There was nobody at the location and I had to figure out how to do the checkout all online. It took 30 min to finally get the code for the key lockbox.Dennis H.
Customer Reviews for Climate Control Mini Storage LLC
(U-Haul Neighborhood Dealer)
Medford, OR 97501
Services at this Location:
- Mon-Sun: 9 am - 5:30 pm
Special Operating Hours
- 12/25/2021: Closed
- 1/1/2022: Closed
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.GREGORY P.
I received my truck 1.5 hours after it was scheduled to be picked up. I had to wait in my car for another person. And afterward, once I got the truck, I got an alert in my phone that I was being tracked by an Apple air tag. When I called this location to discuss this (after having the police confirm of the suspicion upon their inspection) I never received a call back.LINDSEY N.
It was super easy- nothing needs improvement- finally an experience as it should be- fast, friendly, and easy!! Thanks so much!!Luke S.
Customer did not leave a comment.Alva K.
Customer did not leave a comment.MELISSA JEAN Y.
Person in the office was on the phone and asked for the key. He then told us he would take care of everything. We were later charged for gas that we don't believe we owed because we had 3/4 in the tank. If he had taken the time to check us in together, the gas level would have been documented. I feel ripped off.DAVID P.
I didn't like that the truck didn't have cruise control and it will put me with another company with cruise control trucks. All else was good.RICHARD B.
Customer did not leave a comment.Michael G.
Saul was incredibly helpful, and very pleasant/friendly.Ralph F.
Kate was awesome and a great help with a very short notice rental. Customer service is so important today and hers was greatCHERYL ANN R.
Turning in the truck was very easy. Personnel was easy to work with.Linda N.
Customer did not leave a comment.Brandon A.
Originally wanted to pickup equipment closer to me in eagle point but when I spoke to the person who works at that location he was rude. When I ask why the equipment couldn't be picked up there he went into a rant about how he won't do it because u haul doesn't pay him. So apparently costumer service is not priority. Will not use or recommendJustin W.
When it came to the payment the total did not reflect the costs when reserving the equipment and it was about $125 more dollars and I was expecting to pay. It would've been better to know the entire costs to estimate for planning purposes.Jason H.
Customer did not leave a comment.Kadie S.
owner ? I spoke with was great! very helpful!!RICHARD E.
Customer did not leave a comment.Penny G.
Customer did not leave a comment.ANTHONY R.
Customer did not leave a comment.Philip C.
Customer did not leave a comment.Marcella G.
Must Have cruise control and AUX in radiorobert H.
Everything when very well, Saulou was very professional and polite, you have a very good employee working for Uhaul. Thanks, EricERIC CHRISTIAN S J.
Customer did not leave a comment.PARMER F.
Customer did not leave a comment.Melvin S.
Very efficientCLIVE L.
Customer did not leave a comment.Stanley C.
Customer did not leave a comment.Michael H.
We were charged more than we were quoted because of a large tax added on! The truck was also somewhat dirty, we had to sweep it out before we loaded it.RUSSELL JARED E.
this was the easiest uhaul experience ever. only thing that would have been better is uhaul had a ramp...cant remember if they usually do or not.ABIGAIL FOREST R.
Customer did not leave a comment.CLIVE L.
Great location with the added benefit of storage units, one of which I rented.ERIC WARREN S.
This was a super easy experience and I really appreciated it. The owner at Climate Control Mini Storage was very helpful and pleasant. Made putting together a move, pretty simple - aside from the moving part.Noel R.
Customer did not leave a comment.URSULA ELIZABETH P.
Customer did not leave a comment.Vincent W.
Customer did not leave a comment.ANATOLIY S.
The gentleman that helped us which I forgot his name cuz it was hard to say was awesome. Got us out of there really quickly, and was super understanding. He gets a big thumbs up ðŸ‘Brandi H.
