Customer did not leave a comment.Travis W.
Customer Reviews for Climate Control Of Louisiana College Dr
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Tracy G.
Everything is well managed and flows smoothly as it is.Derrick S.
Very nice gentleman. Nice and easy transaction. No problems at all!Lea M.
The customer service was great. I really appreciate it.Timothy J.
Everything was excellent, no need to improvegary Y.
Customer did not leave a comment.Adam C.
Customer did not leave a comment.Andre S.
Customer did not leave a comment.James D.
Person behind the desk said go hook up your trailer and then I need to take a picture of it. No help nothing.Frank B.
Customer did not leave a comment.Nakyra W.
Customer did not leave a comment.thomas M.
Customer did not leave a comment.Kelli K.
Customer did not leave a comment.Andre S.
Customer did not leave a comment.Nicholas M.
It took some time to get the key unlocked and everything. It was during normal business hours but no one was around to help figure it out.James W.
By making sure the customer is charged right for their service and use of y'all trucks and equipment I was overcharge for my rental they charged my account twice I only rented the truck for one day they charged me for two days they took my 100.00 deposit and charged me a extra 20.00 late fee and I was ahead of schedule bringing my truck back the same day I'm totally unhappy with my experience as a customer and all I want is my money I'm odd for the careless unprofessional personal who wrote my rental agreement 😡😡 Troy WashingtonTroy W.
very helpful, but did not have chains for cross country snow conditionsPaul H.
The drop off location was great and easy to use -- once we found it! It is very hard to find because it is set way, way back from the road it's address is on, behind a small strip mall and with no signage visible on the main road to help find it. Adding a sign visible on the main road would change it from average to excellent!Jennifer C.
Customer did not leave a comment.Terry C.
Customer did not leave a comment.Stuart R.
Customer did not leave a comment.Flint and Stacey S.
I was disappointed with the price.genevieve R.
Customer did not leave a comment.Gerald K.
I would definitely do more business,great customer service which is hard to find now and days five âï¸ thanks againcliffford S.
Customer did not leave a comment.Kevin B.
They stole $20 from me. Failed to inform me of the procedures for returning on Sunday which they charges me $20. Uhaiul was no help..: they just said it was in your contractBrian M.
Having someone to actually assist your customers, better customer service I can go on foreverShermeka H.
This location needs more help only one person trying to do everything, I ask the guy that was working there that the tires on the trailer was bad and that we were driving to Dallas, TX. and he said that you will make it to Dallas and said not in this bad weather it was raining and the tires were slick and he said call the 1800# for roadside assistance and said that's for you to do he didn't say nothing we drove off to load the trailer and notice something a knot on one of the tires I call roadside assistance they came out and replaced both tires the repair guy said we would of had a blowout or an accident due to the conditions of the tires and some of the running lights were out you all need to do better on servicing equipment.Steve S.
Everything was great. The customer service was outstanding. The manager went out of his way to help us!!hannah R.
The truck we rented was in horrible shape. The check engine light came on and the brakes were squealing the entire time. It was an extremely rough ride.Natalie M.
So nice and caring customer service.Joan P.
Customer did not leave a comment.Diamante S.
I wouldve had a great experience if my card wasn't charged double. The truck was brought back on time, clean & filled.Aaliyah S.
I guess you've given up on personal service. Everything online, except making sure I am who I am claiming to be on check in. I was charged for not being able to complete my rental on your online site at 1am in the morning in a dark parking lot with no security. I guess That's the way of the future.Henry A.
Customer did not leave a comment.Trent F.
Make sure the fuel in the truck matches what's on the paperwork. And sweep out the previous peoples trash from the back so I don't have to do it.donald A.
The truck interior had items left over from previous owner which means it was not properly cleaned, in addition the truck was given to me with little too no gas and I was charged 70 dollars after bringing it a few inches offLAWRENCE W.
Ample parking and easy location by my house. A little set back...I would have been nervous for my wife to go there at night by herself. But the facility was clean and everything was well labeled.Jason B.
Customer did not leave a comment.Torrence B.
Customer did not leave a comment.Lari T.
Customer did not leave a comment.DANIEL G.
Customer did not leave a comment.melinda P.
Customer did not leave a comment.Frederick D.
Have better customer serviceTerence M.
We had difficulty getting the key out of the lock and had to go inside and get help.Amber J.
The guy charged me a 20.00 equipment fee and I dropped it off a day early at 4:00 pm with the 12 pads returned. Please refund my account.Carolyn N.
Customer did not leave a comment.maria G.
To complicated getting the rentalReginald C.
Customer did not leave a comment.Clirissa G.
They have incorrect and misleading information about their UHaul hours provided with the link through UHaul.com and at https://selfstoragebr.com/climate_location/college-dr/. I was disappointed to see that I was charged an after-hours service fee for dropping off my one-way UHaul rental on Thursday at 4:45 pm. We had completed our move and made an attempt to arrive before the web-posted closing time of 5pm, only to see a note on the door citing a 4pm close for UHaul. I saw an employee leave the storage unit office as my ride arrived to pick me up at 5pm, but the employee did not acknowledge me.Daniel S.
