this establishment as alot of history. family owned, very knowledgeable, friendly and personable. location also convienent to get too. once inside , although the office isnt as visable upon entering...... just to let you know its on the left

Marguerite F. 
Rating:
3.0

I originally asked to pick up the truck at Coopers Marina location in Baldwinsville... I never received a call, text or email letting me know to pick up the truck at a different location. I was quite upset!

ray D. 
Rating:
5.0

Clifford is a real pro and outstanding to work with. I will surely use this location again.

PAUL B. 
Rating:
3.0

The owner was friendly and processed our truck return efficiently.

Cynthia L. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW Z. 
Rating:
4.0

Everything worked out well, no complaints!

LYNN S. 
No reviews have been submitted for this location.

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