I was charged a $25 cleaning fee after we had swept out the back. My receipt did not state what the cleaning fee was for. The staff didn't offer to inspect the truck in my presence so it's hard to say what the charge was for. I assume they charged me just because they could. Great business practice!JILLIAN ELIZABET P.
Customer did not leave a comment.SUSAN ANN F.
Very friendly and helpfulAmy M.
Super friendly, helpful employee, I appreciated the help with dropping off the trailer at a different location than my original stated drop off.NICOLE S.
Customer did not leave a comment.Zachary R.
Saul at climate control was very friendly and helped my family get the job done.Tyler W.
Customer did not leave a comment.DAVID K.
Well to start, the U-Haul site was down. THANKFULLY Saul at the pick up location was 100% amazing. He helped me figure out the downed website, and he even gave his time to help us move some furniture due to flaky moving company issues. Idk how to spell or barely know how to pronounce his name, but Saul at the pickup location deserves most everything. I do believe if I hadn't been able to get help with Saul, idk what I would have done about the U-Haul. I was quite frustrated the website was down, and I can only imagine how others might have felt if they didn't have someone as I did to help. Maybe U-Haul needs more assistance when and IF something happens at either locations. Better numbers to call? More options to still continue to pickup?Melanie D.
Customer did not leave a comment.Mike S.
Customer did not leave a comment.BRIAN M.
Customer did not leave a comment.MADOLYN M.
Customer did not leave a comment.Donna W.
Customer did not leave a comment.Rebecca D.
Gas gauge shown on return printout showed 1/4 full however I put gas in prior to return an the gauge showed between 3/8 and 1/2 full. The same as when I started. I was charged for an additional 8 gallons. Not good.DOUGLAS HARRY S.
Arrived at closing. We were told by the person locking up to leave the truck and blankets in the parking lot and they would check in the next day. Didn't hear from them at all but received an extra charge for damage/missing items 5 days later with no notification or notes about what they were referencing. Truck was clean and we left all blankets in the cab as directed. Tried to contact them and they couldn't review their notes, U-Haul also couldn't see any. Waiting for a response from a manager now. Not impressed with their communication.Kathryne N.
Just keep hiring people like the ones who run this location we rented our truck from...they were friendly, courteous, very helpful... I would recommend this location ðŸ’¯%Claude F.
Very friendly and helpful staff.GARRISON B.
The online check in was frustrating and took much longer than it should have.Garrett M.
Customer did not leave a comment.Rafael O.
All good, will use U-Haul again as I have been for years.VINCENT G.
Was charged extra with no explanation .....They were not organized and couldn't figure out their system said theyd figure it out and sent us on our way .Now I have additional charges with no explanation!!!!ZACHARY W.
Ordered 15' truck, not availaible, ordered furniture blankets, not available. Seemed like the outside of cab had not been washed recently. The staff were helpful and courteous. Need to coordinate better between customer service and the actual availability at the pickup locations.John M.
Customer did not leave a comment.Jessica D.
I was satisfied with my experienceBENJAMIN N.
I followed the instructions for returning the vehicle on my app. However there was no drop box and the people inside refused to help. After calling, I was told to leave the keys with the people who refused to help me. Then they made me wait why they called for the same info. Then four days later I get an angry email accusing me of blocking the entrance and exits (not true it was parked in the lot across the street per instructions) and taking the key.NICOLE C.
Does not get any better ...GLENN ALAN T.
Customer did not leave a comment.Michael S.
We were told that we could not pay cash for pick-up but we could pay cash at drop-off but when we got there we were told that they can't do that and that we should have paid cash at pick-up location.Lorin Y.
Customer did not leave a comment.JUDY H.
Customer did not leave a comment.Ila I.
