Customer did not leave a comment.Randell J.
Customer Reviews for Cliffs Auto Service Center
(U-Haul Neighborhood Dealer)
Springtown, TX 76082
(15 mile West of Springtown on HWY 199 Jacksboror HWY)
Services at this Location:
- Mon–Sat8:30 am–4 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Eric P.
Customer did not leave a comment.Jose F.
Customer did not leave a comment.Patricia L.
Customer did not leave a comment.James R D.
Customer did not leave a comment.Reno A.
Lazy bastard didn't even inspect the trailer for cleanliness or damage. Just told me to drive it out into the lot and drop it off. Then he charged me for an extra day because I was an hour late even though he had the same trailers sitting in the yard that could have been rented by anyone wanting to do business with such people.Richard P.
Customer did not leave a comment.carlos M.
Super friendly and easy experience. Truly appreciate this location for convenience, inventory, and ease of rental.Nikki B.
Customer did not leave a comment.James J.
Customer did not leave a comment.michael A.
Easy to use and equipment is available.james D.
I turned this unit on a Sunday three weeks ago and now you are changing me for the whole unit. I need my money back.Al D.
The uhaul truck needed to be jump started, every time it was used. Better maintenance of the vehicle so families don't get stranded during already stressful moves.Julie C.
Customer did not leave a comment.Danielle H.
Customer did not leave a comment.JOHNATHAN S.
Customer did not leave a comment.Vanessa W.
Customer did not leave a comment.Johnny S.
Customer did not leave a comment.Johnathan S.
Customer did not leave a comment.Thomas E.
The gentleman was upset we were bothering him when we picked up the uhaul because he was busy repairing cars. Also was told that there was half a tank of gas but when we picked it up but when we dropped it off was told we were being charged over $9 because it was over a half a tank we were suppose to put back not just half a tank.Chelsea T.
Ignored me for the longest time. I finally spoke up. Then, imo, they copped an attitude.William M.
Just moved here. Dropped off two 26' trucks. Super nice people. Amazing how they deal with their customers and Uhaul customers at all he same time. I just rented a smaller truck to bring stuff to storage. Again, excellent service from pick up to drop off. Really funny guys. Will do more business with them in the future.Chris S.
Fast and friendlyGabrielle P.
Customer did not leave a comment.Arden J.
Customer did not leave a comment.Glen L.
Customer did not leave a comment.Reneece L.
These guys are great people, maybe not the most personable but willing to get the job done. Thank you for the quick check in.Neftali P.
Customer did not leave a comment.Kevin H.
Customer did not leave a comment.james D.
one of tires on trailer was bald with buldges. Definatley a liability.Brent H.
Can't think of a thing that could have been done any better.Drusilla R.
I was disappointed with u haul as I made my choice online for 18.95, then it changed to 24.95 at checkout, then added the protection for 8.00 that I had removed while reserving. After taxes and unexpected fees, 20 turned into almost double that!Amy Nicole F.
Customer did not leave a comment.MANUEL R.
Customer did not leave a comment.stephen M.
They didn't have the knowledge on setting up contract with the out of normal contracts. I was unable to get my tax exemption and also was was charged insurance. I have a separate company policy that covers any rentals. The guys were nice that I had contact with.Phillip B.
I was charged double for a one day rental 54 a day got charged 120Edward B.
I had to get hooked up to the trailer myself, hitch was down on ground so it was difficult to lift & get hooked up! I know a lot of people who couldn't have lifted the tongue up on a 2 axle trailer.steven G.
Customer did not leave a comment.LEONARD C.
Customer did not leave a comment.John K.
U Haul's check in process is always painfully slow. I prefer Penske in this regard.Robert D.
You were awesome!Sherri T.
I did not have an issue with the rental location itself, but I did have huge issues with U-Haul in general and the website reservation systems. I went online and reserved a cargo van weeks ahead of my need date in my hometown of Weatherford, TX. Just before my reservation date, I weas alerted that the van I reserved would not be available. So my reservation was shifted to Cliff's in Springtown, TX Â±20 miles further away. Upon arrival on my reservation day, the van had not yet been returned and may not be back for my reservation. So U-Haul Traffic said we could go to Azle, TX (another 15-20 miles) and pick up a 15' truck instead of van. More than what I needed and more expensive, but ok, I needed something. I get to Azle and try to do a mobile pick up, but cannot even get enough reception in this rural area to complete the pick up. And then Cliff's let us know that the cargo van was back now. So we drove back to Springtown for the van. Sad thing is, NO ONE with U-Haul acted as if these issues were of any consequence at all and could care less that they had just ran a customer through the wringer for van rental. If you make a reservation online, the equipment should be there! And you certainly should not make a customer drive 60-80 miles out of their way to eventually get the equipment without an apology at the minimum or most likely a rental discount for compensation. With this kind of customer service, no more U-Haul rentals for me. My business will always go elsewhere even if I have to pay more.CHARLES M.
