Customer Reviews for Climate Control Of Louisiana College Dr
(U-Haul Neighborhood Dealer)

Rating:

3.0

I registered on-line, so I would not have to wait. Answered all questions, photo of drivers license insurance, etc. Drove three hours to the location and had my registration receipt in my hand. I gave the young lady my name and she could not find my registration so I gave her my online registration. She kept staring at the computer and I asked if she found it and she said yes but she said there was an "ALERT" on it, No explanation, said she never saw one before and I could not understand why my detailed registration had an ALERT. She called her manager and answered his questions...was I a mover? I only was going 10 miles total and would have it for no more than 4 hours. When the ALERT worked out (no one ever told me what that meant), she asked me questions that I had already answered on my on-line registration such as: did I want Insurance (which I noted yes on registration form and it was listed in my invoice, how far was I driving, hoe long would I have it? etc. WHY did I take the time to do the on-line registration if I had to answer the exact same questions when I arrived. She seemed new to the job and if that is true, she received poor training. Truck served the purpose I needed, clean, nut I think the transmission is going out.

Rating:

5.0

Charged $3/mile for gas. Only went 4 miles, charged $12 fuel charge

Rating:

5.0

We had a problem locating the site. There were no signs at the main road to show that the site was located way down the driveway which was way down the driveway which could not be seen at road. Check out through the app because site was closed was a breeze.

Rating:

1.0

Make sure previous client cleaned vehicle after departure. There was rice in the back of the truck. Someone left cigarette buds in the door. And the floors were stained by something. There was no gas in the truck. I had to push back my reservation almost 3 hours because the vehicle was not available for pickup at my original scheduled time. While I was able to get through these inconveniences, someone else might not be able to. The vehicle did work perfectly fine and it helped speed up my moving process, but these various issues caused major delays on my plans today.

Rating:

4.0

I still have not gotten my money back from U-Haul the said the rental was 29 dollars and with some fees it came out to 59 dollars but charged me 100 dollars and never gave me back my 49 dollars

Rating:

5.0

The lady which working over there is very nice,very helpful.

Rating:

4.0

The team at this location went above and beyond with their customer service. I will be back to this location.

Rating:

5.0

The staff was very accommodating and friendly. Thank you!

Rating:

3.0

Dropbox for key was reportedly stolen, so I had to come back to complete my return.

Rating:

5.0

Ms Sakina was pleasant and professional. She did an excellent job of walking me through the process of renting a truck and informing me of how to NOT incur additional costs. I would 10/10 recommend this location to family and friends.

Rating:

2.0

They charged me taxes twice. They also charged me 1/3 for what I paid for the rental services just for going over 3mi(18 total) of my estimated 15mi usage. Not cool at all

Rating:

1.0

A few issues: The back cargo door was EXTREMELY difficult to lift once shut. There were cracker crumbles all on the floor the passenger side of the cabin.

Rating:

5.0

Quick pickup and perfect for moving

Rating:

5.0

Customer Service was great

Rating:

4.0

add cargo vans to all locations. aside from that, the selection of trucks was good. pickup and return was quick and easy

Rating:

3.0

Didn’t receive furniture pads that I paid for and the pick up process was hard with no WiFi

Rating:

5.0

Everything was great, the clerk was so friendly at check-in and check-out.

Rating:

2.0

Customer service

Rating:

3.0

When I picked up the there was only a half tank of gas Please call me at 504-858-2878

Rating:

5.0

The guy working the counter went above and beyond to assist with the reservation even though he didn’t actually work for U-Haul. It made a stressful situation so much better. I wish I remembered his name. Stellar employee and human being.

Rating:

5.0

Make the location staff do the truck review, pictures, gas tank, cabin, photos at pickup and drop off times. If after business hours, the customer can do it. It literally took 20-25 minutes to upload pictures and fill out questions on my phone. Terrible customer service!

Rating:

5.0

The guys who checked us in were GREAT! Very helpful and friendly. Truck was great. The location is difficult to exit left from, but that’s not U-Haul’s fault.

Rating:

3.0

There was a smoked cigarette left in one cup holder from the previous renter and melted sticky candy wrapper in the other. There were ashes in the ash tray. There was nothing that I had seen saying this was a smoking truck. This should be communicated due to people being asthmatic which my son and I are.

