Customer Reviews for Cliffs Auto Service Center
(U-Haul Neighborhood Dealer)

421 reviews

1088 E Hwy 199   Springtown, TX 76082
(15 mile West of Springtown on HWY 199 Jacksboror HWY)

(817) 523-5382

Location Hours

  • Mon-Sat: 8:30 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(817) 523-5382

1088 E Hwy 199
Springtown, TX 76082
(15 mile West of Springtown on HWY 199 Jacksboror HWY)

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 4 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

This was my first experience of renting at this location and it was awesome. Ryan Kirk was a pleasure to deal with. I will be back. Thank you!

Roy K. 
Rating:
5.0

Very professional. They were able to answer all my questions and concers

Jacqueline W. 
Rating:
5.0

Very friendly, quick service and clean equipment

ROBERT J. 
Rating:
5.0

Professional, fast and friendly service. Thanks!

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
4.0

Customer did not leave a comment.

jeff F. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Philip T. 
Rating:
3.0

Customer did not leave a comment.

Shea D. 
Rating:
3.0

Customer did not leave a comment.

Patricia D. 
Rating:
5.0

Tow dolly's lights were inoperable (verified vehicle wiring was not source of problem with a different trailer). Right hand rim was bent. I left a message with the rental place so the issues on this tow dolly could get repaired

David M. 
Rating:
5.0

Thank you for the fast and courteous assistance in our time of need.

DESTIN R. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Tammi S. 
Rating:
5.0

Customer did not leave a comment.

Brent T. 
Rating:
5.0

Customer did not leave a comment.

Jose L. 
Rating:
5.0

Cliffs is friendly and the staff is outstanding, would recommend them to anyone…

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

Byron M. 
Rating:
5.0

Great job!

jason M. 
Rating:
4.0

I was given a truck with license plates that had evidently been reported as stolen in Fresno and UHAUL powers that be forgot to report that it was returned. I spent about a half an hour along side the road while the police checked it out.

Linda F. 
Rating:
5.0

Customer did not leave a comment.

BARBARA C. 
Rating:
5.0

Nothing, super friendly service!!!

Kristof C. 
Rating:
5.0

Customer did not leave a comment.

Destiny T. 
Rating:
3.0

I would recommend this location but not if it has been raining had to use 4 wheel drive to get to the trailer. The owner was upset and shaking his head at us as we were pulling the trailer out, as I was also shaking my head that I had to drive in clay dirt or whatever it was and also had to walk through it to hook up the trailer. Got it all over my vehicle inside and out. The gentleman that checked me out was very nice he mentioned the owner was upset but nothing we could of done about it. Not trying to give a bad review they just need to park the equipment in a better location for easy and clean pick up or drop off.

David T. 
Rating:
5.0

Customer did not leave a comment.

ROGER G. 
Rating:
5.0

Customer did not leave a comment.

Dan W. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

The cup holder was broke , so when i put my coffee in it and took off. Down to the floor my coffee went. Then before i dropped it off i had to clean the floor of the truck. That was a bummer.

David B. 
Rating:
4.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Super nice people.

Robert C. 
Rating:
5.0

This location did everything right, they were very helpful and accommodating.

Joshua L. 
Rating:
5.0

Awesome customer service!!! 5-STARS

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Oney R. 
Rating:
5.0

Customer did not leave a comment.

MAX S. 
Rating:
5.0

Nothing. Great experience.

ESMER R. 
Rating:
4.0

Customer did not leave a comment.

Jerry B. 
Rating:
1.0

The man who rented the U-Haul to me didn't have a very good attitude; the U-Haul was extremely dirty in the front area and just overall not a good experience. They didn't listen to me and add my destination location but the nearest U-Haul return so I got charged more mileage.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
4.0

Better web sight.

JESSE F. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

kimberly B. 
Rating:
2.0

Didn't have the truck size I reserved and I didn't get the credit listed on the site for them not having it

Robert H. 
Rating:
1.0

I have never had so much problem before and will never use uhaul again

Norman B. 
Rating:
5.0

Customer did not leave a comment.

BERTIE M. 
Rating:
5.0

Customer did not leave a comment.

jose J. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

They were very apologetic and checked the equipment to verify my concerns. They agreed the equipment should not be in service.

jeff P. 
Rating:
5.0

Everything was great !! People working there were very helpful and friendly !!

CRAIG R. 
Rating:
5.0

Great service

christopher S. 
Rating:
1.0

The truck we ordered in advance was not available for our long distance move, so we had to get the smaller truck and make multiple trips. The truck had a huge piece of damage which was never marked with a red X and did not show up in the security pictures. We ended up paying $200+ for a 20ft truck because of this location when it shouldn't have been anywhere near that amount.