Customer did not leave a comment.ROBERT C.
Customer did not leave a comment.Archie W.
Good service at Cliffs. Glenn is always helpful and friendly.Brett L.
Customer did not leave a comment.Tasheka H.
Customer did not leave a comment.Richard W.
The guy working the counter was super busy but was extremely kind and helpfulPaige C.
On-Line tool for returning after hours was very difficult to use. It took several attempts and I was still not sure logging the return was successfulWeldon W.
Customer did not leave a comment.Cori B.
The gentle man who did the rental was very courteous and professional. We were in and out in a few minutes and very satisfied with the rentalJEN-MARY Y.
Invoice is a little difficult to understand. Maybe a more simpler type of invoice. And also itemized charges would be great.dan G.
Customer did not leave a comment.Dorothy G.
Make it easier to find. There was no signage. We had to call to find the placeRebecca H.
Quick in and quick out.jerry C.
Customer did not leave a comment.James H.
Customer did not leave a comment.Belinda L.
I made a reservation for 9:00 am. I expect to pick it up at that time. Waited for 15 minutes for someone to hook it up no one was available to do so. So ended up doing it myself. He said I had to stop by the office where he could take a picture of the hook up. Had to wait another 20 minutes for him to take a picture. I had a appointment to pick something up at 10:00 am. Caused me to b a hour late. When I return the trailer same thing. He didn't have time to unhook it. I had to do it myself. Went back in the office I told him I got it unloaded, he said he would check it in later he didn't have time to do it then. I left. Sorry customer service!!!william B.
Customer did not leave a comment.Gary L.
You can't improve anything. Cliff was friendly and took care of everything. ThanksBarry W.
Thanks. Easy process. I was contacted twice before rental to confirm. I appreciate that aspect.Thomas C.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.Steve D.
Service representative was very polite and helpful, return process was done promptlyVIVIAN E.
The front end on this vehicle is horrible. I don't know if it is the alignment or a wheel, but it is barely driveable at highway speeds. The cab was clean, We had to sweep out the cargo area but not bad.richard S.
Put the location on the map, address is not correct, took me to a cemetery.Thomas W.
Cliffs Automotive added safe tow when I did not ask for it nor was informed it was added to my contract. I had to contact uhaul customer service who then got in touch with the regional manager. The regional manager did get me the refund I was owed for the safe tow. When asking anyone at cliffs Automotive about what happened I just got a bunch of "I don't know" answers.Justin G.
Nice experienceRobb P.
Customer did not leave a comment.Gordon R.
Customer did not leave a comment.Randy C.
Cliffs was great. Super friendly staff and a pleasure to deal with.John E.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Sean K.
Very good overall experience.Rayna B.
Customer did not leave a comment.Darren C.
Customer did not leave a comment.terry D.
Had to go through 3 trailers to find one the was road worthy or without problems with it.Omar O.
Customer did not leave a comment.terry D.
Customer did not leave a comment.Jason L.
This was my first experience of renting at this location and it was awesome. Ryan Kirk was a pleasure to deal with. I will be back. Thank you!Roy K.
Very professional. They were able to answer all my questions and concersJacqueline W.
Very friendly, quick service and clean equipmentROBERT J.
Professional, fast and friendly service. Thanks!Daniel W.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.jeff F.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Philip T.
Customer did not leave a comment.Shea D.
Customer did not leave a comment.Patricia D.
Tow dolly's lights were inoperable (verified vehicle wiring was not source of problem with a different trailer). Right hand rim was bent. I left a message with the rental place so the issues on this tow dolly could get repairedDavid M.
Thank you for the fast and courteous assistance in our time of need.DESTIN R.
Customer did not leave a comment.William B.
Customer did not leave a comment.Jason M.
Customer did not leave a comment.Tammi S.
Customer did not leave a comment.Brent T.
Customer did not leave a comment.Jose L.
Cliffs is friendly and the staff is outstanding, would recommend them to anyoneâ€¦ROBERT C.
Customer did not leave a comment.Byron M.
Additional Services at this Location
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Trailers & Towing
Our cargo and utility trailers start at $14.95!