Rating:

3.0

The dealer was quite helpful and the equipment was fine; however, the charges were outrageous.

Rating:

4.0

Please give clear directions on how to access this location. Google maps and Waze both directed to the wrong locations. It's a little tricky to find this location. I should have called first. They were very helpful once I called.

Rating:

3.0

Better signage or directions to find this location would help.

Rating:

5.0

The online process needs some improvement. But staff at the facility were great, vehicle was good, no issues. Online check-in and return was not efficient. That could use some improvement

Rating:

2.0

I was told online that I would be able to get a 20' U-Haul. I was reserving online and the first location I checked said they didn't have any. So when I pulled up the college location they said they did. When I went to pick it up, they then gave me a 15' truck and said that they never have 20'. Then they proceed to tell me that my rental is for 4 days. That it was policy for trips that were as far as I was traveling. I only wanted it 2 days and returned it in less than 48 hours to the Orlando location. The Orlando store said they had never heard of such a thing. Very discouraging, probably won't rent from you again if this is the case.

Rating:

5.0

N/A

Rating:

4.0

Impossible to find. Need better signing. Even GPS can not locate building correctly.

Rating:

5.0

The staff at this location was very nice and helpful!

Rating:

3.0

They need more support people. I believe to ensure all vehicles are in the best shape prior to leaving lot

Rating:

1.0

your UHAUL APP sucks. it would not connect and allow me to quickly depart. after almost 2 hours on hold waiting for assistance, and after all my help had left me, i got the truck.

Rating:

5.0

The only issue I had was that my reservation was canceled, and I had to call to make another reservation, but the customer service rep took care of it quickly. This was my son's first time using a U-Haul truck to move, and everything went smoothly. Thank you!

Rating:

3.0

Access driveway was difficult to find. Not well marked Used mobile pickup and drop off at both locations. I did personally interact with personnel at drop off. Ap crashed mid drop off. At checkin I reached out to site directly for assistance since they were closed. I was directed to an 800 interactive number

Rating:

3.0

Have all the supplies/equipment requested on site. Have a better system of communicating with customers and giving updates on how adjustments have been made with customer knowing about the update before arriving and finding out in the moment something was changed/altered with the reservation. Communication/Logistics is not great, to say if something is not done on the customer end, its our lost and a ton of fees will be accrued.

Rating:

5.0

U haul as a company sucks! I will not rent from U haul again! I received a phone call the night before my rental was due to be picked up, 7:30pm. This phone call was to inform me that the U haul a reserved a month in advance was not available because it was down for maintenance. I was directed to another U haul place that had the truck I had reserved. The next morning, I arrived at the second location only to learn that they aren't open on weekends. I called U Haul, the lady was very nice on the phone. She directed us back to the original location!!! Discounted the mileage from $1.09 to 0.89 cents for my troubles.. BIG discount, hahaha, I drove the truck a total of 10 miles! When we arrived at the original location, the guy had no idea what we were talking about. He guy was a smart ass, but very helpful. Using the app sucks!!! I had the use the app to check in the truck when we returned it, the guy was at lunch. When taking a picture, the frame goes black, there is no option to go back or reset the camera. The QR code on the check in box brings you the U haul website with no instructions. After needing to exit the app, because it was frozen, my reservation went away. I was not able to complete the check in process.

Rating:

5.0

Easy phone return!

Rating:

5.0

Wonderful customer service. It was quick picking up the U-Haul truck that we had reserved and it was ready at the day and time we requested.

Rating:

4.0

There was something missing from my reservation.

Rating:

5.0

Employee are very friendly and helpful.

Rating:

5.0

Busy but very professional and kind.