Alison S. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Dee F. 
Rating:
5.0

Something was wrong with the brake , called the roadside they were not every helpful. I told cliffs about the brakes as well

Robert P. 
Rating:
3.0

I was charged 8.00 for an extra day of Safe Tow but I returned the trailer a day early after hours. Not worth the hassle to contact for the $8.00 to be returned to me.

Tracy J. 
Rating:
5.0

Customer did not leave a comment.

Kendra C. 
Rating:
4.0

Glen the agent that helped me went above his job to insure that I received the trailer I needed for what I was doing.

RUPERT H. 
Rating:
5.0

Excellent service, & very friendly people at Cliff's. Thank you!

Robert S. 
Rating:
5.0

The signal is poor there and it was almost impossible to use the website to return the truck. I'm this is no fault of the location. Uhaul Inc. should have an alternate way to return the vehicle when the signal is poor and the locations are closed aside from the recording telling me to return it in person on the next business day. That's COMPLETELY UNACCEPTABLE!

Neal H. 
Rating:
5.0

Customer did not leave a comment.

MAX S. 
Rating:
5.0

Customer did not leave a comment.

Tiffany F. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

Customer did not leave a comment.

BODIE B. 
Rating:
2.0

So this is towards uhaul and not Cliffs auto ( Cliffs was great). For some reason, uhaul tried to get me to move to a different location, they said 24 hr was not set up( cliffs informed me it was and they spoke w / uhaul the day before). Also, uhaul did not send the utility dolly out ( placed the reservation on 6/16 pick up 6/24)

Ric W. 
Rating:
3.0

Only recommend if you have no where else to go

Cindy S. 
Rating:
5.0

Customer did not leave a comment.

Randy N. 
Rating:
3.0

Customer did not leave a comment.

Ray H. 
Rating:
5.0

Customer did not leave a comment.

Samantha N. 
Rating:
5.0

Customer did not leave a comment.

ann T. 
Rating:
5.0

Customer did not leave a comment.

Max S. 
Rating:
5.0

Uhaul should have more trailers in these locations, never any availability. Other than that it was a painless experience.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Amanda C. 
Rating:
4.0

Customer did not leave a comment.

Dakota M. 
Rating:
4.0

Customer did not leave a comment.

Clark H. 
Rating:
5.0

Customer did not leave a comment.

BOBBY B. 
Rating:
5.0

Have the place of business opened when a reservation has been made and even store hours are stated! And. Have the phone answered as well for customer who made the reservation a week before

Brandon A. 
Rating:
5.0

Customer did not leave a comment.

ann T. 
Rating:
5.0

Customer did not leave a comment.

stan S. 
Rating:
5.0

Nothing the customer service was great.

James T. 
Rating:
5.0

Customer did not leave a comment.

Randi D. 
Rating:
5.0

Great business to do business with. Exceeded expectations.

Dion D. 
Rating:
1.0

Horrible experience ....It took 2 hrs. to get the pickup completed and I was in a rush to hit the road....The attendant had no idea how to work the U-Haul rental system ultimately I had to call U-Haul 1800 phone to setup the rental myself and then the attendant still couldn't complete the rental, it wasn't until another person returned from lunch that he was able to complete the rental , additional I had no assistance backing up to connect to the car hauler of hooking it up!! very poor service and bad representation of U-Haul services!!!

Jimmy P. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Crystal was friendly and acknowledged me as I walked ensured I returned rental on time. I am impressed with the time management I was taken care of promptly and efficiently.

BELINDA V. 
Rating:
5.0

Customer did not leave a comment.

Tony R. 
Rating:
5.0

Loved the ease at which I was able to pick up a unit for a short haul!!

JEFF W. 
Rating:
4.0

Windshield was cracked when checked out. Handling truck was real issue. Could have been out of alignment. Steering was the ultimate challenge to overcome the constant pulling to right.

betty D. 
Rating:
5.0

Customer did not leave a comment.

david T. 
Rating:
3.0

We had reserved a trailer in Decatur and then had to drive to Springtown. Then the Springtown location deleted the insurance we had reserved! The man working also tried to tell my husband there wasn't a return in College Station! And we had to clean the trailer before we could load it.

Zeb J. 
Rating:
3.0

The checked it in first thing in the morning.

Clinton D. 
Rating:
5.0

Great experience and friendly service at Cliffs.

Timothy S. 
Rating:
5.0

Everything was great.

brad H. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

Sean L. 
Rating:
5.0

Customer did not leave a comment.

TAWNY H. 
Rating:
5.0

Fast and easiest rental experience I've had.

Alexandra C. 
Rating:
5.0

None. Excellent customer service

richard O. 
No reviews have been submitted for this location.

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