I rate it this way because of customer service after we were checked out instead of completing hooking us up and giving us an inspection so we can leave they sent us out to set up the trailer on our own then when I went back in to have them come show me what we were doing was correct, I found they had started another customer that came in after we were completed they made me wait till they completed checking them in and giving them their rental before going back and getting us on our way. It is a small location with only two employees but you would figure they would finish up with one customer before going to the next and then when I mentioned it the employee called me a profanity and told me not to be acting like I a dâ€¦. And I should not be in a hurry. Just terrible customer service.Richard R.
Not happy that I was charged $10 for two gallons of gas when the gauge was touching the â€œFâ€ AND I returned it with more gas than it had when I received it.Robin M.
Customer did not leave a comment.Sheldon J.
Customer did not leave a comment.Madina C.
Customer did not leave a comment.Edwin B.
Customer did not leave a comment.David C.
Customer did not leave a comment.Jonathan R.
Customer did not leave a comment.Jacqueline S.
I had selected a different pick-up location. I have no idea why it changed to the college dr location. They did not have the dolly that I had also reserved. It was like no one paid any attention to what I wanted/expected when I reserved this truck. Oh, and the tire pressure warning light went off while I was driving through a torrential downpour with thunder and lightning. No way I was stopping to check tires. I had only been driving for about 1 hour and this happens. I was not satisfied at all with this rental.Susan S.
Customer did not leave a comment.DEIRDRE L.
The equipment was clean and worked fine. However, the fuel gauge is broken indicating an empty fuel tank when it was actually filled up. This caused delays in our move due to the uncertainty of driving range and the need to constantly stop to top off the fuel tank.Jill L.
Customer did not leave a comment.Gregg L.
Customer did not leave a comment.John P.
Customer did not leave a comment.Emanuel B.
Customer did not leave a comment.Devphin F.
Customer did not leave a comment.Michelle G.
Customer did not leave a comment.Vu T.
Customer did not leave a comment.Daliza H.
They did not have the box mover that was requested.Daniel M.
The guy working there was nice but overwhelmed for a Saturday morning. The truck really needs its brakes done and the inside was filthy.Amy M.
Customer did not leave a comment.heidi N.
Customer did not leave a comment.Brandon G.
The individual working was great. However, this was my second experience with this particular uhaul location. The first experience resulted in my having to rent with an alternate company even after having a guaranteed reservation time. Regardless, my second attempt was great. The vehicle was ready although I did have to remind them about the appliance dolly. And the truck was quite dirty and smelled terrible. The price point was on the other hand fair in my opinion. I would rent again but while knowing that there is the possibility that my rental may not actually be ready and would have to go to a different vendor.Jeffery J.
Customer did not leave a comment.SHELDON A.
My original order was NOT scheduled, and I did not receive a call from Baton Rouge scheduler that this was the case. 1.5 hours of panic as had no truck and crew of helpers, some who skipped work to help me, was on the way. Tiger Fuel LLC was designated pick up, did not receive order, had no truck and was mediocre at best in helping me. Climate Control of Louisiana saved the day!Mike R.
Customer did not leave a comment.Craig B.
Customer did not leave a comment.Donna K.
The truck I rented had horrible steering! It needs a wheel alignment asap. It steers off to the right and if you hold the actual steering wheel straight, you really turning right. To go straight, you have to hold the wheel left a bitDarrell H.
Customer did not leave a comment.Gregory O.
Nothing I can recommend. Everything worked out well. Thanksjudith M.
There was only one person at this location and the wait time was long.Byron B.
Great communication with traffic personnel concerning this rental.RANDY L.
Clean equipmentRena J.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Deborah J.
Great customer serviceAriel G.
Great customer serviceTina C.
Customer did not leave a comment.John N.
Customer did not leave a comment.Thomas M.
This location is a little hard to find. Adding some signage on College DR would make this location easier to find.James J.
The Equipment was horrible and the customer service Representative wasn't very helpful.courtney J.
Did not have the dollies we ordered. Told us to go to another store on the other side of town. Not in good mechanical shape.Carlos B.
Customer did not leave a comment.Patrick S.
Customer did not leave a comment.larry B.
Customer did not leave a comment.Michael H.
The phone app for android is pretty bad. I have never been able to upload images via the app.Damian R.
Customer did not leave a comment.ROBERT M.
THAT LOCATION SHOULD BE SHUT DOWN.!!! THE GUY AT TYE FRONT DESK IS RACIST AND RUDE. HE LIED ABOUT BEING REIMBURSED FOR MILAGE BECAUSE HE SENT US ALL THE WAY ON THE OTHER SIDE OF TOWN TO ANOTHER LOCATION FOR A DOLLY. WE WILL NEVER SPEND ANYMORE MONEY THERE!!! THEY SHOULDN'T CARRY THE U-HAUL NAME OR HE SHOULDN'T BE THERE!!!!!!!!!Christopher J.
Customer did not leave a comment.Jaron F.