Rating:

1.0

The rental pick up location should be changed to the one on airline highway because I was told the night before my scheduled pickup that the college drive location did not have the 26 foot Uhaul that we requested and I was told that the Airline Hwy location had one that would be reserved for me and ready at 9:30 a.m. My experience at the Airline Hwy location was as bad of an experience as I have had as a customer of any business. I arrived at 9:30 a.m., which was my scheduled pick up time. I was not spoken to by any associate until 10:00 a.m.and what I was told by this associate was that there was not a 26 foot Uhaul available and that there was no guarantee that there would be one at any point during that day. I had movers that I booked through Uhaul scheduled to load my furniture and belongings at 10:30 a.m. that day and had planned on leaving town for my cross-country move the following day. Due to the inability of the Airline Hwy location to provide me with the truck that I had paid for and been guaranteed, I was not able to have the movers come to my house at their scheduled time and I missed my final farewell luncheon with my previous employer that I was with for four years. When I asked the associate at the Airline Hwy location to please contact the movers that I had fortunately scheduled through Uhaul to reschedule their pickup time at my house since there would not be a point in me paying movers to come without a Uhaul present, I was simply told that I would have to worry about that myself. After that, I asked if they could at least provide me with the contact number of the movers since they were booked through Uhaul, and I was also refused this information. At this point, I left the Airline Hwy store and went into my car to try to figure out with my wife how we were possibly going to move things around with a toddler in hand to make our move work. I found the mover's contact information, and he graciously agreed to come at 7:00 a.m. the next day. My wife called the general Uhaul number and after sitting on hold for forty minutes, was told that the nearest 26 foot Uhaul was 70 miles away. We decided not to drive 70 miles to pick up a 26 foot Uhaul, since my agonizing experience at the Airline Hwy location caused my wife and I to question whether or not there would even be a 26 foot truck after we drove 70 miles. When my wife declined the reservation of the 26 foot Uhaul that was 70 miles away over the phone, the associate my wife spoke to offered us a 20 foot Uhaul that was closer to us which we accepted. The associate also offered my wife a trailer that could attach to the 20 foot truck at no upcharge which was greatly appreciated, because that almost got us the same amount of space that the 26 foot would have gotten us. When we picked up the 20 foot Uhaul at the third attempted location, we were not provided with the furniture pads that we paid somewhere between $15-$20 for. While this was not nearly as egregious as the experience I had at the Airline Hwy location, I would appreciate a refund for the furniture pads. As a customer, I am very pleased with the flexibility of the mover and with the associate that my wife spoke to on the phone's decision to offer us a trailer at no up charge. On the flip side, I could not be more displeased with every aspect of my experience at the Airline Hwy location, particularly the lack of punctuality, the lack of responsibility taken in their inability to provide us with what we paid for, the unfriendliness of the staff, and their complete unwillingness to do anything to try to help us through the situation they put us in.

Rating:

2.0

Turned key in at 2:30 pm. Handed it to a gentlemen. Next morning I received an email. $20 after hour check in fee . Told it was bc I didn’t “ check in” on the app. Why ? There’s a human there. Also charged $20 bc blankets weren’t folded. Won’t use this location ever again.

Rating:

5.0

Have always had good results with checking in except for one time when I called to extend due to having a flat tire on front end of trip. Another one of the issues with uhaul personnel you call to fix something, they don’t call you back then give you grief when your not on time. I had told him if he would have returned any of the six calls all of which I left messages with he would have known what was going on.

Rating:

5.0

👍

Rating:

5.0

Very busy location. Staff is always friendly.

Rating:

3.0

Please honor the time of pick-up, location and size of the truck when a reservation has been made. I made a reservation 1 month in advance from a U-Haul dealer location. When I call the day before pick-up to confirm, I was told there was no truck available in the size I reserved. A different truck would be available at a much later pick up time. The customer service representative at the dealership said I should call around to see what else would be available.

Rating:

5.0

At 1st they said that truck had to be returned to another location but showed my paperwork for drop off location. The gentleman made a call and accepted the drop off. Not sure why Uhaul tried to change drop off location at last minute. This location handled it and took care of everything Thanks

Rating:

4.0

There was one guy working the desk. He was very nice but there were a ton of people trying to get uhauls. Also, the whole process is tedious and time consuming. Way too many steps to get a U-Haul truck

Rating:

1.0

The address is very confusing. Even though it has a College Dr address the building is locate at least a quarter mile off College. It is very difficult to find.

Rating:

5.0

The U-Haul app was slow, took long to upload pictures. The staff at the location were excellent, extremely helpful and friendly.

Rating:

5.0

Busy location. The guys there were great. Very nice!

Rating:

3.0

The equipment was filthy. The windshield was almost impossible to see through. Interior was worst. Dirty seats, floor and dash.

Rating:

3.0

That truck needs to be serviced. The power steering is weak and the alignment is extremely bad.