Customer Reviews for Climate Control Moving Corp
(U-Haul Neighborhood Dealer)

Rating:

2.0

I had reserved the trailer 1 month prior to pick up. It was not available at the location I chose. Old contact info- that I have asked to be removed was used as point of communication. I called 2 days prior to pick up to double check. I ended up having to drive further.

Rating:

3.0

Check out process to pick up the truck was miserable. They said it was system / computer issues. Which I believed them as they were having a hard time checking anyone out. if they are correct and the end of every month the system is that slow something major needs to change at UHaul. it should not take 45 minutes to pick up the truck. I needed the truck much sooner than it ended up being available simply because they could not process the check out.

Rating:

5.0

Everything was perfectly smooth. I will say this was the second time I worked with this location, the first time for a local rental. They've been great both times.

Rating:

3.0

I think problem with tire could be detected by webster branch and I would not need to spend time to pump tire every day. And there was some water leak from rain. Very minor, but still. Some items were wet.

Rating:

5.0

U-haul has come a LONG way since I rented a truck to move about 30+ years ago. Clean truck with everything operating as it should, relatively fuel efficient, and didn’t smell of burnt oil. And a backup camera!

Rating:

5.0

The truck was clean but reeked of smoke. The service staff were excellent, friendly and efficient.

Rating:

5.0

Easy drop off and check out process.

Rating:

5.0

This store is the best anywhere!

Rating:

3.0

The drop off location never answered the phone. We called many times. Finally we just dropped it off.

Rating:

4.0

Make sure truck can be easily shfted into reverse and it engages.

Rating:

4.0

Have a public restroom available.

Rating:

5.0

Great experience the movers were friendly quick did a great job loading and unloading

Rating:

3.0

Have more help. There was only one worker there and she was overwhelmed.

Rating:

2.0

We called and said the check engine light came on and were told to keep driving it

Rating:

3.0

The truck was not ready when I arrived. I had trouble getting the key from the lock box. It also did not have a hand truck like I requested. I got started late because it wasn’t ready. The worker did his best to help but it seemed like he was dealing with things that wasn’t his doing. Overall it served my purpose but the process of pick up was challenging.

Rating:

5.0

Great experience. This location will be my first choice for future rentals.

Rating:

1.0

Truck broke down after driving it for 4 miles.

Rating:

2.0

The mobile self checkout of the truck was not done properly. The vehicle I was assigned was not the same key I received in the lockbox. This took time and phone calls to correct on that day. Going forward I will only rent at a time that counter service is available.

Rating:

5.0

I was unable to open the cargo door I returned to the store and no one was there to help me I returned the truck unused

Rating:

1.0

Truck had exhaust leakage which made it extremely noisy to drive. I did go back in to let them know but nothing could be done, so I used this one. It was bad, and a hole in the exhaust impacts gas mileage, so I probably had to pay more for gas. Some refund should be provided as rental price should be for a truck in good working order. I shouldn't have to ask, it should be offered. I'll wait for a partial refund, please let me know.

Rating:

5.0

The service associate was great! Very easy to deal with and was also efficient. Paper took no time at all and he helped me hook up the trailer I rented as well. The main lobby was clean and welcoming. This was my first experience renting with u-haul and it definitely won’t be the last! Thank you you for your hospitality!

Rating:

5.0

The “paper work before and after was very smooth and fast. Thanks for the clean truck too.

Rating:

3.0

WAY more expensive than I was expecting. Had to spend an extra $30 to refill the gas tank.

Rating:

5.0

Smooth experience.

Rating:

3.0

This location is small. Our truck was located on the side of the building in mud. The staff member was friendly but there was only one person working there. He was on lunch when we tried to return the truck.

Rating:

1.0

We drove 6 miles, returned the truck with the same amount of gas that we received and we were charged for 3 gallons of gas.... It does not take 3 gallons of gas for 6 miles. What an absolute SCAM. This happened the last booking I had with this location as well with a 10ft. Truck. I will never rent from here again and will just drive to Irondequoit if the one on ridge doesn't have the truck I need. This location is ran by scammers.

Rating:

5.0

Nothing, you do everything perfectly

Rating:

1.0

I rent a lot from this location, due to convenience. But, I am considering changing to another location or competitor. They are continually not there, and I am stuck in the vestibule waiting. The sign indicates they are with a customer showing rental units (paraphrasing the sign), but they are not. It's just a generic sign. So I'm not sure where they are. This happened at both pick up and drop off on this last rental and has also happened many other times. In fact, when I arrived this past time, another customer had already been waiting in the vestibule for 15 minutes. They had a reservation and ended up leaving to go elsewhere. Also, this location has been 1/2 hour late opening up. Very recently I had a rental reserved for the time they opened, but they were 1/2 late getting there. This has also happened on numerous occasions. Very frustrated with lack of customer care..

Rating:

1.0

I rented a trailer late in the afternoon on the 11th of March. I returned the trailer in the evening of the 12th of March after the office was closed. I just received the receipt saying I returned it on the 14th of March which is actually two days after I returned it and was charged extra. I want my bill adjusted to reflect my actual usage.

