Customer Reviews for Climate Control Of Louisiana College Dr
(U-Haul Neighborhood Dealer)

Rating:

3.0

I was charged for a furniture dolly but there were none available on pick up.

Rating:

3.0

It was difficult to find. The app instructions were easy to follow, but the facility was closed since I returned the truck on a Saturday a little after 5pm and it was closed.

Rating:

5.0

In my opinion nothing needs to be changed at this time. The associate was very helpful and friendly during the hectic season of move in weekend at LSU. She was very professional. Thank you all for the excellent experience.

Rating:

5.0

WELL this place (U-Haul on College Drive , Baton Rouge , La.) was NOT well marked with the WAZE app that took me to the wrong location. This I beleive is not U-Haul's problem escept maybe they could try to fix it.

Rating:

5.0

The truck has to be given to the customer full of gas, not partially as it is impossible for the customer to bring it back exactly same amount. In my case it was 1/4 full, but I returned 1/2 full but I LOSE OUT on the money, not U-Haul. If it were less yes I would be charged. The BEST way to manage this is for U-Haul to ensure the trucks are fully fueled and returned fully fueled then there is no issue. Thanks for listening to this point. The manager was VERY HELPFUL and nice. This was a plus.

Rating:

5.0

The manager of this location was phenomenal!!! She went above and beyond to help with our reservation!!! I would highly recommend using her which we plan to do each time we need Uhaul. She was very kind and was determined to be sure we had the best rental option. I would give her 5 stars. Thanks for your kindness.

Rating:

3.0

Lobby had a chemical odor so I waited outside in the August heat for assistance. That was after driving over an hour with ac not working in truck.

Rating:

5.0

Extremely courteous and helpful

Rating:

5.0

The location and team members were friendly and helpful. We had issues with the U-Haul app. After a call to customer services, the issue was resolved.

Rating:

2.0

make sure the trucks are up to par with maintenance before renting them out

Rating:

4.0

The Uhaul app needs an overhaul. It took 20 minutes to get the app to accept the back of my license as a photo because it never would scan. This was an issue for everyone there that day. The web based app also kept crashing when uploading before photos of the truck. I arrived at 10a.m. and didn't leave until 10:41a.m.

Rating:

1.0

The building is hard to find because there is no sign at College Dr. The GPS takes you to the back of the property at a closed gate. Terrible.

Rating:

2.0

The people were wonderful. The first truck I rented leaked water all over my stuff between my old location to storage because it rained and the truck has a bad leak in the cargo area. The second time I rented this month the truck smelled so bad inside that everywhere I went someone said I smelled bad and I don't go places smelling bad like old cigarettes after a long night at a bar and mold. Again nothing against the workers but the equipment was horrible compared to my previous experiences with uhaul. Id say the equipment I rented two separate times this month was the worst I've ever had from uhaul in the years I've rented from you all. Have a good day

Rating:

5.0

First of all there's nothing i like more than a fare and square deal. UHaul, specifically this location has always made things easy for me. Moreover, it's just a good business model. In a day and age where everyone is trying to squeeze another hundred dollars out of you, Uhaul just wants you to pay for what you use. I can really appreciate that. If all I want is a truck so some college kids can help me move nobody is trying to charge me two grand. Uhaul gets my business every time. Period.

Rating:

5.0

Great experience. Very helpful staff.

Rating:

4.0

My issue was not with the rental location it was with the rental department. I was given a truck for 5 days and over 1000 miles. When i only needed it for 2 days and 350 mikes. Someone got confused on my drop off location. I drove to Niramar beach FL and they had me driving to Miramar FL. I assume that’s why they went up on my price. I have a claim in and hope to talk with customer service. Hopefully someone will hear my complaint and refund me the difference

Rating:

5.0

This was the cleanest, most well-kept U-Haul vehicle I’ve ever rented. Everything was in perfect working order and the AC blew nice and cold in our sweltering heat. Pickup and return was very easy, and the rental assistant at the location was great to work with. This will definitely be my go-to location!

Rating:

1.0

The truck was not water tight and my entire contents were wet upon arrival from the rain. I expect a full refund and waiting to hear from U-Haul. I also may have damage claims on the contents.

Rating:

4.0

Good service the 15’ truck performed well, it was exactly what we needed for the move. I was very pleased.

