I can’t begin to explain how bad this whole experience was from start to finish. First off my bank card wS charged for either someone else’s rental or mine but 3 hours before I ever picked it up. I specifically had them put in the rental notes that I didn’t have my wallet on me at the moment but I had my debit card that I would use as a placeholder and would use my credit card when I picked the equipment up. They ended up charging the bank card and put my account into the negative. After calling around for an hour to get that fixed, they cancelled my reservation and scheduled another with me dropping off in a completely different city than I was going to. I was supposed to be going from Fort Worth Texas to Oak Harbor Ohio and they had me dropping off in Frisco Texas. After once again fixing that issue, I picked the truck up. I get going down the road and the truck had a 10 - 15 pound rock stuck between the tires on the passenger side.i take it back to the place and complain but they couldn’t switch the truck out for whatever reason. I ended up having to get a large prayer from them and digging the tire out on my own because I had no other option. The inside of the tires were all chewed up so they said that they would send out a tire tech to get the tire checked. No one showed up that night or the next so I called to see where the tech was and the person that answered at the location said that I had to make the call. Not sure why they said that they would in the beginning… Tech comes out and says that not only was the inside walls messed up, but the tire tread was too low and they both needed replaced. The auto transport also had tire issues that we discovered before the move. The tires were very chopped, so bad that the tread was smooth in several spots. I guess if I ever decide to use a haul vehicle again- I’ll know to thoroughly check it before taking ownership of it. Flat out a horrible experience from beginning to end.
Kenny S
Customer Reviews for Cliffs Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
One strap to tie down was to short
JAMES MThe app needs to be more user friendly.
Mike GThis is the ‘go-to’ location if you want to rent Uhaul equipment. They have variety and stock. Also very friendly and helpful.
Perry LThey felt terrible for how the truck looked.
BRADLEY SThey charged me for a dolly even though I explained and even showed photos that the truck did not include one and the check engine light was on and it required a service and oil change.
Erica CVery Helpful & professional!
Susan KQuick and efficient check out
Neftali PThey didn’t mention where to drop off the key. By the time we got there to drop off the rental, they were already closed. Hopefully they don’t over charge me. I tried looking for the nearest Mail box to drop it off but no sign of it anywhere …
Lorenna HNone
Marc CPersonnel are always quick and ensure they have your best interests in mind. Will always rent from there
Brian HLet the local dealer add rental days instead of calling 800GOUhaul
Owen BVery well organized, expected my arrival, and called me by name as I walked up to their counter.
JOSHUA BWe had to drive 40 min away from our destination to drop off. Very poor experience
BRIAN EExcellent customer service!
ALEJANDRO HAlways friendly and my go to for Uhaul...
ROBERT CVery professional and helpful
Tanya P2 flat tires, and they not even help to hook it up to the truck!
OSCAR VNothing. Customer service was great.
BRIAN HFriendly service and rental truck was ready to go. My only complaint is the utility dolly and other equipment that we rented online was not available at this location. We had to find a dolly ASAP to complete our move. If we are able to rent it online, then the pick-up centers should be prepared and have the equipment ready and/or notify you in advance if it isn't available.
Kassy CIn my rental ( 6x12 trailer) , we traveled from Springtown, TX. To Bartlett TN. At the rest stop west of Forest City AR. we discovered we had no running lights whatsoever on the trailer and no plate light ( only turn signals and break lights!!) ... I'm sorry but with still over 1 hour to drive to our destination, this was stressful as hell ... you'd think that at the price I paid for this trailer , that the lights would be in working order! Hell the young man the hooked the trailer up actually said my lights were good! ... I DEFINITELY didn't get what I paid for!! Personally, I think I should get a partial refund! I paid to get a trailer with working lights but your company didn't deliver the goods!!!!! To say I'm disappointed would be an understatement!!!!
Michael RVery professional and friendly
Pascal BNo dedicated desk to walk in & get a rental - consequently had to wait a while to get served - maybe have everything ready before we arrive so we can sign & go, especially since we've rented there before & they have all our info.
Rex DBetter customer service.
THomas FCustomer serservice could better.
THomas FGood staff, went above and beyond
Angel MQuick service and equipment was easy to get to and hook up. Quicker than I expected.
Brian HPicked up early service was awesome.
Kristy Si was over charged for the rental. They did not follow the requests outlined in the reservation.
Quent HNeed to check the cables they are sharp and cut very quickly
Don BEmployees were friendly and professional. They obviously new what they were doing and how to get me taken care of quickly. They know how to do it. Great job!!
DAVID KVery helpful and professional.
David SSir/Madam, I always rent the UHAUL equipment when I need from a company in SRINGTOWN, Texas called CLIFF'S AUTO! Please allow me to say that I have been doing business with them for many years, it used to be Goodyear, years ago. I great service there, great personalities just a small town type atmosphere. I normally rent a car dolly from them & I drive about 12 miles to get there but it's the only shop I'm going to! THANK YOU for reading (true story) Charlie
CHARLES TThey had a grass field to leave the equipment. They were not open on Sunday. Luckily I had my adult son with me, when unhooking the trailer it started rolling down hill. We had to search for debris to chuck the wheel to prevent it from rolling into the gully.
GEORGE RHassle free experience
MARK CA+++++ This will be my goto location from here on out, great crew!!
Shelby TIt is definitely a do-it-your-self location. "Leave it out there in the field." So I did.
John SI’m 67 with bad back and deadlift the trailer from the ground, causing my back to hurt making a hard time loading and unloading. The same age kid at drop off location did it all for me with a smile.
Marvin SLower the rental fee! Gas cost was crazy! No, thank you, everything was good.
Brad JI needed the ball on my hitch changed out to my other one and the men working got it done very quickly
STEPHANIE ATruck was dirty inside cab and windshield was dirty also. The truck leaked oil on my driveway
Stanley BThey were quick and knowledgeable about the equipment that I needed. Very respectful and friendly.
Don BGreat friendly.
jason jImprove app. It kept saying I had no truck rented but when I went in to store they had it on computer ( thank goodness). When returning truck, again app failed on me I couldn't finish the check-in process.
Ramon TEverything went smoothly and they were very friendly and helpful!
Roger CVery easy to check out and in. Recommended.
james dNA
Jerry SExcellent customer service. The drop off was so easy. Manager was very helpful and considerate.
Michael SGreat Experience
brad hQuick and easy checkout and return.
james dThe guys at Cliffs Goodyear are awesome and extremely helpful.
DEBRA MWe needed to sign a piece of paper and pick up the trailer, but we weren't acknowledged for almost 20 minutes. We had already driven 50 minutes out of our way, with no warning that we would be sent from our original location to this one because the original location didn't have our trailer. I don't want to blame this location for our dissatisfaction, but the overall experience was below par and took 2 hours out of what we already knew would be a very busy day. No one attempted to contact me about the location change. I have no missed calls or voicemails from that time, and no emails or texts referring to a change in location.
Shannon REasiest and quickest I have ever rented a uhaul! Staff was amazing!
Ross MRepresentative was awsome.
KEITH CQuick and east
Gary GCliff s is ALWAYS SUPER CUSTOMER SERVICE 🐕🦺
CHARLES TCustomer service was great and well knowledgeable of equipment Thanks
James F