Rating:

4.0

Better parking for the trucks, at pick up the truck was partially sunk in the frozen mud and we had to get pulled out.

Rating:

2.0

The app was not working properly at pickup, and could not use app to return truck.

Rating:

3.0

Truck was beat up

Rating:

5.0

Are you five Stars.⭐️⭐️⭐️⭐️⭐️

Rating:

4.0

The overall process of U-Haul was excellent. The app is excellent & customer service was great upgrading my truck size. Svetlana was excellent in the rental pick up process. The issue of Tire low pressure mid trip, was unfortunate and possibly dangerous. Having roadside assistance to replace the 2 rear left tires was needed. The cold weather could have masked pressure issue, not sure if point check includes tire pressure but good thing to add if not. The tires were not visibly flat at pick up to me. I gave the score because the process was excellent, the vehicle otherwise was good.

Rating:

5.0

Best location….. clean and helpful!

Rating:

5.0

I still need a copy of my receipt; what was emailed doesn't allow me to print it and I need to print a copy to get reimbursed .

Rating:

3.0

It was odd that I had reserved the 20 foot truck the day before with my credit card for next day at 9am and couldn’t make it there on time to pick it up. When I got there they had already rented out the truck I reserved without giving me a courtesy call to make sure if I was picking up before renting out. I was lucky they had a 15 foot truck available but I would have preferred the 20 foot truck and them calling me to make sure if I was still interested.

Rating:

1.0

I was there at the pickup time and the store was wasn’t open. The store owner was late and the computer system was malfunctioning so I was a hour behind schedule.

Rating:

4.0

Rep sent me to a uhual farther away than needed I got lucky to stop where I did. Also the trailer was missing the safety pin

Rating:

5.0

Price was high

Rating:

5.0

The pick and return couldn’t have been easier! The woman working was wonderful, so helpful and accommodating. Thank you for such excellent service! I’m

Rating:

1.0

You charged me for gas when I brought it back fuller than what I took it at. Thankfully, I took a picture of the gas gauge when I returned it. But now, I have to be inconvenienced to drive to your location tomorrow to get a refund. This borderlines on an unethical business practice.

Rating:

5.0

Picking up with the app was not working properly

Rating:

3.0

The online check in was awful. Why did I need to supply an alternate contact/reference? Why did you feel the need to contact them? Why did I need to send a picture of myself in addition to my license? Overall it was a bad experience and it will impact my rental decisions in the future.

Rating:

3.0

Have the person at the desk know the facility. I pulled in with a 40’ motorhome. Luckily there was room for me to drive around the building then I realized the back side of the building is private residences.

Rating:

2.0

I used mobile pickup since this location was 'not available' for pickup during the time I wanted (1:30pm). The mobile app did not give me a code to get my keys and was telling me to go to the office for key pickup. The office had a sign on their door that they were closed 1:00-2:00 so I had to wait until 2:00 for them to open and give me my keys. The mobile app was not helpful and did not offer my the option to request the code again or anything except 'go to the office'. I will NEVER use mobile pickup again. The app was terrible.

Rating:

5.0

The employee there was outstanding. I accidentally booked it at the wrong U-Haul location in town, but she got me straightened up quickly and provided a vehicle.

Rating:

3.0

I was charged for 3 gallons of fuel while I drove the truck a total of 8 miles?

Rating:

4.0

Had a hard time hearing the lady because of the glass inclosure she was behind.

Rating:

5.0

Great customer service. Every time I rent a truck here it’s always a great experience.

Rating:

1.0

Our online reservation was input wrong, so we went in person to have it fixed. The service person at the desk updated our time allotment and asked where we were going and where we would need to drop off, Oswego, but apparently it wasn't changed in the system. When I called to get it switched to drop off in Oswego I was told I couldn't do so because I was charged local, not out of town. I stated I had no issue paying the difference between the local and out of town rate, but the manager of the store told me I had to bring the truck back to Webster. I was unable to do this, but he insisted and said that if I didn't I would be charged "astronomical fees" if I were to leave it there. Extremely poor customer service.

Rating:

3.0

Was not happy with the service, it was not mentioned that there was no ramp plus the engine light was on all the time Ronald Reale

Rating:

5.0

Yes

Rating:

4.0

Easy drop off, really appreciated the ability to drop anytime.

Rating:

5.0

Wonderful experience , will rent again soon

Rating:

2.0

We reserved furniture pads for our move and expected to see them In the truck. When we saw they were not in the truck, we went inside to ask for the pads, but they said they had none. The reservation system should be smart enough to know this. Then, they did not help us with the refund for the blankets we booked but did not get. They said we had to contact U-Haul. But they represent U-Haul, so….. I ended up checking the box that the furniture pads were not received in the app, but we had no one to talk to when we dropped the truck off because there was just a drop box. A day later, we got the receipt which said the furniture pads were present, which is not accurate because they weren’t there to begin with. At least they didn’t try to charge us for not returning the pads, but they still charged us for the pad rental and I’m not sure how to get that part of the rental refunded.

Rating:

4.0

Lower price per mile