Customer Reviews for Cliffs Auto Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cliffs Auto Service Center

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James C.
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Customer did not leave a comment.

jeff P.
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They were very apologetic and checked the equipment to verify my concerns. They agreed the equipment should not be in service.

CRAIG R.
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Everything was great !! People working there were very helpful and friendly !!

christopher S.
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Great service

Alison S.
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The truck we ordered in advance was not available for our long distance move, so we had to get the smaller truck and make multiple trips. The truck had a huge piece of damage which was never marked with a red X and did not show up in the security pictures. We ended up paying $200+ for a 20ft truck because of this location when it shouldn't have been anywhere near that amount.

James C.
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Dee F.
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Robert P.
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Something was wrong with the brake , called the roadside they were not every helpful. I told cliffs about the brakes as well

Tracy J.
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I was charged 8.00 for an extra day of Safe Tow but I returned the trailer a day early after hours. Not worth the hassle to contact for the $8.00 to be returned to me.

Kendra C.
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Customer did not leave a comment.

RUPERT H.
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Glen the agent that helped me went above his job to insure that I received the trailer I needed for what I was doing.

Robert S.
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Excellent service, & very friendly people at Cliff's. Thank you!

Neal H.
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The signal is poor there and it was almost impossible to use the website to return the truck. I'm this is no fault of the location. Uhaul Inc. should have an alternate way to return the vehicle when the signal is poor and the locations are closed aside from the recording telling me to return it in person on the next business day. That's COMPLETELY UNACCEPTABLE!

MAX S.
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Tiffany F.
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Carol M.
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Eric D.
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BODIE B.
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Ric W.
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So this is towards uhaul and not Cliffs auto ( Cliffs was great). For some reason, uhaul tried to get me to move to a different location, they said 24 hr was not set up( cliffs informed me it was and they spoke w / uhaul the day before). Also, uhaul did not send the utility dolly out ( placed the reservation on 6/16 pick up 6/24)

Cindy S.
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Only recommend if you have no where else to go

Randy N.
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Ray H.
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Samantha N.
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ann T.
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Max S.
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Richard M.
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Uhaul should have more trailers in these locations, never any availability. Other than that it was a painless experience.

Amanda C.
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Dakota M.
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Clark H.
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BOBBY B.
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Brandon A.
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Have the place of business opened when a reservation has been made and even store hours are stated! And. Have the phone answered as well for customer who made the reservation a week before

ann T.
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stan S.
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James T.
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Nothing the customer service was great.

Randi D.
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Dion D.
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Great business to do business with. Exceeded expectations.

Jimmy P.
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Horrible experience ....It took 2 hrs. to get the pickup completed and I was in a rush to hit the road....The attendant had no idea how to work the U-Haul rental system ultimately I had to call U-Haul 1800 phone to setup the rental myself and then the attendant still couldn't complete the rental, it wasn't until another person returned from lunch that he was able to complete the rental , additional I had no assistance backing up to connect to the car hauler of hooking it up!! very poor service and bad representation of U-Haul services!!!

Robert S.
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Customer did not leave a comment.

BELINDA V.
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Crystal was friendly and acknowledged me as I walked ensured I returned rental on time. I am impressed with the time management I was taken care of promptly and efficiently.

Tony R.
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Customer did not leave a comment.

JEFF W.
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Loved the ease at which I was able to pick up a unit for a short haul!!

betty D.
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Windshield was cracked when checked out. Handling truck was real issue. Could have been out of alignment. Steering was the ultimate challenge to overcome the constant pulling to right.

david T.
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Customer did not leave a comment.

Zeb J.
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We had reserved a trailer in Decatur and then had to drive to Springtown. Then the Springtown location deleted the insurance we had reserved! The man working also tried to tell my husband there wasn't a return in College Station! And we had to clean the trailer before we could load it.

Clinton D.
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The checked it in first thing in the morning.

Timothy S.
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Great experience and friendly service at Cliffs.

brad H.
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Everything was great.

David E.
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Customer did not leave a comment.

Sean L.
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TAWNY H.
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Alexandra C.
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Fast and easiest rental experience I've had.

richard O.
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None. Excellent customer service

Richard E.
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Customer did not leave a comment.

dee R.
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Customer service was great. Thank you for being so helpful!

regina S.
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Brian S.
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james B.
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Very easy to reserve, pick up and return.

Josh S.
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Steven B.
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Great experience! No issues. Friendly and courteous staff!

Michael F.
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Charles T.
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Kevin H.
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David M.
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john T.
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I have used U-Haul several times before. This was the best location and service I ever had. Will only use this location in the future and will highly recommend it. Very satisfied.

brian J.
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Man at counter needs more help in store

WILLIAM H.
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Great friendy helpful people..if they can't help they'll find someone who can...thx much guys!!!

Timothy S.
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Leslie P.
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Kayla H.
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Horrible experience!!!!!

JUlia A.
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These guys always go above and beyond to ensure a great experience. They noticed a nail in the tire and fixed that before I left to ensure my safety. Always a please doing business there.

Alan R.
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Customer did not leave a comment.

Larry C.
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kenneth T.
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Jane S.
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Rayford N.
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Ryan C.
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Besides having to track down an associate to get help with our return they were friendly and helpful

richard C.
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Customer did not leave a comment.

Benton B.
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BENTON B.
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Great dealer. Super helpful and courteous.

Harold R.
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Anselmo S.
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sarah H.
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Benton B.
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Have packing blankets available at location as ordered instead of having to drive to another town to pick them up.

Matthew W.
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High expectations were met. Very easy to work with

Edward B.
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Easy to find and quick response. Excellent service will come back. Thanks a million. Eddie

pam H.
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Customer did not leave a comment.

Michael D.
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joy H.
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charles C.
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A great place to drop off at. Personnel helpful, courteous and and do all they can to assist. Would recommend for pickup or drop off. Thank you Cliff

Michael G.
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Originally scheduled with another pick up location in Azle, TX. Very dissatisfied that UHaul never called to inform us of a pickup change 24 hrs in advance. This caused the labor hours and movers to be altered.

Julie J.
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Customer did not leave a comment.

Ronald G.
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Great experience renting from U-Haul. Really like the internet check-in.

clifton K.
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Customer did not leave a comment.

LINDA L.
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Zehida L.
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hunter M.
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I can't think of anything that would require improvement. My experience was excellent! From pick up to drop off Cliffs Auto Service made things very easy

Anthony A.
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TIM S.
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Debbie T.
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THOMAS B.
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No reviews have been submitted for this location.

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