Rating:

2.0

Didn’t answer the phone

Rating:

5.0

Very friendly and helpful.

Rating:

4.0

No personnel present as it was after hours. A little hard to find the entrance but once on site very clean and plenty room for manoeuvres.

Rating:

4.0

Location difficult to find.

Rating:

4.0

The roof was leaking during the rain and got all our boxes wet and furniture

Rating:

5.0

Great customer service!!

Rating:

4.0

More detail of how to get to the exact location of the building. Picked up on a Sunday when business was closed. Took over 30 minutes to find the location. Address is not sufficient to get to the actual pick up site. Please

Rating:

5.0

Customer service representative was very friendly and helpful.

Rating:

1.0

Was overcharged and my U-Haul air did not work and the check engine light was on. when I arrived to the facility no one was initially able to give me the keys. Door in the back was making noises the whole time. needless to say I will not be using U-Haul ever again and I will be seeking compensation as I was overcharged and there was no thorough communication.

Rating:

5.0

Excellent customer service as always.

Rating:

3.0

Get unsafe trucks off the road!

Rating:

3.0

Clean the inside of the cab of the truck side door had dirt on it and the windshield was dirty. Floor inside the cab could have been swept.

Rating:

5.0

No I wouldn’t not recommend this location because they charge me twice for a vehicle that was used only for a hour and brought back still with the same amount of gas and the same day don’t get me wrong the workers or very nice and helpful but no one tells you that they will charge you the same price to return the truck the same way it was when you took it

Rating:

1.0

I was delayed returning the U-Haul because of the historic ice and snow in North Carolina where I rented the U-Haul. I told them over the phone. The roads were impassable. They still charged me for two extra days.

Rating:

4.0

Desk attendant was nice

Rating:

3.0

The truck had 40 miles of gas left in it. Was a little inconvenient to have to put gas in it twice. Only gripe. I'll be back to you guys soon, don't worry.

Rating:

3.0

We returned after hours. Seemed like all went well until we got billed for an extra day. I had a 24 hour rental and returned it in 12 hours. Apparently this location is closed on Sundays so I got billed an extra day. I have contested this but issue not resolved yet. Why was this given as an option to return to if they were not open to receive returns the next day?

Rating:

5.0

Ms. Tina was amazing! So patient and helpful during my moving process. She asked all the right questions and made sure I was fully prepared!!

Rating:

4.0

Nice lady

Rating:

4.0

Friendly and knowledgeable UHaul representative I would highly recommend this location.

Rating:

5.0

Very friendly. Very helpful.

Rating:

3.0

Keep Jessie at that location!

Rating:

5.0

Ms. Sakina is amazing. She is so friendly and welcoming.

Rating:

2.0

missing dolly, no help from multiple numbers called

Rating:

5.0

The low tire light was on and I went in to ask the really nice lady at the desk and she said it was just a sensor. I get that. But it sure is alarming when you are driving a long distance. She said "don't worry about it". It would have been nice to have the sensor light turned off or at least mention it when we were checking out.

Rating:

5.0

Friendly and inviting

Rating:

5.0

I dropped off on Sunday and they were closed so I did not have any interaction with personnel.

Rating:

1.0

Lady working the desk when I picked up my truck was completely rude and combative for no reason! I was shocked at the way she was treating a customer right off the bat from me saying I had a reservation. She definitely should not be working in any type of job dealing with customer relations!

Rating:

3.0

I registered on-line, so I would not have to wait. Answered all questions, photo of drivers license insurance, etc. Drove three hours to the location and had my registration receipt in my hand. I gave the young lady my name and she could not find my registration so I gave her my online registration. She kept staring at the computer and I asked if she found it and she said yes but she said there was an "ALERT" on it, No explanation, said she never saw one before and I could not understand why my detailed registration had an ALERT. She called her manager and answered his questions...was I a mover? I only was going 10 miles total and would have it for no more than 4 hours. When the ALERT worked out (no one ever told me what that meant), she asked me questions that I had already answered on my on-line registration such as: did I want Insurance (which I noted yes on registration form and it was listed in my invoice, how far was I driving, hoe long would I have it? etc. WHY did I take the time to do the on-line registration if I had to answer the exact same questions when I arrived. She seemed new to the job and if that is true, she received poor training. Truck served the purpose I needed, clean, nut I think the transmission is going out.