The phone process at the site was a bit cumbersome, but otherwise all good. The man running this location is extremely friendly and efficient.
Sean M
Climate Control Mini Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Medford, OR 97501
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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This location was alright my complaint is with ordering this rental from the Highway 99 location for a 7:30AM pickup, not being able to get the app to respond. then when we called the help line, we were told "no truck is ready, you will have to wait until they open at 9AM" needless to say, having 8 helpers waiting to load at 8AM and no truck was very upsetting!!! We were finally directed to the Kingswood location after a ONE-hour delay we were finally on the road. To say that I am very displeased is an understatement. Some sort of rebate is about the only thing that would satisfy me at this point
Michael SThere should be money refunded when a customer returns the truck way ahead of schedule. I got a call from U-Haul late at night on the night I reserved the truck asking I make sure to return the truck when it needed to be returned. Not only did I return the truck before I was supposed to BUT, I returned it 8 hours before that time. There is a ton of info you need to fill out to return the truck, including time stamps and pictures. It only makes sense to refund a customer the hours they did not use the truck during their reservation. ESPECIALLY 8 hours before AND on top of receiving a call, asking I please return it in time? Normally you get charged extra for returning it late. Why not refund money for returning it early? Will I use U-Haul again? Yes. I’m only filling this out cause the title says “what can we do to improve”.
BENJIMON LQuit advertising 19.95 price for truck rental without including all the added on BS charges. 19.95 turned into 47.95 when all extra fees were included. Didn't mind the dollar per mile fee, as I only went 4 miles, but the other charges were a bit crazy. Just advertise your 19.95 fee and add PLUS EXTRA CHARGES THAT DOUBLE THE PRICE OF THE RENTAL. And the fact there was no ramp was a bit irritating as well. Should've been told about that, as every other Uhaul I have ever rented had one.
BRENDA HWhen I got out of the truck, I was greeted with a big smile and a hand shack. I was then informed where to put the trailer, still with a smile. After the person unhooked the trailer again another hand shack with a thank you.
GEORGE C