I was told to bring the truck back full of fuel. When I checked the fuel gauge before leaving the facility I noted that the Marker was just to the left of the full line so I assumed that was where â€œfullâ€ was marked on this vehicle's gauge. When I refilled before returning the truck I was surprised that it took over 7 gallons, since I had only driven less than 20 miles. Then I turned on the engine and noted that the marker was well to the right of the full line. I knew then that I had not been given a full tank of fuel when I rented this truck. It cost an extra $10 or $12 to bring this truck back FULL. When I pointed this issue out to the manager his attitude was pretty much â€œoh well - you should have just filled it back to where it was on the gauge.â€ How do you do that when the engine is off at the gas station and you can't see the gauge? I told the gas attendant to fill it, as I'd been told to do. I paid an extra $10 at least to bring this back full, over- compensating for the less-than full condition that they gave me upon my rental. I would like a refund to make me rescind this negative review. Also, when I entered the office to finalize my return the manager was not wearing a mask. So I took mine off and asked him why he wasn't wearing one. He said he didn't have to if there were no customers in the office. I pointed out that I was a customer, and although he did finally go find a mask to put on, I was not impressed with his argumentative attitude. No - I will not use this location again and I will not recommend them. By the way - I had no issue with Vicky(?) the office gal - she was easy to work with. Her boss not so much.ROBERT LARRY H.
Customer did not leave a comment.LADON J.
Customer did not leave a comment.KAYLA B.
Best customer service everðŸ¤—ðŸ¤‘ Thank you Mercedes ðŸ˜Š...james H.
Extremely friendly and apologetic for our pick up experience.Penny N.
I believe you should test your trucks prior to renting. My trip was delayed several hours due to me having to call our road service prior to even leaving and turn signals and break lights did not work on plug to trailer. Thus, a fuse had to be replaced and he could not get there until approximately 10:00pm. This delayed me until the next day for travel. The rental place added on safe move when I specifically told him I was just using the truck to tow my trailer home due to family emergency. Therefore, it was an unnecessary charge to me with an empty cargo. Not my best experience with UHaul, and I have continually used you for many years. The technician was helpful and quick about repairs to the truck so kudos to him. I will still use Uhaul, but we cannot be better without feedback. Thank youSUZANNE D.
My experience was excellent! Forgot the mans name, he was kind and helpful. Ty!AUNDREA MARIE D.
They didn't say much, but that they would checkout the truck later.Lauren C.
Customer did not leave a comment.Jeremy W.
I was truly impressed with the amazing customer service. Was amazing to be created and treated well. Thank youMisty R.
had a hard time changing reservation onlineCynthia H.
Customer did not leave a comment.Kirk D.
Top notch! Friendly, knowledgeable, efficient.Laurie R.
Customer did not leave a comment.Kristopher K.
Self check in process was difficult for 1st timer.Douglas S.
Customer did not leave a comment.Jesse W.
Very Organized. The 24/7 rental process is smooth, but make sure you have proper id.Tod P.
Great friendly service from walking in the door to driving away!Larry D.
This is the third time I've dealt with this location. During each visit the staff has been so helpful, friendly and efficient! Location and access is excellent as well.DANIEL S.
This location and the person working there was awesome! However, the online reservation service and the reservation manager we spoke to on the phone we're both very unhelpful and delayed our trip by almost an hour. Grateful for the location staff for being so great!Melody L.
Customer did not leave a comment.Sandra S.
Customer did not leave a comment.Cade W.
Agent was friendly, efficient and accommodating.DOUGLAS B.
Customer did not leave a comment.David S.
Customer did not leave a comment.GUSTAVO G.
I don't think they need to do anything different, they are awesome and I was early but he took care of us anyway.terri W.
Customer did not leave a comment.Kasey G.
Customer did not leave a comment.Chris Z.
Mercedes was great !! So was the manager (Rual sp?)Donald K.
Customer did not leave a comment.ANGELA B.
Thank You and just make sure that the windshield wipers are working good.Diane C.
Customer did not leave a comment.Ronald D.
The owner was really nice, the place was very clean, the price was right and all of the COVID 19 restrictions were clearly being observed.Tristen T.